Computer authorised - but not!
I have a half-dozen tracks I purchased from the iTMS, which I have copied from my old iPod, onto my MacBook Pro. I logged into my iTMS account and authorised them to be played on the MBP (which, presumably means I can copy them to my new iPod). It seemed to go through the reauthorisation process and I received a message along the lines of "Authorisation Successful: You have now used up 2 of your 5 permitted authorisations."
I then attempted to play the tracks in iTunes, only to receive an error: - "You are not authorised to play this track on this computer". Eh, what?! I just authorised the computer and was told it was successful! So I tried again. And again. And again. I have now attempted to authorise this computer at least 2 dozen times.
Of course I receive the same error when attempting to copy them to my new iPod.
Is anyone else experiencing issues with (re)authorisation? I should add, in case it wasn't obvious from my spelling, that I'm based in the UK.
I have failed in my attempts to get any sense out of Apple Support, as I have yet to speak to anyone to whom English is anything other than a distant relation!
As you can imagine, this is more than a little frustrating. I am running 10.4.9 and whatever the most updated version of iTunes is (7.2?)
Cheers for any assistance - before I lose any more hair!
Sarah
This may not apply, but I've learned to check: are you sure that when you authorize that you're using the iTunes Store ID that you used when you purchased those tracks? Sometimes people forget that they used a different account for some tracks and so are confused when a track doesn't play.
I have failed in my attempts to get any sense out of Apple Support, as I have yet to speak to anyone to whom English is anything other than a distant relation!
Just FYI, Apple phone support cannot help with any iTunes Store issues. For iTunes Store problems, you need to use the web forms at the bottoms of most of the pages on the iTunes Store Customer Service site.
Regards.
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