Computer crash after attempting to install SP2!!?!
Hello, I have a question for you all because I've been encountering problems all day with this "service pack 2" that's needed for the iPod touch...when I tried to install it earlier, it crashed my computer (windows XP) and I ended up on the phone with Dell tech support for several hours..ended up having to re-install XP and all this other stuff, but it almost blew out the whole hard drive!
Anyway, I'm worried that if I try to install the pack again, the same thing will happen...also, I'm worried that if I do get the pack to install, I'm going to have to re-install iTunes (I do have the newest version available now) and I will lose all of my music from my mini. Anyone have suggestions? Thanks ahead of time!
If your iPhone has entered recovery mode, all content has already been erased. All you can do is complete by following the instructions for use of recovery mode in http://support.apple.com/kb/HT1808
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My computer crashed after an attempt to upgrade to Yosemite. I can't quit the installer and my MacBook keeps on restarting
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Desktop computer crashes after sleep mode since upgrade to Snow Leopard
Since I upgraded my power Mac to Snow Leopard in December, I've had nothing but problems, all of which appear to stem from when it comes out of sleep mode. This computer and all applications were rock solid in Leopard! I also have a mac book running identical programs and that IS rock solid on Snow Leopard. I have a 2 x 2.8 GHz Quad Core Intel Xeon processor with 10 GB ram.
I did a complete re-install of SL and all programs as per the Apple instructions.
Basically, the computer crashes after sleep mode. I've tried all the fixes I've read on the net. Here is the report thread from the last crash. Does it mean anything or throw any light on the problem to anyone?
Thanks,
David Wright
Interval Since Last Panic Report: 14 sec
Panics Since Last Report: 1
Anonymous UUID: A8309844-77B4-45E9-AB36-6AF2850B84A0
Tue Jan 19 13:01:16 2010
panic(cpu 4 caller 0x2a7ac2): Kernel trap at 0x8722a3a1, type 14=page fault, registers:
CR0: 0x80010033, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x87e7a81c, EBX: 0x87e7a804, ECX: 0x10a2dd00, EDX: 0x00000000
CR2: 0x00000000, EBP: 0x87e7a7a8, ESI: 0x000001f8, EDI: 0xffc21000
EFL: 0x00010202, EIP: 0x8722a3a1, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000
Backtrace (CPU 4), Frame : Return Address (4 potential args on stack)
0x87e7a598 : 0x21b2bd (0x5cf868 0x87e7a5cc 0x223719 0x0)
0x87e7a5e8 : 0x2a7ac2 (0x591c30 0x8722a3a1 0xe 0x591dfa)
0x87e7a6c8 : 0x29d968 (0x87e7a6e0 0x246 0x87e7a7a8 0x8722a3a1)
0x87e7a6d8 : 0x8722a3a1 (0xe 0x48 0x10 0x290010)
0x87e7a7a8 : 0x8722f604 (0x10a2dd00 0x112e48c4 0x1 0x87e7a7e4)
0x87e7a838 : 0x8722ad60 (0x20d83400 0x10a2dd00 0x87e7a86f 0x0)
0x87e7a888 : 0x87306953 (0x10a2dd00 0x2 0x0 0xffffffff)
0x87e7a8e8 : 0x87789a40 (0x129f0d00 0xff91b80 0x1f8 0x2)
0x87e7a978 : 0x87788845 (0x6f40c004 0x12 0x7 0x2)
0x87e7aa48 : 0x87d92525 (0x159a3e00 0x30006 0x12493004 0x159a3e00)
0x87e7aa68 : 0x87d92413 (0x159a3e00 0x87d9e8a0 0x1 0x0)
0x87e7aa98 : 0x87d97df2 (0x159a3e00 0x12493000 0x5ac000 0x1)
0x87e7aad8 : 0x549661 (0x12493000 0x0 0x0 0x0)
0x87e7ab28 : 0x87d958d8 (0x10675f40 0x87d95df0 0x0 0x0)
0x87e7ab58 : 0x5638fc (0x12493000 0x87e7ab80 0x87e7ab84 0x87e7ab88)
0x87e7abd8 : 0x563c74 (0x11d8534c 0x12493000 0x20e35c90 0x0)
0x87e7ac28 : 0x564554 (0x12493000 0x3 0x87e7ac70 0x0)
0x87e7ad48 : 0x284797 (0x12493000 0x3 0x20e35c90 0x0)
0x87e7bdf8 : 0x21d65f (0x20e35c68 0x20c165a0 0x1fd2a0 0x5b17)
0x87e7be38 : 0x2107f7 (0x20e35c00 0x0 0x11434030 0x20e188f0)
Backtrace continues...
