Compressor will not start/grey in FCP export menu
Hello all,
I recently had to do a reinstall of my FCS software. When I got everything back and updated I found that I could not open compressor; it just pops open in the doc and then goes away. I then opened FCP and tried to export using compressor but the menu option was grayed out. I found out that this might have something to do with Qmaster being updated.
I went to this site as a reference ( http://docs.info.apple.com/article.html?artnum=303967 ). Typed in my ID and then typed in my crossgrade (upgrade) serial. I got a red message telling me this number was invalid. Ok, so I then typed in my original FCP HD serial and to my surprise got the same invalid response.
Has anyone else had this experience? Can you help me get this sorted out because compressor is part of my work flow and I am waist deep in a project.
Thank you in advance. Any help would be appreciated.
Cheers,
Christopher
This should do the trick:
http://www.digitalrebellion.com/blog/posts/howto_reinstall_compressor_andqmaster.html
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Here are the reports where it appears that in both cases the "Dyld Error Message", whatever that is, reports that "Library not loaded etc. etc."
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Process: Motion [578]
Path: /Applications/Motion.app/Contents/MacOS/Motion
Identifier: com.apple.motion
Version: ??? (???)
Build Info: Motion-6870000~22
Code Type: X86 (Native)
Parent Process: launchd [98]
Date/Time: 2010-05-21 15:45:02.265 +0100
OS Version: Mac OS X 10.6.3 (10D578)
Report Version: 6
Interval Since Last Report: 148993 sec
Crashes Since Last Report: 14
Per-App Crashes Since Last Report: 2
Anonymous UUID: F0E0573A-9AA1-463D-95B1-A136E901F272
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Applications/Motion.app/Contents/MacOS/Motion
Reason: image not found
Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD3200AAJS-40VWA0, 298.09 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: External HD, 0x059b (Iomega Corporation), 0x0370, 0xfa400000
USB Device: Hub, 0x04b4 (Cypress Semiconductor), 0x6560, 0xfa200000
USB Device: External HD, 0x059b (Iomega Corporation), 0x0370, 0xfa240000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd100000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd130000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfd120000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: BCM2045B2, 0x0a5c (Broadcom Corp.), 0x4500, 0x1a100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
FireWire Device: unknown_device, Unknown
Process: Compressor [629]
Path: /Applications/Compressor.app/Contents/MacOS/Compressor
Identifier: com.apple.compressor.Compressor
Version: ??? (???)
Build Info: Compressor-3015328~22
Code Type: X86 (Native)
Parent Process: launchd [98]
Date/Time: 2010-05-21 15:52:33.008 +0100
OS Version: Mac OS X 10.6.3 (10D578)
Report Version: 6
Interval Since Last Report: 149440 sec
Crashes Since Last Report: 18
Per-App Crashes Since Last Report: 6
Anonymous UUID: F0E0573A-9AA1-463D-95B1-A136E901F272
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
Referenced from: /Library/Frameworks/Compressor.framework/Versions/A/Frameworks/StompTypes.frame work/Versions/A/StompTypes
Reason: image not found
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Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.91.27)
Bluetooth: Version 2.3.1f4, 2 service, 2 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD3200AAJS-40VWA0, 298.09 GB
Parallel ATA Device: MATSHITADVD-R UJ-875
USB Device: External HD, 0x059b (Iomega Corporation), 0x0370, 0xfa400000
USB Device: Hub, 0x04b4 (Cypress Semiconductor), 0x6560, 0xfa200000
USB Device: External HD, 0x059b (Iomega Corporation), 0x0370, 0xfa240000
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd400000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd100000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd130000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfd120000
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FireWire Device: unknown_device, UnknownAs I was installing Motion from a backup disk image, I thought maybe the .dmg was corrupt, so after deleting again I put the original DVD in and reinstalled.
However, it still won't open and the crash report seems a little different:-
Process: Motion [783]
Path: /Applications/Motion.app/Contents/MacOS/Motion
Identifier: com.apple.motion
Version: 4.0.0 (687)
Build Info: Motion-6870000~22
Code Type: X86 (Native)
Parent Process: launchd [131]
Date/Time: 2010-05-21 17:44:14.127 +0100
OS Version: Mac OS X 10.6.3 (10D578)
Report Version: 6
Interval Since Last Report: 153737 sec
Crashes Since Last Report: 27
Per-App Interval Since Last Report: 218 sec
Per-App Crashes Since Last Report: 4
Anonymous UUID: F0E0573A-9AA1-463D-95B1-A136E901F272
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Symbol not found: __ZN14LiSimpleCamera15setDOFDepthModeEi
Referenced from: /Library/Application Support/ProApps/SharedA/Frameworks/Motion/Ozone.framework/Versions/A/Ozone
Expected in: /Library/Application Support/ProApps/SharedA/Frameworks/Lithium.framework/Versions/A/Lithium
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Graphics: ATI Radeon HD 2600 Pro, ATI Radeon HD 2600 Pro, PCIe, 256 MB
Memory Module: global_name
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USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd100000
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Hello,
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Thanks,
Novak
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