Compressing files so everyone can open them

I use a MacBook Pro and compress files (right click, compress) for upload to a site called Teachers pay Teachers. Users who download my files often complain that they can't unzip/un-compress and access and the files. Some say they are password protected. I also own Acrobat Pro XI. I've beed told that files I created with my newer software can't be opened by users with older versions. I need a foolproof method for compressing files so every person can download the contents. Any help is appreciated. Thank you.

Thank you for the reply. I know I should be able to simply compress in zip format but I have had several bad reviews based solely on the fact that people can't unzip my files compressed and uploaded from my MacBook Pro. I never had complaints from using my old PC. I am just frustrated since I really strive for great feedback. I even created a document to help people http://www.mrsrenz.net/HelpforPurchasers.pdf run their computers. I believe it is operator error but I am questioning why I only have this trouble with my new software and Mac.
I only mentioned Acrobat Pro since it's also a new program and am trying to eliminate the cause.
Do you know if I can compress files from a Mac using another program that is foolproof rather than using right click, compress? I am considering using DropBox and uploading all files from my PC (which is super frustrating). I don't eaunderstand why users would say my files are password protected. The company (Teachers pay Teachers) confirmed the issue is not on my end but I want all users to have no trouble using work they've purchsed from me.
I really appreciate your help.

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Compressing files so everyone can open them

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