Compressor White Screen

My friend uses fraps to record his video but he want me to edit it. In order to do this we needed to change the .avi from fraps to .mov so i could edit with imovie. to begin with we started with a free program but the quality was so bad that it was almost un-veiwable . Next we decided to go big or go home and get a nice expensive video encoder. however when we attempted to use the shiny new Compressor 4 it resulted in a white screen. The audio was fine but the screen was completely white.
Thx for any help

Hi Tomas, do you have any further information? Your environment, error logs? Screen capture (other than white screen). Cant help without that.
If no success and whilst on the FREEWARE non FCPX thing, the .AVI containers etc....I'd propose you use Handbrake.app from //handbrake.fr in lieu of Compressor.app. It has a good CLI version. Install VLC to get the FREEWARE / OPEN SOURCE codecs.

Similar Messages

Compressor outputs white screen for video?

Hi Folks,
Just bought FCP Studio 3 a few days ago.
I'm on a new mac pro quad 2.66 running latest rev of SL.
Here's the deal:
I took a 1 hour 33 minute edited DV movie from within FCP 7.
output a reference QT file.
went into QT and saved the text files (if i don't, i won't save the chapters).
following this great video for setting up a cluster between my 2 mac pros
http://vimeo.com/1799266
chose the Best 90 minute DVD setting for ac3 and mpeg2 at 6.2
ran it.
video is completely white. sound is there, but i don't get it?
when I go into compressor and click on my video file, I can see the footage in the screen on the right hand side. I thought maybe the reference file didn't include the video (ie. maybe I selected it wrong), but it's there.
Any ideas?
I ran a search on 'white screen' and 'white video', but nothing came up?
Cheers,
keebler

Hi folks,
just wanted to let you know that I believe the problem stemmed from me not choosing the DV NTSC 48 khz setting instead of 'current settings'. Once I chose DV etc... it was good to go.
Cheers,
keebler

White screen: the required compressor cannot be found

Hi there
A friend has asked for help. His quicktime player is playing only the sound in movies, not the video.
he has windows xp, quicktime 7. The videos have a H264 codec.
He gets the message:
"you may experience problems playing" "the required compressor cannot be found"
if he clicks continue, it plays only the sound, no video - just a white screen.
Please help.

Also, where your friend points out,"you may experience problems playing" indicates they were trying to open the file in Windows Media player, that is exactly what it will show when trying to use WMP for a file type it cannot handle or support. QT for windows has been consistantly accurate with Error: 2048 when not being able to play a file that is not supported.

Why do I get a blank white screen on wakeup from sleep?

When my iMac wakes from s sleep lasting more than 10 minutes, I get a completely white screen. Everything is working well: when I move the cursor to the screen bottom, my toolbar appears, and when I click on an app icon, the part of the screen in and around its windows refreshes. (If I click on Launchpad, the entire screen refreshes). Is this a new bug? Advice on fixes, please?
God Bless,
Ken Franklin

