Computer crashed whilst installing photoshop elements 11, now serial number invalid?

Recently purchased photoshop elements 11, when installing my computer crashed. When attempting to install for a second time it now displays a message saying my serial ref is invalid?
Do I need to get a new reference?
If so, how do I get a new reference?

Dgjr7878 it is likely that the current installation of Photoshop Elements and it's licensing files got corrupted if your computer is crashing.  Is this a common occurance?  If so you may want to address the stability difficulties you are experiencing with your current computer prior to reinstalling.
There are additional steps you can try to recover from your computer's unexpected restart.  Which operating system are you using exactly?

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