Computer can't find iPhone / Stuck at iTunes Logo
Hey guys. I just got my iPhone 4 that i ordered a while ago and i've run into a problem already.
So as soon as i got the phone i started it and plugged in my SIM-card. It asked me to enter a PIN-number to unlock it, and i did. However, i don't think it unlocked because it was still stuck at the iTunes logo with the "Emergency Call only" slider. I thought well since the iTunes logo is there i'll connect it to iTunes. But no success. My computer/iTunes didn't even notice i plugged the phone in. I figured maybe it's something wrong with my computer or cord, so i tried 2 different cords in 2 different computers. Still no luck. Also tried a 3GS in the computer with the same cord and it worked.
So after that i googled A LOT to try to find other people with the same problem. I could find some similar ones, and i tried some reboots and DFU-mode. Didn't work.
Now i'm still stuck at the iTunes logo with the emergency call slider at the bottom on the screen, and everytime i restart the phone it asks me to activate my sim again. And despite the fact that i successfully do it each time it insists on asking me. My provider tells me the SIM is activated.
Thankful for any help i can get. Is it hardware/software/me that's problem here?
/Max
Edit: Wrong subforum i guess, sorry. Move it if you can/want!
The phone is stuck in this mode because it needs to contact ATT's activation servers when you plug it into itunes. There is most likely a connection issue Firewall/Antivir software blocking certain connections/ports.
Common AV/Firewall programs that cause this issue: Norton, Mcafee, Zone Alarm, and CA (computer associates).
Unfortunately you cant fully "disable" these programs so its a matter of knowing how to configure them or remove them completely using their respective removal tools.
Otherwise, bring the phone to an Apple Retail Store or ATT store to have them activate it for you.
Hope that helps.
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