Compressor 3.5 "Submit" button inactive

Hi Everyone,
The Compressor (3.5version) "Submit" button is inactive when I try to compress an external .mov file or a file from the timeline. I recently installed Final Cut Studio 3 (FCP 7) keeping the 6 version as well. When I try to use old Compressor (3.0.5) it quits.
Do you think that keeping both versions is what is causing the problem?
I have Mac Book Pro, 10.6.8
2.4 GHz Core 2 Duo

Sounds like Compressor and Qmaster aren't talking to each other.
In the menu toolbar, Compressor>Reset Background Processing. Close C 3.5, relaunch and try submit again.
If that doesn't fix things, run DIgital Rebellion's Compressor Repair; make sure that the Trash Preferences box is checked.
Russ

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I've never encountered this particular issue, but if reinstalls via FCS Remover aren't working, then I would tend to believe that there is some other underlying problems with your system. A clean system install would be my next recommendation.

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Called Applecare today. There was no quick solution and I'll receive an email with follow-up steps to make another user account and see if it happens again. Hopefully I can resolve the problem myself, otherwise I have to go back to Applecare and pay €90 for further support since it's been over 90 days that I purchased the "professional software".
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@7. 715-834-9596 : Please send the form URL to [email protected] and let me know the browser/platform/devices that you are seeing this problem.
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Russ,
No worries. Yesterday, I brought the Apple Clean Install instructions to pointed out to me to my IT guy I had him do a clean intall of Compressor using the outline and the problem was solved. It took him an hour. It would have taken me 1/2 a day!
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Regards,
Barry

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Submit button greyed out in Compressor

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Cannot seem to open the batch window to resume.
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Hi Everyone - I had this problem recently and your posts helped me get to the resolution for my issue.
Submit button was greyed out.
I had recently done a software update, which may have created the issue.
My Compressor was version 3.5.
My QMaster was now version 3.5.3.
Based on reading your posts, this may have been the issue.
I found this update:
http://support.apple.com/kb/dl949
I installed the software update, which updated my Compressor to version 3.5.3. The updates take place in the applications folder, so after installing the update, I moved the Compressor icon to the desktop, replacing the old icon.
Compressor works again.
JoeG.
Houston, TX

The submit button in Compressor 3.5 is greyed out when i attempt to submit a batch

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Thank you

I had the problem with Submit button greyed out...
Tried trashing prefs for Compressor. Nothing changed.
Tried "Compressor > Preferences. ... Enter IP addresses..". Nothing changed.
Then i had a look at System Preferences for QMaster .... and tried to work out if anything was wrong ( looked through the instructions for setting up QMaster: http://documentation.apple.com/en/appleqmaster/distributedprocessingsetupguide/i ndex.html#chapter=5%26section=2%26hash=apple_ref:doc:uid:TempBookID-ReplacedWhen AssociatingWithMessierRevision-90620CRE-1015456.....
.. at the end of the "To turn on cluster controller services" section.. it mentions
"Click Start Sharing.
The cluster is enabled, making this computer a cluster controller."
So i clicked start sharing.
Compressor now works fine.
Hooray!
(i don't have any idea why Sharing had stopped.. i haven't updated Final Cut Studio or the MacOS recently)
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hello all
as of today my compressor has stopped allowing me to submit the batch i set up.
having sent an item from FCP to compressor, i get to set the options for settings and destination and then when i hit the submit button a second menu pops down regarding cluster options of which i have none. i add a name to this box yet no mater what other options i change the *submit button in this sub menu remains grayed out!*
http://twitpic.com/jj7n2
i have tried reinstalling compressor, and eventually the whole suit. i have removed the various prefs and qmaster stuff. i have used the fix compressor utility from digital rebel, repaired permissions and cleared out cache, but still *grayed out submit*.
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I'm having the same problem.
This comes after suffering persistent crashing of Compressor 3.5 on launch and finally having to reinstall to at least fix the crashing problem. But now I can't submit any processes - the button is greyed out.
Can't remember setting this up originally, but it use to say "This Computer" for processing - do I need to add my computer to a list of available processors?
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Simon

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I have been using Compressor successfully for about a year. Recently it updated to v4.0.5. Now I am not able to submit, with the final Submit button greyed out. I have checked my Destination folder permissions and all appear correct.
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I just resolved a similar problem. I am running OSX 10.6.8 on a MBP 13" 2010.
Once inside Compressor I'd click on "submit" and the drop down window would show "none" next to "Cluster:" and the submit button was greyed out.
I called Apple Care and they had me delete the preference file "com.apple.Compressor.plist" file from my user>library>preferences folder. This did not fix the problem on its own.
They then had me delete the Apple Qmaster folder from user>library>application support. This did not fix the problem on it's own.
I then reinstalled the Compressor application itself. This did not fix the problem on its own.
I then verified permissions and repaired permissions using disk utility. This did not fix the problem on it's own.
I then clicked on "Share Monitor" which is found on the Compressor task bar. "This Computer" was displayed in the left column. I simply clicked on it in order to high light it. I left the "Share Monitor" window open and went back to the submit panel and "This Computer" was now displayed next to "Cluster:" and the program is now working again.
YMMV.

Compressor 3.5 "Submit" button inactive

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