Computer crashes after enabling EAX /

Question

I just bought a sounblaster XFI Extreme Audio, and when I enable EAX and any kind of sound goes off.. windows crashes. I tried reinstalling the drivers, no dice, reinstalled windows then drivers, no dice.. customer support was a joke about it told me to do what I already did and left it there, of which I told them I already did in the message I sent to them... :angry:.
I am out of idea's.
Anyone else have/had this problem?
Know a fix?
system specs:
athlon xp 2700 barton processor
nforce2 motherboard
radeon 9800 pro
.5gb ram
Windows XP pro
Soundblaster XFI xtreme audio
Message Edited by SmoothKnight on 03-22-2008 08:0 AM

Answer 1

What exactly do you mean by enabling EAX? As in are you trying to play a game with EAX sound effects, and it causes a crash, or are you trying to access something in EAX control panel before the crashboom? Nvidia has released many updates to their NForce2 chipset drivers, which also include huge improvements/fixes for EAX. I don't know if this only relates to onboard sound chips or external cards too, but at least reading the documentation might be worth it. "Fix for EAX reverbs; initialized EAX reverbs to off when querying for the EAX listener interface; updated EAX property handlers to ignore invalid parameters instead of range limiting -- this matches Creative EAX behavior." is what I picked up with a quick peek, but that's from an ages old NForce2 update I'd presume.
And yeah, usually - the bigger the company, more crappy the customer support. Most of the time it doesn't matter if you tell them "MY DINGAMABOB DOEZ NOT WORK LULS" or if you write a fi've-page detailed description of everything possible and provide them with everything from screenshots to test results to memory dum
ps.
All you get is a link to a guide which tells you how to reinstall drivers, and then you are put "on hold" for a week or two (the very same on ATI, NVidia too). Overworked, underpaid, unmotivated (random mixture of those) support staff is the trend of the day.