Computer Freezes and mouse pad commands freeze

Within minutes after bootup, my computer freezes. When I click with mouse on item, it will drag it across screen without that being a command. When clicking to request process, it stalls. I can use esc to get out of request with some success and have to keep trying again. Basically...it freezes up and won't move forward or backward and the only way nor follow command prompts. I have used ESC upon bootup and followed promps for bios and tune-up. Errors generated are: Memory Test: Failed Failure ID: 9GBW1L-5RL7N7-QFPH4K-406603; with Tune-Up: 9GBQ1L-5RL7N8-QFRH4K-401N03 I'm used the f10 function to rerun Bios...it said successful. Bios DAte 1/25/2013 Thank you in advance for your help!

You said that Apple ran all updates? Your profile show 10.5.4 I assume you just have not updated this or are you still running 10.5.4?
What exactly are you doing when the Macbook freezes?
Are you on any particular application?
Does it matter what applications you are using?
Do you get the spinning beach ball first before the Macbook freezes?
Have you upgraded the memory since purchasing the Macbook from Apple?
Did this problem start before or after the updates that the Apple techs performed?
Lots of questions but each one can help us help you...

Similar Messages

Pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie., pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie.

pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie., pls excuse my bad english. Keyboard and track pad are freezing up for example while watching a movie.

I think it is also done by edwardquan:/discussions/board/message?board.id=smartphones&message.id=52200&query.id=227350#M52200
Two reviews two thumbs up!!!!

Keyboard and mouse pad do not work; authorised service?

the keyboard and mouse pad on my new macbook (3 weeks old)have stopped responding. I have tried everything to restore it except reinstalling the operating system. The disk utility and hardware test do not show any problems, and when I attach an external mouse and keyboard the computer works just fine. Can this problem be anything other than a faulty connection or lose wire?
I live in Venezuela and will have major problems getting the mac back to the US (where it was purchased) for service. Apparently there are "authorised service providers" here in caracas; does that mean they can work on my mac without me losing the warranty?
thanks for any help..

Huh...I've never managed to do what you have, so I'm a bit out of ideas...
That being said, if a customer brought me a machine in that condition, I'd boot from a "live" Linux CD, save all important data on an external drive, wipe the HD clean and install a fresh OS.
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

My keyboard and mouse pad aren't responding

When I started my Macbook this morning the keyboard and mouse pad didn't respond.
In my office I use a USB-keyboard and MightyMouse and it seems like the MB still thinks they are plugged in. Now I have attached a different keyboard and mouse but the computer still behaves as if I am using my office keyboard.
What should I do?
PS: This happened after I installed the latest update. Could this have something to do with it?

Try going to System Preferences>Keyboard & Mouse>Trackpad> and toggling (check and then uncheck or the reverse) the option "Place two fingers on trackpad and click button for secondary click". I have my system set to safe sleep (hibernatemode 1) instead of the default sleep and the trackpad doesn't appear to load correctly on wake from sleep and the keyboard sometimes fails to respond. Doing the previous appears to reload the trackpad or at least makes it function correctly.
As for the keyboard functionality, I run my fingers across the rows of keys and within a minute the system recognizes the keyboard. The keyboard failure is rare, that trackpad is constant. this has happened since 10.4.6 and I don't know if it always did or is a regression.
For the keyboard section you may want to check System Preferences>International>Input Menu and try toggling the keyboard layout.
If you have a third party driver that may be causing an issue because I'm not sure how a Mac keyboard should work differently from any other keyboard with the right buttons.
Good Luck,
-j

Keyboard and Mouse pad don't work.

Can anyone help me? I figured I should come here before bringing it to a shop.
I have upgarded my ram from 2gigs to 4gigs with Crucial ram.
Though regardless if I have the new ram or old ram in, my keyboard and mouse pad don't work. There were occasions before when the keyboard would lock up for a short while, but I have no idea what's causing this.
My only thought would be that sometimes my computer would get unusually hot, but i just turn it off when that happens.
Everything else works fine, the USB ports work with keyboards and mouse's, the power chord works fine, there seems nothing wrong with the battery or display.
Thanks you for any help.

