Computer Blue Screens (BSOD) Upon Video Download Completion

Every time I try and download a TV Show from the music store, the download will start and finish with no problem but upon completion I see the progress bar at the top of the screen change from the download progress bar to the other (likely file-moving) progress bar and my computer immediately blue screens. Windows gives me the standard "serious error" message at startup, and the error report returns nothing.
I have tried downloading the latest version of iTunes which includes the latest version of Quicktime and the same thing happens. A friend of suggested disabling hyper-threading, so I did that and I still get the same problem.
Does anybody know what the problem might be? Any help I can get would be appreciated. Thanks!

Exactly the same problem - while running FF4 after a minute or two the screen goes black for 10 seconds or so and then I get BSOD mentioning the atikmpag.sys as the culprit. I have the ATI Radeon HD4850 with the 8.831.2.0 driver (installed by Windows Update). There is a newer driver - but I have had problems with Windows 7 32 bit and the ATI drivers constantly so only upgrade when it appears in Windows Update. No problems with the same machine running Windows XP or Ubuntu. I have uninstalled FF4 and gone back to 3.6 as I have no issues with that version of the browser.

Similar Messages

I did not install bonjour when I installed itunes now everytime I go to the itunes store I get the blue screen. How to download bonjour? Do I have to re install itunes? If I do, will my music be lost?

I did not install bonjour when I installed itunes now everytime I go to the itunes store I get the blue screen. How to download bonjour? Do I have to re install itunes? If I do, will my music be lost?

I'd try the following document first:
iTunes for Windows: System restarts, blue screen, or quits unexpectedly when accessing iTunes Store

Blue screen when running videos

Hi
I have a pavilion dv6 laptop product number XE056EA#ABV
I get blue screen and computer crashes when i run videos. Recently I received help from HP community and downloaded the latest graphics adpater dirver. The problem was solved when using google chrome. however when i tried internet explorer the problem still persists. I made sure I have the latest version of explorer. This happens when i use youtube or andy video streaming in any web page.
I appreciate your help

HI @maha_diwan ,
Thank you for your inquiry, I will try my best to help you!
I grasp that when playing videos your computer crashes unless you are using Google Chrome. You have updated the graphics drivers.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to aid with HP updates?
There is a bios update for your notebook. If you have not done that update, I suggest contacting HP support for assistance as it does have a potential to cause damage. Updating the BIOS
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Here is a link to Resolving Video and Graphics Issues that will guide you through some troubleshooting.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Blue Screen BSOD need Help!

Hi,
my Thinkpad SL510 is giving me a blue screen and a black box in the middle of the screen.
I had or still have the 'Mobogenie virus" on my computer and downloaded and run 'Spyhunter 4'
which found a lot of things, but upon restarting I now have this issue.
Also, the cursor is showing that something is active, i.e. it is 'circling'
I am currently using a different computer, so can't download new drivers.
I went into Rescue and Recovery and ran a lot of tests, but no errors found.
What would be the next best step?
Thanks ever so much, gis

wanted to write that if the pointer is inside that box, then it turns and is a cycle, but when outside of the box, the pointer looks like a pointer, i.e. an arrow.
But now the computer is clearing up, so it might have been to do with something still working, so for now at least all is well.
Thanks and bye

Pavilion dv6-3130tx Blue Screen (BSOD) on adding RAM to second slot

Hi there,
I own a HP Pavilion dv6-3130tx with total of 3gb of RAM, one 1GB chip and one 2 GB chip. Recently I have been getting a lot of system crashes/freezes and occasional Blue Screen of Death (BSOD) with a variety of error messages. On contacting HP care in India they said to check the RAM chips and the slot for any problem. I have identified that the second slot is one creating the problem as the system crashes if use any one of the chips on that slot while both the RAMs work fine on the other slot.
Additionaly the RAM port/slot cannot be replaced as such, and since it is out of warranty getting the motherboard replaced isn't an alternative either.
So does anyone have any idea what might be the best way out of this problem?

