Computer doesn't go to sleep, just crashes.
Hello!
I have an HP dv7-1450US with Windows 7 that's about fifteen months old. It has two problems that, in combination, are causing me issues!
The first is that the power jack is a little tempermental, such that every now and then it stops working and I need to wiggle the power cord until it starts charging the computer again.
The second is that, when it reaches the low battery (and critical battery) points nothing happens, although I have the computer set to sleep and hibernate, respectively. Basically, when you take these two together, the computer just stops charging about once a day and lets its battery run down until it crashes and all my work is lost!
Sleeping and hibernating both work fine on their own--when I select them in the start menu or close the laptop lid, it goes to sleep without any problems.
I've reinstalled the power driver a bunch of times without success.
Any help would be much appreciated! Thanks!
Hi,
Power jack issue: That will require replacing the power jack and connector harness (unless you just love soldering).
You are fortunate in that the DC power jack for your laptop does not require soldering skill to replace. It connects with a harness and connector to the system board. You should be able to find a certified tech or shop locally who can do it for you. Here is a video that shows just how involved this is on most laptops. Yours is easier but still requires major disassembly.
That may be the root of the problems you are having.
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer
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