Compressor fails with Codec not installed error after 10.5.7 update

Problem: Compressor fails on submission to standard codecs such as H.264, Apple Intermediate Codec, Motion JPEG, etc. Codecs do exist on system as playback from QuickTime is unaffected. This is new behavior as of update to OS 10.5.7.
Specs: 17" MackBook Pro, Compressor 3.0.5, QuickTime 7.6, OS X 10.5.7
Attempt to resolve: Tried completely uninstalling Compressor/QMaster and reinstalling from the FCStudio disc as per "Compressor: Troubleshooting basics" (Article: TS1888 - Old Article: 302845). This installed Compressor 3.0 which compressed a single mov then began failing on subsequent submissions. Updated 3.0 to 3.0.5 with no favorable results. Submissions continue to fail.
Any ideas?

From my personal experience, the troubleshooting article which you mention in your original post does not constitute a "full uninstall". There are files missing from that list which are required for a full install.
Using the instructions in the link provided, I've been able to do multiple uninstalls & reinstalls successfully, not only with Compressor & QMaster, but with other Studio apps as well.
However, since there are codecs missing, you may need to do a full uninstall of Final Cut Studio. I personally haven't upgraded to 10.5.7 yet, since I'm currently in the middle of some projects, but it would be worth mentioning that before any kind of software upgrades, all of our system drives get a full backup. This allows us a way to "undo" any bad upgrade.

Similar Messages

Fails with codec not installed error

Hello all of a sudden Compressor fails to produce ProRes 422 encodes with the error (in the log) "*Processing service request error: Codec not installed*". It is installed as I can use and have used ProRes elsewhere. Running Compressor 3.0.5.

I've tried the trashing of user prefs and Qmaster cache as mentioned here http://support.apple.com/kb/TS1888 as well as running the utility Compressor Repair http://www.digitalrebellion.com/compressor_repair.htm. Also, after testing I see that Compressor is actually having troubles reading 1 particular ProRes file and re-encoding it as ProRes. (I'm running a multi-step conversion using ProRes for all intermediary steps). I don't see anything wrong with this file (plays in QT, displays in the Compressor Preview window, etc.), but I'll remake it and see how Compressor does.

Codec not installed error, using local cluster

This was working, but now it's not. I have a local cluster that helps me parallize my transcoding jobs. If I send the job to "This Computer" it completes without errors, but it only uses 2 cores (out of 12). If I send the job to my local cluster, it fails with "codec not found". I've tried it with H.264 and ProRes 422 HQ and I get the same error. Obviously, I have the codecs, or the job wouldn't run on "This Computer". Furthermore, the cluster is only running on the same computer.
I admit, I haven't had a lot of time to re-install and/or reconfigure things to see if the problem will go away. I was wondering if anyone has seen this?
Since it worked, I have updated Compressor and Motion, and I have installed a trial version of FCPX for evaluation. Otherwise, the computer is less than 2 months old, running OS X 10.7.5.
Thank you, for any tips you can throw my way.
Douglas Toltzman

Hi Doug, don't dispair... Sounds like the Qmaster structure needs a kick. Have you had a look at the logs for any errors relating to Qmaster in /var/logs (via the console.app).. Worth a look. Also the these logs are exposed via the share monitor.app as well..
Sounds like a state information pointer is corrupt. This is easily fixed
Also I'm curious how you established the cluster. Is it a "quick cluster", or one you initialised via apple Qmaster admin or is your host just set up for services only and you submitted the batch to "computer plus"? Just curious.
In all these setup, it involves our old and sometimes less faithful mate "qmAster" ...
I'd propose you reinitialise Qmaster by removing its state information objects and cluster storage. Now there is usually no need to remove the compressor prefs unless u have some ui issue with compressor....
For the former these are many ways to disestablish Qmaster and I have documented on here in the following post. Worth a try.. This procedure usually sets compressor up ok. Additionally there's mention of issuing 3rd party apps to cleanup Qmaster .. They don't help much as they don't hit the current structure me thinks. Save some money and try the following.
https://discussions.apple.com/message/17356372#17356372
The least result is that the cluster will be established cleanly and working.
Submit your batch again and report back. We can continue the troubleshooting from there.
Any post your results for others to see.
Hth
Warwick