Step 1 output: Hmm. I thought I had deleted Wiretap Pro. That AudioSupport is not helpful.
com.AmbrosiaSW.AudioSupport (4.0)
com.intego.kext.VirusBarrierKPI (10.6.18)
com.intego.kext.VirusBarrier.AppBarrierKPI (10.6.18)
com.intego.iokit.BehavioralKext (1)
com.intego.iokit.VBX6NKE (1)
com.intego.iokit.VirusBarrierX6Service (10.6.18)
Step 2 output:
com.Growl.GrowlHelperApp.GNTPClientService
com.intego.VirusBarrier.antivandal.hks
com.intego.VirusBarrier.bm_injector_64
com.intego.VirusBarrier.bm_injector_32
com.intego.VirusBarrier.bm_controller
com.intego.VirusBarrierX6.realtime.daemon
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.intego.washingmachine.daemon
com.intego.VirusBarrierX6.scanner.daemon
com.intego.VirusBarrierX6.daemon
com.intego.task.manager.daemon
com.intego.netupdate.daemon
com.intego.commonservices.metrics.kschecker
com.intego.commonservices.icalserver
com.intego.commonservices.daemon
com.google.keystone.daemon
com.adobe.SwitchBoard
com.adobe.fpsaud
Step 3 output:
com.valvesoftware.steamclean
com.growl.GrowlLauncher
com.oracle.java.Java-Updater
com.intego.VirusBarrierX6.alert
com.intego.task.manager.notifier
com.intego.netupdate.agent
com.intego.commonservices.statusitem
com.hp.messagecenter.launcher
com.hp.devicemonitor
com.adobe.CS5ServiceManager
ws.agile.1PasswordAgent
com.digitalrebellion.SoftwareUpdateAutoCheck
com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9
com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3
com.adobe.AAM.Scheduler-1.0
com.valvesoftware.steam.ipctool
Step 4 output:
/Library/Components:
/Library/Extensions:
/Library/Frameworks:
.DS_Store
AECore.framework
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
Compressor.framework
DSPPublishing.framework
DivX Toolkit.framework
EDWOCommon.framework
EDWOInternet.framework
EWSMac.framework
FxPlug.framework
HPSmartPrint.framework
IntegoiCalFramework.framework
MediaServerAPI.framework
Motion.framework
NetUpdateShared.framework
NyxAudioAnalysis.framework
PluginManager.framework
ProMetadataSupport.framework
Qmaster.framework
StuffIt.framework
StuffItCore.framework
TSLicense.framework
XSKey.framework
cisco-vpnclient.framework
iLifeFaceRecognition.framework
iLifeKit.framework
iLifePageLayout.framework
iLifeSQLAccess.framework
iLifeSlideshow.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Intego:
.com.intego.washingmachine.info
IM_ObjectiveMetrics.framework
IMailSenderTool
IntegoStatusItem.bundle
IntegoiCalServer
MIME.plist
TaskManager
im_helper_tool
im_ks_tool
integod
netupdated.bundle
virusbarrier.bundle
washingmachined.bundle
/Library/Internet Plug-Ins:
.DS_Store
AdobePDFViewer.plugin
ContentUploaderPlugin.plugin
DirectorShockwave.plugin
Disabled Plug-Ins
DivXBrowserPlugin.plugin
Flash Player.plugin
Flip4Mac WMV Plugin.plugin
GarminGpsControl.plugin
Google Earth Web Plug-in.plugin
JavaAppletPlugin.plugin
Musicnotes.plugin
OfficeLiveBrowserPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
Scorch.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
Unity Web Player.plugin
Unused
flashplayer.xpt
iPhotoPhotocast.plugin
npContributeMac.bundle
npUpload.xpt
npdivx.xpt
nsIQTScriptablePlugin.xpt
/Library/Keyboard Layouts:
/Library/LaunchAgents:
.DS_Store
