Computer freezes when importing or burning audio CD

Question

I'm ready to take a hammer to my computer! EVERY time I attempt to import or burn a CD my computer freezes at some point. It's very erratic, may import none, one or some songs, very, very rarely a whole cd. Don't get any error messages and I am unable to CTRLALTDELETE as whole system is locked.
As I've bought a large amount of music from iTunes I don't wish to lose it or be limited to just listening on my iPod.
As I've wrestled with this problem for some time can anyone at all help?
Have run diagnostic test and everything appears okay.
Brenda

Answer 1

Have downloaded latest iTunes - still problem persists. Attempted to burn disc - only got as far as "checking playlist" when system froze. CTRLALTDELETE always fails to respond when this happens - keyboard doesn't respond either.
Have run another CD diagnostics check immediately afterwards, and checked Event Viewer - perhaps this can help? Don't know why I get error message relating to Windows XP Professional as I don't have this system.
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
ECS L7VMM3
iTunes 7.3.1.3
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
S3 Graphics ProSavageDDR
Connected Device Information:
Disk drive, Maxtor 6Y080L0, Bus Type ATA, Bus Address [0,0]
CD-ROM Drive, HL-DT-ST DVD-ROM GDR8162B, Bus Type ATA, Bus Address [1,0]
CD-ROM Drive, LITE-ON DVDRW SOHW-812S, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: LITE-ON DVDRW SOHW-812S, Rev US01
Media in drive is blank.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
E: HL-DT-ST DVD-ROM GDR8162B, Rev 0015
Drive is empty.
The last failed data CD or DVD burn had error code 4450(0x00001162). It happened on drive D: LITE-ON DVDRW SOHW-812S on CDR media at speed 40X.
Product: Microsoft Office XP Professional with FrontPage -- Error 1706. Setup cannot find the required files. Check your connection to the network, or CD-ROM drive. For other potential solutions to this problem, see C:\Program Files\Microsoft Office\Office10\1033\SETUP.HLP.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Detection of product '{90280409-6000-11D3-8CFE-0050048383C9}', feature 'WordUserData', component '{8ADD2C93-C8B7-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEYCURRENTUSER\Software\Microsoft\Office\10.0\Word\UserData' does not exist.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Product: Microsoft Office XP Professional with FrontPage -- Configuration failed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Often get this error too but don't know what it is or even whether it would remotely relate to problems I am having:-
SuperSocket info: (SpnRegister) : Error 1355.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.