Computer doesn't recognize data/photos/videos on Thunderbolt

Hey all - I am new to smartphone.  The TB is the first I've ever had. Its been quite entertaining getting everything set up, but I'm noticing some issues.  I haven't been able to find a fix for them.  I'm hoping a new phone isn't necessary because it took me days to get this phone set up how I like it.
1.  When I plug my phone into the computer, "Verizon Mobile" shows up on my E drive, but the only folders are "drv" and "img".  I can't find my pictures or videos anywhere.  (I switched out the SD cards to see if my computer would read a card from a previous phone and it didn't help the situation).
2.  I am getting an "unexpected SD error" and now numerous photos and videos have disappeared.  I've downloaded quickpic and Astro per other people's recommendations and neither located the missing files. 
Any ideas for a newbie?  Any input is much appreciated.

twostepper32 wrote:
Hey all - I am new to smartphone.  The TB is the first I've ever had. Its been quite entertaining getting everything set up, but I'm noticing some issues.  I haven't been able to find a fix for them.  I'm hoping a new phone isn't necessary because it took me days to get this phone set up how I like it.
1.  When I plug my phone into the computer, "Verizon Mobile" shows up on my E drive, but the only folders are "drv" and "img".  I can't find my pictures or videos anywhere.  (I switched out the SD cards to see if my computer would read a card from a previous phone and it didn't help the situation).
Did you select the Mass Storage option to activate sd card as storage device?
2.  I am getting an "unexpected SD error" and now numerous photos and videos have disappeared.  I've downloaded quickpic and Astro per other people's recommendations and neither located the missing files. 
Do you get this error while plugged into a PC? Try Placing the sd card in a pc card reader...
Any ideas for a newbie?  Any input is much appreciated.

Similar Messages

  • My computer doesn't recognize my iphone as a device

    My iPhone 4S is full and I don't want to buy more storage. I am trying to move the photos on my iPhone to my PC (Windows 7) but when I use my USB cable to connect the two devices, my computer doesn't recognize the iPhone as a device under "Hardware and Sound." It does, however, realize that it's connected to iPhone when I dig around in the Control Panel tab. iTunes thinks I need to reconfigure my phone (sorry, not an option, iTunes!). Help!?!

    Have you tried connecting to other USB port?
    Once connected, an "autoplay" windows dialog box will appear asking "XXXX iPhone" import pictures and video, open device to view files, etc.
    You can select either or to copy photos manually you can go to my computer and under portable device will show your iphone and go into to see all your photos and videos.

  • I have an 11" MacBook Air.  When I plug in my VGA adapter to my Thunderbolt port, the computer doesn't recognize it ... unless I reboot the computer.  Is there another way to get the computer to recognize the adapter?  (It works with my MacBook Pro)

    I have an 11" MacBook Air.  When I plug in my VGA adapter to my Thunderbolt port, the computer doesn't recognize it ... unless I reboot the computer.  Is there another way to get the computer to recognize the adapter?  (It works with my MacBook Pro)

    Thanks for the useful feedback, Knucklesmac. I agree. I must have blown something on the logic board -- because I had a faulty old KVM switch that would not switch between computers without some nasty hot-plugging/unplugging the VGA video cables. (wince!). It's like when Dizzy Dean ruined his arm because a line drive hit him in the foot and he readjusted his mechanics around the injury. I take the blame because this has been a great computer, and does not deserve any blame.
    If it will help anyone else reading this thread, C2G (née Cables to Go) has some interesting ideas for still getting external video out of this computer:
    -USB-to-VGA
    http://www.cablestogo.com/product/30545
    -Convert s-video or composite video signals to high resolution VGA
    http://www.cablestogo.com/product/40971
    The price range is $75-$85, which doesn't make horse sense to me for such an old computer -- which has a lot of life in it anyway, because its own 15" monitor is not chopped liver.
    el7

  • My computer doesn't recognize my Zen Creative Vision:M (30 GB) anymore

    ? I still use XP and I have this mp3-player for a year now and it has been working fine until yesterday. I ripped Stefani's first album and tried to drag one of her songs on my mp3-player, but the player couldn't handle the file it seemed. So it fell out, on, out, on and I just unplugged it. Then I plugged it back in, but ever since my computer doesn't recognize it (in the media explorer it also says it's not plugged in). The videos in my library also seemed to be missing all of the sudden (only the maps remained).. and?I re-installed every programm, including windows media player, and the only outcome of it is that my computer now labels it as a MTP Media Player. So now it does connect, but i still can't transfer files or get into the player's system.
    It's strange, because many people have encountered this problem and the solutions seem to vary; one even solved it by simply re-installing WMP, which didn't work for me.
    Help would be awesome, guys!

    From the recovery screen do a Clean-up,reboot. If you have copies of all your music you may need to Format the player (do not choose reload firmware or anything like that)? http://forums.creative.com/creativel...scending&page=

  • There is a DVD stuck in my drive on my iMac, the computer doesn't recognize it's there, how do it get it out?

    There is a DVD stuck in my drive on my iMac, the computer doesn't recognize it. How do I get it out?  I was trying to burn some photos onto it. Some error camer up, and then I coudn't get it out.

