Completely remove "Best Buy PC App"?

New laptop from Best Buy. I need to remove the "Best Buy PC App" junkware from the computer, but the "Uninstall Program" control panel only removes it from the user who uninstalls it. Other users still see the junkware installed when they first login, and must then uninstall it themselves.
In other words, using the "Uninstall Program" control panel only seems to remove the junkware shortcut. It doesn't appear to actually uninstall the program.
How do I completely remove the "Best Buy PC App" from the system?

coover: you mean Win7 uninstalls differently if i run the control panel as Administrator versus as a regular (administrative) user? (the user i used did have administrator rights, but that's not the same thing as being Administrator in Win7.) hmm. i suppose that could make some kind of sense. how do i run the control panel as the Administrator so that it's the Administrator uninstalling the app? can i just "Run as Administrator" from the context menu?
slimjim77: it's not about disk space. it's about finding an answer to the question of how. it's possible i'm doing something wrong; but it's also possible (and seems more likely) that the BB PC app has a broken uninstall routine. if the former, i'll learn something. if the latter, maybe posting this will get it fixed -- and if not, maybe it'll lead to instructions that others with the same question can find. does that bother you for some reason?
i did manually remove the shortcut under C:\Users\Default\AppData\...\StartMenu\Startup, and that prevented the app installing itself for new users. can't look into more than that at the moment since i don't have the laptop with me.

Similar Messages

Why won't this Best Buy PC App craplet uninstall?

I don't appreciate the fact that when I try to uninstall this program as an administrator it remains on other accounts, and when I uninstall it from those it pops up again if I create a new user account. Why is this necessary and how do I get rid of this program completely?

Archie has nothing to do with it and doesn't even remotely apply in this situation. Archie is NOT the utility that puts Best Buy pc app on the computers. They come packaged that way. Archie is put on DISPLAY model computers only. Yes the pc app has to be uninstalled on each user account and there is a thread on here somewhere where someone posted how they got rid of it for good. I'll try to find it an link it.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Windows 10 needs an option to completely remove Metro/Modern UI, Apps, Live Titles and Windows Store.

The main thing I expected for next version of Windows is an to completity remove Metro/Modern UI, Apps, Live Titles and Windows Store. Microsoft does not understand the Windows 8 bad reputation and has not learned anything.

