Computer Crash when adobe Premiere Element 7.0 start

Dear all,
I'm the owner of an Adober Premiere element 7.0 sw (bundled into Sony handycam sw suite).
Unfortunatly, when launching the sw and during the loading of various module, the computer crash (meaning immediate hard reset with restart to bios...)
I'm using Windows XP SP3 on an HP M7449fr (dual core intel 3Ghz + 2GB ram + Ati radeon X1300 on PCiexpress)
i have updated all my drivers, windows XP is update to date.
I don't see what to do more, the crash is systematicall and doesn't let any trace at system level for debugging.
All help welcomed.
Thx by advance
René

For info: for user of HP product with Realtek audio componant:
i have found on HP site a driver update from 5.10.00.5211 to 5.10.005229
link here:
ftp://ftp.hp.com/pub/softlib/software7/COL14855/pv-39525-1/sp26726.exe
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-39525-1&lc=fr&dlc =fr&cc=fr&lang=fr&os=228&product=2510352
this update is announced as " Improves compatibility with Adobe Premier and Premier Elements video editing software."
Good candidate too ..
I will try this update first and if no improvement, then try the wave_warp.aex patch.
BR
René

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1.) Checked for updates, said none were avaiable.
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Sonnyhanley wrote:
I have been using this premiere for well over a year without problems.
If it has worked perfectly for a year then something else must have changed. Perhaps a video card driver (if you have Nvidia then read the many forum posts) or a new camcorder with a different video output.
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Sehr geehrte Damen und Herren
Mein Computer ist abgestürzt und inzwischen habe ich einen Neuen, Schnelleren. Ich hatte nur seit 2 Monaten Photoshop Elements 11 aufgeladen und da ich einen 2. Computer in Wallis habe, wollte ich nicht die Berechtigung verlieren, das Programm auf 2 Computer nutzen zu können. Was muss ich machen, damit diese Möglichkeit immer noch besteht?
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[Moving to Premiere Elements... JTS]
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Hi ATR,
Thank you very much for your contact. This is the first person from both companies so far who tries to really help me.
As follows are your answers, I would appreciate if I could get some help with that matter.
SERIAL NUMBER FOR MY PRODUCT: The only document I have is the Invoice from Apple/iTunes Store (image below) for my Adobe Premiere Elements 11 Editor purchase, which I believe makes Apple responsible for my product as well. However, last time I talked to Apple, the advisor who spoke to me said that Apple could not do anything else, since the product was no longer available in their Store. Neversthless, Apple never provided me the serial number for the product, which I bought from Apple Store and downloaded directly to my computer. On the other side, all the times I called Adobe, the representatives could not attend me because I don't have the serial number to provide to it.
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Ans: It disappeared from Apple Store in my computer and from iTunes Store as well. However, the software was in my computer before as can be seen in the images below:
b. Is Premiere Elements 11 Editor currently installed on your computer?
Ans: It was installed in my computer when I bought it, and I did use it in 2 occasions. However, after I started to face the problem trying to open the software and use it, Apple advised me to change my Operational System from Mavericks to Mac OS X Lion 10.7 to be able to work with Adobe Premiere Elements 11, since it could be facing problems with Mavericks. After have installed Mac OS X Lion, I tried to install Adobe Premiere again, but now it is not even possible to do from the Apple Store.
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<?xml version="1.0"?>
<!DOCTYPE crashreport SYSTEM "AdobeCrashReporter.dtd">
<crashreport version="1.1" crVersion="3.0.20090804" applicationName="Adobe Premiere Elements" applicationVersion="8. 0. 0. 0" build="unknown">
<time year="2009" month="11" day="20" hour="22" minute="57" second="2"/>
<user guid="f32bcbfe-242d-4051-8b96-487956b2e7bc"/>
<system platform="windows" osversion="5.1.2600 SP 2.0" applicationlanguage="Language Neutral" userlanguage="en_US" oslanguage="en_US" ram="893" machine="AMD Athlon(tm) 64 X2 Dual-Core Processor TK-55" model="x86 Family 15 Model 104 Stepping 1" cpuCount="2" cpuFreq="1800 MHz" busFreq="" locale="English (United States)"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x01a29f27">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x01a29f27" symbolname="UIF::MenuUtils::RenameMenuItemCommand"/>
