Completely frozen with backlight on

I posted before with a problem that my iPod kept switching off aftera few seconds of a song and then restarting each time.
I was told to restore, and did that, and started it all agen, but im having even more problems now. Can someone give any suggestions pleaseeee
I have done restore...done everything again, and the screen totally froze the first time i used it...so i let it die completely and then charged it totally up again, updated the iPod. I then started to use it agen...and it did the same as before, it kept turning off in middle of every song, and resetting. Except then it was doing it even faster maybe 10 seconds into each song.
Then at one point it jus totally froze with the backlight on and now ive put it bk in its box cos i have had enough.
Ive looked at other peoples problems on here, and Im thinking that the only solution left is to get it replaced?...Is there anything else i can do to it?
ipod video 30gb Windows XP

It sounds like an issue that requires service.
You can arrange online service here.
Service request.
Or if an Apple store is near you, take it there and have them check your iPod.
You can make an appointment by using this link.
Genius Bar Appointments.

Similar Messages

Ipod Touch completely frozen with white screen

My ipod touch is completley frozen with a grey/white screen. it will not respond to reset or restore, neither my pc or itunes recognise it when i plug it in. Anybody have any ideas other than contact apple directly? All software on ipod touch and itunes is up to date.

- If the reset does not work, connct to comuer and if iTunes sees the iPod restore the iPod via iTunes.
- Next let the battery fully draind and charge for an hour.. The try the reset:
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
and connecting to iTunes to try to restore.
- If the iPod still has the white screen then it is time make an appointment at the Genius Bar of an Apple store.
- If the iPod is off se if placing the iPod in recovery mode will allow iTunes to se the iPod so tha you can restore the iPod. For recovery mode:
iPhone and iPod touch: Unable to update or restore

Completely frozen with DO NO DISCONNECT still on screen

Hi. Bought a new ipod last week, have been using ipod for 4 yrs and never experienced this before. Itunes transferred 7,000 songs with no problem, but would not disconnect. I tried all the usual ways ie. through ejecting manually, but in the end, had to close laptop down. Now Ipod has permanent message " NOT DISCONNET", is completley frozen, will not reset, switch on or do anything.
I have a brand new Toshiba laptop BTW so no problems that end!
any ideas?

Christine,
It must be on if it's showing the message, see if this works to get it disconnected. iTunes go to Preferences>iPod. Under the Music tab see if you have your iPod set to automatically sync with iTunes and also have a tick in the box marked “enable disk use". Remove this tick and your iPod should automatically disconnect after it’s finished updating.
If you have your iPod set to manual the tick box will be greyed out, set it to auto, untick the disk use box and set it back to manual.

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

I have an ipod touch that continues to have a black screen with the white apple on it. It won't shut off and is completely frozen. This happened when we tried to restore it last night. Help please!!

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I have a 2009 Macbook Pro with 1T hdd 8GB Ram and ran Maverick without problem...Yosemite installation has me completely frozen, nothing works but the spinning ball...I had to force shutdown last night, and haven't turned it on again...what do you ad

I have a 2009 Macbook Pro with 1T hdd 8GB Ram and ran Maverick without problem...Yosemite installation has me completely frozen, nothing works but the spinning ball...I had to force shutdown last night, and haven't turned it on again...what do you advise? During installation emptied cache, etc. Backed up using time machine, fortunately.

Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
    b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

HT1430 My iPhone is completely frozen. I did a hard reset about 10 times and finally the iTunes logo appeared with a plug-in showing. I can't get it to anything else. Help?

MY iPhone is completely frozen. I did a hardest and finally after 10 times it came up with the iTunes logo with a plug-in sign. It is still frozen.
WHat should I do.
MErmaid

You're not alone. I am having similar problems with my Ipod 5th gen 30gb.
When I connect it to my laptop (Vista - basic) it is not recognised by itunes. Itunes simply locks up.
So far I have tried the following to no avail:
Checked my pc's device manager - it recognises the device and says it is functioning properly.
Checked the drivers to make sure they are upt to date.
Uninstalled & reinstalled a previous version of itunes (as it worked fine before the latest release).
Reinstalled the latest itunes.
Reset the ipod.
Put the ipod into disk mode and reconnected to itunes.
Have tried to use the windows tool to scan and fix any bad sectors but it fails to complete a scan without locking that up as well.
Placed into disk mode when fully charged and then allowed the battery to drain completely. Then reconnected ipod (in disk mode)and it still is not recognised and locks up itunes.
At this point I dont really want to part with another $300 odd dollars for a new one.

My iPad is frozen with the message not enough storage. Options are close and settings but it will not respond to buttons and will not allow me to turn it completely off. How do I get past that message?

My iPad is frozen with the message not enough storage. Options are close and settings but it will not respond to buttons and will not allow me to turn it completely off. How do I get past that message?

Delete some apps, files, photos, videos, movies, etc to free up some space.
How much space is your Other using? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
 Cheers, Tom

TS1538 My iPhone has completely frozen. I can't turn it off and it has the itunes with plug on the screen and won't change.