A little Microsoft last years history:
Microsoft en general has good operatings systems in all segments, good office and server products, before year 2010.
The best OS that Microsoft never ended is Longhorn:
http://www.zdnet.com/windows-longhorn-still-the-most-exciting-windows-ui-to-date-7000007363/
http://longhorn.ms/
Microsoft be the first on a good mobile OS: Windows Mobile. In lastest versions of Windows Mobile, i can sync all my Exchange items, including tasks and notes. Its has a good interface with a menu, a desktop with shortcuts and more. Every new version improve
visuals with more effects, gradients, transparencies and more. Windows Mobile are far years old than iOS or Android.
But since year 2010, Microsoft presents Windows Phone, with and ugly user interface, with less visuals, no desktop, no notifications, no apps, no app compatibility with Windows Mobile and only sync Contacts and Email. No calendar, tasks, notes. Also the
simplicity of the Mail app makes it unuseable.
Now, in 2014, Windows Phone can sync Calendar, but no Tasks or Notes. Less than in Windows Mobile.
Android is new for year 2009 and mimics desktop OS's and Windows Mobile with a desktop and gadgets. In every new version of Android i see a lot of improvements and new features. I also sync Exchange tasks and with another app, Exchange Notes. Android continues
to mimic desktop OS's now featuring Windows on a mobile OS, but Microsoft is removing desktop features in order to a limited Metro ugly interface.
Windows Mobile had a 30% market share and Windows Phone has a 2,5% of market share.
With this bad and ugly OS, Microsoft completity destroys Nokia.
With this bad reputation of an ugly and unuseable OS, Microsoft decide to put all this ugly OS to the Windows Desktop OS, with less features than older Windows OS versions,
obtaining no more than 10% of market share, compared to the more than 50% of Windows 7 and the more than 20% of Windows XP.
Also Microsoft remove features in every new version of every Microsoft product except in SQL Server.
Microsoft Office removed crucial features and shows an ugly UI with ugly icons. For example, Office 2013 shows me less emails on screen than Office 2010. Also the lack of constrast and the lack of ClearType make it difficult to read.
The UI and icons in Visual Studio with the ridicolous ALL CAPS menu are higly
criticized by the developer community forcing Microsoft to change visuals, new icons and a Visual Studio 10 Theme. But continues flat, ugly and with less features than previous versions.
Exchange removes the Exchange Management Console and Exchange Control Panel for an ugly web interface. More functions and commands need to do now by the Exchange Powershell cmdlet commands instead of a Visual GUI interface.
With this bad numbers and reputacion, Microsoft also puts these ugly OS on the new XBox One, a cloud console developed for a
house living room to show TV, movies, listen music and play games. Initially forced to always connected to Internet, Microsoft was forced to remove that and the kinect due to the poor reception of a console not developed to power games users and
with insuffient power for actual games. Actual sales data compared to Playstation4 shows a bad and dead product like Nokia Phones.
And now, close to year 2015, with all this bad reputation and numbers, Microsoft still continues to force to an ugly, flat and simple OS with apps and cloud. I never use cloud or put my private data on the cloud.
With even more reason never put my company or work data on the cloud.
I do not trust the cloud, and even less
trust in Microsoft. Ads like Scroogled,
make me gain more confidence in Google
and lose even more confidence in Microsoft,
because you need to attack the competition rather than
focus on developing good products.
Instead i got at least the same features on a new OS, i never upgrade.
Less appearance settings. No advanced appearance settings like in Windows 7. No Aero. No Themes. No Customizations options. Only flat and ugly design, with bad and heavy colors that makes eye strained and lack of constrast between areas on the Window of
an application (see Office 2013).
Less Protect System options. No Shadow Copies or Prevoius Versions. File History is unusefull.
Less Network options. No Network map. Less Wi-Fi features. No Bluetooth File sharing.
No desktop games.
General ugly UI without options. I dont like FLAT.
Why change Windows 7 with an OS with less features like Windows 8.x and 10?
The only new is:
Ugly Metro/Modern UI does nobody wants and solicitated this.
Simple apps with ADS that are practically unusefull on desktop PC and more on enterprise.
Cloud!!! Who, in their right mind, puts his own private data on the cloud?
Cloud!!! Who, in their right mind, puts his own company private data on the cloud?
Nobody wants to create a Microsoft Account or use a Store of Simple apps with ADS. Nobody solicitated this but Microsoft wahts to makes money.
Seeing the little progress
and development of new features including
new versions, as
Windows Phone 7 to Windows
Phone 8, Windows
8 to 8.1 and 10 shows the
reducidad capacity and
the current difficulty of
development by Microsoft
counting the numerous
layoffs and closing of
numerous development teams.
Serious and professional developers never develop Windows Store/Metro-Style apps.
They develops .NET, Windows Forms Applications, WPF, MFC, C++, etc. applications.
That is the actual technology that people are using, learning and jobs searching.
And what Microsoft means Modern or actually:
“Windows Store/Phone Projects”
is technology that never wants, nobody asked and needed for.
I never see a decent “Windows Store/Phone Projects” or a rich client app on that technology. I only see garbage, spam, ads and its the better platform for spammers, and people who want to get my money badly and with bad ways.
“Windows Store/Phone Projects” is the best platform for thieves, crooks, swindlers and more.
I never develop to a simply unusefull platform whit limited technologies and a platform in which Microsoft gets 20% of my work.
I want .NET technologies, WPF, Windows Form and to create exe files. For Mobile/Tablet platform i used .apk files that not need a store to distribute them.
I expect from next version of Windows to create local accounts and options to COMPLETITY disable Metro and Windows Store with the restore of removed features like Shadow Copies, Backup and Restore, Aero, Advanced Appearance Settings, Expand All Programs
in Start Menu, Games apps like Solitaire, Mineswipper, Chess Titans, DVD Maker and more removed features. If Microsoft not do this, the next version of Windows continues to be another disaster like Windows 8.x and people stick with Windows XP and 7 in order
to think about migrations to Mac OSX or Linux.
For all who likes and defends the new Microsoft concept, please see the actual Microsoft marketshare in all segments.
Microsoft has to think and open your eyes
and see that from 2010 all
new versions of their products are inferior
products with fewer features,
destroying and killing the product like Windows Mobile, Nokia, Windows, XBox, etc. Microsoft needs to see the marketshare of all this new products and compare with the marketshare of old products.
It is very serious and a lot of attention
today that Windows XP has greater
market share than Windows 8.x for this reason
alone should be enough for Microsoft
to react and change all their wonderful way
of thinking and his philosophy like
"Devices and Services "or the
new" Cloud first,
Mobile First ".
In business, one of the main premises
is that if a product works and sold, do not change it. Microsoft is not only changing Windows, is elimintating the sale of the 50% marketshare of Windows 7 Home Premium and Ultimate edition. And
more, for more than 2 years, Microsoft is not developing any Service Pack for Windows 7, that is unaceptable. All of this is stupid and idot and the best things to lost confidence and trust on Microsoft.
Microsoft is doing the all things that i can do to kill a company.
Remember those companies, like Coca-Cola, Xerox, etc. that
were about to go bankrupt to change
its philosophy and strategy, which worked
very well, and failed to get up
again until they return to its own strategy and
philosophy of the beginning.

