Computer crashed i reinstalled CS5 but it will not take my serial number

My computer crashed and I reinstalled CS5 from the download sight. I have a license for two computers which was installed on two iMac computers. The one iMac crashed and I could not get in my hard drive, so I purchased a MacBook Pro. I called Adobe and they gave me a case number 0215153209 along with the web sight to download the software and my serial number of the product. I downloaded the product but it will not accept the serial number. I wonder, since I had it installed on two computers and I was unable to delete the software from the computer that crashed that it thinks I'm trying to load it on a third computer? I do I over come this?

Stephene30094839 I reviewed the serial numbers you offered in case 0215153209 and they both have activations remaining. What specific error message are you receiving when installing Creative Suite 5? If you are receiving the error message that the serial number is invalid then can you provide a bit more history? You indicated an iMac crashed and you could not get into your hard drive and then bought a MacBook Pro. Were any files or folders transferred from the iMac to the MacBook Pro?

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