Compter says it can't communicate with Mini

This mini has been able to connect and download music. I removed several virus programs and now the computer says that it the software that itunes needs to communicate with the mini is intstalled wrong. I removed itunes, reinstalled...same problem. I simply want to connect between the mini and my PC to update files.

Yes I have Xp and you are correct that logging other users off is essential always when using this software. However, even being the only user logged on the message remains "unable to communicate with ipod itunes software incorrectly installed.
Hopefully someone from APPle actually reads these and can provide a definitive answer
Thanks for yours too.

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    Message was edited by: Ralph Johns (UK)

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