</thread>
</backtrace>
<registerSet>
<register name="EAX" value="0x00000000"/>
<register name="EBX" value="0x000000fa"/>
<register name="ECX" value="0x50010001"/>
<register name="EDX" value="0x0012ddc0"/>
<register name="ESI" value="0x0c93f3a0"/>
<register name="EDI" value="0x0012df24"/>
<register name="ESP" value="0x00000057"/>
<register name="EBP" value="0x0000004f"/>
<register name="EIP" value="0x00000000"/>
<register name="EFL" value="0x00010246"/>
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<binaryImage start="0x00400000" end="0x008de000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\Adobe Premiere Elements.exe"/>
<binaryImage start="0x7c900000" end="0x7c9b2000" type="__TEXT" path="C:\WINDOWS\system32\ntdll.dll"/>
<binaryImage start="0x7c800000" end="0x7c8f5000" type="__TEXT" path="C:\WINDOWS\system32\kernel32.dll"/>
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<binaryImage start="0x77c00000" end="0x77c08000" type="__TEXT" path="C:\WINDOWS\system32\version.dll"/>
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<binaryImage start="0x00340000" end="0x0034f000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\LogUtils.dll"/>
<binaryImage start="0x7c9c0000" end="0x7d1d6000" type="__TEXT" path="C:\WINDOWS\system32\shell32.dll"/>
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<binaryImage start="0x687e0000" end="0x6883a000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\CoreVideo.qtx"/>
<binaryImage start="0x67e40000" end="0x67e9a000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTime3GPP.qtx"/>
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<binaryImage start="0x67cd0000" end="0x67d35000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeEssentials.qtx"/>
<binaryImage start="0x680e0000" end="0x6845b000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeH264.qtx"/>
<binaryImage start="0x67ac0000" end="0x67bb5000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeImage.qtx"/>
<binaryImage start="0x676b0000" end="0x67780000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeInternetExtras.qtx"/>
<binaryImage start="0x67c50000" end="0x67cc9000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG.qtx"/>
<binaryImage start="0x67d40000" end="0x67d9a000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4.qtx"/>
<binaryImage start="0x67da0000" end="0x67e32000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeMPEG4Authoring.qtx"/>
<binaryImage start="0x67bc0000" end="0x67c42000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeMusic.qtx"/>
<binaryImage start="0x673b0000" end="0x6748b000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeStreaming.qtx"/>
<binaryImage start="0x68050000" end="0x680ab000" type="__TEXT" path="C:\Program Files\QuickTime\QTSystem\QuickTimeStreamingAuthoring.qtx"/>
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<binaryImage start="0x74980000" end="0x74a94000" type="__TEXT" path="C:\WINDOWS\system32\msxml3.dll"/>
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<binaryImage start="0x74810000" end="0x7497d000" type="__TEXT" path="C:\WINDOWS\system32\quartz.dll"/>
<binaryImage start="0x74ef0000" end="0x74ef8000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemprox.dll"/>
<binaryImage start="0x75290000" end="0x752c7000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemcomn.dll"/>
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<binaryImage start="0x74ed0000" end="0x74ede000" type="__TEXT" path="C:\WINDOWS\system32\wbem\wbemsvc.dll"/>
<binaryImage start="0x75690000" end="0x75706000" type="__TEXT" path="C:\WINDOWS\system32\wbem\fastprox.dll"/>
<binaryImage start="0x767a0000" end="0x767b3000" type="__TEXT" path="C:\WINDOWS\system32\ntdsapi.dll"/>
<binaryImage start="0x76f20000" end="0x76f47000" type="__TEXT" path="C:\WINDOWS\system32\dnsapi.dll"/>
<binaryImage start="0x174b0000" end="0x1754c000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\MediaIO\codecs\aacaudio.vca"/>
<binaryImage start="0x4f180000" end="0x4f22c000" type="__TEXT" path="C:\WINDOWS\system32\wmadmoe.dll"/>
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<binaryImage start="0x184f0000" end="0x18602000" type="__TEXT" path="C:\Program Files\Adobe\Adobe Premiere Elements 8.0\ad2h264vout.001"/>
<binaryImage start="0x4c250000" end="0x4c38b000" type="__TEXT" path="C:\WINDOWS\system32\wmvdmoe2.dll"/>
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</crash>
<reproSteps>
</reproSteps>
</crashreport>

