Completely White screen when using green screen

I have successfully used the Green Screen feature in the past but I am having some problems with it now. When I drop a Green Screen clip onto a back ground the play back shows no image and the screen is completely white. What is happening and how do I correct it?

Many thanks for this - I had checked them previously, but switched off, unplugged everything and then reconnected - all up and working again. Best Rgds

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