Compter will come on but when i press the keys nothig happen want is going on with that
Tosha
Hello @lisa69 ,
Welcome to the HP Forums!
I understand your notebook turns on but does not respond to any keys.
It would help to know which product and operating system you are using. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number? To see which version of Windows you are using click here: Which Windows operating system am I running?
Can you tell me if it responds to mouse movement or if it is only the keyboard that will not respond?
Thanks!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.
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