Hello,
I have the exact same problem as you with PE8 and Win7 (x64), and a reboot also helped me. But the problem came back the next time I tried to open PE. Have you expreienced the same? It cant be that we have to reboot every time we want to use PE?
Best regards
Øystein Morvik
Norway

Msiexec error when installing Premiere Elements

I had a very disappointing time with support and still cannot install my new copy of PS Premiere Elements.
I downloaded the softare. Installed the PS Elements. It was smooth.
I then tried to install Premiere Elements and it does not work.
When I started the .exe it asked for a place to extract files. I did this. Then it tried to install. But after a while I get this box with the msiexec commands listed in it. Eg.
Windows ® Installer. V 3.01.4001.5512
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
                </package | /i> <Product.msi>
                                Installs or configures a product
                /a <Product.msi>
                                Administrative install - Installs a product on the network
                /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
                                Advertises a product - m to all users, u to current user
                </uninstall | /x> <Product.msi | ProductCode>
                                Uninstalls the product
Etc etc etc.
And then finished with an error that it was not installed.
I then manually clicked on setup.exe I then got a screen asking for language, but then I get a windows showing again options for using msiexec command.
When I try using the Adobe Premiere Elements 10.msi then i get an error
Adobe Premiere Elements 10 - Setup
Install Adobe Premiere Elements 10 using the setup.exe in the root folder.
I called support. They had me extract files into a folder off of eg C:\PS
I did this. Started the setup.exe, Same error as above msiexec.
He then had me install it with the runas administrator. I tried same error.
He then told me to create a new account on the computer with admin privileges. I didn’t really like this, but I did this . And restarted the setup but still same msexec error.
The support person said it was an admin error. Sadly I think he is wrong, he just read the message and quickly gave the first thing he could think of. I asked him why he felt that, and he said based on the error. However sadly I don’t believe he is understanding the “error” He saw the words “Administrative install - Installs a product on the network” (see above) and quickly said oh its an admin problem. I didn’t realize at the time that this is not really an error message regarding the administrator, but just the output of a badly formed command, with a default output of a badly formed command.
Let me explain..
What I believe is that somehow the script that is running the install is trying to run the msexec program and the output is simply the output of the msexec program when the parameters are not right. In fact if you open a dos prompt and type msiexec you get the exact same output. The error is not really an error but just the output like any other of a command with no perimeters. Like if you type defrag or copy from the command prompt with out the right parameters. The command gives a response. For some reason the support person saw the word “administrator” and quickly jumped to the conclusion oh its an administrator issue that was the error. The support person kept asking me if that was all and was definitely trying to get rid of me. It quite frankly was very disappointing that he didn’t know this how to resolve the issue and just wanted me to go away.
Can anyone tell me how to install this program. I am on a domain and have both domain and local passwords. Im using windows XP.
By the way I tried using
ok, i fnally was able to extract the files, enter serial numbers, and run the program, I'm testing the program now
the problem is adobe's fault, a faulty script or something on the dvd.
in my situation, to get this program installed, i decided to do the following:
1) optional: copy the install dvd to hard drive.
2) locate the adobe premiere elements 10.msi file.
3) type in    msiexec /a "adobe premiere elements 10.msi" /qb TARGETDIR="C:\tempfolder"
to unpacked the msi archive.
4) go into the c:\tempfolder/programfiles/Adobe
5) optional: copy or move the Adobe Premiere Elements 10 folder into your c:\Program Files\Adobe folder so it sits with the rest of your adobe programs
6) you have to make your own desktop icon
7) when you go into the premiere elements folder click on Adobe Premiere Elements.exe to start the program
8) it may tell you to download the Adobe Application Manager from http://www.adobe.com/go/applicationmanager
so download it if necessary. the ApplicationManager2.0_all.exe file will silently install.
this does work HOWEVER, it doesnt really install it with all the registry etc. and doesnt integrate it into the PSE. So I dont think this is really the right option.
Oviously it should install properly. (thanks anyway)

Thanks Jeff for helping.
The version of the install software is definetely 32 bit. eg its PremiereElements_10_LS15_win32.exe with the corresponding win32 zipped file.
BTW the fact that I can extract the files and then run the program as a stand alone program means I think? that it is the right version and can run on this computer. Its obviously an install issue it seems.
The version of XP i have is XP prof sp3 version 5.1 build 2600.xpsp_sp3_gdr.101209-1647
Based on your comment regarding the install version, I found and downloaded the 4.5 version of the msiexec software. Tried to install the PE again and got the same error ... EXCEPT that now the output comes from the 4.5 version instead of the previous version. eg.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
etc etc.
So obvously the new installer got installed, but still the install process doenst work.
Any further ideas.

Is it possible to purchase Adobe Premiere Elements 13 user guide

Is it possible to purchase Adobe Premiere Elements 13 user guide.

learnerinneed
Thanks for the follow up. With the cost of ink and paper these days, the Help PDF shines as a PDF file saved to the computer hard drive for reference. In the later versions, the PDF has hundred plus pages.
I did purchase Photoshop Elements 6 and Premiere Elements 4 in the box packaging when they were released. I still have them installed on my computer even when I went on to later versions and other computer operating systems. I have not looked at what was in the box since the purchase. I looked tonight in the box to refresh my memory as to what User Manual might have been included.
What I found for Premiere Elements 4 in the way of a User Manual as a 23 page booklet titled
Adobe
Premiere
Elements 4
Getting Started Guide
Windows XP
Windows Vista
Is this the Premiere Elements Users Manual for PE4 to which you referred?
We would be glad for the opportunity to be of assistance in threads if you have questions about the program and need clarification on anything written here or elsewhere on the program's features and workflows. If you are used to working with Premiere Elements 4, then period of adjustment will set in...major change in features and workspaces with versions later than 10. Principles tend to remain the same, but it is very frustrating to be armed with principles when you cannot find a feature.
We are not Adobe here...rather user to user. And, this user wants you to succeed. Exploration and experimentation are major tools for success.
Best wishes
ATR

Computer Crash when adobe Premiere Element 7.0 start

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