TIF limitation throws up 'codec not installed' error

How odd - PRE7 produces a 'codec not installed' error if I try to import a .TIF file of 600dpi resolution. But it works fine if I resize the image to 300dpi resolution.
I'm posting this for the benefit of anyone else who might encounter this inappropriate still image error.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Because DPI/PPI is ignored in Video, I am surprised at this. Guess it's ignored - up to a point.
Now, the "usual suspects," when one has an issue with still image Import are:
CMYK (actually, almost any Mode but RGB)
16-bit (or now 32-bit) images
Progressive JPEG's
PSD's with a very small Layer (I've only seen this in PrPro)
Images with a combo of Vector Shapes, that are not Rasterized in PS - though some of these work. NLE's just do a poor job of Rasterization)
Images above 4096 x 4096 pixels
Guess that we can add another - higher DPI/PPI, at least 600dpi. As a habit, I have Actions that handle Mode, Bit-Depth, and will set the PPI to 72, so had never encountered this. At least now we are armed with an additional attribute to ask about.
Thanks for pointing that out.
Hunt

Deploy node.js project failed with msnodesql driver install error

I want to deploy a node.js project on Azure Website
I use mssql with the "tedious" driver to access my database
But I got deployment error with "msnosesql" (another driver for mssql)
install.js: Unable to download msnodesql-0.2.1-v0.10-ia32.msi
I found some solution, change the path to fix this download error
but after that I got another error
remote: install.js: Error: Command failed: Access is denied.
I seems that I don't have the permission to install this driver ?
Is there any way to solve this problem?

you cannot install new msi packages in Azure Websites due to multi tenant nature.
As alternative you can use following MS SQL driver for Node.JS
http://blogs.msdn.com/b/sqlphp/archive/2012/06/08/introducing-the-microsoft-driver-for-node-js-for-sql-server.aspx
Hope that helps,
Galin Iliev [MCSD.NET, MCPD], http://www.galcho.com

PDF download in 3.1 fails with "could not open" error

Just created a couple interactive reports and was truly dazzled by the functionality. But when I try to download to PDF, Acrobat Reader 8.1.1 errors with msg "... could not open <file> because it's either not a supported file type or because the file has been damaged...."
No problem with CSV download.
Is there some special Acrobat plugin that's needed?

Its true its not required, but the instructions for deploying the war file advise you to use enterprise manager console, which you won't have if you have just got XE or if you have installed a database without Enterprise manager.
Ideally we need a method of deploying the war file directly
Step 1: Installing the WAR file
Place the fop.war file (located in apex_install_directory/utlities/fop) in an accessible location on your local machine. You then follow the directions below or can view the process by running this viewlet.
Navigate to your OC4J Oracle Enterprise Manager Console eg: http://localhost:8888/em/
Select the Applications Tab
Select Deploy Button
On the "Deploy: Select Archive" page use the option "Archive is present on local host. Upload the archive to the server where Application Server Control is running." Use the file browse to select the fop.war file and click "Next" button
On the "Deploy: Application Attributes" page set the "Application Name" option to "fop" and clear the "Context Root " option and click "Next" Button
On the Deploy: Deployment Settings click the "Deploy" button Message was edited by:
Keith Jamieson

H.264 out of Compressor fails: 'Codec Not Installed'

Been having a lot of trouble getting Compressor (v2.0.1) to output H.264 files all of a sudden. I setup a batch, the first one will compressed fine, then the next 4 went about halfway through and then failed with an error message 'codec not installed'.
I then tried to do one file at a time, tried rebooting, tried a file systems check, tried trashing the compressor.plist preferences, all to no avail. H.264 is no longer working.
The one movie that I successfully encoded plays fine, as have all the other movies I've done with H.264 over the months...
Any ideas what I need to do to fix this?

Export using quicktime conversion.
jw

Time machine fails backing up with a "backup disk not found" error after upgrade to Lion 10.7.2

Time machine fails backing up with a "backup disk not found" error after upgrade to Lion 10.7.2. I've erased and reformatted the drive; reconnected Time Machine(it saw it) and began a new backup. The backup starts again but fails before completing with backup drive not found error. I used the 10.7.2 combo update. Any help on how to fix this problem would be appreciated.

