Compromised email

I had a problem with my email and had a live chat with someone via Bt help.Since when my contacts have been receiving spam emails sent from my email account. Bt changed my password, but this activity is still going on. Can anyone tell me howI can stop this happening.
Your advice will be much appreciated,
Colin( aka groundhog)

This thread should help. Someone has simply spoofed your e-mail address, its very common, and there is nothing you can do about it.
https://community.bt.com/t5/Other-BB-Queries/Someone-else-has-my-email-address/m-p/1132282#M76161
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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My adobe account was hacked and compromised, emails were sent out on one of my accounts. I changed my adobe password, when I scan my computer, some adobe files are password protected and can not be scanned, is this normal?

my adobe account was hacked and compromised, emails were sent out on one of my accounts. I changed my adobe password, when I scan my computer, some adobe files are password protected and can not be scanned, is this normal?

I have contacted them, but apart from letting them look at it and deal with it, is there anything I can personally do myself? Or is it just a matter of waiting for me now?

Help! My home mac is sending spam emails!

Hello,
I am a long time mac user, and have never encountered this problem before. In fact I've only heard about this on windows:
My home mac is sending out spam via my primary email address.
I discovered on Friday morning that sometime on Thursday afternoon a bunch of spam emails were sent out to people present in my addressbook while I was on my home Mac (there are other unfamiliar address too, but many from my addressbook). I checked my home directory for viruses using Norton Antivirus and found a virus: Trojan.ByteVerify and some related files. I deleted them, and rechecked the directory, and found nothing more, so I thought that was the end of it.
However I checked this afternoon and found two more batches of spam emails had been sent, yesterday early afternoon and again today late afternoon. Norton continues to find nothing in my home directory, nor does Little Snitch report any unsolicited activity.
I assume my Mac is to blame, as the emails have only gone out when I am active on the computer and connected to the internet.
I have the firewall on, and Norton checks all downloads, but beyond that I'm not sure what else I can do. I am right now working from an 'emergency' drive which I hope has not been affected.
I am prepared to erase my primary startup drive and rebuild it, IF that will solve the problem, but I am looking for some guidance. None of my tools seems to be reporting anything wrong, and yet something definitely is! I thought Mac OS X was immune to this sort of thing, but it appears not.
Any help would be appreciated as to what I can look for or do (aside from giving up and rebuilding the startup drive).
Thank you,
Rob

Hi folks,
An update 10 days after the problem first appeared...
It seems clear that:
- someone is able to mimic my old email address and send spam to people, making it look like it is coming from my address. At least some of these spam emails are showing up in my "Sent" messages folder in the compromised email account.
- Somehow, the spammer has obtained my address book, which is being used (in part) as a source of addresses for spam recipients. I know this because among some unknown spam destinations are scattered addresses I have in my address book from both work and personal life. I have no idea how this could have happened. I have not emailed my address book anywhere. I have in the last month or so used dropbox to start synchronizing address book between home and work macs (so the master resides on dropbox), Those are the only places my address book resides. I see no sign that my dropbox account is compromised, but I might abandon cloud computing for now after this!
- Spam (pretending to be me as a source) is only being sent out when I am actually using my home macintosh computer. I am certain of this now, after 10 days of viewing the pattern. The first spam was Thursday June 24, when I was on the Mac, and there have since been about 6 or so spam 'waves'. None on the 25th, but on the 26th, 27th, 29th, and 30th. I did not turn on my home Mac on the 25th, 28th, nor between July 1-5, and there has been no spam on those days. Is it possible for someone to monitor my IP address and send spam out when the monitor sees me communicating with the outside world?
What I've done:
- I created a new mac OS system from scratch on my home computer, containing no files with modified date June 24 or later. That new system is using Norton Antivirus for Mac, firewall on in stealth mode (allowing only email, web, and normal system operation), Little Snitch (I've enabled very few operations to be allowed automatically), and using a Mac OS X account that does not have administrative access.
- I have tried to change the settings of the AOL free account (at least change the password), but am unable to do so. When I log into my account on the web, click settings and change password, it asks me my security question, then I get a French page (not my choice) showing some of my account settings, with nothing to click that would allow me to change settings. There also seems to be no way to delete or cancel an aol free email address account; the best advice I've seen is that it will be deactivated after 90 days of inactivity, which in this case won't happen if spam is being sent from that address and appearing in the Sent folder. I will continue to investigate ways to do this; I might end up having to write a snail mail letter to AOL Canada asking them to delete the compromised account.
- I have pretty well abandoned the compromised email account, migrating most of my email subscriptions to a new email address and informing who I can that the old email is a spam source. Is there any way to report the email address as spam centrally?
- Finally, I am going to contact my ISP today and see what they can do; maybe I can get a different IP address at home...
If anyone has further suggestions I would appreciate it. What a nightmare!
Thank you,
Rob