Did the 3GB of RAM come with the computer or did you upgrade it at some point?
What version of Windows are you using?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Blue screens BSOD bad pool header

Hello so for the past 2-4 weeks I have been getting all the possible blue screens I can get ...I am not rly a rookie in heardweare/softweare problems but cant say I am an expert..So my problem started when I tryed to instal assassins creed unity...All
worked fine game worked fine...till a point when pc shut down so I thought its the cpu overheating booted up...started the game again and here was where the hell started I was getting blue screen over blue screen so I thought its maybe the windows since it
was like 6-10months old...Installed several versions of windows from windows 7 home to enterprise all were giveing me blue's so I barrowe a new one from a friend a windows 7 ultimate installed it but the blue screen was still there not so offen...wierd
thing is sometimes the pc wont bsod but insted cut pc power from my mouse and keyboard...not from my headset which is on usb also ...and also cut the signal from monitor...so I started testing tested the vram the gpu...test the ram (not to long only like 2-3h)
tested the hdd and ssd both came with 2 erros on start from hdd regenerator 2011...hd sentinel says they are ok and have over 1000 days of used...even swap the PSU but still getting the blue screen this is the error I see with blue screen viwer ntoskrnl.exe+75bc0...and
also one unknowed and today got a bad-pool-header error any solutions...help?the problem is it can give me to bsod one after the other and they hours or even 1 days nothing all works fine

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers
were loaded, and what was responsible.
Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask
Wanikiya and Dyami--Team Zigzag

Tips for blue screen (BSOD) errors with Windows Vista and Intel Turbo Memory on T61/T61p

Important note: The symptoms and solutions described below address only a small subset of the possible causes for blue screen errors, aka BSOD. This information can help address blue screen errors specifically related to Turbo Memory, but may not solve errors related to other issues. Please read through the instructions completely, make sure they apply to your system, and after attempting the solutions please post back with your feedback for the community.
Some users may experience random blue screen errors with ThinkPad
systems running Windows Vista with Intel Turbo Memory hardware. These
blue screens may occur during normal usage on the system or they may
occur when booting into Windows Vista. Blue screens related to the
Intel Turbo Memory hardware may reference a stop code of 8086 with
memory address locations of {0, 0, 0, 0}.
There are two main steps that you can take to help resolve blue screen issues related to Intel Turbo Memory.
Step 1: Update Intel Turbo Memory Driver
If the driver version is before version 1.0.1.1004-7.0.3.1001, please
update to this version.
To determine what version of the Intel Turbo Memory driver is installed:
1.    Click Start, then click Control Panel.
2.    Click System and Maintenance.
3.    Click System.
4.    Click Device Manager.
5.    Expand the Storage controllers category.
6.    Double-click Intel Flash Cache Logic Chip.
7.    Click the Driver tab. Then you will see the driver version (for example, 1.0.1.1004).
The new driver and installation instructions can be found here.
Note: The Intel Matrix Storage Driver is updated with this package.
Step 2: BIOS version
If your BIOS version is older than those listed below, please update to the version listed.
How to check your BIOS version:
Turn off the system.
Turn on the system.
While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower-left area of the screen, press the F1 key.
The
BIOS Setup Utility menu will be displayed. If you have set a supervisor
password, the BIOS Setup Utility menu appears after you enter the
password.
Check BIOS Version and Embedded Controller Version.
Turn off the system.
System BIOS versions:
ThinkPad T61/T61p (14.1 inch widescreen with IEEE 1394 model) - BIOS version 1.22 (7LET52WW)
Please
remember that these updates do not solve every possible system blue
screen, but they do resolve several problems related to the Intel Turbo
Memory driver.
Message Edited by Tim_Lenovo on 11-30-2007 07:03 PM
Tim Supples
Lenovo Social Media
Got a question? Don't PM me, post it on the forum!
Lenovo Blogs
X60 Tablet SXGA+ primary, Z61p fully loaded workhorse

Thanks Tim,
I do have my T61p fully up-to-date to the latest drivers and updates (via System Update and the Drivers&Software web page when the former is not that up-to-date).
At the moment the most recurrent problem is this:
http://forum.lenovo.com/lnv/board/message?board.id=T_Series_Thinkpads&thread.id=55
which has been longly speculated here:
http://forum.thinkpads.com/viewtopic.php?t=47755
My other angst is the boot-time chkdsk hang-up problem:
http://forum.thinkpads.com/viewtopic.php?t=52765&highlight=chkdsk
I just wonder if this purely a Vista issue when using NV cache, the disk spinning down at almost exactly 1 hour from the beginning of the chdsk operation seems too much of a coincidence.
This is my T61p configuration:
Intel Core 2 Duo T7700 2.4GHz
BIOS version 1.26-1.06
4GB RAM 2 SO-DIMMs
nVidia Quadro FX 570m with 512MB VRAM
WUXGA LCD
Seagate 7200.2 160 GB
4GB RAM 2 SO-DIMMs
Windows Vista Ultimate 32bit (waiting to move to 64bit)
thanks,
andrea
Message Edited by abarbieri on 12-05-2007 03:48 PM
T61p - 15.4" - T7700 - FX 570M 256MB - 4GB RAM - ST916023AS - 4965AGN - BT - FPR - 9 cell - Vista Ult. x86
T21p - 14" - PIII 850MHz - S3 Savage/IX 8MB - 512MB RAM - 100GB 7200rpm - WinXP x86

