Computer doesn't recognize my iPad, wants me to start new.

Question

I recently attempted to sync my iPad (16gb wifi). I haven't synced it since May. I am using the same iTunes and iMac that I was using when I first set up the iPad.
Whenever I attempt to sync the iPad, I am asked to register and I am asked if I want to start a new iPad profile or restore from a backup. I have many apps and a good amount of information I do not want to lose on the iPad. Is it possible to not lose any of the information on the iPad, or will I be forced to lose all of my info in order to sync to this computer?
Thank you.
Message was edited by: Eddiecoaster

Answer 1

First thing I would try is Resetting Sync History. In your spotlight search type isync and click on the top hit. It will open and then click on iSync in upper left corner next to apple symbol. Click Preferences and then click reset sync history. See if it lets you sync then. If not I would try to create a back up( http://support.apple.com/kb/ht1414 ) first and then when itunes asks you to create as new or from back up you can choose the one you just created. You can make a back up by right clicking on the ipads name under devices in the left column. Before you do this though you can transfer purchases( http://support.apple.com/kb/ht1848 ) and most apps for productivity and such have backup or syncing programs you can download from their support sites