How to get rid of junk mail in POP account

Dear all,
I have a POP account which on my iMac/Macbook Pro perfectly weeds out almost all junk/spam. On my iPhone 4 however there is no junk mailbox so all junk goes in my Inbox with a ratio of 60 junk : 1 real mail message. Anyone?
Really looking forward to some briljant tips!
Cheers,
Michiel

With an email account/address that is so severly compromised, you may want to consider a new email account and address preferably an IMAP account for a number of reasons.
A 60 junk to one real email message ratio means you have inadvertently contributed to the problem and the email account provider has no spam filter at the server. Rendering any HTML included with spam/junk confirms that your email address is "known good" with the spammer that sent the message causing more spam/junk to be received. Clicking on any links included with a spam/junk message does the same. Providing your email address publicly for any reason also does the same. Spammers sell/trade their "known good" email address lists to other low-life spammers causing an endless cycle. Once the cat is that far out of the bag with an email address, there is no turning back. The iPhone's Mail app does not have a junk mail filter and may never have one, which wouldn't match the junk mail filter with the Mail app on your Mac anyway.
Get a new email address from an email account provider that supports IMAP access. Use the new email address to exchange email with family and friends ONLY. Use your existing severely compromised email address for online purchases and to be provided publicly. Never provide your new email address publicly for any reason. An IMAP account is specifically designed to be accessed with more than one email client with all server stored mailboxes kept synchronized with the server with each email client used to access the account. A POP account is from the early dark ages of email account access with an email client when most people had access to a single computer only and well before there were handheld cell phones and especially smart phones. A POP account is designed to be accessed with a single email client only.

Recovery of lost Notes in IPad from iCloud.

I was trying to sort out a compromised email account on my IPad when I ignorantly deleted the notes. I need to retrieve them but I do not know how. Is it possible to have it restored from ICloud? I need help. Please.

If you backup with iTunes and you restored from the backup and the notes were gone, then there is no where to retrieve them from unless you have another backup that contains those notes.
Launch iTunes on the computer and go to iTunes>Preferences>Devices. You will see a window with all of your backups listed in it.
If you see a recent backup that you are certain contains the notes that you need, recover deleted notes from iPhone backup.
If your note is gone from iCloud.com there is only a few ways to possibly recover it.
The first things I would check is a iCloud Backup, a iTunes Backup, or a 3rd party email that may have contained the note. To restore from a iCloud or iTunes backup follow this link. This article explains how to restore a device from either back up.
Note if you have backed up since the note went missing, you will not have the note on the backup. Make sure you do not back up if trying to restore from a back up as this will back up the content without the note.
To get to the "Set up assistant" on an iOS device, you must go to Settings>General>Reset>Erase All Content and Settings. Once the phone restarts, you will be at the "Set up Assistant"
Gmail emails are very commmon sources for notes and you may have been adding them to the gmail notes without even knowing it.

Pass word rejection!!!

icloud is rejecting my password , is there anything I can do HELP!!!

