Computer Blue Screens when trying to import songs into iTunes.

Whenever I attempt to import songs from my desktop (or anywhere else,) into iTunes, my computer locks up, blue screens, and then restarts. I'd like to get this problem resolved soon, as all of my music is organized through iTunes, but I'm sick of this problem. Help?

b noir is the forum expert on troubleshooting those blue screen problems.
You might try reading some of his previous posts.
http://discussions.apple.com/search.jspa?threadID=&q=bluescreen&objID=c150&dateRange=last90days&userID=bnoir&numResults=15&rankBy=10001
Good luck!

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    ====================================================================
    = Root Exception ===================================================
    ====================================================================
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    com.sap.aii.utilxi.swing.framework.ExecuteException: Error when executing search
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    at com.sap.aii.ib.gui.shelp.QueryPanel.startQuery(QueryPanel.java:595)
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    ====================================================================
    == Content from the LogHandler =====================================
    ====================================================================
    #12 13:44:56 AWT-EventQueue-2 ERROR com.sap.aii.utilxi.swing.toolkit.ExceptionDialog: Throwable
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    at com.sap.aii.ib.gui.shelp.QueryPanel.executeQuery(QueryPanel.java:582)
    at com.sap.aii.ib.gui.shelp.QueryPanel.startQuery(QueryPanel.java:595)
    at com.sap.aii.ib.gui.shelp.QueryPanel$1.run(QueryPanel.java:218)
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    at com.sap.aii.utilxi.core.collections.ArrayUtil.appendArrays(ArrayUtil.java:331)
    at com.sap.aii.ib.gui.xiitem.services.XiItemServiceProvider.queryXiItems(XiItemServiceProvider.java:273)
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    at com.sap.aii.ib.gui.shelp.StandardQueryAccessor.executeQuery(StandardQueryAccessor.java:68)
    at com.sap.aii.ib.gui.shelp.QueryPanel.executeQuery(QueryPanel.java:567)
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    #10 13:44:55 Pool-Thread-0 DEBUG AutoLog.created.java.lang.NullPointerException: null
    #9 13:44:55 Pool-Thread-0 FINE AutoLog.created.com.sap.aii.utilxi.swing.framework.ExecuteException: com.sap.aii.utilxi.swing.framework.ExecuteException: Error when executing search
    at com.sap.aii.ib.gui.shelp.QueryPanel.executeQuery(QueryPanel.java:582)
    at com.sap.aii.ib.gui.shelp.QueryPanel.startQuery(QueryPanel.java:595)
    at com.sap.aii.ib.gui.shelp.QueryPanel$1.run(QueryPanel.java:218)
    at com.sap.aii.utilxi.misc.thread.ThreadPool$ThreadPoolThread.run(ThreadPool.java:392)
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    at com.sap.aii.utilxi.core.collections.ArrayUtil.appendArrays(ArrayUtil.java:331)
    at com.sap.aii.ib.gui.xiitem.services.XiItemServiceProvider.queryXiItems(XiItemServiceProvider.java:273)
    at com.sap.aii.ib.gui.xiitem.services.XiItemServiceProvider.queryXiItems(XiItemServiceProvider.java:241)
    at com.sap.aii.ib.gui.shelp.StandardQueryAccessor.executeQuery(StandardQueryAccessor.java:68)
    at com.sap.aii.ib.gui.shelp.QueryPanel.executeQuery(QueryPanel.java:567)
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    #8 13:44:55 Pool-Thread-0 DEBUG AutoLog.created.com.sap.aii.utilxi.swing.framework.ExecuteException: Error when executing search
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    at com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule.login(BasicPasswordLoginModule.java:149)
    at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:220)
    at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
    at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
    at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
    at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
    at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
    predecessor system
    com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
    at com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule.login(BasicPasswordLoginModule.java:149)
    at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:220)
    at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
    at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
    at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
    at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
    at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
    #6 13:43:52 AWT-EventQueue-2 DEBUG AutoLog.created.com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
    #5 13:43:52 AWT-EventQueue-2 FINE AutoLog.created.com.sap.engine.services.security.exceptions.BaseLoginException: com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
    at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:175)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
    at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
    at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
    at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
    at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
    Caused by: com.sap.engine.services.security.exceptions.BaseLoginException: Authentication did not succeed.
    at com.sap.engine.services.security.server.jaas.BasicPasswordLoginModule.login(BasicPasswordLoginModule.java:149)
    at com.sap.engine.services.security.login.LoginModuleLoggingWrapperImpl.login(LoginModuleLoggingWrapperImpl.java:220)
    at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:70)
    ... 13 more
    predecessor system
    com.sap.engine.services.security.exceptions.BaseLoginException: Cannot authenticate the user.
    at com.sap.engine.services.security.login.ModulesProcessAction.run(ModulesProcessAction.java:175)
    at java.security.AccessController.doPrivileged(Native Method)
    at com.sap.engine.services.security.login.FastLoginContext.login(FastLoginContext.java:218)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImpl.login(RemoteLoginContextHelperImpl.java:78)
    at com.sap.engine.services.security.remoteimpl.login.RemoteLoginContextHelperImplp4_Skel.dispatch(RemoteLoginContextHelperImplp4_Skel.java:64)
    at com.sap.engine.services.rmi_p4.DispatchImpl._runInternal(DispatchImpl.java:351)
    at com.sap.engine.services.rmi_p4.server.ServerDispatchImpl.run(ServerDispatchImpl.java:70)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:62)