Can someone please help. I have an iphone 5 and in the middle of texting it just turned off and back on and has the itunes musiv image on the front screen with the cable to plug it in. Completely frozen and it doesn't do anything when I plug into itunes.

Hi janiebk,
If you are getting the Connect to iTunes icon on screen but it isn't recognized in iTunes, you may find the following articles helpful:
Apple Support: If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
Regards,
- Brenden

Ethernet connectability completely frozen-out by frozen SES-mode; WTR54GS

On a reset i accidentilly hit the SES button, now on my ethernet connection, the "Secure Easy Setup" button is frozen white. i've browsed th web, found other people have encountered same problem.
i've spent probably 100 hours, trying many fixes, including your company's suggestions -- to no avail! (note: multiple reset attempts still won't fix this).
my PC and ethernet card work fine on other products, it's just that wtr54gs has now frozen me out by your proprietary SES-mode. i've tried, via the wireless set-up, assigning fixed ip ( e.g. : 192.168.16.100) to my ethernet + your suggsted 192.168.16.50 to re-flash firmware -- nothing works! can't even get a dhcp ip from wtr54gs,because the frozen SES-mode has my ethernet connectability completely frozen-out.
re-flash firmware won't go on wirelessly either, a "failure" message appears like "not suficient system resources" -- **bleep**! -- on my Windows task manager networking screen i see i'm sending megabits of
firmware data, but the wtr54gs only picks up about 10% of the sent amount -- seems the wtr54gs can't handle the speed my wireless adapter is sending it ( also connection is strong, i'm 4 feet away from it ). i don't know how to force data rate to go slower ( on ethernet card i've reduced rate + to half-duplex, but, of course that a no go, since the wtr completely has my ethernet connection frozen-out in the first place, my original concern!).
i bought a D-link DWL-G730AP travel router, hoping theirs would be better, but it's very shoddy, very poor reception and difficult interface. i'm returning that. i long for the days when my Linksys product used
to work -- Please Help Me Fix It !!!
i used to use wtr54gs as a client-mode, connected to my PC via the ethernet connection, and the wtr54gs incoming internet connection was set to "wireless" -- all woked great, until this freezing-out problem.
if the SES-mode is internally permanently freezing me out on ethernet connectability, it appears i'm going to have to get a replacement ( as, other people on the web, similarly-situated, have stated).
my original purchase was about $60, but i see Amazon is recently selling the wtr54gs for $180!! -- i'm NOT buying a replacement at that cost!! please, either help me fix my frozen wtr54gs, or, since i'm
covered by warranty, tell me the procedure to get a replacement / exchange.
[Oh Thanks to Linksys for sending this to me!]: Thank you for your inquiry! As we strive to provide our customers with the best support experience, we are discontinuing the email support channel for Technical Support Inquiries.
Linksys listened, and created a wide variety of tailored support options designed to get you what you need, when you need it, in a way that works for you!

On a reset i accidentilly hit the SES button, now on my ethernet connection, the "Secure Easy Setup" button is frozen white. i've browsed th web, found other people have encountered same problem.
i've spent probably 100 hours, trying many fixes, including your company's suggestions -- to no avail! (note: multiple reset attempts still won't fix this).
my PC and ethernet card work fine on other products, it's just that wtr54gs has now frozen me out by your proprietary SES-mode. i've tried, via the wireless set-up, assigning fixed ip ( e.g. : 192.168.16.100) to my ethernet + your suggsted 192.168.16.50 to re-flash firmware -- nothing works! can't even get a dhcp ip from wtr54gs,because the frozen SES-mode has my ethernet connectability completely frozen-out.
re-flash firmware won't go on wirelessly either, a "failure" message appears like "not suficient system resources" -- **bleep**! -- on my Windows task manager networking screen i see i'm sending megabits of
firmware data, but the wtr54gs only picks up about 10% of the sent amount -- seems the wtr54gs can't handle the speed my wireless adapter is sending it ( also connection is strong, i'm 4 feet away from it ). i don't know how to force data rate to go slower ( on ethernet card i've reduced rate + to half-duplex, but, of course that a no go, since the wtr completely has my ethernet connection frozen-out in the first place, my original concern!).
i bought a D-link DWL-G730AP travel router, hoping theirs would be better, but it's very shoddy, very poor reception and difficult interface. i'm returning that. i long for the days when my Linksys product used
to work -- Please Help Me Fix It !!!
i used to use wtr54gs as a client-mode, connected to my PC via the ethernet connection, and the wtr54gs incoming internet connection was set to "wireless" -- all woked great, until this freezing-out problem.
if the SES-mode is internally permanently freezing me out on ethernet connectability, it appears i'm going to have to get a replacement ( as, other people on the web, similarly-situated, have stated).
my original purchase was about $60, but i see Amazon is recently selling the wtr54gs for $180!! -- i'm NOT buying a replacement at that cost!! please, either help me fix my frozen wtr54gs, or, since i'm
covered by warranty, tell me the procedure to get a replacement / exchange.
[Oh Thanks to Linksys for sending this to me!]: Thank you for your inquiry! As we strive to provide our customers with the best support experience, we are discontinuing the email support channel for Technical Support Inquiries.
Linksys listened, and created a wide variety of tailored support options designed to get you what you need, when you need it, in a way that works for you!