Interesting that I have found the same thing. The help lines seem unable to assist and you get passed from one department to another.
After my email account was hacked I could not get into my account as they had changed my security information, so reset my password etc would not work. It took several long phone calls to get it restored, but I could not change my security information as it had been changed too many times and I had to wait till next month. Even the help teams could not reset it for me.
I decided the safest was to cancel the email account which had been compromised but BT seem unable to do this for me. They have opened a new one, but on 2 occasions I have been told the one one is now closed, only to continue receiving emails on it.
The major concern and urgency is that over 10+ years with BT, most of my other accounts, Amazon, Paypal etc, are all build around this compromised email name and although I can go to these accounts/sites and change the password, these accounts normally send a confirmation email - to the now compromised email address - so it's a pointless activity!
I would have expected an organisation like BTto take internet fraud seriously and have a system in place to assist it's customers at difficult times like this but we are left to fight with the disjointed technical assistance set up and get passed from one department to another without getting the necessary result. - Oh, and if someone in India who assures you they do understand your problem and how important it is to them to resolve it, and of course they will call you back, don't believe a word of it!!!

If using apple mail address as ID, can I use a different password?

If using apple mail address as ID as suggested in the Apple ID setup, can I use a different password or is it the same as for my email?
I have read, more times than I can count, that using the same psw for many things is not recommended... in general. Will using my email and psw, compromise email security?
If I use my .mac or .me (any preferrence by apple?) can I then change the password in my email so that icloud and email have diff psw's?
Am I over thinking this?
Will this same ID be used in my iTunes account?
What is the best / most secure / recommended way to go about this?
affected are:
apple email acct
apple support communities
iTunes
iCloud
There appear to be so many variables and assuming once apple id/icloud is set, it is likely difficult to alter if at all possible so I just want to be sure.
Thanks.
PS: is there a phone number for support on this?

I explained that in the original post.
My iTunes account was once compromised. Isn't iTunes login and psw the same as Apple ID and iCloud?
It is the idea of using the same login and psw for several things.

My email account and facebook accounts have been compromised, how can I know if I have malware of a keylogger?

About 2 weeks ago my Yahoo email account and AIM email account had been compromised and the passwords changed. From what I was told/researched at the time, changing my passwords to more secure passwords was the best option.
I changed my passwords for the two accounts that had been compromised, and I even when as far to change my passwords for everything that I used frequently, and accounts that were tied to the email accounts, facebook, twitter, etc.
This morning at 12:28am (EST) my facebook was accessed by somebody other than me and my password changed. When I noticed this my first thought was to check to see if my email that I log in with was compromised. It had also underwent a password change.
Obviously the next thing I did was to try and change my passwords.
I had my AIM email send a change password form to my Yahoo email (which hasn't been tampered with this time) I followed the form and input a new password. After that, it brought me to a page where I was to enter the new password and sign in. When I input the new password it yet again said, "incorrect password or username". After I tried the new password a few more times it finally brought me to a screen saying basically that my account was locked due to suspicious activity and I still haven't been able to try and log in again.
I also can't access my Facebook account at all. I obviously can't send a new password to my email because I can't access it. Whenever I tried to send my info to an alternate email it wants me to answer a security question, and for some reason the answer I enter, which should be the correct answer, is said to be false.
Facebook offers another option of recovering your account by getting 3 friends to be sent security codes, I tried this method but it would never let me complete it because I locked my account. I locked my account after figuring out it was being tampered with. Whenever I try to get the security codes sent to 3 friends it ultimately leads me to a screen saying my account is locked and I need to sign in to unlock it, which is some major bull considering if I could log in I wouldn't need to be going through the process to begin with!
One friend has told me somebody maybe using some file to track my moves, a keytracker?
Is there anyway I can confirm that?
How can I get rid of it, how can I protect myself?
I've been using the internet almost daily since I was 8 years old, I'm now 20, this is the first of these kinds of problems I've ever had.
Protip: I run Mac OSX 10.6.8 Snow Leopard.

