Completely frozen and unrecognized
Ive tried about everything and nothing works. My ipod is frozen on the "do not disconnect" screen and if i want it to go off, i have to disconnect it and wait until the battery dies. I tired pushing all the stupid buttons and all that but it still doesnt work. Also, non of the USB ports on my computer recognize the ipod nor does itunes. Any suggestions to this would be greatly appreiated. Thank you.
A little housekeeping first. Read this:
http://docs.info.apple.com/article.html?artnum=305136
Even if no new USB Driver is available, reload the windows USB Driver following the directions at the end of the article.
Continue to use a rear port and disconnect all other USB devices except your iPod, keyboard and mouse.
If iTunes can now see your computer, Restore your iPod. You may have to force it into disk mode http://docs.info.apple.com/article.html?artnum=93651
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<Edited by Host>Riri1 wrote:
Thanks Paulcb, I just returned from the dealer, and the problem was that somehow the touch screen disconected itself, so they are going to replace it with a new ipad. It is a Factory failure. The garantee was due until December. Thanks again for your help
So where in this whole thing was Apple NOT willing to help????
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