Kernel Extensions in backtrace (with dependencies):
com.RME.driver.FirefaceAudioDriver(2.64)@0x87785000->0x8778dfff
dependency: com.apple.iokit.IOAudioFamily(1.7.2fc1)@0x87d8d000
dependency: com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000
com.apple.iokit.IOAudioFamily(1.7.2fc1)@0x87d8d000->0x87da4fff
dependency: com.apple.kext.OSvKernDSPLib(1.3)@0x87cf7000
com.apple.driver.AppleFWOHCI(4.4.0)@0x87221000->0x87246fff
dependency: com.apple.iokit.IOPCIFamily(2.6)@0x7dfa3000
dependency: com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000
com.apple.iokit.IOFireWireFamily(4.1.7)@0x872ed000->0x8732ffff
BSD process name corresponding to current thread: QTKitServer
Mac OS version:
10C540
Kernel version:
Darwin Kernel Version 10.2.0: Tue Nov 3 10:37:10 PST 2009; root:xnu-1486.2.11~1/RELEASE_I386
System model name: MacPro3,1 (Mac-F42C88C8)
System uptime in nanoseconds: 82873577512931
unloaded kexts:
com.apple.driver.AudioAUUC 1.0 (addr 0x878f1000, size 0x16384) - last unloaded 82669937654216
loaded kexts:
com.RME.driver.FirefaceAudioDriver 2.64 - last loaded 82552224025300
com.paceap.kext.pacesupport.snowleopard 5.7.2
tc.tctechnologies.driver.AlesisFirewire 6300
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHWSensor 1.9.2d0
com.apple.DontSteal_Mac_OSX 7.0.0
com.apple.iokit.CHUDUtils 201
com.apple.driver.AppleUpstreamUserClient 3.1.0
com.apple.iokit.CHUDProf 214
com.apple.kext.ATIFramebuffer 6.0.6
com.apple.driver.AppleIntelPenrynProfile 17
com.apple.ATIRadeonX2000 6.0.6
com.apple.driver.AudioIPCDriver 1.1.2
com.apple.driver.AppleHDA 1.7.9a4
com.apple.driver.AppleIntel8254XEthernet 2.1.1b7
com.apple.driver.AirPortBrcm43xx 421.91.26
com.apple.driver.AppleUSBDisplays 2.2
com.apple.driver.AppleMCEDriver 1.1.9
com.apple.driver.Apple_iSight 4.0.1
com.apple.driver.ACPISMCPlatformPlugin 4.0.1d0
com.apple.driver.AppleLPC 1.4.9
com.apple.iokit.SCSITaskUserClient 2.6.0
com.apple.iokit.IOAHCIBlockStorage 1.6.0
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleUSBHub 3.8.4
com.apple.driver.AppleFWOHCI 4.4.0
com.apple.driver.AppleUSBEHCI 3.7.5
com.apple.driver.AppleAHCIPort 2.0.1
com.apple.driver.AppleIntelPIIXATA 2.5.0
com.apple.driver.AppleEFINVRAM 1.3.0
com.apple.driver.AppleUSBUHCI 3.7.5
com.apple.driver.AppleACPIButtons 1.3
com.apple.driver.AppleRTC 1.3
com.apple.driver.AppleHPET 1.4
com.apple.driver.AppleSMBIOS 1.4
com.apple.driver.AppleACPIEC 1.3
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 96.0.0
com.apple.security.sandbox 0
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 96.0.0
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 73.0
com.apple.iokit.IOBluetoothSerialManager 2.2.4f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.CHUDKernLib 207
com.apple.driver.DspFuncLib 1.7.9a4
com.apple.iokit.IONDRVSupport 2.0
com.apple.kext.ATI2600Controller 6.0.6
com.apple.kext.ATISupport 6.0.6
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.iokit.IO80211Family 310.6
com.apple.iokit.IONetworkingFamily 1.9
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleHDAController 1.7.9a4
com.apple.iokit.IOGraphicsFamily 2.0
com.apple.iokit.IOHDAFamily 1.7.9a4
com.apple.iokit.IOAudioFamily 1.7.2fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMC 3.0.1d2
com.apple.driver.IOPlatformPluginFamily 4.0.1d0
com.apple.driver.CSRUSBBluetoothHCIController 2.2.4f3
com.apple.driver.AppleUSBBluetoothHCIController 2.2.4f3
com.apple.iokit.IOBluetoothFamily 2.2.4f3
com.apple.driver.AppleUSBHIDMouse 1.4.0d7
com.apple.driver.AppleHIDMouse 1.4.0d7
com.apple.driver.AppleUSBHIDKeyboard 1.2.0a3
com.apple.iokit.IOUSBHIDDriver 3.8.4
com.apple.driver.AppleHIDKeyboard 1.2.0a3
com.apple.driver.AppleUSBMergeNub 3.8.5
com.apple.driver.AppleUSBComposite 3.7.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.0
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.0
com.apple.iokit.IOUSBUserClient 3.8.5
com.apple.iokit.IOFireWireFamily 4.1.7
com.apple.iokit.IOAHCIFamily 2.0.2
com.apple.iokit.IOATAFamily 2.5.0
com.apple.iokit.IOUSBFamily 3.8.5
com.apple.driver.AppleEFIRuntime 1.3.0
com.apple.iokit.IOHIDFamily 1.6.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.TMSafetyNet 6
