Computer freezes when watching TV show when Windows Audio started
Sorry in advance for the length of this post. I am currently running itunes 7.0.2.16. I can't load an earlier version because it tells me I need this version to access the itunes store. I orignally had a problem with my computer freezing (hard boot required) when downloading TV shows. Most of the time it would freeze when beginning the "Processing File" phase. I solved it by booting into safe mode to download the shows. I decided to troubleshoot the problem and uninstalled then reinstalled itunes and quicktime as instructed by Apple tech support. Things went from bad to worse. Now everytime I click on a TV show to watch it, my computer freezes. Using msconfig, I narrowed it down to the "Windows Audio" service. If I disable the service, itunes runs fine albeit without sound (silent episodes of Lost anyone?). I renamed the audiosrv.dll file and tried to copy a new version over from another computer. The system said it was still there and asked me if I wanted to replace it. I said no and restarted the computer. Windows XP magically recreated the file so then I had two copies of the file in the System32 directory, the renamed one and a new one. Deleted both, restarted, and the file magically reappeared. I then tried itunes and it immediately froze. After the required hard reboot, I replaced the existing file with the new file. Started itunes, clicked on a movie, and it froze. At this point I don't know if the problem lies with itunes or if I have a damaged file in XP. My virus/spyware scanner didn't find anything and neither did trend micro's house-call. I downloaded AVG AS and it also came up clean with the exception of a few tracking cookies. I would like to reslove the issue without rebuilding the whole machine. Can anyone offer any suggestions? Thanks in advace.
AMD 64 Windows XP
You can try the following combination of settings:-
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] Lower the MTU (Maximum Transmission Unit) from 1500 to 1400 or less (usually found on your routers main/ basic setup page). Here is the link for determining and setting up the correct MTU size: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=fbf8e8564632422eaa8ea80bf9dcba64_386.xml&pid=80&re...
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the user name field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes.
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Hello everybody!
I’m experiencing a kind of strange problem since about four weeks:
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Ma config:
Système d'exploitation
Microsoft Windows 7 Home Premium 6.1.7601
Date
2014-06-04
Heure
12:22
Ordinateur:
Type de système ACPI x64-based PC (Mobile)
Système d'exploitation Microsoft Windows 7 Home Premium
Service Pack du système Service Pack 1
Internet Explorer 9.11.9600.17041
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Nom du système PABLO-TOSH
Nom de l'utilisateur PABLO
Domaine de connexion [ TRIAL VERSION ]
Date / Heure 2014-06-04 / 12:22
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Type de processeur DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
Nom de la carte mère TOSHIBA Qosmio F60
Chipset de la carte mère Intel Ibex Peak-M HM55, Intel Ironlake-M
Mémoire système [ TRIAL VERSION ]
Type de BIOS Toshiba (01/19/10)
Moniteur:
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Contrôleur IDE Ricoh PCIe Memory Stick Host Controller
Contrôleur IDE Ricoh PCIe SD/MMCHost Controller
Contrôleur IDE Ricoh PCIe xD-Picture Card Controller
Disque dur TOSHIBA MK5055GSX (500 Go, 5400 RPM, SATA-II)
Lecteur optique MATSHITA BD-MLTUJ240ES
État des disques durs SMART OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Taille totale [ TRIAL VERSION ]
Entrée:
Clavier Clavier 109 MCIR Microsoft eHome
Clavier Clavier MCIR Microsoft eHome
Clavier Clavier standard PS/2
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Version du système PQF65E-007026FR
Numéro de série du système [ TRIAL VERSION ]
UUID du système [ TRIAL VERSION ]
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Nom de la carte mère Portable PC
Version de la carte mère Version A0
Numéro de série de la carte mère [ TRIAL VERSION ]
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Version du châssis Version 1.0
Numéro de série du châssis [ TRIAL VERSION ]
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Type du châssis NotebookHello everybody!
I’m experiencing a kind of strange problem since about four weeks:
When I try to turn-on my computer, it wouldn’t start at the first because it freezes (and the fan start to run at full speed), so I have to turn it off the hard way (power button). But if
I go on trying, the computer eventually starts (after three or four attempts), and then it is able to run for hours without any problem.
Those initial freezes usually occurs some minutes after I start the machine, either with or without firefox running… sometimes it freezes before the windows login screen…
The fact that the computer is eventually able to start and run without problem for hours, makes me think that this is not a hardware-related problem…
I have tried to use Process Monitor in order to generate activity logs, but those log files (pml) seem to be corrupted after each freeze…
a-) Is any of you familiar with this kind of problem?
b-) Do you know a way I would be able to identify the software responsible for this problem?