Best buy PC app fails to install.

The install goes until almost the end, then ClickOnce fails, then the app doesnt load.
I've done the /AppData/apps delete fix attempt. I've checked the event logs and later found a detailed stack trace of the issue:
PLATFORM VERSION INFO
Windows : 6.1.7601.65536 (Win32NT)
Common Language Runtime : 4.0.30319.17929
System.Deployment.dll : 4.0.30319.17929 built by: FX45RTMREL
clr.dll : 4.0.30319.17929 built by: FX45RTMREL
dfdll.dll : 4.0.30319.17929 built by: FX45RTMREL
dfshim.dll : 4.0.41209.0 (Main.041209-0000)
SOURCES
Deployment url : file:///C:/ProgramData/Best%20Buy%20pc%20app/Best%20Buy%20pc%20app.application
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application resulted in exception. Following failure messages were detected:
+ The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.
WARNINGS
There were no warnings during this operation.
OPERATION PROGRESS STATUS
* [9/4/2012 2:30:17 AM] : Activation of C:\ProgramData\Best Buy pc app\Best Buy pc app.application has started.
ERROR DETAILS
Following errors were detected during this operation.
* [9/4/2012 2:30:17 AM] System.IO.FileNotFoundException
- The system cannot find the file specified. (Exception from HRESULT: 0x80070002)
- Source: System.Deployment
- Stack trace:
at System.Deployment.Internal.Isolation.IsolationInterop.GetUserStore(UInt32 Flags, IntPtr hToken, Guid& riid)
at System.Deployment.Application.ComponentStore..ctor(ComponentStoreType storeType, SubscriptionStore subStore)
at System.Deployment.Application.SubscriptionStore..ctor(String deployPath, String tempPath, ComponentStoreType storeType)
at System.Deployment.Application.SubscriptionStore.get_CurrentUser()
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension, BrowserSettings browserSettings, String& errorPageUrl)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)
COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.
I looked further, and then updated my .NET framework to see if that helped. It didn't.
Is there a way to get the serial code for Guild Wars 2 that I bought, and I can just download the client from the guild wars 2 website? Or maybe a patch for this? Or someone who at least knows any way to fix it?
Thanks.