Whatever is going on, it's extremely unlikely to be malware of any kind. See my Mac Malware Guide.
As to what is going on, it's hard to say, but if someone is targeting you specifically, it's not that hard for an experienced person to do. It may not even require actual hacking... see the story of Matt Honan's hacking:
http://www.wired.com/gadgetlab/2012/08/apple-amazon-mat-honan-hacking/
In short, his attacker managed to get access to Mr. Honan's Amazon account, which gave him access to the last 4 digits of Mr. Honan's credit card that was on file. That credit card was also on file with Apple, and those 4 digits were used to give him access to Mr. Honan's Apple ID. And from there all went to h***. No hacking required, just talking to folks on the phone and convincing them to do what the hacker wanted.
In addition, note that some kinds of accounts provide you with a way to give access to another person. For example, GMail provides a way to add someone else's account, giving them access to your e-mail. Hackers have been known to use such features to leave themselves hidden back doors, so they can keep getting in after you have changed the password. I don't know whether AIM or Yahoo have such features, but it's possible.
Finally, note that there are always possible issues with weaknesses in the servers. For example, right now, someone's selling an exploit kit for Yahoo mail. I don't know whether the vulnerability it relies on has been patched or not, but if it hasn't been, your attacker may be using that method to get access.
In any case, you need to address these issues with AIM, Yahoo and Facebook.

I am trying to change my primary email address for it has been compromised. the email address I am trying to change it to is my rescue email address? how do I change my primary email address?

I am trying to change my primary address for it has been compromised. The email address I am trying to change it to is my "rescue" email address. How do I change my primary email address to my rescue email address? can I delete my rescue email address so I can use it as my primary?

You will have to delete your rescue email address first, then go back and change your primary.
Source: http://support.apple.com/kb/ht5312
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Note: The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.

HT5312 I need to change my rescue email because its been compromised. Also I need to change my questions

I need to change my rescue email because its been compromised. Also I need to change my questions

http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH

I think my .mac account email got compromised... please help! :(

Can anyone advise me? On my mac mail program today, I saw an email in my inbox from an old contact, with just a link in the body, and rightly assumed it was spam or a virus. I clicked on the email to delete it but did not click on the link. Of course, shortly after I received an email from myself with a suspicious looking link in the body.
Has my account been compromised? I have changed my password and security questions. No one I know has received any odd emails from me and there's nothing in my sent box. What could this be? What can I do to be safe?
Please help!

Don't worry about it. It's a common spammer's trick to make an email appear to come from the person it's been sent to, to to get round any spam filters. It's another common trick to forge someone's email address as the 'From' address on a whole bunch of spam messages - if they do it to you you will get a lot of bounced messages where the address they've sent to isn't valid. This is infuriating but usually stops after a bit as they move onto another victim.
There's no likelihood you've been hacked; just delete and ignore.

My email was "compromised" today and batches of unknown data was emailed to hundreds of my contacts. I changed my password. How do I let all contacts know what happened?

My email account was "compromised" today...Apple Support term but I call it a virus. I changed my password but not before batches of messages were sent to my contact list. I don't know the content but imagine it was junk type stuff. Is there a way to inform my entire contact list of this error?

It's not a virus.
You can send a message to a group of your contacts, if you feel that's necessary, as follows.
Open a new message window and write the message. From the Mail menu bar, select
View > Bcc Address Field
if not already selected. Launch the Contacts (OS X 10.8) or Address Book (other versions) application. Drag the group(s) you want to send the message to into the Bcc field of the Mail window. Send.
Note that if you address too many destinations at once, your mail server may reject the mailing as spam.

Compromised BT Yahoo Email accounts.

There appears to be another spate of the above happening.
Compromised hotmail accounts are sending out emails that if read and links clicked are leading to BT Yahoo accounts being
similarly compromised.
Has anyone any evidence of this happening in the last week ?

Sometimes what appear to be repeat attacks are not new breaches of your account - it may simply be the contacts that were nicked in the first attack being used again as destinations for malware infested mail. Of course if BT have told you that your account has been compromised again and you have evidence, then fair enough.
You can check access of your BTYyahoo account at this link
https://login.yahoo.com/config/login?.intl=us&.src=ymbr&.partner=&.pd=&.done=https%3A%2F%2Fapi.login...
- enter the full BTYahoo email address and password and it will tell you which IP addresses and locations are shown as accessing your account and what sort of access (it doesn't record pop3 sessions). Bear in mind of course that those can be spoofed.

