Computer does not accept id and password

My friend just bought a new  iMac computer, which does not allow her to access it because it is rejecting what she considers to be
her correct id and password. Is there a way to circumvent this problem? Any suggestions will be appreciated.

You can always start up from the install DVD that came with the Mac. That will allow you to reset the password. See: Mac OS X: Changing or resetting an account password

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    It's been reported that Apple's servers are having problems tonight. Just try again later.

  • Server does not recognise user and password

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    Welcome to the Apple Community.
    iForgot.com 
    Ask for a password reset.

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