Hi hch3rd,
I'm sorry for the delayed response. You are likely not finding the PC App folder with a search because the folders are hidden by default. To "Show Hidden Files"...
Windows 7 or Vista:
Open Folder Options by clicking the Start button , clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options.
Click the View tab.
Under Advanced settings, click Show hidden files, folders, and drives, and then click OK.
Windows XP:
Click Start, and then click Control Panel.
Click Appearance and Themes, and then click Folder Options.
On the View tab, under Hidden files and folders, click Show hidden files and folders.
Once you have that done, you should be able to find the PC App data files at that same location you were looking and delete them.
Let me know if that helps.

Best Buy PC App will not install or repair.

Hey, sorry for this, but upon buying a PC game, the Best Buy PC app will not install. At first it went through the install wizard and all, but it wasnt installed anywhere on my computer. Then: After following the advice of a bestbuy online representitive, I searched my c drive and deleted all information and tried to re-install. Now instead of the "Install Now" option, there is the "repair". Upon selectring repair, it says "Source file not found .... verify that the file exists and you can access it". I've tried all night to get this up an runnning. I've contacted customer service 6 times and am either told they dont know what to do, or I am put on hold for 45 minutes. If anyone has any solution, it would be much appreciated. Thanks again for your time.

Hi _Owen_,
Welcome to the forum and thanks for letting us know you are having trouble with your PC App. Usually the "street name invalid" issue arises when there is a login disconnet. Try this:
Log in to your account on Bestbuy.com
Click "My Account"
Click "Password"
Change password
Log into PC App using new Password
Let me know if that helps.
Mariel|Community Connector | Best Buy® Corporate
Private Message

Trouble with Installing Empire: Total War; downloaded from Best Buy Pc app

Hello,
I have had troubles downloading and installing Empire: Total War. At first, I coudn't download it but I now have figured it out. I checked today after work and it successfully downloaded. The trouble now is that I have the files but can't seem to install them. I pressed the "install manually" button within the Pc app but nothing happened. Help would be appreciated!

Hi mhviking25,
You should be able to locate the game data files here:
C:\Users\ [User Name] \AppData\Local\Best Buy pc app\DigitalShelf\ [Your Game folder]
In that folder there is likely an executable install file (.exe) that you could try. If it's not there or that install method doesn't work, there may have been a problem during the download process and you'll want to try a re-download. I know that not ideal as you ran into issues trying to download it the first time but hopefully it doesn't come to that.
Let me know if you have any questions.

Best Buy PC App

So I downloaded the Bestbuy PC App only to find that it is TERRIBLE.
I was trying to buy Sims 3 World Adventures and I click on the download section on the BB website I was prompted to download the PC App. I did and the first thing I noticed is that it wanted to run every time Windows starts.
Next, I looked for the search button only to find that you can't search.
Once I actually found what I was looking for I couldn't find a way to use reward zone certificates for the purchase.
The Android app is better then this thing! Are you for real bestbuy??

Well you can have it not start every time windows starts, you can't use reward zone certificates because it is not like using bb.com to buy them and uses a third party download source so you can't use gift cards or certs, and there was a search button last time I saw it but I don't currently have it installed so I don't know for sure if that changed.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Re: Best buy pc app error (digital download) please help

Yesterday, I also purchased the game FEAR 2 Project Origins Windows Digital Download. It's in my Digital Library and when I click Download Now, I'm getting a pop up asking for a folder to download it to. When I try to save it to *any* folder (existing or a new one I create on my PC), I get the following message: "Please try again to save to a different location." I can't seem to save it *anywhere.* I've never had this problem before with previous downloads from Best Buy.
Would appreciate help and direction. Thank you in advance!
Running Win 8.1 64 Bit

Hello jimschumer64,
While I’m happy to hear that you’ve never run into issues with Digital purchases from Best Buy, I’m sorry to see that may have changed with your purchase of F.E.A.R. 2 Project Origins! I appreciate the detail you’ve provided in regards to this issue and I’m happy to say that I’m quite familiar with what you’re experiencing. With that, this is generally pretty easy to fix!
I’ve contacted our Digital Operations team and they’ve performed some maintenance on this title. At your earliest convenience, please attempt to download and install your game again. If the issue persists, please let me know and I’ll be happy to help further.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy PC App Digital Download Error

I was downloading Mass Effect 2, and once it reaches 100% it says there is an Error, and that I need to restart my download.
I have no idea why it is doing this.
Also, when I enter my order number to try and get my serial keys to possibly download it on a different program, it says it can't find the order.
Anyone else having this? Quite frustrating.

