Computer cannot detect the camera.

I have had a Powershot A590, and could connect it to my HP, but now when I try to download images the computer says it cannot detect my camera.
Solved!
Go to Solution.

Hi Katyboy,
Is your notebook connected to AC power?  If not, please do connect it.  This will ensure it is adequately powered so it can properly work with the camera.
Do you have any other devices connected to your notebook?  We only recommend, at least as a test this time, connecting the camera to the notebook.  Other devices, such as printers, scanners and external drives may interfere with proper communication.
Does your notebook make a sound when the camera is connected and powered on in playback?  It should make a sound, indicating that it at least detects the camera.  If it does not, try connecting it to another USB port.
What program are you using to attempt to download the images from the camera?
If this is a time sensitive-matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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