Computer / Blackberry can't read my device when connected

It will say the device is connected. When I go to the device screen is says it isn't connected.
My device has the most current OS.
PLease help!!!

There are some tips in the following Knowledge Base article which pertain to older models of BlackBerry phones but the concept should be the same so have a look:
www.blackberry.com/btsc/KB10144 .
I hope that helps you.  
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

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