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 281
com.apple.iokit.IOStorageFamily 1.6
com.apple.driver.AppleACPIPlatform 1.3
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0
Model: MacPro3,1, BootROM MP31.006C.B05, 8 processors, Quad-Core Intel Xeon, 2.8 GHz, 10 GB, SMC 1.25f4
Graphics: ATI Radeon HD 2600 XT, ATI Radeon HD 2600, PCIe, 256 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.91.26)
Bluetooth: Version 2.2.4f3, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en2
PCI Card: ATI Radeon HD 2600, Display, Slot-1
Serial ATA Device: WDC WD10EADS-00P8B0, 931.51 GB
Serial ATA Device: ST3500630AS, 465.76 GB
Serial ATA Device: ST3500630AS, 465.76 GB
Serial ATA Device: WDC WD10EADS-00P8B0, 931.51 GB
Parallel ATA Device: OPTIARC DVD RW AD-7170A
USB Device: Hub, 0x05ac (Apple Inc.), 0x912f, 0xfd500000
USB Device: Apple Cinema HD Display, 0x05ac (Apple Inc.), 0x9221, 0xfd520000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd300000
USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0xfd340000
USB Device: ProtectExecuter, 0x0819, 0x0101, 0xfd344000
USB Device: iLok, 0x088e, 0x5036, 0xfd343000
USB Device: MS-20 Controller, 0x0944, 0x0101, 0xfd341000
USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfd310000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0xfd313000
USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0221, 0xfd312000
USB Device: USB2.0 Printer (Hi-speed), 0x04b8 (Seiko Epson Corp.), 0x0007, 0xfd200000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x5d200000
FireWire Device: Vendor 0xA35 Device 0x101800, 0xA35, Up to 400 Mb/sec
FireWire Device: built-in_hub, Up to 800 Mb/sec
FireWire Device: iSight, Apple Computer, Inc., Up to 200 Mb/sec
FireWire Device: unknown_device, Unknowndavidadmusic wrote:
The problem has been identified as the RME fireface400 audio driver. I've spent some considerable time experimenting to identify the culprit. It's clear that this is what is causing all my problems since Snow Leopard. Whether it's exclusively the drivers fault or partly also due to a conflict with apple SL, I don't know, but I have crash reports if apple want to see them.
From your first post, it appears you are using Fireface audio driver version 2.64. RME released a new Snow Leopard compatible driver (version 2.65) last December. It is available at RME: Downloads. (There is also a firmware updater for the Fireface 400 there, which you might want to check out.)
It isn't at all unusual for a new OS version to require new drivers for third party hardware. References to this can be found all over the web, in "read me" files & other documentation, etc. -- it doesn't just apply to OS X but to Windows & other OS's as well. (One of the biggest problems with Vista was poor third party driver support.) In fact, the X-Lab "Resolving Kernel Panics" article specifically cautions users to make sure all such drivers are current. See section 6.1 of that article for more details.
I don't know if you missed all this somehow, but if you haven't already downloaded & installed the new RME driver (& possibly the firmware update as well), then do so now. While you are at it, check for other similar updates for any other third party hardware devices you use, using the info in section 6.1 of the X-Lab article as a guide.
Hopefully, this will resolve your issue, which (as already mentioned) is kernel panics, not crashes. If you still have problems, post more about them, being mindful of the difference between application crashes & kernel panics. Because they are fundamentally different, they have different cures, so we will need to know which type they are to offer effective help. -
Crash when attempting to install panther and jaguar
Hello,
Few days ago I suffered a nasty crash (kernel panic I think) from using Windows Media Player 9 and a partially downloaded movie. After that the computer was unable to restart. Blue screen after showing the starting up window and nothing more. (I asked about that in this thread "what are my chances of full/partial recovery?" http://discussions.apple.com/thread.jspa?threadID=1008280&tstart=0 ).