com.adobe.AAM.Updater-1.0.plist
com.adobe.CS5ServiceManager.plist
com.google.keystone.agent.plist
com.hp.devicemonitor.plist
com.hp.messagecenter.launcher.plist
com.intego.VirusBarrier.alert.plist
com.intego.VirusBarrier.alert.plist.incompleteMigration
com.intego.VirusBarrierX6.alert.plist
com.intego.VirusBarrierX6.statusitem.plist
com.intego.commonservices.statusitem.plist
com.intego.netupdate.agent.plist
com.intego.task.manager.notifier.plist
com.oracle.java.Java-Updater.plist
/Library/LaunchDaemons:
com.adobe.SwitchBoard.plist
com.adobe.fpsaud.plist
com.apple.aelwriter.plist
com.apple.qmaster.qmasterd.plist
com.google.keystone.daemon.plist
com.intego.VirusBarrierX6.daemon.plist
com.intego.VirusBarrierX6.scanner.daemon.plist
com.intego.commonservices.daemon.plist
com.intego.commonservices.icalserver.plist
com.intego.commonservices.metrics.kschecker.plist
com.intego.netupdate.daemon.plist
com.intego.task.manager.daemon.plist
com.intego.washingmachine.daemon.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.Helper-Tool.plist
/Library/PreferencePanes:
Apple Qmaster.prefPane
DivX.prefPane
Flash Player.prefPane
Flip4Mac WMV.prefPane
JavaControlPanel.prefPane
NTFSforMacOSX.prefPane
NetUpdate.prefPane
/Library/PrivilegedHelperTools:
NetUpdateAgent.app
com.intego.washingmachine
com.microsoft.office.licensing.helper
/Library/QuickLook:
DICOMQuickLook.qlgenerator
Finale.qlgenerator
GBQLGenerator.qlgenerator
StuffIt.qlgenerator
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
.DS_Store
AppleAVCIntraCodec.component
AppleHDVCodec.component
AppleIntermediateCodec.component
AppleMPEG2Codec.component
AppleProResCodec.component
CanonMJPEGAVI.component
CanonMJPEGAVIDec.component
CanonText.component
DVCPROHDCodec.component
DVCPROHDMuxer.component
DVCPROHDVideoDigitizer.component
DVCPROHDVideoOutput.component
DVCPROHDVideoOutputClock.component
DVCPROHDVideoOutputCodec.component
DesktopVideoOut.component
DivX Decoder.component
FCP Uncompressed 422.component
Flip4Mac WMV Advanced.component
Flip4Mac WMV Export.component
Flip4Mac WMV Import.component
IMXCodec.component
LiveType.component
Motion.component
iChatTheaterPreview.component
/Library/ScriptingAdditions:
Adobe Unit Types.osax
/Library/Services:
VirusBarrier X6 Service.service
/Library/Spotlight:
Finale.mdimporter
GBSpotlightImporter.mdimporter
LogicPro.mdimporter
Microsoft Entourage.mdimporter
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWeb.mdimporter
iWork.mdimporter
/Library/StartupItems:
HP Trap Monitor
WDMyBookServiceStartupItem
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
.DS_Store
SkypeABDialer.bundle
SkypeABSMS.bundle
Library/Fonts:
.DS_Store
Armor Piercing
Armor Piercing Italic
ArmorPie
ArmorPieIta
ArnoPro-Bold.otf
ArnoPro-Bold08pt.otf
ArnoPro-Bold10pt.otf
ArnoPro-Bold12pt.otf
ArnoPro-Bold18pt.otf
ArnoPro-Bold36pt.otf
ArnoPro-BoldCaption.otf
ArnoPro-BoldDisplay.otf
ArnoPro-BoldItalic.otf
ArnoPro-BoldItalic08pt.otf
ArnoPro-BoldItalic10pt.otf
ArnoPro-BoldItalic12pt.otf
ArnoPro-BoldItalic18pt.otf
ArnoPro-BoldItalic36pt.otf
ArnoPro-BoldItalicCaption.otf
ArnoPro-BoldItalicDisplay.otf
ArnoPro-BoldItalicSmText.otf
ArnoPro-BoldItalicSubhead.otf
ArnoPro-BoldSmText.otf
ArnoPro-BoldSubhead.otf
ArnoPro-Caption.otf
ArnoPro-Display.otf