Welcome to Apple Discussions!
Has your keyboard and mouse quit working altogether or just when the computer is hot? And do I understand that an external keyboard and mouse will work with no problems?
And I am wondering about your computer running unusually hot. Are your fans operating properly? You might want to run the extended version of the Apple Hardware test to be sure that the fans and thermal sensors are working properly. If they are not, you will get one or more error codes.
Another thing to do to check when your Mac is unusually hot is the Activity Monitor. Select "All Processes" at the top right and check for any process running that should not be which is using lots of CPU.
I don't know if the keyboard problem is related to the heat problem or not, but I would want to know what is causing the heat problem too. Over time, excessive heat can cause damage to the logic board. It could also conceivably damage the ribbon cable which connects the keyboard and I would guess that the trackpad could also be affected. So it is important to see what is going on here. If you have been experiencing excessive heat on a regular basis, this might be the underlying cause of your keyboard and trackpad problems. If so, the heat problem will have to be fixed or the other problem will recur over time.
Try the AHT and post back with any results. Also, use iStatPro to check on your fans and make sure both are running at roughly equal speeds and that they run faster when the computer gets hot.
Good luck!

Screen Freezing and mouse stopping

Please please help, in an easy way.
SInce yesterday my screen has been freezing and my mouse has been sticking, i have to shut if with the off switch as control alt delete doesnt work either
I have tried everything i can think of, please help in easy non techno language as i really am not techno minded
thank you in advance

RogerB wrote:
Try running CHKDSK /F from a command prompt.
Well you beat me by 2 minutes.
The time it took me to Log on to the forum all I can add is if the Drive is Active & the OP gets a Y/N prompt then select Y & reboot the PC.
"I have this awful feeling someone is watching every move I make (one of my pet hates is router location tagging)." Marvin (A paranoid Android)

Mac Book Pro 15inch i7 - Keyboard and track pad lockup/freeze/stop working

Hi Everyone,
I am new to the forum and have bought my first Macbook pro about 2 weeks ago.
I have been using Macs for years at work but never had my own until now.
The problem I am facing is a little concerning since the machine is only 2 weeks old.
When it wakes from sleep, the keyboard or track pad simply dont work, so I am unable to enter my password to gain access to the machine.
Another strange thing I noticed if I click APPLE and then ABOUT THIS MAC.
Nothing happens.
Is there anything I can do to repair this or run a diagnostic of some sort?
An external wacom tablet plugged in works and a mouse too, but the internal track pad and keyboard does not, on waking from sleep mode.
Any help and suggestions would be greatly appreciated.
Thank you
Bobby

to anyone looking for a solution to the problem of the Macbook Pro keyboard and trackpad not working freezing or locking up. here is a rather through issue.
http://gigaom.com/apple/the-curious-case-of-the-missing-macbook-pro-keyboard-and -trackpad/
After paying nearly £2000 for a machine that is starting to give me problems, I feel like I would rather return it and get my money back, until this problem is addressed.
With so many people having this problem for over 2 years, Apple has done nothing about it.
I had the impression Apple was always really quick to respond to hardware flaws.
Any tips on what I should do? I am still in my 90 day warranty...
Message was edited by: Bobby Locksville

Problem with LiveDock and Mouse Pad

Hi,
I write from Spain. When I use mouse pad with Livedock with my Xperia Arc S, both mousebuttons open apps. Before, with Android 2.3.4, left one was accept and right one was go back.
Will Sony solucionate this problem?
In other order, I can´t use usb masive storage with Livedock. How I have to connect it? Where can I see files of the usb in my Arc S?
My Android version is 4.0.4.
Thanks.

I’ll start with this question, what format is the external storage you are connecting to?
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Keyboard directions keys and mouse pads are not very supportive in Pavillion G6 series

Hi All,
I have been using my Pavillion G6 series since 6 months now. The mouse pad and the direction keys have already started behaving as if they have become they are ages old. What should be done in this condition?

Hi. can you please explain further? Do you mean the sensitivity? You can easily change the settings on this.

Keyboard, power button and mouse pad not responding!

I was just using it normally and all of a sudden the screen is frozen, keyboard isn't responding and nor is it he power button or mouse pad! Please help! I bought this MacBook in December 2012.

Try holding down the power button for several seconds to see if it shuts the machine off, then reboot. If the problem is solved, great. If not, try resetting the SMC. Use the procedure for "a battery you should not remove yourself."
http://support.apple.com/kb/ht3964

Iphoto will not print and the print command freezes my computer. Help!

