COMPRESSOR WON'T WORK

I bought the imac i7 + FCS3 editing suite, compressor WON'T WORK! I spent all this money about $5000 on "quality" gear and I have to struggle to get it to work?
<Edited by Host>

Hi,
You don't mention any previous experience with either FCS in general or Compressor in particular, Perhaps if you were to peruse the manual you
might get it to work.
J>H<L

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    33  com.apple.motion                        0x0000325a 0x1000 + 8794
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    3   com.apple.procore.framework             0x0180a64e PCConditionVariable::wait(PCMutex*) + 24
    4   Ozone                                   0x007fffcb OZExecutionUnit::executeLoop() + 65
    5   Ozone                                   0x008000c1 OZExecutionUnit::executeLoopWrapper(void*) + 89
    6   com.apple.procore.framework             0x0180b92a PCThread::startup(void*) + 18
    7   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    8   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 6:
    0   libSystem.B.dylib                       0x904e10e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x9050ec9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x9055745f pthread_cond_wait + 48
    3   com.apple.procore.framework             0x0180a64e PCConditionVariable::wait(PCMutex*) + 24
    4   Ozone                                   0x007fffcb OZExecutionUnit::executeLoop() + 65
    5   Ozone                                   0x008000c1 OZExecutionUnit::executeLoopWrapper(void*) + 89
    6   com.apple.procore.framework             0x0180b92a PCThread::startup(void*) + 18
    7   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    8   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 7:
    0   libSystem.B.dylib                       0x904e10e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x9050ec9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x9055745f pthread_cond_wait + 48
    3   com.apple.procore.framework             0x0180a64e PCConditionVariable::wait(PCMutex*) + 24
    4   Ozone                                   0x007fffcb OZExecutionUnit::executeLoop() + 65
    5   Ozone                                   0x008000c1 OZExecutionUnit::executeLoopWrapper(void*) + 89
    6   com.apple.procore.framework             0x0180b92a PCThread::startup(void*) + 18
    7   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    8   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 8:
    0   libSystem.B.dylib                       0x904e10e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x9050ec9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x9055745f pthread_cond_wait + 48
    3   com.apple.procore.framework             0x0180a64e PCConditionVariable::wait(PCMutex*) + 24
    4   Ozone                                   0x007fffcb OZExecutionUnit::executeLoop() + 65
    5   Ozone                                   0x008000c1 OZExecutionUnit::executeLoopWrapper(void*) + 89
    6   com.apple.procore.framework             0x0180b92a PCThread::startup(void*) + 18
    7   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    8   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 9:
    0   libSystem.B.dylib                       0x904e10e2 semaphore_wait_signal_trap + 10
    1   libSystem.B.dylib                       0x9050ec9c _pthread_cond_wait + 1089
    2   libSystem.B.dylib                       0x9055745f pthread_cond_wait + 48
    3   com.apple.procore.framework             0x0180a64e PCConditionVariable::wait(PCMutex*) + 24
    4   Ozone                                   0x007fffcb OZExecutionUnit::executeLoop() + 65