Curve 8520 completely frozen!!

Help please had my bb curve since xmas. It has been freezing up the last couple of days. I downloaded I took this on my phone app from bb apps and since then its completely frozen, cant switch on or off and just have a message that the phone cannot access data. I have tried taking battery out and leaving for over 10 mins, cant do a soft or hard reset as need to get into the phone and cant.
Any help appreciated.

Hi and Welcome to the Forums!
lulublue wrote:
I downloaded I took this on my phone app from bb apps...
I'm not at all sure what you were trying to communicate there...
lulublue wrote:
just have a message that the phone cannot access data.
Is that the exact error message? The exact syntax would help in researching...
lulublue wrote:
cant do a soft or hard reset as need to get into the phone and cant.
It is highly likely that you won't be able to -- hopefully you already have a good backup of your data.
Let us know what you meant by the above items and we'll figure out how to proceed.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
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IPhoto library is completely frozen, and invisible

Hello, everyone. My iPhoto library is completely frozen, and invisible, despite several force quits and restarts. Any ideas? It is a big library, some 13.5GB, but this has never been a problem until now. I even attempted to restore the library from Time Machine.

There are 9 different versions of iPhoto and they run on 9 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have.

IPod Is Completely Frozen

I tried to download the newest update for the iPod, I downloaded it and it started to install. Then right when it was about to update it a box on my iTunes popped up and told me there was an unknown error. My iPod has frozen in the updating state (the apple icon above a loading bar) and will not turn off. I've tried holding the off button and the home button. When I plug it in to my laptop it doesn't connect and my computer doesn't even notice anything there. What can I do to turn it off, it's completely frozen.

Okay. So I have resolved this problem with my iPod Touch. I recalled that when I was in New York and had this same experience with an iPod software update at that time, all it took was connecting my iPod to a different machine with the latest iTunes installed and opened. The machine recognizes the iPod as in recovery mode, and does a restore and software update. Once that was completed, I then connected my iPod to the machine with my regular iTunes library, erased the sync from the other machine (you'll see a notice) and synced it with my regular library. Make sure before you sync that you have looked at each tab (i.e. music, applications, movies, photos etc.) to ensure that you that sync is checked.
Not sure yet how all the functions of the iPod work (e.g. volume slide, WiFi etc.) but at least the iPod is no longer a brick.

Itunes is completely frozen,can't do anything,any solutions?

Hi everyone,my itunes used to work very well but now when I open it,it doesn't appear any message but I can't do anything,I can't touch any category with my mouse,so to sum up the page Itunes is completely frozen,please help me out!!!!!!!!!!!

Have you gone through the troubleshooting steps of this article in the Apple Knowledge Base?

IPhone 4 frozen with screen image of usb connector with arrow to iTunes logo. iTunes doesn't recognize my iPhone message says in recovery mode must restore. Try to restore and get - 1 error. What do I do now??

iPhone 4 frozen with screen image of usb connector with arrow to iTunes logo. iTunes doesn't recognize my iPhone message says in recovery mode must restore. Try to restore and get - 1 error. What do I do now??

Hi there beee19,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
-Griff W.

IPhone 4s completely frozen

So, since I got my iPhone 4s last December, it sometimes keeps freezing after long phonecalls. It might do it once or twice a month. It wasnt too regular to worry about it as it normally sorted itself out, as I would just wipe the screen clean and lock it and unlock it a few times using the button on the top of the phone and it would unfreeze without any problems.
Tonight though after being on the phone for around 45 minutes, my phone completly freezes and I can't get it unlocked at all. I cant get into my phone to do anything as I can't swipe it to unlock or turn off.
I have tried to reboot (where you press the lock and the home button until you see the apple logo) a number of times and I have even restored my phone to factory settings but neither thing has worked.
My iPhone is completly up to date (ios 6.0.1) as is my iTunes. My phone is just over a year old too, and no other problems with it. No cracks, knicks or scrapes on it either. It's very well looked after. I have done everything as instructed on the support page and have looked through numerous threads and forums but no suggestion has seemed to help or resolve the issue.
Unfortunatly I don't live near any apple store either so genius bar is a last resort for me.
Any help or suggestions would be really appriciated.
Thanks in advance.

meka2835 wrote:
My IPhone 4S is completely frozen.
See Here for
Frozen or unresponsive iPhone
Try this First...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430
More Info here...
https://discussions.apple.com/message/19521062
meka2835 wrote:
My home button is not responding, my power button is jammed, and my phone is not responding to a charger. Help please?
Looks like a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is trequired... Be sure to make an appointment first...
http://www.apple.com/retail/geniusbar/

Completely frozen with backlight on

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