I cannot print from iPhoto. When I give the print command my cursor turns into a pinwheel and freezes my computer.

Apparently there's some preference files other than iPhoto's that may be causing the problem. Here's how to determine if that's the case:
Trouble Shooting Preferences
NOTE: In Lion and Mountain Lion the Home/Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and press the Return key - 10.7: Un-hide the User Library folder.
If you're running Mavericks or Yosemite go to your Home folder and use the View ➙ Show View Options menu to bring the this window:
1 - close all applications.
2 - open your Home/Library folder and Option-drag (copy) the Preferences folder to the Desktop.
3 - select the contents of your Home/Library/Preferences folder and drag them into the Trash bin in the Dock. You will be asked to provide your Admin password.
4 - reboot. Be sure to know your account's username and password as you will be asked to log in with it.
5 - run the application again and determine if the problem(s) is fixed.
6 - If the problem is fixed:
A - open the working Home/Library/Preferences folder.
B - Open the Preferences folder on the Desktop, select all of the contents and drag them into the working Home/Library/Preferences folder.
C - When the Copy window pops up check the "Apply to All" check box and then click on the Don't Replace or Skip button.
D - reboot.
7 - If the problem is NOT fixed, drag the contents of the Preference folder on the Desktop into the Home/Library/Preference folder and replace the entire contents that were created by clicking on Replace.
8 - reboot and you're back as square one.
Note: keep the Preference folder on the desktop until you're sure all registration info for your apps are working. If not you can copy the required files from the desktop pref folder to the working one.

Firefox 4 screen freezes and mouse does not click after it opens and clicks fine once or twice

I downloaded Firefox 4 for Mac yesterday. It worked fine all day. Today it opened fine. After one or two clicks of my mouse the screen froze and did not respond to any clicks or mouse movement. I have tried closing and reopening and also downloading Firefox 4 again. No luck. It continues to open fine, work for the first couple of clicks and then freeze. No other part of my laptop is affected. Safari works fine too. So I am guessing it is a problem with Firefox.

My McCaffee was a trial thing, I think. I clicked on it to see if it was updated, and it said it was expired. So I'm just going to uninstall it completely and install AdAware, which is all I've ever used for years and never had a problem.
It occurs to me -- this must (?) have something to do with my new computer... it was slow right out of the box, and I called ASUS tech support the second day I had the puter up and running, and the tech asked me to do a System File Check (SFC), but discovered that the normal pathways through which one would do a SFC (according to him) did not work - the machine would not either recognize them or it would simply swallow the command and then just do nothing... he put me on hold for a few minutes. He came back with a workaround (don't remember it exactly, but it involved a DOS prompt), and I was able to finally run a SFC, which revealed "corrupted files" that had to be "repaired."
In a brand new computer? That can't be a good thing... Maybe the system software factory install was just a bad install? Because I had some slow Firefox issues on my old machine (Acer, dual core, 4gRAM, 2009 machine), but NOTHING like this. This is getting very frustrating. I'm used to just sitting down to my computer and using it, not sitting down and fighting with it for 2 or 3 minutes or more before i can do anything.

Faulty Synaptics Touchpad Driver on Split x2 13-m121sa Causing Freezing and Mouse Unresponsiveness