    at com.sap.engine.services.rmi_p4.P4Message.execute(P4Message.java:37)
    at com.sap.engine.services.cross.fca.FCAConnectorImpl.executeRequest(FCAConnectorImpl.java:872)
    at com.sap.engine.services.rmi_p4.P4Message.process(P4Message.java:53)
    at com.sap.engine.services.cross.fca.MessageReader.run(MessageReader.java:58)
    at com.sap.engine.core.thread.execution.Executable.run(Executable.java:108)
    at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:304)
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    Hi Rajeev,
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    ====================================================================
    = Root Exception ===================================================
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         at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
         at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
         at java.lang.Thread.run(Unknown Source)
    Caused by: com.sap.aii.utilxi.misc.api.BaseRuntimeException: Internal error during bean lookup for bean SldAccessServiceBean
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:460)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
         at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
         ... 6 more
    Caused by: com.sap.aii.ib.core.ejbutil.HomeFactoryException: Exception during lookup operation of object with name sap.com/com.sap.xi.repository/SldAccessServiceBean, cannot resolve object reference.
         at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:381)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
         ... 10 more
    Caused by: com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception during lookup operation of object with name sap.com/com.sap.xi.repository/SldAccessServiceBean, cannot resolve object reference.
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:528)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
         at javax.naming.InitialContext.lookup(Unknown Source)
         at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
         ... 11 more
    Caused by: javax.naming.NamingException: Error occurs while the EJB Object Factory trying to resolve JNDI reference Reference Class Name:
    Type: clientAppName
    Content: sap.com/com.sap.xi.repository
    Type: interfaceType
    Content: remote
    Type: home
    Content: com.sap.aii.ib.sbeans.sldAccess.SldAccessServiceHome
    Type: ejb-link
    Content: SldAccessServiceBean
    Type: remote
    Content: com.sap.aii.ib.sbeans.sldAccess.SldAccessServiceRemote
    com.sap.engine.services.jndi.persistent.exceptions.NamingException: Exception while trying to get InitialContext.
         at com.sap.engine.services.jndi.InitialContextFactoryImpl.getInitialContext(InitialContextFactoryImpl.java:488)
         at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
         at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
         at javax.naming.InitialContext.init(Unknown Source)
         at javax.naming.InitialContext.<init>(Unknown Source)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:73)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
         at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
         at javax.naming.InitialContext.lookup(Unknown Source)
         at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
         at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.getSwcvLinksAdapter(WorkspaceCreatePanel.java:520)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.access$000(WorkspaceCreatePanel.java:75)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel$4.getResult(WorkspaceCreatePanel.java:449)
         at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
         at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
         at java.lang.Thread.run(Unknown Source)
    Caused by: java.io.IOException: Can't get Socket. Reason:Connection timed out: connect
         at com.sap.engine.interfaces.cross.io.transport.PortManager.getRealSocket(PortManager.java:284)
         at com.sap.engine.interfaces.cross.LoadBalancerImpl.getAllAccessPoints(LoadBalancerImpl.java:97)
         at com.sap.engine.interfaces.cross.CrossObjectBroker.getDestination(CrossObjectBroker.java:142)
         at com.sap.engine.services.jndi.InitialContextFactoryImpl.getInitialContext(InitialContextFactoryImpl.java:347)
         at javax.naming.spi.NamingManager.getInitialContext(Unknown Source)
         at javax.naming.InitialContext.getDefaultInitCtx(Unknown Source)
         at javax.naming.InitialContext.init(Unknown Source)
         at javax.naming.InitialContext.<init>(Unknown Source)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:73)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
         at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:637)
         at javax.naming.InitialContext.lookup(Unknown Source)
         at com.sap.aii.ib.clsif.login.EJBHomeFactory.lookUpHome(EJBHomeFactory.java:353)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getHomeInterface(LoginServiceImpl.java:456)
         at com.sap.aii.ib.clsif.login.LoginServiceImpl.getBusinessInterface(LoginServiceImpl.java:425)
         at com.sap.aii.ib.clsif.gen.BeanAccessHandler.getBean(BeanAccessHandler.java:60)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getBean(SldAccessServiceDelegate.java:79)
         at com.sap.aii.ib.client.sldAccess.impl.SldAccessServiceDelegate.getSwcvLinks(SldAccessServiceDelegate.java:49)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.getSwcvLinksAdapter(WorkspaceCreatePanel.java:520)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel.access$000(WorkspaceCreatePanel.java:75)
         at com.sap.aii.ibrep.gui.workspace.WorkspaceCreatePanel$4.getResult(WorkspaceCreatePanel.java:449)
         at com.sap.aii.utilxi.swing.toolkit.InterruptableProgressDialog$1.construct(InterruptableProgressDialog.java:190)
         at com.sap.aii.utilxi.swing.toolkit.SwingWorker$2.run(SwingWorker.java:126)
         at java.lang.Thread.run(Unknown Source)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:140)
         at com.sap.engine.services.ejb3.runtime.impl.EJBObjectFactory.getObjectInstance(EJBObjectFactory.java:58)
         at javax.naming.spi.NamingManager.getObjectInstance(Unknown Source)
         at com.sap.engine.services.jndi.implclient.ClientContext.lookup(ClientContext.java:521)
         ... 14 more
    Any clues what might be the issue?
    thanks in advance,
    Regards,
    Basker

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