Managed to get all my personal files off the crashed Powerbook via another machine using firewire disk target mode. Having managed to successfully do that I thought it was going to be plain sailing from then on. I used Disk Utility to reformat the drive including overwriting with zeros, and the Powerbook drive appeared on the other machine's desktop completely empty and looking fine.
Having disconnected it from the other machine, using Panther install CD 1 to install Panther I got a kernel panic, the message in multiple languages including Japanese saying restart computer, soon after clicking the Install button.
I tried starting from the Jaguar install disk 1, choosing Disk Utilities to reformat the drive again (without zeroing it this time) and tried to install Jaguar instead. Soon after clicking Install the screen went entirely black with a bit of white text in the top left: The installer has quit due to an unexpected error (exit code 0). Please restart your computer.
What's going on? The computer was working fine before the Windows Media Player crash (which occured when viewing movie in full screen mode). I've wiped and reformated the disk and now can't install Panther or Jaguar. What could the problem be? Firmware? I'm guessing without knowing anything. I'm v. surprised the problem is continuing after reformatting the drive. That indicates that the crash effected something other than the contents of the drive?! which I thought was impossible.
Any suggestions would be much apprecaited.
Thanks.Hello,
Thanks for the replies/info.
Yes the Panther and Jaguar install disks are retail versions, not specific machine versions. And the Jaguar ones worked for the Powerbook before.
The Powerbook I have is the Firewire 500mhz one, Pismo I think it's called. The hard drive is a 60GB one. I didn't have to partition it before.
Reviewing all the above, it would appear that the problem is me not being able to use an internal, built in CD/DVD drive to install from this time? The only other thing it could be I think is the crash I recently had has had some bad effect -- but that's unlikely right? So, I need to get a new DVD drive? Or is there any other way to get the OS onto the Powerbook without getting another internal DVD/CD drive? Is there anyway to install onto the PB from another machine maybe?
Does that sound right?: not being able to use internal DVD/CD drive is the source of my current problem?
Thanks. -
Safari crashed after trying to install winebottler
Why safari crashed after trying to install winebottler?
IT doesnt openHi Lineman7th,
Welcome to the Support Communities! There is a possibility you may have downloaded some type of adware or malware. Take a look at the information in the link below if you are having issues with Safari:
Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support
http://support.apple.com/en-us/HT203987
I hope this information helps ....
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Computer Crashes after 1.1.1 update??
Has anyones computer crashed after update???
heres wat happen to me!
First i got errors -48. Called Apple had to create new user account to on my computer to work around it. then logged back in to my user account and got error -50 that said unable to sync!
I go to restart my computer hoping that would fix it. It wont restart!!! I push the power button and it makes the little sound and u hear the disc drive then the screen turns gray and stays gray and doesnt do anything else!!!
Whats going on!!!Well the first thing I thought of was device driver problems, and there is a lot of that being reported here, although I've never seen it reported on a MAC system. I would still say though that it has something to do with your system setup, exactly what unknown, you'd have to troubleshoot that yourself, sorry, but it could be lots of things and you would know your system better than anyone else. I can tell you one thing though, I use my iPhone on my MAC, Vista 32b, and XP PRO with no problems at all. So it's got to be something inherent in your system. USB ports can be flakey on MAC's as well as windows systems, so the first thing I would do is unplug all existing USB devices, accept keyboard/mouse, and try to proceed from there.
I would also try to ignore the idiots that only want to post things like OOOooopppsss.
Message was edited by: QuickDraw -
Cannot restore my IPhone 5, after attempting to install the new ios 7.0.6 software. Checked and approved by my internet security. My phone keeps asking me connect to itunes. My phone will not restore, can anyone help. My phone very important for my work. Please, thank you.
See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4. -
After attempt to install windows 7 via boot camp onto Mac mini, my screen reads "no bootable devise--insert boot devise and press any key. However, disk still in reader, and not using a Mac keyboard
Reboot your Mac, as soon as you hear the chime press the option/alt key and hold it until the boot manager appears, select OSX to boot from.
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My computer crashed. I tried installing Elements on another computer and I get 'limit reached'.
You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number. If an agent is not immediately available, refresh the page a few times until you see the green chat button, or try at a later time.