Arghhhhhhhhhhhhhhhhhhh!!!!!!
After waiting since October for a fix, I have now upgraded the firmware on the Time Capsule and installed the new Airport Utility, released yesterday, and the situation is even worse.
Up until now, the Airport Utility had an option to disconnect all drives manually and the Time Capsule would then work until the next reboot – a temporary (?) work-around.
Now that option does not exist in the new-look Airport Utility. And the Airport Utility installation can’t be rolled back and the old utility won’t restore.
The sparesbundle is still not accessible. Anyone worked out a work-around in the new environment yet?
I have another Time Machine backup working fine to a trusty old Lacie Drive so erased the one on my Time Capsule to see if that works. I have renamed the Capsule and the Time Capsule Drive. But to build another full backup will take at least two days and I shall be away from tomorrow and am reluctant to leave the Capsule and computer up and running for a week. And I’ll bet the sparsbundle will still be nowhere to be found.
How can Apple screw up so badly when they are to become the richest company in the entire world and – soon – will have more cash in the bank than the entire United States? Can’t they afford someone who really can sort this out? Especially when a Firewire connected hard drive – my trusty and simple LaCie – works fine.
Words, almost, fail me.

Compressor/decompressor codec not installed

I'm trying to upload from dvd video, I'm getting error message " compressor/decompressor codec not installed. I'm using premier 11. Need help. Thanks.
nelacs

nelacs
What computer operating system is your Premiere Elements 11 running on?
If you are trying to rip VOB (video files) from the DVD-VIDEO format on a DVD disc, you do not need to convert them into any other format.
You simply insert the DVD disc in the DVD burner tray.
Manually set the project preset to DV Standard or DVD Standard Widescreen, depending on how the DVD-VIDEO on DVD disc was produced.
http://atr935.blogspot.com/2013/04/pe11-accuracy-of-automatic-project.html
Detail for manual setting of project preset is described in that blog post.
Then you use Add Media/"DVD Camera or Computer Drive"/Video Importer to bring your video files (VOBs with a file name such as VTS_01_1.VOB and so on into the project and Timeline.
Are you doing all that? Please clarify. We can supply more details as indicated.
Thank you.
ATR

Error message when opening adobe premier 10 saved film file , this file is not supported or required codec not installed

Hi
Can any one help, keep getting error message,error message when opening adobe premier 10 film file , this file is not supported or required codec not installed,
Thanks
Colin65

Steve,
Not to sure what type AVI files they are, the storage devise is at present offshore on a job.
Can you clarify, if you edit/import video footage with adobe premiere 10 and then create a file, the file or the original raw footage is not stored on computer for re-use, if it is stored, is it stored in the original format.
Also please find details of storage devise,
Dogcam Portable Media Center PMC-500r
Quick DetailsModel Number:PMC-500R
SpecificationsPMC-500R20G/40G Portable Multimedia PlayerPMC-500R 20G/40G Portable Multimedia Player, Supports
PMC-500R20G/40G Portable Multimedia PlayerPMC-500R 20G/40G Portable Multimedia Player, Supports MPEG-4 File FormatsKey Specifications/Special Features:Video recorder: supports digital video recoding in MPEG4 from Line-in Video playback: supports MPEG4 (AVI), MPEG1 (.MPG), DVD (MPEG2,.VOB) Supports MPEG4 with 720 x 480 at 30 Frames/s MPEG4 movie playing with Fast Forward, Fast Reverse, Time search function Music playback: supports MP3, WMA, WAV Music playing with play list function MP3 ID3 information and sorting, LRC Music playing with repeat, shuffle playing function Photos view: supports JPEG and slide show, rotate, nail view Easy backup of photos in digital camera -USB OTG technology Audio recording: continues recording for over 40 hours High resolution output for HDTV (Y, U, V output; 704 x 480 (N) or 704 x 576 (P), at 25/30 frames/s) Super dlim size: 126 x 79 x 22.5 mm Games E-book with bookmark, auto turning page, page search function File browser function with Copy, Delete, HDD capacity information With 3.5" LCD QVGA TFT panel (960 x 240) Long time battery running (over 5 hours for video, and 9 hours for audio) 1.8" 20G/40G storage capacity High fidelity sound with good earphoneCompass Electronics Co.,