Hi Hex1k7,
Just responded on your thread in the Gaming and Gadgets board. Check it out!
Mariel|Community Connector | Best Buy® Corporate
Private Message

Best Buy PC App Broken

I recieved a digital download of RAGE for PC for Christmas and I tried to download the PC app to get the cd key to paste into Steam. I tried it on THREE different computers and it locks up at startup and says "Not Responding" every single time. It worked a few times, but it said I wasn't connected to the internet when I was. I just want to play my game.

Best buy pc app error (digital download) please help

Okay so the other day i purchased F.E.A.R 2: project origins for digital download. every time i get on the pc app i get an error saying there was an unexpected error with the application. if the problem persists please exit and try again.
i have exited reinstalled the app turn on and off uac on my compter to try to get it to work and even running it as an admin.
Please help nothing works thanks.
my pc specs are old but are decent here they are:
Dual Core intel processor @ 2.8ghz a core (rated at 3.36 per core)
3gb ddr2 RAM
Nvidia Geforce 210 1gb ddr2 pci express 2.0 x16
600w psu (not that it matters)
and yeah please help also i have windows vista home premium sp2 32 bit and i sucessfully downloaded Medal OF Honor on the app like a week ago so yeah help would be much appreciated!

Hi meghanelsik,
Are getting some kind of error when you attempt to download PC App? If so, what error are you getting? It would help to know exactly what happens and when.
Also, make sure your laptop meets the PC App minimum system requirements:
Windows 7, Windows Vista with service pack 1, or Windows XP
1.0GHz processor or faster
512 MB RAM (1GB recommended)
50MB available hard drive space for installation; additional drive space required to download applications
1024 x 600 display (1200 x 800 recommended) with 16-bit video card
Broadband Internet connection required for online services.

BEST BUY PC APP "DOWNLOAD ERROR"

Ok, I just payed 30 dollars for a freaking Sonic Generations download on my PC.. AND THEN, after I pay I find out you have to download some crappy 3rd party downloading system, and hey guess what? I can't download the effing game! Why does it keep saying error message? And don't give me none of that "delete and reinstall" b.s. because I've done that and it didn't change jack.

What error message is it giving you, jtgatsby?

I have problem with account that i can't make update or buy from app store There is massage appear in my payment page that i must contact with i tunes support to complete this transaction Please help me to fixe this problem as soon possible Hany hassan 00

I have problem with account that i can't make update or buy from app store
There is massage appear in my payment page that i must contact with i tunes support to complete this transaction
Please help me to fixe this problem as soon possible
Hany hassan
0096597617317
0096596677186
Thank you

You need to Contact iTunes Support...
Apple Support iTunes Store Contact Us

I bought my macbook pro at a best buy, am I still eligible for the $100 on free apps?

I am a student and I bought my macbook pro at a best buy, am I still eligible for the $100 on free apps? If so, how would i get access to it?

http://www.apple.com/promo/

I ought a iPod at Best Buy yesterday I loaded 4 acts from the App Store on to it. All 4 of the apps do not work today but they didn't work when I installed them. They are Dragon natural speaking Skype Facebook and Spotlity. none of them will open

I purchasedt an iPod touch from Best Buy yesterday. I loaded for apps from the App Store Dragon NaturallySpeaking Skype Spotify Facebook. All of these programs worked fine yesterday when I installed them. I start it up today I try to activate the icon and it looks like it's trying to open but does not all were of them have the exact same symptoms.

See:
iOS: Troubleshooting applications purchased from the App Store

Completely remove "Best Buy PC App"?

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