To get help now click here for product support
Can’t get immediate help? click here for further options -
My friends computer crashed after installing itunes??
Hello, my friend got a new nano for x-mas, but after downloading itunes her computer crashed and it now can't start.
Its a quite new laptop which had up to date virus protection.
So has anyone com across this problem.. and is there a simple solution apart from re-installing the drivers??Does the computer meet the minimum system requirements?
Message was edited by: polkabike -
Computer crashed after installing new itunes version
My laptop just crashed after installing the new 9.0.2 upgrade. Upon reboot I received a dos screen that said my computer shut down due to a recent download and asked if I wanted to reboot in safe mode or normal mode. I chose to reboot normally and the computer would not boot. Now my laptop won't power up at all. Is there anything I can do, or has itunes killed my laptop??
Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??
-
for the second time in a yearish,following download my computer crashed and burned.four attempts to reinstall maverick resulted in a semi-working computer but my back up disc trashed and working files seem lost.Anybody else get this problem and how regularly or is it a selective event?
gerryIt is not safe to publish your email address in an open forum, so I've asked the hosts to remove them. Your post is here for anyone to see and if someone has a solution, they will post an answer, so there is no need for an email address.
-
Help-computer crashed-had to re-install itunes
Okay, computer crashed and had to re-install itunes, how do i get all the songs on my daughter's iopd back into the library. After I installed itunes, a window popped up saying that this ipod is already in sync with another library, and can only be synced with one library at a time. But I don't HAVE the other library anymore. It gives me two options, to erase everything on the ipod and replace it with whats in the new library (which has nothing but 3 free songs that will get deleted anyway) or the transfer just the purchased songs into the new library. But what about all the other songs that are on there?? Any help would be GREATLY appreciated.
Connect your iPod and when you get the message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all songs from your iPod. Your iPod should appear in the iTunes source list from where you can change the update setting to manual and use your iPod without the risk of accidentally erasing it. Check the "manually manage music and videos" box in Summary then press the Apply button: Managing content manually on iPod
Once you are safely connected there are a few things you can do to restore your iTunes from the iPod. A paragraph on the transfer of iTMS purchases has been added to this article: Transfer iTunes Store purchases using iPod
The transfer of non iTMS content such as songs imported from CD is designed by default to be one way from iTunes to iPod. However there is a manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and it won't recover playlists but if you're interested it's posted in this thread: MacMuse - iPod to iTunes
If you prefer something more automated then there are a number of third party utilities that you can use to retrieve the music files and playlists from your iPod. This is just a selection, you'll find that they have varying degrees of functionality and some will transfer movies, videos, photos and games as well. Have a look at the web pages and documentation, they are generally quite straightforward. You can also read reviews of some of them here: Wired News - Rescue Your Stranded Tunes
YamiPod Mac and Windows Versions
iGadget Windows Only
iPod Access Mac and Windows Versions
PodUtil Mac and Windows Versions
iPodCopy Mac and Windows Versions
PodPlayer Windows Only
CopyPod Windows Only
Whichever of these retrieval methods you choose, keep your iPod in manual mode until you have reloaded your iTunes and you are happy with your playlists etc then it will be safe to return it auto-sync again. I would also advise that you get yourself an external hard drive and back your stuff up in case you have problems again. External drives are comparatively inexpensive these days and you can get loads of storage for a reasonable outlay. -
Computer Crash after Windows 10 Update
I was attempting to install the Windows 10 upgrade (Windows 8.1 was the OP previously). I could not tell you if the update worked or not, because my computer seems to have crashed. the last time I looked it was 91% complete, currently in the "configuring your settings" portion. I let it be and accidentally tripped on the cord and unplugged it. The update still seemed to be working when I plugged it back in.A few minutes later I went to check on it and the screen was black. No backlight, no anything. I know it said it may restart a few times, so I gave it a minute to turn back on. This was over an hour ago, and it still shows no sign of turning back on. I have tried taking the battery out and putting it back in, I have tried turning it on with and without the charger connected. Nothing will work. The light next to the charging port comes on showing that it is receiving the charge, however it shows no glimmer of hope that it will actually turn back on.Any ideas on what happened and/or suggestions on how to fix it?
I have an HP EliteBook Folio 9470m with the same issue. I read that I need an APCI driver from HP (Advanced Power Control Interface Driver) but I can't seem to find it. As a workaround, hold down the shift key as you click shut down. It's been working for me. If anyone is able to find the APCI driver from HP please let us all know. I came to try to find the driver. I hope this helps. Vinn83
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