Computer crashed while downloading an album

My computer crashed while downloading the new Kings of Leon album and now there are several songs that are not on my computer. I don't want to pay for the songs individuall as they should have been downloaded.

Contact Customer Services, cick on this link you'll be able to email your query: iTMS Customer Service. On the form choose Downloading then My Download was interrupted and fill in your comments in the box provided. You could also look at the link on that page "How to resume interrupted download"

Similar Messages

  • Computer crashed during download of album.

    My computer died after 3 songs were downloaded out of 16 songs. So I have 13 songs on the album that I purchsed that I didn't get.
    Does anyone know how I get the rest of the songs on the album I was downloading that I purchased?

    simleyswimmer,
    It is usually preferable to start a new thread for a different issue.
    If I understand correctly, you have the music on another computer already, is that correct?
    If so this article should be of some assistance:
    http://docs.info.apple.com/article.html?artnum=93063
    EDIT: See the thread Simleyswimmer created, and will put the reply there also.
    Message was edited by: Nathan C

  • Computer crashed when Downloading an album

    Hi,
    I've just bought an album of 14 tracks and due to Photoshop CS4 crashing, I had to switch off my iMac, I lost tracks 5/6/7.
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    If you have clicked "Check for Available downloads" and there are none, then go to your purchase history and click "Report a Problem", report the problem and Apple should resolve within a day.

  • I have iphoto 5.0.4  My computer crashed while trying to quit iphoto and when I rebooted my albums and organized folders had all disapeared.  All my photos are still there but how do I retrieve my folders and albums?  I tried rebuilding the database

    My computer crashed while quiting iphoto.  When I rebooted my albums and folders had disappeared.  How do I get them back?  I tried rebuilding the database to no avail.  I am using iphoto 5...
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  • HT201272 Had some wifi issues while downloading an album. First 3 tracks... sound stops way early but continues the count. How can I tell iTunes to redo the first 3?

    Had some wifi issues while downloading an album. First 3 tracks... sound stops way early but continues the count. How can I tell iTunes to redo the first 3? Any way to just fix it?

    Hey davma1
    All you need to delete the songs then go through the process of downloading the past purchase again.
    Deleting files from the iTunes library and your computer
    http://support.apple.com/kb/ht3842
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/HT2519
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  • Computer Crashed during download

    My Computer crashed while i was downloading photoshop. After i restarted my computer adobe application manager says next to photoshop "up to date". The Problem is that the download didn't finish so i don't have photoshop and i can not download it again! Any ideas?
    Thanks

    Shebatsky86 please see Creative Cloud AAM lists Applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html which discusses how to resolve your current difficulties.

  • Computer froze while download purchases....some songs are lost

    While downloading the album "Broken Boy Soldiers" by "The Raconteurs" my computer froze and had to be restarted. When this happened, two of the songs were at the "processing" stage so according to iTunes they were already downloaded when I restarted, however the song files are nowhere to be found. When I did the check for purchases it started downloading the non-downloaded songs, with the exception of those two songs. How do I get them back?

    Click here for information.
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  • How can i re download a movie from itunes store that i bought but it crashed while downloading?

    from the "download recent purchases" on itunes i can seem to be able to access movies, only music, apps and tv series… how can i re download a movie from itunes store that i bought but it crashed while downloading?

    If it never finished downloading then, Store>Check for Available Downloads

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  • TS1424 i had an error on one song while downloading an album how can i get that song

    I had an error (i dont remember the number) on one song while downloading an album how can i get that song to download?

    It may be a corrupt / damaged download.
    If you live in a Region that allows re-downloading Music...
    Delete the Song(s) and re-download...
    See Here  >  Download Past Purchases  >  http://support.apple.com/kb/HT2519
    If not... Contact iTunes Customer Service  >  Apple  Support  iTunes Store  Contact Us

  • ITunes crashed while downloading album

    iTunes crashed while I was in the middle of downloading an album. I was charged for all 16 songs although I only got 9 so far (before program crashed). How can I get the remaining 7 songs that I already paid for? Thanks.

    I already paid for 2 songs and they both will not download it keeps saying connection timed out and i dont get what i am supposed to do it says error 3259 and i downloaded the latest itunes and it still does the same thing and i cant even upgrade or restore my ipod it just will not download does anyone have the same problem?? I need a number or something..

  • Computer crashed while Firefox was updating and corrupted the program so it won't open at all and I can't get my many bookmarks

    I have had recurrent problems with my computer crashing for the past several months that I was not able to fix. I was downloading and installing updates for Firefox when the computer suddenly and completely crashed - just an immediate shutdown. When I was able to reboot it, Firefox would no longer open, and I got the following error message, along with the 'bong' sound or an error: C:\ProgramFiles\MozillaFirefox\js3250.dll is either not designed to run on Windows or it contains an error...." The crash in the middle of the download corrupted Firefox so that it could no longer be accessed. HOW CAN I RECOVER MY FEW HUNDRED IMPORTANT BOOKMARKS? Any help you can give me with this would be greatly appreciated! Thanks!!! Ron

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    You can find the latest Firefox 3.6.x release in all languages and for all Operating Systems here:
    *Firefox 3.6.28: http://www.mozilla.org/en-US/firefox/all-older.html

  • ITunes crashed while downloading purchased music

    I bought some songs from iTunes and it crashed while I was downloading. It seems that the crash happened while I was downloading the first song so I was not able to download any of the songs I bought.
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    Got it to start downloading! Thanks!

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