    Hello, try holding the Mouse button down while booting up.

  • My password works fine when I turn the computer on, but when I try to wake it from sleep mode the computer doesn't recognize my password -- the same one I used successfully when I turned the computer on.

    My password works fine when I turn the computer on, but when I try to wake it from sleep mode the computer doesn't recognize my password -- the same one I used successfully when I turned the computer on.

    Okay, I seem to have solved the problem I posted about earlier.  I noticed that the language preference in the upper right hand corner of the screen (between the date and time and the Spotlight icon) had somehow gotten switched from American English to French.  When I switched it back to American English, my password worked when waking the computer from sleep mode.  I have no idea why changing the language preference would affect the way the password works but that seems to have been the case.  I'll post again if I experience more problems.

  • My ipod touch (4gen) won't turn on or charge. My computer doesn't recognize when I plug the ipod in. What can I do?

    My ipod touch (4gen) won't turn on or charge. My computer doesn't recognize when I plug the ipon in. What can I do?

    same problem over here

  • My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?

    My Windows 8.1 computer doesn't recognize my iPod nano 7th generation. Why?
    When I connect my iPod to my computer, nothing happens. I've read the tips in the section "support" and I noticed that maybe Windows 8 is not one of the operating systems that are compatible with an iPod nano 7th generation. If I'm right, what can I do if my only device is a Windows 8?

    Hi, Grafiti. 
    Thank you for the question.  Below, I have attached a couple troubleshooting articles that will help resolve the device not being recognized by iTunes.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    If the issue still persists after processing these steps, see the section in the article below labeled Verify that the Apple Mobile Device USB Driver is installed > For Windows Vista, Windows 7, and Windows 8.
    Device not recognized in iTunes for Windows
    http://support.apple.com/kb/TS1538
    Cheers,
    Jason H.

  • Computer doesn't recognize my printer since upgrade

    my computer doesn't recognize my printer since upgrade to yosemite

    Hi ..
    Try a reset >  Mac OS X: How to reset the printing system
    If a reset doesn't help, visit the website for your printer manufacture then search for v10.10 Yosemite drivers to download and install.

  • Computer doesn't recognize administrator password.  How to override or reset?

    Computer doesn't recognize administrator password.  How to override or reset?

    You cannot override but you can chage it, the approach depends on the Mac OS X you are using.

  • My computer doesn't recognize my SD card! what can I do?

    When I insert my SD card from my camera, the computer doesn't recognizes it. What can I do?
    thnx

    try a diff. SD card.   What then?   Tried an SD card to USB reader to verify if the SD card slot is bad?

  • Why is my computer doesn't recognize my Ipod Touch?

    My computer doesn't recognize my Ipod Touch. Any suggestion?

    Here:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X

  • Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

    Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

    http://support.apple.com/kb/ht1808
    http://support.apple.com/kb/ts1567
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • I just test drove a Lexus ES with the Entune system, and it not only didn't play the music I expected, it caused the iPod to become totally unresponsive, even my computer doesn't recognize it?  Is there a fix for this?

    I just test drove a Lexus ES with the Entune system, and it not only didn't play the music I expected, it caused the iPod to become totally unresponsive, even my computer doesn't recognize it?  Is there a fix for this?

    This problem sort of solved itself.  The iPod kept running until the battery went dead, and when I plugged it in to power this morning, it behaved normallyh.

  • Latest iTunes update: computer doesn't recognize DVD drive

    I updated iTunes and my computer doesn't recognize my keyboard and my DVD drive.
    I was able to get the keyboard back by unplugging it and plugging it back in.
    I had to do a system restore to get back the DVD drive.
    I don't want to reinstall the update until I'm sure this won't happen again.

    Hello matthewfromwindber,
    The following article can help you resolve the issue with your DVD drive after udpating iTunes.
    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install
    http://support.apple.com/kb/TS2308
    Cheers,
    Allen

Maybe you are looking for

  • UK Payroll Issue for terminated emp.

    HI Experts. Im facing a problem with payroll process. I did termination action for an employee.  He was paid in September but I made him a leaver from 31.08.08 so that the system will reverse automatically the entry for September.  When running the p

  • Manual for LR2

    Have purchased LR1 and am now using Beta2 and rcvd notice it's time to upgrade. I really like the LR1 manual -- oh how I wish my cameras came with the same quality manual. Has Adobe updated their manual for LR2? And will it come with the disc if I re

  • No sound or audio

    Dear HP, I have a Hp pavilion G6 G6-2288ca That is Windows 8 64 Bit and when I went on this computer today no Sound or Audio came out of the computer. From, GL99

  • Payment and shipping to Bulgaria?

    heya guys, can anyone inform me if I am able to purchase and pay for a laptop considering the fact that I am from Bulgaria ( Europe ). I have a Bulgarian credit card, but when it comes to the actual payment processing page, I cannot enter different b

  • Fitch in WebI report

    Column Revenue and Sales..If this is WebI fitch, then how can i do it? http://content.foto.mail.ru/bk/gurinv/_myphoto/i-2.jpg Edited by: ma3atr0n on Nov 11, 2011 4:33 AM