Computer does not recognize Iphone 4 is plugged in to USB. Can't transfer pictures.

My HP laptop always use to recognize my Iphone 4 then all of the sudden stopped. I have been trying to transfer pictures and it does not see that any device or camera is plugged in to it like it use to. I have VISTA on my computer. When I go to My Computer it doesnt show anything is even plugged into the USB port. I tried all 3 ports on the laptop. The Windows help assistant talks about needing a driver..basically a software disc to load any new divice onto the computer. How would I get a driver for the Iphone?? I never needed that before. I could just plug it in and I would get the pop up asking if I wanted to transfer my pictures, etc. This is so annoying! I do back up to I Cloud as well.

Hi..Yes, I Tunes is installed on the computer. I sync with it no problem. I am trying to get the pictures from my Iphone onto my computer. When I use to plug the phone in I would get a pop up from Windows saying do you want to transfer pics to computer, do you want them to erase off phone once transfered, etc. Now I do not get the pop up. It is like the computer no longer recognizes that my Iphone is plugged in. Technically the pics are on my computer in the Photo Stream folder..but I want to actually transfer them off the phone. I have tried to turn off Photo Stream and I cloud but it does not help. The computer still does not recognize the phone plugged into the USB. If I go to "add a printer, scanner or camera" on the computer..it does not see it either. That is where it talks about having a driver to set up a new hardware device. I have 900 pics on my phone that I do not want to have to delete one by one...and I want to make sure they are downloaded. I also have videos that I want to download to the computer either and those are no where to be found..not even in the Photo Stream folder. I appreciate any help!

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I found a webpage where a user reported the same issue as me.
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Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hello Shern,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
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Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Computer does not recognize Iphone 4 is plugged in to USB. Can't transfer pictures.

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