Yahoo email contact list compromised /spammed all my contacts

Ok, so I did click on a link that someone close and dear to me asked me to check out via an email.
It turned out it was from an old account of hers that she hasn't used in years, but I still recalled it for I used it at one time.
which is why I thought it genuine.
ok so now the Fun, not to mention the Boo
A few months later, last week, I go into my yahoo email account and notice all these mailer daemon emails.
Those notifications of not being able to deliever your mail.
I notice that they were mostly from email accounts from about 20 years ago, that I never deleted ,but knew that they no longer function as these people have changed their address or email provider compleleltly .
Not unlike the account of the original email from the dear friend that started this nightmare....
Then I got a hunch after seeing all these mailer daemons in my inbox to check my sent box.
YIKES a ROONIE O !!!!!!
All me contacts have been sent this really embarrassing buisness opportunity of a lifetime....
The same one a few months ago I clicked on with this computer....
I know I know ...stand me in the corner with the dunce cap on...
they got me.....
so I copy /pasted all me contacts into my imac stickies....pretty clever huh...we don't have a word processor but there is the stickies...
And it does remember what you put in it....winkety wink!!!!
And then deleted all my contacts in the yahoo account...sigh.
This account has so many a connection to my real life i just can't delete it...
soooooo...
What do you think happened....I see this buisness opportunity and apology from various forum members from various forums I attend online.
same thing with me , the forums i was set up to email my posts and recieve contributions.....the forums I attend recieved the bogus spammer....very embarressing...
It makes you look like a moron or some desperate fool trying to earn money from an inane job.....a job for the jobbless..a carrear in buffoonery 101 .
A) is my computer compromised
B) is some trojan living in the bowels of my OS
C) how to delete this thing
D)thinking of buying icloud and backing up everything on it and doing a total reformat.
E) not a bad idea huh, it's along the stickie idea and comes from the same desperation to do something with imac.
F) any suggestions
yours forever even though virus/trojan stuff is starting to happen on imacs
FunBoo
OXO

I did and i think i might know whats happening.
I think the email account is actually on yahoo server and not in my computer.
If thats the case it's a yahoo issue and not apple.
They don't seem to talk about it though and you have to like fish around and guess.
too much money involved i guess.
so like when i clicked on the link it was allowing something to happen on the yahoo server...
when ever you download an attatchment from yahoo mail...it always gets checked first before coming into my computer...
so i never downloaded anything just clicked away on yahoo...
which tells me every email you send on yahoo ...is assessable to yahoo people...
live and learn...
i'm totallt inept at this stuff...do not know what i'm talking about...it's all feeling around in the dark...
any comment on what i just wrote would be cool

Bt email account compromised

Hi
My primary email address was compromised while i was away last week saying i was stuck in Ukraine and needed money to get home, i got informed by a few friends texing or phoning me up. I swapped my password and phoned up asking to see if i could get rid of my primary email account and use my secondary address as my new primary. After being left on hold for 5 minutes the lady came back and said it would be sorted in the next 24 hours, but it still has not been done 4 days later.
Is it possible to swap primary accounts? A friend replied to the hackers and has got 2 Western Union accounts to send the money to, who do i report this to?
Any advice would be much appreciated.
Regards
Simon

Stoney wrote:
Hi
My primary email address was compromised while i was away last week saying i was stuck in Ukraine and needed money to get home, i got informed by a few friends texing or phoning me up. I swapped my password and phoned up asking to see if i could get rid of my primary email account and use my secondary address as my new primary. After being left on hold for 5 minutes the lady came back and said it would be sorted in the next 24 hours, but it still has not been done 4 days later.
Is it possible to swap primary accounts? A friend replied to the hackers and has got 2 Western Union accounts to send the money to, who do i report this to?
Any advice would be much appreciated.
Regards
Simon
Hi. Welcome to the forums.
For starters, in case you've not done so already, login to webmail and remove the forwarding email address. The hackers will have set this up, so that any emails to your address will go to them.
If you're not sure where to go, it's on Mail Options/Pop & Forwarding.
Wih regard your email address being compromised, you frankly need to consider how this has happened. Have you perhaps responded to a phish email, or given away some personal info - e.g. on Facebook or other social sites.
If your friend has got those 2 WU accounts, then I would inform WU and possibly the police.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

Compromised email

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