Edit: I found a solution, scroll further down. I have been having problems with my new Split x2 similar to those already explained in the forums by other users. The symptoms are as follows:
1. Unusual hanging or freezing of the mouse pointer on the screen and temperamental use of gestures (two finger scrolling, zooming, etc.)
2. Slowing down of computer generally; acting sluggish and freezing during only light use and/or after screen being closed.
The symptoms seems to change depending on the length of time the computer has been switched on, and are affected by disconnecting/reconnecting the screen from the dock.
Being quite good with these things I decided to investigate and have uncovered the following:
The root cause of both of these problems is the Synaptics Touchpad driver. While the newest version (17.0.10.9) available from the HP website seems to solve any unusual freezing of the pointer it has a significant memory leak. In other words, as you move the pointer around the touchpad uses up the computer's memory. This is normal, but the problem is that the driver for the touchpad does not give the memory back; it cannot be reallocated. This means after a couple of hours of using the computer (or having the screen closed) the memory reaches saturation point and the computer grinds to a halt. If you are having the same problem have a look for yourself: Open task manager and look at the performance tab. Under the Memory heading you will see a value for 'Non-paged pool'. With the computer idle this number shouldn't increase, but move the mouse around and you will see it gradually go up without returning. I have confirmed this to be the Synaptics driver by using the Windows tool poolmon.exe - the culprits are Irp and SynT. Regarding solutions, I have tried many - but there is no absolute fix.
You can uninstall the Synaptics Touchpad driver and the problem will go away - no more freezing or high memory usage. But without the driver the computer reverts to using the standard Windows driver - therefore there is no multitouch gestures like scrolling or zooming.
I have tried installing the generic Synaptics driver available from their website, and the computer won't allow it. Regardless of this, I forced the driver install but the generic driver does not work with this Touchpad anyway (Error code 10). I have tried the latest version (17.0.19) and an older one (16.2.21) with no success. Even earlier versions (e.g. 15.x.x) refuse to run on the grounds of incompatibility. HP Support suggest a system 'refresh' back to factory setting, but apart from the huge inconvenience of time and losing files - I know this won't work either. Apparently a clean install has worked for one user - but for this you need a Windows install disc or USB which I do not have - and I'm sceptical that it would work anyway.
So now I'm using the standard Windows touchpad driver without being able to scroll, zoom or use the swipe-in gestures of Windows 8.1.
If a HP representative is reading this, I would strongly suggest that this problem be escalated. A simple update from Synaptics could solve this problem which is causing people's computers to freeze up and wasting your support staff's time.
TL;DR: HP's Touchpad driver is faulty and causes a memory leak. Synaptics own generic drivers do not work. And Windows standard drivers are unsatisfactory.

SOLVED!
Through my own research I have found a solution. While the official newest driver listed under this model is 17.0.10.9 there is in fact a newer version which does not have this problem: version 17.0.10.16!
I am still disappointed that HP didn't suggest this solution themselves, considering this driver was published back in November 2013! HP if you're reading this: please allocate this driver to this model in your support pages. Anyway, the solution is as follows:
1. Open the Device Manager (Control Panel -> Hardware and Sound -> Device Manager)2. Under 'Mice and other pointing devices' open 'Synaptics HID TouchPad'3. In the 'Driver' tab click on 'Uninstall'4. The pointer will disappear - reboot the computer5. Download the new driver from here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=uk&lc=en&softwareitem=ob-127354-1(if this link goes down try searching online for 'synaptics driver 17.0.10.16')6. Open and install the driver I hope this helps. HP, please send my consulation fee via PayPal(!)

IMac G5 Freezing and mouse inoperable

iMac G5 frequently freezes where I am not able to click on anything. The mouse arrow will move around but I get no response when trying to click on anything.
Also, at times the mouse arrow will dissapear when I'm moving it around. Are these two problems connected?
I've already tried moving the mouse usb from the keyboard to the back of monitor. That doesn't help. Also I've noticed when it's frozen, the time and day is not on the top right corner.

Continuing from the other thread...
Try an SMU reset. if you have the Rev B (ALS) or iSight G5 model see this link:
http://docs.info.apple.com/article.html?artnum=301733
If you have the original Rev A G5 model see this link:
http://docs.info.apple.com/article.html?artnum=300908

IMac G5 freezes and mouse will move but not able to click on anything.

iMac G5 frequently freezes where I am not able to click on anything. The mouse arrow will move around but I get no response when trying to click on anything.
Also, at times the mouse arrow will dissapear when I'm moving it around. Are these two problems connected?
I've already tried moving the mouse usb from the keyboard to the back of monitor. That doesn't help.
iMac G5 Mac OS X (10.4.6)

These are the iMac (early 2006) forum. For better informed responses to your question try posting in the appropriate IMAC G5 Forum here: http://discussions.apple.com/forum.jspa?forumID=881
Although from what you say (freezing up randomly, inability to click mouse), it sounds like a bad memory stick. Did you, by any chance, put additional RAM on your machine? Check the memory in system profiler to make sure they are all ok.
As for the mouse pointer moving around uncontrollably, try a solid colored mousepad, as some mousepads with stripes and intricately colored designs tend to "throw off' or confuse the optical lens of your mouse.

Computer Freezes and mouse pad commands freeze

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