Computer can not find 6310 scanner on network

Question

6310 all in one working fine both printing and scanning then all of a sudden Photo smart can not find the scanner on the network. The printer continues to work fine. How can I get both of my network computers to fing the scanner ?

Answer 1

Sorry for not getting back. I tried all the suggestions and could not see the server. It was not showing up in the ipconfig /all except when I queried at the server. I could not get a successful ping from the client either.
However, a little digging, and some conversations with prior admins of the domain, I have determined there was no real domain. The 2003 server was there in name only, the client pc's were just doing their own thing and just using shared folders in the server.
The domain controller was a Qwest (telephone company internet) modem and still is because the guy who programed it will not give me the password until we can meet and he can see what I am trying to do --  go figure that one.
However, all that being said I was able to change one client pc's hosts file and add the server static ip and name and then like magic the "//server2012/connect" worked just as advertised. So I connect that pc, a user for it and the server
is acting just as it should for that pc, the old server and itself under the right domain name.
I still can not get to the outside world with remote web connect as the Qwest Modem is blocking the connection; my guess is the right ports are not forwarded. My solution seems to be getting access to the modem and transferring the DNS, and probably the
DHCP, control from it to the server 2012.
So I appreciate the help so far, but I feel I can not really ask for more help until I get control of the whole network and perform some more diagnostics. Should I close this question and open a new one in the future when I have one?
Thanks for all the input so far, though, Ed