ArnoPro-Italic.otf
ArnoPro-Italic08pt.otf
ArnoPro-Italic10pt.otf
ArnoPro-Italic12pt.otf
ArnoPro-Italic18pt.otf
ArnoPro-Italic36pt.otf
ArnoPro-ItalicCaption.otf
ArnoPro-ItalicDisplay.otf
ArnoPro-ItalicSmText.otf
ArnoPro-ItalicSubhead.otf
ArnoPro-Light36pt.otf
ArnoPro-LightDisplay.otf
ArnoPro-LightItalic36pt.otf
ArnoPro-LightItalicDisplay.otf
ArnoPro-Regular.otf
ArnoPro-Regular08pt.otf
ArnoPro-Regular10pt.otf
ArnoPro-Regular12pt.otf
ArnoPro-Regular18pt.otf
ArnoPro-Regular36pt.otf
ArnoPro-Semibold08pt.otf
ArnoPro-Semibold10pt.otf
ArnoPro-Semibold12pt.otf
ArnoPro-Semibold18pt.otf
ArnoPro-Semibold36pt.otf
ArnoPro-SemiboldItalic08pt.otf
ArnoPro-SemiboldItalic10pt.otf
ArnoPro-SemiboldItalic12pt.otf
ArnoPro-SemiboldItalic18pt.otf
ArnoPro-SemiboldItalic36pt.otf
ArnoPro-SmText.otf
ArnoPro-Smbd.otf
ArnoPro-SmbdCaption.otf
ArnoPro-SmbdDisplay.otf
ArnoPro-SmbdItalic.otf
ArnoPro-SmbdItalicCaption.otf
ArnoPro-SmbdItalicDisplay.otf
ArnoPro-SmbdItalicSmText.otf
ArnoPro-SmbdItalicSubhead.otf
ArnoPro-SmbdSmText.otf
ArnoPro-SmbdSubhead.otf
ArnoPro-Subhead.otf
Bazaronite
Beckett_.ttf
BernhardModernStd-Bold.otf
BernhardModernStd-BoldIt.otf
BernhardModernStd-Italic.otf
BernhardModernStd-Roman.otf
CaflischScriptPro-Bold.otf
CaflischScriptPro-Regular.otf
CgFutBla
Cracked
DB LCD Temp-Black.ttf
FACETSNF.ttf
Fajita ICG TT Picante
FuturaBlack.bmap
HypatiaSansPro-Black.otf
HypatiaSansPro-Bold.otf
HypatiaSansPro-ExtraLight.otf
HypatiaSansPro-Light.otf
HypatiaSansPro-Regular.otf
HypatiaSansPro-Semibold.otf
Mainframe BB-Bold.suit
Mainframe BB-Regular.suit
Market_Deco.ttf
Old English by Linotype
Superstar M54.ttf
TektonPro-Bold.otf
TektonPro-BoldCond.otf
TektonPro-BoldExt.otf
TektonPro-BoldObl.otf
TrajanPro-Bold.otf
TrajanPro-Regular.otf
UltraViolent BB
ZiggyITC TT
adrip1.ttf
big_noodle_titling.ttf
big_noodle_titling_oblique.ttf
Library/Frameworks:
Library/Indexes:
.DS_Store
FindByContent
Library/Installer Logs:
TTP4 Installer Log
Library/Internet Accounts:
V1
Library/Internet Plug-Ins:
.DS_Store
GoogleOneClickPlugin.plugin
Macromedia
SlingHealth.plugin
SlingPlayer.plugin
WebEx.plugin
WebEx64.plugin
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.AAM.Updater-1.0.plist
com.adobe.ARM.925793fb327152fd34795896fa1fb9ffa268b2a852256fe56609efa3.plist
com.adobe.ARM.930da3ce175de4e82bd3cdf1dd8571f74bd3b6a7236bc94bfc00f6e9.plist
com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.6FE3DF56-9953-4427-BC3A-C12 50E951FC5.plist
com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.B21171D9-CB8B-4085-9662-E0C 043E346DF.plist
[email protected].plist
com.apple.FolderActions.enabled.plist
com.apple.FolderActions.folders.plist
com.apple.SafariBookmarksSyncer.plist
com.digitalrebellion.SoftwareUpdateAutoCheck.plist
com.valvesoftware.steamclean.plist
ws.agile.1PasswordAgent.plist
Library/PreferencePanes:
Opera Preferences
Library/ScriptingAdditions:
Library/Services:
Step 5 output: (hmmm, ContourShuttleHelper should have been uninstalled.)
GrowlHelperApp, GrowlHelperApp, iTunesHelper, Microsoft AU Daemon, System Events, AdobeResourceSynchronizer, ContourShuttleHelper, WashingMachineHelper, Dropbox, Mac Game Store Helper, Google Updater Helper
OK, LincDavis, thanks for the steering so far.
God Bless,
Ken

