Computer Authorization issue with iTunes 11.4

When I try to synch my IPhone 5S on Windows 8.1 / iTunes 11.4, I keep getting a message that "This computer is not authorized for the apps that are installed on our iPhone" and when I de-authorize…

Hey Ashfromsea,
Thanks for the question. I understand that you are experiencing issues with iTunes Store authorization. The following resources may provide a solution:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
iTunes: Missing folder or incorrect permissions may prevent authorization
http://support.apple.com/kb/ts1277
Thanks,
Matt M.

Similar Messages

  • Getting Computer authorization issue with 11.4!

    When I try to synch my IPhone 5S on Windows 8.1 / iTunes 11.4, I keep getting a message that "This computer is not authorized for the apps that are installed on our iPhone" and when I de-authorize and authorize it again, it still does not work...keep getting this message...

    Hey Ashfromsea,
    Thanks for the question. I understand that you are experiencing issues with iTunes Store authorization. The following resources may provide a solution:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/TS1389
    iTunes: Missing folder or incorrect permissions may prevent authorization
    http://support.apple.com/kb/ts1277
    Thanks,
    Matt M.

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    since ihave upgraded my iphone 4s to ios 7, my itunes is not authorizing my phone . i have done many things to fix it but none is woking,,,,i have deauthorize and than re authorize, i have deleted many of the apps, the ids in my phone and itunes are both the same, i deleted the info from itunes folder in c partision of my pc ... nothing is workinh at all . . . . .  am getting the same problem again n again when ever i want to synchronize my phone with itunes . . . . ??????????

    I had the same problem; found a recommendation to reinstall iTunes and it solved the problem.
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  • New Computer --- Major Issues with iTunes Acct

    I recently purchased a new pc.  Have had an iTunes account for many years with 3-4 different iPhones.  I copied my iTunes files from the old computer (like I had done in the past) to an external hard drive and pasted them in the c:// of the new computer.  When opening iTunes I have no music, videos, books, etc.  When I open the iTunes folder in the drive I can see all the files and the contents...  When I try to download my purchased items to the new computer I receive the message " There was a problem downloading "---".  You do not have enough access privileges for this operation.  Please check that the connection to the network is active and try again". I tried using "Home Share" which is fine when I am logged into the old computer, I can see and listen to the music, but as soon as I log off the old computer, it is not available on the new computer.  Can anyone give me any advise on where to start to correct this problem???  Very frustrated....

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    Windows XP:  C:\Documents and Settings\username\My Documents\My Music\iTunes\
    Windows Vista:  C:\Users\username\Music\iTunes\
    Windows 7:  C:\Users\username\My Music\iTunes\
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    Close iTunes.
    Delete the iTunes folder from the above location.
    Move the iTunes folder that was copied from the old computer to the new computer and place it in the folder as listed above.
    Launch iTunes.

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    Anyone know how to fix an authorization problem with iTunes? I've purchased several songs from them over the past couple of years, as well as the entire first season of Weeds. I just replaced my main hard drive since my old was going kaput, reloaded iTunes, imported all of my files (I had them backed up on my storage drive) and now it's telling me over 200 songs (and all of Weeds) cannot be loaded into my iPod because I'm "not authorized to play them on this computer." Anyone else run into this problem? Will contacting iTunes service help, or will they basically tell me to deal with it? I've tried clicking "Authorize Computer" under the Store tab, which seems to work until I actually try to resync my iPod, at which point I get the same "Not authorized on this computer error."
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  • TS1368 Having issues with iTunes on my computer.

    Having issues with iTunes on my computer. I have internet connection but it keeps sayng "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again." How do I fix this?

    Try here:
    Can't connect to the iTunes Store
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    I see a lot of people out there, specifically windows OS owners (xp all the way to 7), having issues with iTunes 10.5.  Here are the following issues I've encountered (some may only have one problem, others my have a combo pack of problems).
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  • I'm having a huge issue with itunes locating my missing files..and it's too many for me to locate 1 by 1..It says I'm missing over 3,00 songs and They are all in my music folder..What can I do to fix this issue?

    I'm having a huge issue with itunes locating my missing files..and it's too many for me to locate 1 by 1..It says I'm missing over 3,000 songs and They are all in my music folder..What can I do to fix this issue? I've looked at all the tutorials on youtube and none of it works. I recently got a new computer and I Back-Up all my music and itunes playlist and I import it on my new computer with the new itunes and I go to play a few songs, it says I'm missing them I locate a few but it's still like 3,000 missing and again they are all on the computer and in one folder..Please Help !

    I did that and nothing changed half my songs still have examination marks beside them
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  • How do I get rid of lip-sync issues with iTunes 10.2.2.12?