    5   Ozone                                   0x008000c1 OZExecutionUnit::executeLoopWrapper(void*) + 89
    6   com.apple.procore.framework             0x0180b92a PCThread::startup(void*) + 18
    7   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    8   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 10:  QTKit: QTSurfaceRendererScheduledDisplayThread
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b10406 QTSurfaceRendererScheduledDisplayThread + 164
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 11:  QTKit: QTVisualContextImageProviderWorkLoop
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b0c645 QTVisualContextImageProviderWorkLoop + 128
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 12:  QTKit: QTSurfaceRendererScheduledDisplayThread
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b10406 QTSurfaceRendererScheduledDisplayThread + 164
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 13:  QTKit: QTVisualContextImageProviderWorkLoop
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b0c645 QTVisualContextImageProviderWorkLoop + 128
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 14:
    0   libSystem.B.dylib                       0x904e10fa semaphore_timedwait_signal_trap + 10
    1   libSystem.B.dylib                       0x9050ec85 _pthread_cond_wait + 1066
    2   libSystem.B.dylib                       0x9053daa8 pthread_cond_timedwait_relative_np + 47
    3   ...ple.CoreServices.CarbonCore          0x92683e3d TSWaitOnConditionTimedRelative + 242
    4   ...ple.CoreServices.CarbonCore          0x92683b7b TSWaitOnSemaphoreCommon + 511
    5   ...ple.CoreServices.CarbonCore          0x926de6ee AIOFileThread(void*) + 1127
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 15:  QTKit: QTSurfaceRendererScheduledDisplayThread
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b10406 QTSurfaceRendererScheduledDisplayThread + 164
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 16:  QTKit: QTVisualContextImageProviderWorkLoop
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b0c645 QTVisualContextImageProviderWorkLoop + 128
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 17:
    0   libSystem.B.dylib                       0x905069b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x90506f48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x90506b66 start_wqthread + 30
    Thread 18:
    0   libSystem.B.dylib                       0x905069b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x90506f48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x90506b66 start_wqthread + 30
    Thread 19:
    0   libSystem.B.dylib                       0x905069b2 __workq_kernreturn + 10
    1   libSystem.B.dylib                       0x90506f48 _pthread_wqthread + 941
    2   libSystem.B.dylib                       0x90506b66 start_wqthread + 30
    Thread 20:  QTKit: QTVisualContextImageProviderWorkLoop
    0   libSystem.B.dylib                       0x904e109a mach_msg_trap + 10
    1   libSystem.B.dylib                       0x904e1807 mach_msg + 68
    2   com.apple.CoreFoundation                0x9306237f __CFRunLoopRun + 2079
    3   com.apple.CoreFoundation                0x93061464 CFRunLoopRunSpecific + 452
    4   com.apple.CoreFoundation                0x930673a4 CFRunLoopRun + 84
    5   com.apple.QTKit                         0x96b0c645 QTVisualContextImageProviderWorkLoop + 128
    6   libSystem.B.dylib                       0x9050e7fd _pthread_start + 345
    7   libSystem.B.dylib                       0x9050e682 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0xff7d6428  ecx: 0x904e7422  edx: 0xa001b50c