Source File shows White Screen in Source + Program Monitor

Hello,
I'm having an issue with only one of three media files in my Premiere Pro CS6 project.
When I try to preview this one video file in the Source Monitor, it shows only a white screen, and I can only move the playhead to the beginning and end of the file. I then plopped the clip into the sequence to see if rendering it would give me better luck in the Program Monitor, yet to no avail. The file supposedly successfully rendered, yet when I open the subsequently created "Preview" file in VLC, the entire clip is completely white for its entire duration. (I think it's interesting to note that VLC plays the source file correctly, and that this footage has been successfully used in a separate project in Final Cut after converted to ProRes with Compressor.)
I've opened the file with GSpot to make sure I had the Codec installed, yet GSpot doesn't list any Codec information for this file. It only lists Container information.
(Screen shot of GSpot with white-screen issue in the background)
My Video Card drivers are up to date, taken directly from the chipset's manufacturer's website.
Codec: (See post below for Media Info dump)
Premiere Pro version 6.0.3 (001 (MC: 264587)), installed in English.
Sequence Settings: DVCPROHD 1080i50 default settings (framerate changed to 50FPS)
Windows 7 x64 Service Pack 1, English, 1440x900 32bit Color
Pentium(R) Dual-Core CPU T4200 @ 2.00 GHz
2GB RAM
Mobile Intel(R) 4 Series Express Chipset Family, Driver version 8.15.10.2869
53.2GB of free space on the SSD all of the media files, the operating system, the Adobe Premiere installation, and scratch disk is located.
I'm unsure of the camera used to record this footage.
Thanks for reading my post, and let me know if you need any more information.

General
ID                                       : 255 (0xFF)
Complete name                            : C:\Video Workspace\Source Media\VSB 01 Stand Bühnenkamera VORNE.mpeg
Format                                   : MPEG-TS
Commercial name                          : HDV 1080i
File size                                : 11.4 GiB
Duration                                 : 1h 0mn
Start time                               : UTC 2011-10-16 17:36:49
End time                                 : UTC 2011-10-16 18:37:17
Overall bit rate mode                    : Constant
Overall bit rate                         : 27.0 Mbps
Maximum Overall bit rate                 : 33.0 Mbps
Encoded date                             : UTC 2011-10-16 17:36:49
Video
ID                                       : 2064 (0x810)
Menu ID                                  : 100 (0x64)
Format                                   : MPEG Video
Commercial name                          : HDV 1080i
Format version                           : Version 2
Format profile                           : Main@High 1440
Format settings, BVOP                    : Yes
Format settings, Matrix                  : Custom
Format settings, GOP                     : M=3, N=12
Codec ID                                 : 2
Duration                                 : 1h 0mn
Bit rate                                 : 25.3 Mbps
Maximum bit rate                         : 25.0 Mbps
Width                                    : 1 440 pixels
Height                                   : 1 080 pixels
Display aspect ratio                     : 16:9
Frame rate                               : 25.000 fps
Standard                                 : Component
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Interlaced
Scan order                               : Top Field First
Compression mode                         : Lossy
Bits/(Pixel*Frame)                       : 0.650
Stream size                              : 10.7 GiB (94%)
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Audio
ID                                       : 2068 (0x814)
Menu ID                                  : 100 (0x64)
Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 2
Codec ID                                 : 3
Duration                                 : 1h 0mn
Bit rate mode                            : Constant
Bit rate                                 : 384 Kbps
Channel(s)                               : 2 channels
Sampling rate                            : 48.0 KHz
Compression mode                         : Lossy
Delay relative to video                  : -40ms
Stream size                              : 166 MiB (1%)
Menu
ID                                       : 129 (0x81)
Menu ID                                  : 100 (0x64)
List                                     : 2064 (0x810) (MPEG Video) / 2068 (0x814) (MPEG Audio) / 2069 (0x815) () / 2065 (0x811) ()

.mp4 white screen

My apologies is this has addressed before. I have read the
forum extensively and have not seen this problem addressed.
I am trying to play .mp4 files. I have followed the tech
article
Exploring
Flash Player support for high-definition H.264 video and AAC
audio and have complete success with the sample videos.
I am not having success with .mp4 files exported out of Final
Cut Studio HD using Compressor or using Quicktime conversion. The
audio plays fine but the video is a white screen. I feel certain
this has something to do with how FCS encodes the video. I would
deeply appreciate help or, at least, acknowledgment from other who
are having the same problem.
Thanks in advance!

