Computer cannot remove Quicktime to install newer version

when i try to download the newest itunes it also downloads the newest quicktime of course. Well, It was trying to and then a message poped up saying, "The older version of Quicktime cannot be removed. Contact your technical support group." This also prevented the newest itunes to download too. Now I tryed to delete Quicktime in different ways and it wouldn't work. I also don't know what it means where it says to contact my technical support group. Does that mean Dell(my cpu is from ther) or apple.com where you go to suppport. If you know how to fix my problem then please help. Thank you so much!

(replying to swelker)
okay, if you're getting a .msi/1714/1603 combo, here's what we'll try first.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
next use the QuickTime component of the complete uninstall instructions in the following document as a guide to a manual removal of leftover QuickTime program files and folders.
Trouble installing iPod, iTunes, or QuickTime software in Windows
once we've got all the existing QuickTime scraped away, let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1 Installers … get the one that doesn’t mention itunes
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

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