Tips for blue screen (BSOD) errors with Windows Vista and Intel Turbo Memory on X61/X61s

Important note: The symptoms and solutions described below address only a small subset of the possible causes for blue screen errors, aka BSOD.
This information can help address blue screen errors specifically
related to Turbo Memory, but may not solve errors related to other
issues. Please read through the instructions completely, make sure they
apply to your system, and after attempting the solutions please post
back with your feedback for the community.
Some users may experience random blue screen errors with ThinkPad
systems running Windows Vista with Intel Turbo Memory hardware. These
blue screens may occur during normal usage on the system or they may
occur when booting into Windows Vista. Blue screens related to the
Intel Turbo Memory hardware may reference a stop code of 8086 with
memory address locations of {0, 0, 0, 0}.
There are two main steps that you can take to help resolve blue screen issues related to Intel Turbo Memory.
Step 1: Update Intel Turbo Memory Driver
If the driver version is before version 1.0.1.1004-7.0.3.1001, please
update to this version.
To determine what version of the Intel Turbo Memory driver is installed:
1.    Click Start, then click Control Panel.
2.    Click System and Maintenance.
3.    Click System.
4.    Click Device Manager.
5.    Expand the Storage controllers category.
6.    Double-click Intel Flash Cache Logic Chip.
7.    Click the Driver tab. Then you will see the driver version (for example, 1.0.1.1004).
The new driver and installation instructions can be found here.
Note: The Intel Matrix Storage Driver is updated with this package.
Step 2: BIOS version
If your BIOS version is older than those listed below, please update to the version listed.
How to check your BIOS version:
Turn off the system.
Turn on the system.
While the To interrupt normal startup, press the blue ThinkVantage button message is displayed at the lower-left area of the screen, press the F1 key.
The
BIOS Setup Utility menu will be displayed. If you have set a supervisor
password, the BIOS Setup Utility menu appears after you enter the
password.
Check BIOS Version and Embedded Controller Version.
Turn off the system.
System BIOS versions:
ThinkPad X61 or X61s - BIOS version 1.06 (7NET25WW)
Please
remember that these updates do not solve every possible system blue
screen, but they do resolve several problems related to the Intel Turbo
Memory driver.
Tim Supples
Lenovo Social Media
Got a question? Don't PM me, post it on the forum!
Lenovo Blogs
X60 Tablet SXGA+ primary, Z61p fully loaded workhorse

Dear Tim,
First off, many thanks for the tips for resolving BSOD with Vista + Turbo Memory on X61. I've been suffering from this BSOD for countless times since I bought in my X61 7673-CW9 in April 2008.
Even prior to having the pleasure to visit this wonderful forum, I followed both steps as indicated, and updated my Intel Turbo Memory driver to 1.5.0.1013 and my BIOS to 7NETB4WW (2.14). However, the BSOD recurrs.
For the past two months, I've recovered my system to factory default settings using Rescue and Recovery for over twenty times, each time with the latest Intel Turbo Memory driver and BIOS. Notwithstanding that, BSOD recurrs.
During these painful experiences, I tried two options: 1) making my X61 up-to-date by using System Update and Windows Update (including Vista SP1 or excluding Vista SP1); 2) keeping my X61 the status as factory default (i.e. without updating through either System Update or Windows Update (the automatic/scheduled update function of both is turned off)). In either case, BSOD recurrs.
I'm 100% positive that the BSOD does not arise from any hardware or software/firmware I install. I never install any hardware (e.g. RAM). And, it is not caused by any software/firmware I install: the clear and unequivocal evidence is that at one time,I encountered BSOD while having restored back to factory setting and booting for the first time.
I live in Taiwan, and I seldom heard this BSOD here.  All of my friends (as most of Taiwan residents) using X61 operate in Traditional Chinese environment, whereas I operate in English environment. In Taiwan, when booting for the first time after purchase/recovery, the Windows Vista Business system provides for lanuage choice (Traditional Chinese or English), and, once chosen, the language cannot be altered later on (unless, of course, the system is restored back to factory default settings).
My system specs are the same as the day I purchased it and are listed below (as I'm not sure if my machine type X61 7673-CW9 is applicable outside Taiwan):
Processor: Intel(R) Core(TM)2 Duo CPU T8300 @ 2.4GHz
Memory: 1.00 G.B.
System: Windows Vista Business (32-bit)
Hard Drive: 160 G.B. @ 7,200 r.p.m.
And, of course, with Intel Turbo Memory 1 G.B.
I contacted the Lenovo support staff here in Taiwan for countless times, but they seem to be clueless. I learned that some friends at this forum downgraded their OS back to Windows XP, but I chose not to. The reason is simple: my purchase price for X61 7673-CW9 includes the Intel Turbo Memory, which cannot function under Windows XP (at least so far).
Therefore, I just wish to share my experience here and perhaps I can get some advice from you and other friends here. Any advice will be tremendously and enormously appreciated.
Kevin Chen @ Taiwan