Sorry I don't have a solution but I do have the same problem. I first encountered it with a .wmv file. Audio is fine but no video. But not all .wmv files show this problem. I have other .wmv files that work just fine. Today I downloaded an .mpg file and the same thing occurred, audio but no video. When I opened the .mpg file in my brower (Safari) instead of QT. It did play the video but at the wrong speed (faster). While the .mpg file showed the video when using the browser the .wmv file is still without video when opened in the browser. I have not been able to find much on this problem.
Paul
QuickTime Player 7.1.6
Flip4Mac 2.1.2.72
Safari 2.0.4
OS X 10.4.10
Mac Mini Mac OS X (10.4.10)

White screen Motion projects in FCP

I have created a Motion Project on my father in-laws Powerbook, my old machine, and used it in a FCP project everything was fine and as it should be.
Saved the files, and brought everything to my new machine.
On this new machine it has the crossgrade version of FCP,(5.1.4) and Motion (2.1.2) on it, and when I bring the Motion file into FCP I get a white screen. Nothing else. Just 10 seconds of white. The project plays fine in Motion. I have tried to resave and re-import. Nothing. Plays perfectly fine in Motion.
I made a new project in Motion, assuming it had to do with the old files. Imported it into FCP, white screen for 10 seconds! This is a huge issue, but not sure what to do if I can't import my Motion projects into FCP.
Now this is something to considerI will throw this into the mix.......the Motion Projects do open up in my DVDSP 4.1.2.
So it opens in Motion, opens in DVDSP, but not in FCP. So its the import into FCP, not the file itself.
What gives? Any clues......
Any suggestions would be greatly appreciated.
OS 10.5.4, MacBook Pro 2.4, 4 gig RAM

OK, so I've been importing motion projects into FCP (for a while now) and rendering them each time they're changed...and finally wondered: why? If I click "open in editor", change something and go back to FCP, I should only have to re-connect it, right?
Unfortunately for us, whenever the source media - a video clip, still image, Motion or LiveType project file - changes, FCP trashes the associated render files. As far as I am aware, it's a hardwired 'housekeeping' thing within FCP.
The usual advice is to render only as a last resort, but I take it your workflow doesn't allow for that?
I busted open the FCP manual and it only said that LiveType and Motion clips must be rendered (red render bar)...but not why. Is it because they are inherently motion effects/graphics intensive?
It's because Motion or LiveType files typically do not match the codec - what FCP terms 'Compressor' in your Sequence Settings - that you're working in. Sure, the files may match the frame size and rate - for instance, 720x480 at 29.97 fps - but Motion and LiveType files are 'interpreted' as Animation codec files. If you're working in DV, for instance, you'll have to render files that are not DV. Another issue is that no machine/setup I've ever worked on can do Animation files - at Full Quality - without rendering (they are simply too data intensive). However, beefier machines can get some amount of RT playback, depending on the settings and number of tracks being composited.
Or did I misread your questions?

"White Screen" appears when I play a movie

Hello,
I am trying to play a movie in Apple QuickTime 7 Pro and for some reason a white screen appears with no volume when the movie is played. Also, I get a window popping up saying "Some necessary QuickTime software is missing. It may be available on the QuickTime Web Site." I clicked on the link and tried downloading all the codecs that were available from the Apple QuickTime website. Unfortunately, none of the codecs seem to work. I am just wondering if there is a specific codec I need to download to slove this problem.
Thank you,
Justine

Since your profile says you are using a Mac you would be more likely to get an answer to this question by posting in the QT for MacOS group.
http://discussions.info.apple.com/webx?[email protected]^[email protected]
But the short answer is that you do not have the video decompressor for that particular movie. Open the movie again and then open the MovieInfo window (Command-I). You should then see the compressors listed that were used in making the movie. Post the names in the Mac group and someone will possibly be able to point you to a web site that has the decompressor. It would also help if you list the movie format (avi, mov, etc) of the file.

