Computer crashed - can I retrieve past purchases?

My computer crashed. Is there a way to retrieve my already purchased downloads?
Thanks Cathy

Hi, Cathy.
If the purchases are on your iPod, you can make use of this article in the Apple Knowledge Base.
Other than that your options are limited.
Apple's policy is clear: iTS purchases can be downloaded only once. It is your responsibility to make back-ups . (For most people, this will involve either CD's/DVD's or an external drive .)
That being said, at their discretion they have made one-time exceptions to this policy. You can ask for an exception by submitting the form on this page:
http://www.apple.com/support/itunes/store/browser/
Good Luck! But whatever the response from Apple, remember:
Your music is valuable - please back it up!
P.S.
If you want to get a bit of a "bigger picture" on back-ups, you might want to make yourself a cup of tea and have a look at this article on the PC World web site and this Microsoft support page .

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