MBP stucks on blue screen on login, even after complete reinstall

Hi everyone!
This is REALLY driving me nuts. Three days ago, I found one of my MBP apparently on sleep but with fans running full speed and unable to wake up. As usual, when this happens I just force it to turn off but this time after the Apple logo (OS loading) I got stuck on a blue screen before the login window.
*What I already have DONE trying to solve this (please read)*
- PVRAM reset
- SMC reset
- Full check with Disk Utilities (no problems)
- Started on verbose and single-user mode and done almost everything there (fsck, checking console.log, etc…)
- FULL OSX REINSTALL, erasing every partition (even "zeroing" the disk) and installing from external drive (installing from DVD didn't seem to work, but the optical drive is fine). Still same problem.
*Other symptoms*
- After waiting like 5-10 minutes on the blue screen, it shows the login window just fine and I can login. From there everything seems to work OK. I can use my computer "fine"
- OSX loading (gray screen with the Apple logo) takes forever
- Mac doesn't wake up from sleep
- It runs quite hot
- I can boot in safe mode, but the auto-check at the start of that mode doesn't solve the problem
- When it is stuck on the blue screen, no cursor is shown. If sleep mode kicks in, the computer freezes on the login screen, can't do anything.
At the beginning I said that one of my MBP was affected. Well, one day after the EXACT SAME happen on my OTHER MBP, EXACT same symptoms. (MBP 4,1 and 3,1 both on 10.6.6)
I think this could be a corrupt firmware (remember this happens even with the complete reinstall) or a really weird hw failure or something beyond the OS.
As you can read, I can use my computer (both). I'm writing this on it in fact. But I can't fully fix it and I have spend almost entire days on backups, possible fixes, forum browsing… really this makes my days a living **** (not kidding!)
Please help me! Thanks in advance (And sorry for my english and the long post!)

nachX00 wrote:
HD is almost empty. 10 GB out of 320 used.
Retail SL
Well, neither of those should be the issue.
Can't check the FW ports, as I don't have a FW cable (they are somewhat hard to find on my city)
The reason I ask is because there have been a few cases here where the initial boot process was searching and searching for a FW port, but the port was dead, and it caused long delays similar to yours.
No, no new HD or RAM, but is not stock HW (upgraded RAM and HD several months ago, never a single problem on either computer).
RAM may be suspect. Have you updated software recently? Some RAM can be compatible with an earlier OS, but then out of spec after an update. If you have the original RAM, I would put it back in and see if that's the issue. If issue persists, try removing one of the modules and booting; if that doesn't work, swap the module into the other slot. Repeat with other RAM module. This will troubleshoot the RAM and both slots.
There also seem to be a growing number of issues with non-Apple-branded HDs, so I'm not sure that can be ruled out. If you have original HD, and the time to put it in, and you want to get to the bottom of this, you may want to give that a try.

Firefox crashes MY COMPUTER!!! When I open it, my computer BLUE SCREENS then turns off!!!

Within the past few months, I have not been able to use Firefox at all. It started crashing my whole computer, making the whole thing go blue screen before shutting down, and I have uninstalled and reinstalled it TWICE, the second time sacrificing ALL OF MY BOOKMARKS, and even after that, it STILL CRASHED MY COMPUTER! My college professors prefer that I use this browser to do my WebCT assignments (and *tests*) and I have been unable to do so.