White screen (no visual but perfect audio) in all exported clips

This is driving me crazy! For the last 3 days I have tried everything I can think of to export my sequence. I previously posted this:
"I'm trying to export a 12 minute sequence using quicktime conversion in FCP. Format is HDV 1080i50.
I've attempted to do so 5 times now, and each time, it gets to 7% quite fast and then doesn't move for hours. After a few hours FCP just closes and says: the "FCP application quit unexpectedly. Try again or report"."
Since then, I was able to export a QT movie (or finalcut mov file, self contained) and have tried to converting it to every format possible in both compressor and visual hub. No such luck.
All i get is a white screen where the visual should be, while the audio places perfectly. Does anyone know why this keeps happening? I would think there's something wrong with my project settings, but I was able to get a low quality QT movie out of compressor (and both SEE AND HEAR it). However the file size is too small for me to use and the other formats won't seem to work.
If anyone knows why this happening I'd would REALLY appreciate the help!!!!
Thanks,
Chelsey.

Yes, I'm only getting the white screen in the exported files... I can view the clips in the final cut viewer whilst editing.
This RANGE CHECK thing - where exactly is it and how do I turn it off?? I've seen this mentioned before.
Also, if the problem is QT 7.3, can I just uninstall this rather than FCP... but I suppose old versions aren't really available anymore. And it doesn't really explain why it has worked in the past.
Thanks everyone for all your suggestions.

Quicktime (error-white screen)

I am on a Powerbook G4, I accidentilly deleted something (not even sure what it was) and now my quicktime gives me a white screen, no writing, no sound. It still has the movie length, just gives the above. Any suggestions on how to fix it? I have already reinstalled and still nothing. Help please!!!

Do you have Range Check on?
You might an intermediate export to, say, AVI, and then run that through Compressor to WMV.
Search for "white screen" and filter out the threads about the alpha view.
bogiesan

When I login to second user account I get a blank white screen.

Just updated to 10.8.3, was also having issues that seemed to be related to Spotlight and TM backups. Issues on my main user account seem to have been resolved, but I have not reactivated Spotlight or TM yet.
When I try to login to my wife's user account, it just hangs on a white screen. I've tried repairing user permissions, and also resetting PRAM and NVRAM. Disk verify checks out fine.

Library/Fonts:
[A hole bunch, removed to shorten post...]
Does the problem account also have a lot of fonts in the home folder? That could be the reason for a login failure. Otherwise see below.
Please read this whole message carefully, especially the warnings, before doing anything.
1. The changes to your configuration suggested here should be considered provisional; they may not solve your problem, or they may remove functionality that you find useful. If a third-party system modification that you want to keep is causing the problem, seek help from its developer.
2. WARNING: Back up all data now if you haven’t already done so. Before proceeding, you must be sure you can restore your system to its present state, even if it becomes unbootable. If you’re not sure you can do that, STOP — DON’T CHANGE ANYTHING. If you’re dissatisfied with the results of the procedure suggested below, restore from your backup. I will not be responsible for the consequences, and I will not be able to help, if you ignore this warning.
3. You should either remove or update the following system modification(s), if an update is available from the developer:
N/A
and definitely remove at least the following:
Logitech Control Center
† PeerGuardian
Hotspot Shield
† Conduit
4. Whatever you remove must be removed completely, and (unless otherwise specified in this message) the only way to do that is to use the uninstallation tool, if any, provided by the third-party developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job. I can't be more specific, because I don't install such things myself. Please do your own research.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickYourMac.” First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickyourmac.com. (That may not be the actual name of the site; if necessary, search the web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickYourMac.dmg and open it. There may be an application in there such as “Uninstall BrickYourMac.” If not, open “BrickYourMac.pkg” and look for an Uninstall button.
Again, please don't ask me to do this research for you. You can do it better than I can, because I haven't installed the product and I may not even know what it is.
If you can’t remove software in any other way, you’ll have to erase your boot volume and perform a clean reinstallation of OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
WARNING: Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" that purport to remove software.
5. I recommend that you never reinstall the modifications marked with a dagger (†) above, if any. If your problem is resolved after uninstalling all the above modifications and rebooting, but you still want to use some of those not marked with a dagger, you can experiment with putting them back, one at a time, testing carefully after each step. Keep in mind that system modifications may be incompatible with each other or with future OS X updates, so it may not be clear which one is at fault.
6. If you still have problems after making the suggested changes and rebooting, post again. Remember: if you don’t like the results of this procedure, you can undo it by restoring from the last backup you made before you started.
You installed the Conduit spyware. To remove it, back up all data, then follow the instructions on this page:
Help Center | Community Toolbar
If those instructions don't work, proceed as follows.
Triple-click the line below to select it:
~/Library/Application Support/Conduit
Copy the selected text to the Clipboard (command-C). From the Finder menu bar, select
Go ▹ Go to Folder…
Paste into the box that opens (command-V), then press return. A Finder window should open with a folder named "Conduit" selected. If it does, delete the selected item.
Repeat with this line:
/Applications/Toolbars
Now you're deleting a folder named "Toolbars". You may be prompted for your login password. Next, copy this line:
/Library
Select Go to Folder… again and paste. Don't delete the Library folder. Delete only the following items inside it, if they exist.
Application Support/Conduit
InputManagers/CTLoader
LaunchAgents/com.conduit.loader.agent.plist
ScriptingAdditions/ct_scripting.osax
Close the Finder windows you opened. Log out and log back in.