Tried Most Everything... Error Type of file not supported... codec not installed

Hi Friends: I have been battling with the error message of ... "Type of file not support or codec not installed." I have been throughout the forums searching for answers and attempting various suggestions. I am stumped and am reaching out for some wisdom and help.
1.)    System Gateway – T-6859u, Intel Core 2 Duo T6400 2Ghz, 4 Gig ram, Problem has existed on both Vista and upgraded Windows 7. I have used Premiere since Premier 5 (Full version not elements) including versions 6 and PRO. I have Elements on my laptop for convenience.
2.)    Assets- Problem exists with all AVI files. This includes files that worked previously but will no longer be recognized. I have used Elements since version 7 was new. It is only the last 4 months this has been and issue. These are AVIs that previously working in Elements 7 from Panasonic DV camera and other DV sources.
3.)    Problem first appeared when Windows Update installed security patch KB975560. Once the Security patch installed Premiere quit running AVIs. When the patch was removed Premiere worked again. However, windows update continued to reload the patch. The patch has now been removed and prevented from reloading. However, the problem now persists.
4.)    Other attempted repairs. Reloading Premiere Elements 7, Upgrading to Windows 7, Removing and reinstalling K-Lite Codec packs inc standard and 64bit. Loading LEADTOOLS. None has repaired the problem All the AVI files playback fine in other programs including Windows Movie Maker, Media Player Classic, WM player etc.
I'm not sure what to do next. I have been a dedicated Premiere user for so many years, I don't want to switch to another program. Any suggestions friends?
DrMark1105

Welcome to the forum.
What version of Apple's QT Player do you have installed?
PrE relies on this much more than its big-brother, PrPro, until CS5.
From my experience, QT 7.5.5 was my "last known good," and some problems have been reported with the 7.6.2 and 7.6.3 versions. 7.6.6 is out, and works well for many Adobe users.
I would investigate updating QT Player.
Also, FFDShow, an element in K-Lite has been death to PrPro for many people. Just having it installed brings PrPro to its knees.
Though Adobe hides its CODEC's pretty well, K-Lite has been known to shift the priority of the Adobe MainConcept CODEC's. While it does not overwrite them, or delete them, it sets up some of its CODEC's to take priority. There are some older threads on Registry editing and utilities to reset the priority of the Adobe MainConcept CODEC's. Seems that Robert Johnson participated in those discussions and may have furnished the link to at least one utility.
Those are all the thoughts that I have now, and none might be of use.
Good luck,
Hunt
PS - Robert has not been around here lately, but does spend time on the Muvipix Community forum. I'd post there in the PrE 7 forum, and ask if anyone has any ideas too.

HT202159 Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive same message.

Error message while downloading. :Compressor Failed to Download. An Error has occurred. Use the Purchases page to try again." After retrying, I receive the same message. I have uninstalled compressor and tried again. I get same results.

Anti-viral siftware and firewalls can interfer with the MAS.

'CRT not initialized' error after installing MS Office 2010

Hi,
I encountered 'CRT not initialized error' after installing MS Office 2010. I think that with previous version of CVI there were no problems. But, with Labwindows/CVI 2012 error has outbroken. The details are as follows.
- OS : windows 7 Enterprise (32bit)
- Labwindows/CVI (v12.0.0 (422))
- MS Office 2010 (word, powerpoint, excel)
#1. clean install windows 7 (32 bit)
#2. install Labwindows/CVI v12.0.0 and device drivers (DAQ, Motion)
#3. compile and run attached test program : SUCCESS
#4. online update windows 7 (service pack, explorer 9, and etc)
#5. compile and run attached test program : SUCCESS
#6. install MS Office 2010
#7. compile and run attached test program : 'CRT error'
#8. uninstall MS Office 2010
#9. compile and run attached test program : SUCCESS
I think there are some conflicts between office 2010 and labwindows v12.0.0. How can I solve this problem?
Thank you in advance.
Attachments:
step7-CRT error.jpg ‏31 KB
test program.zip ‏3305 KB

More specifically, I decided that some parts of MS Office files and features of NI's motion library conflicts. Because in the attacted sample program, if I exclude NI-Motion functions then the program excutes nicely. But if I include NI-Motion fucntion, for example flex_select_signal, then the 'CRT not initialized' error occurs.
To solve this problem I tried step by step installation check for MS Office 2010. During each step I included more optional features in MS Office and after each installation I compiled and executed my sample program. At finally, I found that the addtional part of MS Office 2010, if I install Office Sharing Function>Microsoft IME(Korean), then the 'CRT not initialized' error occurs.
Temporarly, I solved the problem with NOT installing 'Office Sharing Function>Microsoft IME(Korean)' optional feature in the MS Office 2010.
Could you tell me why this problem occur?