      edi: 0xc0aa3000  esi: 0x04461000  ebp: 0xbfffe6c8  esp: 0xbfffe650
       ss: 0x0000001f  efl: 0x00010282  eip: 0x8f18a71a   cs: 0x00000017
       ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
      cr2: 0x0001e234
    Binary Images:
        0x1000 -     0xbff3  com.apple.motion 3.0.2 (3.0.2) <A17789D1-C66D-4EDA-B64B-146F85FE0FBB> /Applications/Motion.app/Contents/MacOS/Motion
       0x14000 -   0x23afe7  com.apple.prokit 6.0.2 (1177) <E556C175-2912-F4CD-1A99-8BF1C7846D5B> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/ProKit
      0x33e000 -   0x34dff7  com.apple.AERegistration 1.2 (72) /Applications/Motion.app/Contents/Frameworks/AERegistration.framework/Versions/ A/AERegistration
      0x35f000 -   0x36bff7  com.apple.PluginManager 1.7.5 (50) <01B92CC3-B00B-D3AD-4F7F-6F7ACC6DA59E> /Library/Frameworks/PluginManager.framework/Versions/B/PluginManager
      0x375000 -   0x3affef  com.apple.promath.framework 3.0.2 (3.0.2) <92BC79AA-6524-43AA-AB63-994E4D88F004> /Applications/Motion.app/Contents/Frameworks/ProMath.framework/Versions/A/ProMa th
      0x3c3000 -   0x3caff3  com.apple.AEProfiling 1.2 (18) /Applications/Motion.app/Contents/Frameworks/AEProfiling.framework/Versions/A/A EProfiling
      0x3d2000 -   0x44ffc3  com.apple.ProMedia 3.0.2 (3.0.2) <A42701D1-7584-4D71-9137-F4E9D5169823> /Applications/Motion.app/Contents/Frameworks/ProMedia.framework/Versions/A/ProM edia
      0x4d1000 -   0x4e8fef  com.apple.ThirdPartyPlugins 3.0.2 (3.0.2) <9F285487-7336-439B-8EF2-169F820B1745> /Applications/Motion.app/Contents/Frameworks/ThirdPartyPlugins.framework/Versio ns/A/ThirdPartyPlugins
      0x503000 -   0xea5fcf  Ozone ??? (???) <D8F72D59-A05E-49D3-9ACF-C19F7CD7F21B> /Applications/Motion.app/Contents/Frameworks/Ozone.framework/Versions/A/Ozone
    0x1490000 -  0x14ecfeb  com.apple.ProGraphics 3.0.2 (3.0.2) <61F87C63-1750-4359-8352-2E1859903EAE> /Applications/Motion.app/Contents/Frameworks/ProGraphics.framework/Versions/A/P roGraphics
    0x15da000 -  0x1743fe7  com.apple.Lithium 3.0.2 (3.0.2) <5AB1A031-2828-44A5-AE3F-50F0493AF478> /Applications/Motion.app/Contents/Frameworks/Lithium.framework/Versions/A/Lithi um
    0x17e4000 -  0x188ffce  com.apple.procore.framework 3.0.2 (3.0.2) <BF4B5887-C7BD-4EA4-AE1A-01DEF2C743CA> /Applications/Motion.app/Contents/Frameworks/ProCore.framework/Versions/A/ProCo re
    0x18db000 -  0x18e5fee  com.apple.finalcutstudio.prometadatasupport 0.5 (1.0) /Library/Frameworks/ProMetadataSupport.framework/Versions/A/ProMetadataSupport
    0x18ef000 -  0x1954fde  com.apple.LiveType.framework 2.1.3 (2.1.3) /System/Library/PrivateFrameworks/LiveType.framework/Versions/A/LiveType
    0x1974000 -  0x1975fff  com.apple.Helium 2.1.2 (2.1.2) /System/Library/PrivateFrameworks/Helium.framework/Versions/A/Helium
    0x1979000 -  0x1979ff7  com.apple.iokit.dvcomponentglue 1.9.9 (1.9.9) <2BA05DB9-D847-CBC7-42D6-A9D96D7E1ED2> /System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
    0x197d000 -  0x19c9ffb  com.apple.audio.midi.CoreMIDI 1.7.1 (42) <FB4D4B64-6ABB-679E-3AA8-21DE9062B4C1> /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI
    0x19ee000 -  0x19fefff  com.apple.fxplugframework 1.2.3 (1.2.3) /Library/Frameworks/FxPlug.framework/Versions/A/FxPlug
    0x1a12000 -  0x1a46fcf  com.apple.Helium.HeliumRender 1.0.2 (1.0.2) /System/Library/PrivateFrameworks/Helium.framework/Frameworks/HeliumRender.fram ework/Versions/A/HeliumRender