My MacBook was acting weird so I restarted it and when I login a white screen flashes and goes back to the login page. Help?

My MacBook was acting weird like sometimes I would log on and I wouldn't be able to type my password for a couple seconds,but it usually logged in after that. Then I left my computer open after installing the recent update after that all my applications were not responding. So I shut it down, when I turned it back on about an hour later it went to this loading screen and then to the login like usual. After I tried logging in a white screen flashed and it went back to the login/ password screen like nothing happened. Any ideas on what happened and what I can do to fix it?

Reinstall OS X;
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

Help! When I select "Phone" it tries to open and gives me a white screen and closes. I cannot view my missed calls or voicemails.

If anyone knows anything about this...
When I select "Phone" on my home screen the iPhone attempts to open it, brings up a white screen and then will shut back down. I have 8 missed calls or voicemails yesterday and I couldn't check any of them. Does this happen to anyone else?
Also, when I receive a call and I answer it does not give me the ability to end call or any of my options (sources, keypad,etc.) during the call.
Basically, I can't do anything with my contacts, favorites, missed calls or voicemails.
Can someone please help?

I have tried that multiple times. I have also made sure that I have the latest updates. Would haveing 27,000+ contacts have anything to do with it?
Sometimes it works and sometimes it doesn't

I performed the update to version 7.3.5 and now I cannot undo the update that eliminated a toolbar that I use every day. How do I recover my toolbar? With the upgrade on a windows 7 machine, whenever I open firefox I get a white screen.

Uninstall to my prior version is not working. I need to go back to the original version for two reasons. First, I can no longer use one of the toolbars that was compatible to previous version, but is no longer supported so it was disabled, and two when I try and open firefox from any short cut, I get a solid white screen and I do not get any toolbars nor is there any way to navigate to a tabbed option since I can not see anything and it just hangs there with out going to my homepage or anything else.

Do you see the menu bar or anything else? As for the missing toolbar, this is the case for 90% of Firefox users, for instance the Google Toolbar. To restore it, you need to install Mozilla's Add-On Compatibility Reporter extension from https://addons.mozilla.org/en-US/firefox/addon/15003 and restart Firefox twice.
As for the white screen, I am not sure what you mean, but your install looks corrupted, you probably need to uninstall Firefox and reinstall from scratch. You may spend too much time and effort otherwise. Back up your settings first if you have any, like Firefox bookmarks.

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

I downloaded 11.1 but now can't access the store, can only view my library. I've reinstalled but still get a blank, white screen when I try to go to the itunes store. How can I get to the store for purchases?

In iTunes prefs>Store - is the Store check box unchecked?
Did you repair pemissions with Disk Utility?
MJ

Compressor White Screen

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