Computer died - iPod died - can I get my music back?
Recently my hard drive died. I had not backed up all my purchased iTunes songs because I thought (with the proper 3rd party software) that the iPod would serve as a backup. Well, my iPod died around the same time my computer died.
iTunes knows what I've purchased; I logged into my girlfriend's iTunes and tried to purchase an album again, and it said I'd already purchased it (which I had on my dead computer before it died.) Since iTunes knows which songs I've bought, and since my computer and iPod died, will they let me redownload them without recharging me? They clearly have the song purchases on record. Any hope?
The policy on lost songs is that you have to pay to download them again:
"Once a Product is purchased and you receive the Product, it is your responsibility not to lose, destroy, or damage the Product, and Apple shall be without liability to you in the event of any loss, destruction, or damage."
You could try contacting the iTunes Music Store Customer Service and you may be able to persuade them to sanction a second free download however they are not under any obligation to do so.
if you click on any of the links on this page you'll find a space at the bottom to email your query: iTMS Customer Service
Similar Messages
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ITunes wiped clean on computer and iPod how do I get my music back?
I just did the iOS 5.1 system update for the ipod. It told me it will restore my ipod and I was okay with that. But when it was finished I went to my iTunes on my computer (iMac) and there is absolutly no music. There are no music files on my computer either. I extreamly need to get back that music that was stored on my iTunes. Those songs can't be gotten back. I rarely buy from iTunes and those songs were transfered on here from a computer that I don't have anymore. Some of these songs were even of my dead family playing and instrament and I have no copies! Please help me get my music back I am completly heart broken.
You may be able to redownload iTunes ourchased music by the following. It depends upont the country you are in:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
You will have to get the other music by the same method you got them the first time. If they are not on the iPod or computer, they are gone. Sorry. -
I hooked up my iPod to the computer and opened iTunes and now all my music is gone. I have greyed out areas where the music is supposed to be, but it says that I still have the same number of songs as I did before. Can I get my music back?
Grayed out whee? Computer? On iPod?
If in iPod that means the music files got corrupted and are lost.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
my computer broke down and now i bought a new Mac, how can i get my music back from iTunes??
Unless you subscribe to iTunes Match , Apple does not keep a backup of your iTunes library. Even then it is not the library as it exists on your computer, but some version of the media, and only media files, not playlists. Even then not all media are definitely available since anything removed from the iTunes Store since you purchased it is not available for re-download.
FAQ: Why iTunes Match Can Not Be Used as a Backup - https://discussions.apple.com/docs/DOC-4112
Using Match as a backup for iTunes - https://discussions.apple.com/message/17039436#17039436
In your case it sounds like you will have to obtain non iTunes purchases from their original source or a backup you may have made at some time in the past. -
I BOUGHT AN IPOD CLASSIC FROM A FRIEND THAT HAD ALOT OF MUSIC ON IT , I LEND IT TO MY LITTLE BROTHER (WRONG MOVE) HE WAQNTED TO DOWNLOAD SPANISH MUSIC AND INSTEAD ERASED ALL OF MY MUSIC ON MY IPOD . HOW CAN I GET MY MUSIC BACK IF IT WAS MY FRIEND THAT DOWNLOAED THE MUSIC . PLEASE HELP ME GET MY MUSIC BACK . MR. DESPERATED THANK YOU
Buy the songs that your friend put on the iPod that you liked. They had no right to give you the copyrighted music when they sold you the device.
tt2 -
I updated my iPod Touch to 6.0.1. -- after much prompting from iTunes. Now my music is GONE (along with apps, photos and podcasts). After syncing a bunch of times some of it came back, but not all of it. How odd is that? How can I get my music back?? I'm really bummed! Everything shows in iTunes, but it's not synching right. So glad I updated. NOT.
Go to iTunea>Preferences>Devices and see if there is a backupright at the time you did the update. Then try restoring from that backup. If the apps are in your iTunes library, any app data will be restored to the iPod.