    0x1a64000 -  0x1a64ff7  libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x1a85000 -  0x1a97ff7  libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <EA696A00-4054-6F65-0F86-7901EAB5969F> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    0x3e8e000 -  0x4006fe7  GLEngine ??? (???) <0E1DF3E4-0EEE-9FD8-8F52-FFFCF0DF23A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x4038000 -  0x443dfe7  libclh.dylib 3.1.1 C  (3.1.1) <04502F95-931E-0AAF-7296-4624C7F8DE8B> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
    0x44b5000 -  0x44d9fe7  GLRendererFloat ??? (???) <0C6A1BCF-97F0-F7D6-C840-2991681BB67C> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
    0x45d2000 -  0x45ddfff  com.apple.motion.Text 3.0.2 (3.0.2) <416454D0-E1C8-4517-A28D-656E6F14D26D> /Applications/Motion.app/Contents/PlugIns/Text.ozp/Contents/MacOS/Text
    0x45e7000 -  0x45ecffb  com.apple.fxmetaplug.ImageUnit 1.2.2 (1.2.2) /Library/Application Support/ProApps/Internal Plug-Ins/FxMetaPlug/ImageUnit.fxmetaplug/Contents/MacOS/ImageUnit
    0x45f6000 -  0x45feff7  com.apple.proapps.mrcheckpro 1.4 (201) /Applications/Motion.app/Contents/Resources/MRCheckPro.bundle/Contents/MacOS/MR CheckPro
    0x464f000 -  0x4652fef  com.apple.LiveType.component 2.1.3 (2.1.3) /Library/QuickTime/LiveType.component/Contents/MacOS/LiveType
    0x4657000 -  0x46acfdf +com.DivXInc.DivXDecoder 6.8.3.5 (6.8.3.5) /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
    0x46da000 -  0x46ddff3 +com.divx.divxtoolkit 1.0 (1.0) /Library/Frameworks/DivX Toolkit.framework/Versions/A/DivX Toolkit
    0x46e2000 -  0x4728fc3  com.apple.motion.component 1.0 (1.0) <77973A13-4E79-426F-853F-2318E52A2207> /Library/QuickTime/Motion.component/Contents/MacOS/Motion
    0x472e000 -  0x473102f  Motion ??? (???) <B5E862EE-E0FF-4F86-A789-98E3E601A18C> /Library/Frameworks/Motion.framework/Versions/A/Motion
    0x6e90000 -  0x7012ff3  com.apple.motion.Behaviors 3.0.2 (3.0.2) <F4A40A84-0904-4718-AB98-9795BA16A23A> /Applications/Motion.app/Contents/PlugIns/Behaviors.ozp/Contents/MacOS/Behavior s
    0x70c8000 -  0x7114ff3  com.apple.Bloodhound 3.0.2 (3.0.2) <2AFB0ADB-33BE-4A24-AA3F-4C6F6B057CB8> /Applications/Motion.app/Contents/Frameworks/Bloodhound.framework/Versions/A/Bl oodhound
    0x714f000 -  0x72d3ff3  com.apple.motion.Particles 3.0.2 (3.0.2) <50A60444-2B17-4D84-A881-AA441CBF558A> /Applications/Motion.app/Contents/PlugIns/Particles.ozp/Contents/MacOS/Particle s
    0x733c000 -  0x74f1ff7  com.apple.motion.TextFramework 3.0.2 (3.0.2) <5724E41C-ED67-4788-AB20-41AFC54E7E7B> /Applications/Motion.app/Contents/Frameworks/TextFramework.framework/Versions/A /TextFramework
    0x7594000 -  0x75c9ff7  com.apple.prokit.SnowLeopardPanels 6.0.2 (1177) <3DAEE214-DE3E-2A97-29DC-12FA9CE8CB7E> /System/Library/PrivateFrameworks/ProKit.framework/Versions/A/Resources/SnowLeo pardPanels.bundle/Contents/MacOS/SnowLeopardPanels
    0x10000000 - 0x1005efef  com.apple.proapps.AudioMixEngine 2.0 (68) /Applications/Motion.app/Contents/Frameworks/AudioMixEngine.framework/Versions/ A/AudioMixEngine
    0x4a82b000 - 0x4a830fff  com.apple.AppleMPEG2Codec 1.0.2 (220.1) <CE69C1D8-796C-753F-AD3C-F1CC2B8C0AAD> /Library/QuickTime/AppleMPEG2Codec.component/Contents/MacOS/AppleMPEG2Codec
    0x6b58f000 - 0x6b5a1fd9  com.apple.FCP Uncompressed 422.component 1.5 (1.5) /Library/QuickTime/FCP Uncompressed 422.component/Contents/MacOS/FCP Uncompressed 422
    0x6b5a7000 - 0x6b5b4ff7 +net.telestream.license 1.0.8.2-GC (1.0.8.2-GC) <A61005C5-E6A4-84A6-2A85-38E53CFBD6AF> /Library/Frameworks/TSLicense.framework/Versions/A/TSLicense
    0x6b5bd000 - 0x6b5d8fef  com.apple.AppleIntermediateCodec 1.3.2 (153) <D42634C1-8BDA-31ED-5216-13CB19BA7D1B> /Library/QuickTime/AppleIntermediateCodec.component/Contents/MacOS/AppleInterme diateCodec
