Computer freezes and will not let me do a system restore
I have a HP p6597C PC Bundle with windows 7 home premium 64 bit. Yesterday I was searching for some info online and my computer froze up. The only way to get out of it was to shut it down by hand. I turned it back on to run my virus protection and it froze up again and had to shut down same as before. Turned on again and downloaded malwarebytes and spybot and it froze in the middle of running those, but malwarebytes came up with one problem at the point it froze so I am pretty sure it has a virus. Tried to do a complete system restore as the restore to previous date did not work and this froze as well. Please Help!!
Hello Geo4537,
I understand you’re stating the computer will not boot properly, is that correct? I will be happy to help you.
I would like you to try a hard reset first, if you have tried the steps below prior to posting you don’t have to repeat them.
1. Remove all connections from the computer including the power cable
2. Press and hold the power button for 30 seconds
3. Once done reinsert only the mouse, keyboard, monitor and power cable
4. Attempted to boot
Please respond back at your earliest convenience.
Thanks
Clicking the White Kudos star on the left is a way to say Thanks!
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
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