Cannot embed pdfs in MS Word doc which are PDF Version 1.3 (Acrobat 4.x) [This is associated with Adobe Reader 9]. Getting 'program not installed' error.

Cannot embed pdfs in Word doc which are PDF Version 1.3 (Acrobat 4.x) [This is associated with Adobe Reader 9]. Getting 'program not installed' error.
Pdfs with other versions are okay:
Tested successfully with Adobe Pro 9 (Version 1.5 (Acrobat 6.x)), Reader X (Version 1.4 (Acrobat 5.x)) and XI (Version 1.6 (Acrobat 7.x))
Also cannot open embedded pdfs which have been embedded with this version (getting a similar error).
Importantly I have removed/disabled all security options in Adobe Reader, following numerous internet suggestions from Adobe and elsewhere. This does not fix the problem.
Currently the work around is to re-save the pdf with something other than Adobe Reader 9 (so the version updates), but we would prefer not to do this for all the old pdfs we have.
Thank you,
Louise.

Could you please email me the document on which you are seeing this issue at [email protected] ?
Please mention the forum thread link as well in the mail for the reference.
Thanks,
Atul

An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How reinitialize app?

An update of iMovie failed with the message "an error has occurred." That message remains posted by iMovie on the Mac App Purchases page. iMovie is now unavailable. It will not start, update, or reinstall from purchases page. How do I reinitialize the app?

Thank you again. Here's the console messages from trying to open iMovie and then opening the App Store. Clicking on the iMovie icon in App Store purchases and clicking on check for unfinished downloads:
8/28/14 4:56:26.743 PM Dock[214]: LSOpenFromURLSpec(file:///Applications/iMovie.app/) failed with -10699
8/28/14 4:56:47.878 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:56:47.879 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:57:50.201 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:57:50.201 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.745 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.745 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.824 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.824 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:35.847 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:35.847 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:36.276 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:36.276 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:39.448 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:39.448 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:39.449 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:39.449 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:55.996 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:55.996 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.021 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.022 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.051 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.052 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.342 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.342 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.425 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.425 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.508 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.508 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.518 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.519 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.696 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.696 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.808 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.808 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.826 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.827 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.838 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.839 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.843 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.843 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.857 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.857 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.893 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.894 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.907 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.907 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.923 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.924 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:56.969 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:56.970 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.039 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.039 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.045 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.045 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.145 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.145 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.231 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.231 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.249 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.249 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.293 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.293 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.350 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.350 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.352 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.353 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.400 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.400 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:57.402 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:57.402 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:59.814 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:59.814 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:58:59.932 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:58:59.932 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:00.697 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:00.698 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:01.352 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect to 167.8.226.9:80. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Caught exception. Code : 60
8/28/14 4:59:01.402 PM acwebsecagent[127]: Connection : Failed to connect externally. Code : 60
8/28/14 4:59:26.564 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.565 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.660 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.660 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.840 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.840 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.864 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.864 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:26.984 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:26.984 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.069 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.069 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.079 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.079 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.083 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.084 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.385 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.385 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.389 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.390 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.391 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.391 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.411 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.411 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.435 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.436 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.443 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.443 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:27.479 PM acwebsecagent[127]: Connection : Auth key is not provided or is invalid, applying connection failure policy. CMode : 2 TMode : 1
8/28/14 4:59:27.479 PM acwebsecagent[127]: OnConnectionFailure : Fail Open - Reason = Unable to verify the license key
8/28/14 4:59:31.036 PM acwebsecagent[127]: License : One or more of the License/Public Key can't be NULL
8/28/14 4:59:31.036 PM acwebsecagent[127]: SSLExt : Failed to get ScanSafe headers
8/28/14 4:59:31.036 PM acwebsecagent[127]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005

Compressor fails with Codec not installed error after 10.5.7 update

Similar Messages

Maybe you are looking for