Computer can't get the apple mobile usb driver to install?
I get the error that the computer can't get the apple mobile usb driver to install so it won't show up on my computer or in itunes.It actually says Device Driver Software Not Sucessfully installed. Apple Mobile Device USB Driver failed. I'm using windows 7 which is fully updated, I have downloaded the newest itunes and also uninstalled and reinstalled it ans all of its components. I have followed every guide to sync your device to the computer and itunes, none of it has worked. I have unplugged my computer and tried it, I have taken the battery out of the computer and waited a few minutes and tried it. I have even gone into Device Manager looked under universal USB controllers and see an exclamation point next to the apple driver where its not working. I can click on it and tell it to look for the newest software and it says it's up to date and still not working. I have tried ever single usb advice or apple advice I can find over the last 3 hours and nothing is working. Please someone help me. I need to restore my ipad and I can't get it to show in itunes! please someone help!
Make sure Apple Mobile Device USB driver is properly installed.
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Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).
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In iTunes
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RalphHi ralphagir,
Welcome to the Apple Support Communities!
For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
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Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.
Safely disconnect iPod
http://support.apple.com/kb/HT1853
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