    0x6ceaf000 - 0x6ceebfe3  com.apple.QuickTimeFireWireDV.component 7.6.6 (1756.15) <9C48FD18-B6B8-10FA-3B09-47915626A73C> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTim eFireWireDV
    0x6cef7000 - 0x6cf10fe7  com.apple.applepixletvideo 1.2.19 (1.2d19) <4A68731C-8071-6CF5-012C-40F00CD1333A> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixlet Video
    0x6cf15000 - 0x6cf1aff7  com.apple.DesktopVideoOut 1.2.4 (1.2.4) /Library/QuickTime/DesktopVideoOut.component/Contents/MacOS/DesktopVideoOut
    0x6cf1f000 - 0x6cf23ff7  com.apple.iokit.IOQTComponents 1.6 (1.6) <AFD13926-EEE1-FF10-7345-B01F5DE6BC47> /System/Library/Components/IOQTComponents.component/Contents/MacOS/IOQTComponen ts
    0x6e68d000 - 0x6e6d1fe7  com.apple.DVCPROHDCodec 1.4 (231) /Library/QuickTime/DVCPROHDCodec.component/Contents/MacOS/DVCPROHDCodec
    0x6e706000 - 0x6e70aff3  com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <474B24B9-8CAE-D35D-7A5A-D07CFF58F349> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
    0x6f997000 - 0x6f9b7ff3  com.apple.IMXCodec 1.3.1 (147) /Library/QuickTime/IMXCodec.component/Contents/MacOS/IMXCodec
    0x6f9cf000 - 0x6f9d5ffb  com.apple.audio.AppleHDAHALPlugIn 1.9.9 (1.9.9f12) <41652FA7-74E5-B934-3E04-B3F89D80ABF3> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
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    0x940d0000 - 0x940d7ff7  com.apple.agl 3.0.12 (AGL-3.0.12) <37255DC6-9FD1-45CC-AC80-A84FD2B5450A> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
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  • HP LaserJet Pro C1415fn color MFP - fax won't work

    I have a LaserJet Pro CM1415fn color MFP on a Windows 7 64-bit laptop. I've been using the printer for two years now.
    At the moment the fax function only works if I use it manually (i.e. if I place a sheet of paper on the scanner, select the "Fax" button on the printer touch pad and dial the number). However, if I want to send a fax via the PC interface, it won't work.
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    I've always been sending faxes this way and I just don't know what happened... Can anyone please help?
    Thanks in advance!
    Claudia

    Hi @Clabee ,
    I see that you can't fax from the PC anymore. I can help you with this.
    If this just recently happened, I would do a System Restore back to when everything was working properly.
    System Restore for Windows 7.
    If you would prefer not to do the System Restore, uninstall and reinstall the printer software. It might become corrupted.
    Here are the steps to run the uninstall from the computer or the CD.
    To uninstall from program files:
    Touch the Windows key and the E key to access the computer window.
    Select the C drive.
    Select program files or program files x86.
    Open the HP and printer name folder.
    Select uninstall.
    Uninstall the software from the CD:
    Touch the Windows key and the E key to access the computer window. Right click on the CD for the printer, left click open in a new window, double click on uninstall.
    Disable all the start up programs and temporarily turn off the Antivirus Software. How to use MSCONFIG .
    Click on the start up tab and click disable all.
    Download, save and install the latest drivers.
    HP LaserJet Pro CM1415fnw Color Multifunction Printer Drivers.
    Test the printer and try sending a fax again from the PC.
    Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
    If you need further assistance, just let me know.
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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