*http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac
<pre><nowiki>Mac:
Profile folders are in one of these locations:
~/Library/Application Support/Firefox/Profiles/<profile folder>
~/Library/Mozilla/Firefox/Profiles/<profile folder>
The tilde character (~) refers to the current user's Home folder, so ~/Library is the /Macintosh HD/Users/<username>/Library folder. </nowiki></pre>

Blue screen crash upon installation

hi im doing a rebuild on my desktop and iv done a whole reset and board update.
i have a
ASUS P5N-T Deluxe motherboard
Intel core 2 duo
Nvidia GeForce XFX 8800 GTS card
MAXTOR HDD 500GB
sony DVD/CD RW
when starting up my desktop i start the installation of my windows 7 home premium and everything go great the black screen with the grey loading bars finishes and then the microsoft loading bar appears and finishes and about 5-10 seconds in the next
screen with the background picture goes to a blue screen which then says had to force shut down to protect computer and say other things like if this is first set up and thing like that and then loads of numbered codes at the bottom.
i am very confused as i am at a dead end of how to reslove this issue

Hi,
Since this happens during the installation process, this should be a hardware issue or something wrong with the installation media, I suggest to install with another installation media if possible and reset the BIOS meanwhile.
As how to reset the BIOS, you can refer to the guideline from ASUS.
Regards
Wade Liu
TechNet Community Support

Plugging in Ipod classic restarts computer + blue screen!

So I haven't had a problem with my 80gb ipod classic until last night. Last night I updated my itunes and then plugged my ipod in to sync it. Within a second a blue screen had appeared on my computer and my computer restarted. I tried again today and it did the exact same thing. I even tried it with itunes not open (so it's gotta be something with the ipod right!?) I tried a different USB, and no luck. Please help

Hi chaps,
you may add myself to your problem report list too.
After having installed iTunes 8 thru the update process called up from Vers 7 my iPod classic 80G is crashing the Vista computer. Blue screen indicates "usbappl....sys" to be the issue and after Vista recovery the problem report includes the info
BCCode: 1000007e
BCP1: C 00 00 00 5
BCP2: 8D7DC515
BCP3: 8895B688
BCP4: 8895B384
OS Version: 606001
Service Pack 1_0
The crash happens regardless of whether iTunes is running or shut down. The ipod classic 80G works on another machine under XP and using iTunes 7.xxx
I hope that Apple can very soon offer an update to iTunes.
cu

Asus computer blue screen when injected with HP2515 printer

When the hp2515 inject into my asus computer for printing, it will appear blue screen after i am printed for few paper by injected with USB 2.0 port~~can anybody solve my problem?? I am suffered for that problem~

Hi @yiyi,
Welcome to the HP Forums!
I see that you are getting a blue screen whenever your plugin your HP Deskjet Ink Advantage 2515. I am happy to look into this for you!
I am not sure what your Operating System is, but if you are using Windows 7, I think this guide will help, Windows 7: A Windows Stop Error (Blue-Screen Error) Occurs When Plugging an HP Printer into the Comp....
Otherwise, please respond with the Operating System you are using. If you do not know the Operating System you are using, please visit this website. Whatsmyos, and if you have tried other ports on the computer.
Hope this solves your problem, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Blue Screen Flash Upon Start-Up

I have been trying to search online for similar problem threads or solution to this but unable to find any.
Recently, I have been getting blue screen which flashes about a second (once) at the start-up apple screen, but it is not stucked, it jumped to log-in screen immedaitely or rather normally. However I do understand that it should not be a normal start-up because when I just bring this mac home I do not have this problem before.

Hi EVALCY,
Welcome to the Apple Support Communities!
I understand you see a quick blue screen before your Apple computer starts up. I would suggest a couple of different steps to isolate and resolve this issue. Use the following article as a reference.
OS X Mavericks: If you see a blue screen at startup
http://support.apple.com/kb/PH14061
I hope this helps,
-Joe

Computer blue screen while playing itunes movies

In the middle of a purchased, itunes movie, my computer suddenly emits a horrible sound before the blue screen of death appears. I have to manually hold down the power button to shut down the computer. I have the latest itunes updates. Any suggestions?

"It is really frustrating and have no idea *why it is not happening with the computer tech guys."*
+"I have a hard drive hooked up to the computer"+
The +"tech guys"+ when troubleshooting do not have any devices hooked up to the computer except maybe a keyboard. Did you take your comp to an Apple Store, an AASP or a comp repair shop that fixes PCs & Macs or just PCs?
Have you tried troubleshooting w/o the external HD?
Which "model" & "generation" G5 iMac do you have?
Need this info so that the knowledgeable users can provide you with the proper troubleshooting solution(s).
http://docs.info.apple.com/article.html?artnum=301724-en How to identify your iMac
http://support.apple.com/kb/HT1758 How to identify iMac (Mid 2007) and later models
http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh355.html Getting information about your computer
You can have this info displayed on the bottom of every post by going to 'My Settings' which is located in the column on the right under your name, and filling in the information asked for.
Thank you
!http://i45.tinypic.com/jl0z95.jpg!

Computer Blue Screens (BSOD) Upon Video Download Completion

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