    Hi Everyone.
    Firstly, a very Happy Easter!
    I'm having lip-sync issues with iTunes playback on my PC. The video is largely smooth with the occaisional choppiness when the CPU is made to work hard. (Playback on my iPod Touch is fine).
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    System Information
    Time of this report: 4/24/2011, 10:13:44
    Machine name: DEREK
    Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.101209-1647)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Computer Corporation
    System Model: Dimension 8300              
    BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07
    Processor: Intel(R) Pentium(R) 4 CPU 3.00GHz
    Memory: 3326MB RAM
    Page File: 1273MB used, 3941MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
    DX Setup Parameters: Not found
    DxDiag Version: 5.03.2600.5512 32bit Unicode
    Display Devices
            Card name: NVIDIA GeForce 6200 
         Manufacturer: NVIDIA
            Chip type: GeForce 6200
             DAC type: Integrated RAMDAC
           Device Key: Enum\PCI\VEN_10DE&DEV_0221&SUBSYS_02F3196E&REV_A1
       Display Memory: 512.0 MB
         Current Mode: 1280 x 1024 (32 bit) (60Hz)
              Monitor: Plug and Play Monitor
      Monitor Max Res: 1600,1200
          Driver Name: nv4_disp.dll
       Driver Version: 6.14.0012.6099 (English)
          DDI Version: 9 (or higher)
    Driver Attributes: Final Retail
    Driver Date/Size: 10/22/2010 07:23:24, 6359552 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp: n/a
                  VDD: n/a
             Mini VDD: nv4_mini.sys
        Mini VDD Date: 10/22/2010 07:23:24, 9623680 bytes
    Device Identifier: {D7B71E3E-4161-11CF-0D6D-FF2200C2CB35}
            Vendor ID: 0x10DE
            Device ID: 0x0221
            SubSys ID: 0x02F3196E
          Revision ID: 0x00A1
          Revision ID: 0x00A1
          Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                       {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
             Registry: OK
         DDraw Status: Enabled
           D3D Status: Enabled
           AGP Status: Enabled
    DDraw Test Result: Not run
    D3D7 Test Result: Not run
    D3D8 Test Result: Not run
    D3D9 Test Result: Not run
    Sound Devices
                Description: Creative SB Live! Series
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: PCI\VEN_1102&DEV_0006&SUBSYS_10031102&REV_00
            Manufacturer ID: 1
                 Product ID: 100
                       Type: WDM
                Driver Name: P16X.sys
             Driver Version: 5.12.0001.0129 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 8/14/2003 16:58:12, 1296384 bytes
                Other Files:
            Driver Provider: Creative Technology Ltd.
             HW Accel Level: Full
                  Cap Flags: 0xF5F
        Min/Max Sample Rate: 8000, 96000
    Static/Strm HW Mix Bufs: 64, 63
    Static/Strm HW 3D Bufs: 64, 63
                  HW Memory: 0
           Voice Management: No
    EAX(tm) 2.0 Listen/Src: Yes, Yes
       I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
                   Registry: OK
          Sound Test Result: Not run
                Description: SoundMAX Digital Audio
    Default Sound Playback: No
    Default Voice Playback: No
                Hardware ID: PCI\VEN_8086&DEV_24D5&SUBSYS_01571028&REV_02
            Manufacturer ID: 65535
                 Product ID: 65535
                       Type: WDM
                Driver Name: smwdm.sys
             Driver Version: 5.12.0001.7000 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 3/22/2005 11:08:40, 260224 bytes
                Other Files:
            Driver Provider: Analog Devices
             HW Accel Level: Full
                  Cap Flags: 0xF5F
        Min/Max Sample Rate: 100, 192000
    Static/Strm HW Mix Bufs: 33, 32
    Static/Strm HW 3D Bufs: 33, 32
                  HW Memory: 0
           Voice Management: Yes
    EAX(tm) 2.0 Listen/Src: Yes, Yes
       I3DL2(tm) Listen/Src: Yes, Yes
    Sensaura(tm) ZoomFX(tm): Yes
                   Registry: OK
          Sound Test Result: Not run
    Sound Capture Devices
                Description: Creative SB Live! Series
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: P16X.sys
             Driver Version: 5.12.0001.0129 (English)
          Driver Attributes: Final Retail
              Date and Size: 8/14/2003 16:58:12, 1296384 bytes
                  Cap Flags: 0x41
               Format Flags: 0xFFF
                Description: Hauppauge WinTV 88x Audio Capture
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: hcw88aud.sys
             Driver Version: 2.125.28070.0000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/12/2010 09:47:58, 13440 bytes
                  Cap Flags: 0x41
               Format Flags: 0xCC0
                Description: SoundMAX Digital Audio
      Default Sound Capture: No
      Default Voice Capture: No
                Driver Name: smwdm.sys
             Driver Version: 5.12.0001.7000 (English)
          Driver Attributes: Final Retail
              Date and Size: 3/22/2005 11:08:40, 260224 bytes
                  Cap Flags: 0x41
               Format Flags: 0xCCC
    DirectMusic
            DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
         DLS Version: 1.00.0016.0002
        Acceleration: n/a
               Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
                      Creative SB Live! Series, Software (Kernel Mode), Output, DLS, Internal
                      SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal
                      Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                      Creative SB Live! Synthesizer [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                      Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Output, No DLS, External
                      Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
                      Creative SB Live! External MIDI [Emulated], Hardware (Not Kernel Mode), Input, No DLS, External
            Registry: OK
         Test Result: Not run

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    Good AFternoon Folks.
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