When restoring from an iOS 4 (or later) backup, if the device had a passcode set, iTunes will ask if you want to set a passcode (and remind you that you had protected your device with a passcode). iTunes will not ask you to set a passcode when restoring from iOS 3.x and prior backups.
Therefore, remembe the passcode that you enter this time.
It appears that if you restore from a backup, that backup is not subseqyently overwritten by the next backup. -
i was downloading music from my partners purchased music on my phone and it wiped all my existing music, how can i get my music back as i dont have it on my computer anymore? please help me
If you bought this music from iTunes you can download it again from within your Purchases in the iTunes App.
Otherwise, razmee is right. you can only sync to one itunes library. If you sync to another one whatever does not exist on the new library will get removed from the phone.
That's is by design to avoid Piracy. As otherwise you could simply transfer purchases to other users. -
Can't export my slide show. Is the file too big? Tried to export without music. Now, can't get the music back into it.
If you want help you’ll need to give us more information. There are 9 different versions of iPhoto and they run on 8 different versions of the Operating System. The tricks and tips for dealing with issues vary depending on the version of iPhoto and the version of the OS. So to get help you need to give as much information as you can. Include things like:
- What version of iPhoto.
- What version of the Operating System.
- Details. As full a description of the problem as you can. For example, if you have a problem with exporting, then explain by describing how you are trying to export, and so on.
- History: Is this going on long? Has anything been installed or deleted? - Are there error messages?
- What steps have you tried already to solve the issue.
- Anything unusual about your set up? Or how you use iPhoto?
Anything else you can think of that might help someone understand the problem you have. -
Seems like the iTunes app has lost most of my music. How can I get my music back?
Seems like the iTunes app has lost most of my music. How can I get my music back?
A new version shouldn't do that but it does seem to happen on occasion to a few unlucky ones. Restore your library from the backup you make of your computer before you install new software. If you don't have one, this is a learning experience.
Your i-device was not designed for unique storage of your media. It is not a backup device and media transfer was planned with you maintaining a master copy of your media on a computer which is itself properly backed up against loss. Syncing is one way, computer to device, updating the device content to the content on the computer, not updating or restoring content on a computer. The exception is iTunes Store purchases which can be transferred to a computer.
iTunes Store: Transferring purchases from your iOS device or iPod to a computer - http://support.apple.com/kb/HT1848 - only purchases from iTunes Store
For transferring other items from an i-device to a computer you will have to use third party commercial software. See this document by turingtest2: Recovering your iTunes library from your iPod or iOS device - https://discussions.apple.com/docs/DOC-3991 -
I deleted my music through the "manage storage" section in the options to make room for the ios update awhile back. Now I can't get any music back onto my device through itunes. (I've tried restoring the device twice to no avail)
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
i downloded music using a different apple id on my ipad then i changed my id on my ipad to match my iphone but it isnt showing my music i bought with my old ipad apple id on icloud. how can i get my music back!?
It won't show on iCloud because iCloud is associated with a specific Apple ID. The music should be on your computer's iTunes and a Sync will put it on the iPad (be sure to configure iTunes properly). If you want to get it from iCloud, I think that you need to temporarily change your ID back to the old one but I've never done that myself.
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I was updating my software on my iphone 4 and it crashed so it recovered it and i restored it from its back up. However I have lost all my music and my apps but not my pictures. How can i get my music back. I did not remove my phone from the computer until it had said it had finsihed.
Media and apps are not part of the backup. They need to be re-synced from your itunes library or re-downloaded from the store.
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I made a mistake by pressing autofill on my hp windows laptop and all of my music was gone from itunes and my iphone 5s, how can i get my music back onto my iphone 5s?
Have you checked to see if the media files are still on the computer? See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
i synced my phone that had an itunes account but no music on it to a computer and it erased all the music on that computer. is there any way to get the music back?
See this older post from another forum member Zevoneer covering the different methods and software available to assist you with the task of copying content from your iPod back to your PC and into iTunes.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
B-rock -
My hard drive failed so I sent it off to get recovered. How can I get my music back that I purchased from my old iTunes account?
See Downloading past purchases from the App Store, iBookstore, and iTunes Store
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