I would really appreciate any help at this respect,
Thank you very much,
P.Cordoba
My configuration:
Ma config:
Système d'exploitation
Microsoft Windows 7 Home Premium 6.1.7601
Date
2014-06-04
Heure
12:22
Ordinateur:
Type de système ACPI x64-based PC (Mobile)
Système d'exploitation Microsoft Windows 7 Home Premium
Service Pack du système Service Pack 1
Internet Explorer 9.11.9600.17041
DirectX DirectX 11.0
Nom du système PABLO-TOSH
Nom de l'utilisateur PABLO
Domaine de connexion [ TRIAL VERSION ]
Date / Heure 2014-06-04 / 12:22
Carte mère:
Type de processeur DualCore Intel Core i5 430M, 2266 MHz (17 x 133)
Nom de la carte mère TOSHIBA Qosmio F60
Chipset de la carte mère Intel Ibex Peak-M HM55, Intel Ironlake-M
Mémoire système [ TRIAL VERSION ]
Type de BIOS Toshiba (01/19/10)
Moniteur:
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Carte vidéo NVIDIA GeForce GT 330M (1024 Mo)
Accélérateur 3D nVIDIA GeForce GT 330M
Moniteur Moniteur Plug-and-Play générique [NoDB] (1614458752)
Multimédia:
Carte audio nVIDIA HDMI @ nVIDIA GT216 - High Definition Audio Controller
Carte audio Realtek ALC272 @ Intel Ibex Peak PCH- High Definition Audio Controller
Stockage:
Contrôleur IDE Intel(R) 5 Series 4 Port SATA AHCIController
Contrôleur IDE Ricoh PCIe Memory Stick Host Controller
Contrôleur IDE Ricoh PCIe SD/MMCHost Controller
Contrôleur IDE Ricoh PCIe xD-Picture Card Controller
Disque dur TOSHIBA MK5055GSX (500 Go, 5400 RPM, SATA-II)
Lecteur optique MATSHITA BD-MLTUJ240ES
État des disques durs SMART OK
Partitions:
C: (NTFS) [ TRIAL VERSION ]
Taille totale [ TRIAL VERSION ]
Entrée:
Clavier Clavier 109 MCIR Microsoft eHome
Clavier Clavier MCIR Microsoft eHome
Clavier Clavier standard PS/2
Clavier Périphérique clavier PIH
Clavier Touches de clavier de contrôle à distance Microsoft eHome
Souris Souris HID
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Souris Synaptics PS/2 Port TouchPad
Réseau:
Carte réseau Realtek PCIe GBEFamily Controller
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Carte réseau TAP-Windows Adapter V9 (169. [ TRIAL VERSION ])
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Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 1
Contrôleur USB2 Intel Ibex Peak PCH- USB2.0 EHCI Controller 2
Périphérique USB BEHRINGER USBAUDIO 2.8.40
Périphérique USB Generic USBHub
Périphérique USB Generic USBHub
Périphérique USB Périphérique d’entrée USB
Périphérique USB Périphérique USBcomposite
Périphérique USB TOSHIBA USBDVB-T/Analog Hybrid Tuner
Périphérique USB USB2.0 UVC WebCam
Batterie Adaptateur secteur Microsoft
Batterie Batterie à méthode de contrôle compatible ACPI Microsoft
Batterie Batterie composite Microsoft
DMI:
Distributeur du BIOS TOSHIBA
Version du BIOS Version 2.00
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Nom du système Qosmio F60
Version du système PQF65E-007026FR
Numéro de série du système [ TRIAL VERSION ]
UUID du système [ TRIAL VERSION ]
Fabricant de la carte mère TOSHIBA
Nom de la carte mère Portable PC
Version de la carte mère Version A0
Numéro de série de la carte mère [ TRIAL VERSION ]
Fabricant du châssis TOSHIBA
Version du châssis Version 1.0
Numéro de série du châssis [ TRIAL VERSION ]
Identifiant du châssis [ TRIAL VERSION ]
Type du châssis Notebook
Pcordo
In order to diagnose your problem you will need to download and install the below
Install the WPT (windows Performance Toolkit)
http://www.microsoft.com/en-us/download/details.aspx?id=30652
Help with installation (if needed) is here
When you have, open an elevated command prompt and type the following
WPRUI.exe (which is the windows performance recorder) and check off the boxes for the following:
First level triage, CPU usage, Disk IO.
If your problem is not CPU or HD then check off the relevant box/s as well (for example networking or registry) Please configure yours as per the below snip
Click Start
Let it run for 60 secs or more and save the file (it will show you where it is being saved and what the file is called)
Zip the file and upload to us on Onedrive (or any file sharing service) and give us a link to it in your next post.
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Hi!
I have the K8T Neo-FIS2R motherboard 1.7 bios with an AMD Athlon 64 3000+ The computer loads up correctly, sees all of the memory, both CD rom drives, and both hard drives. However, after the post my computer goes to the Load win XP in safe mode etc. and the computer freezes right there. Also, when i try to reinstall windows XP, I just get past the boot from CD option and when it says setup is examining system hardware, it freezes at this screen and will not go any further; also when it does this, my numlock key blinks for some reason. Any answers???Quote
Originally posted by MSUHattrick
fixed... just had to disable Legacy USB support
That would have been our next route.. haha
Good to hear, bro.
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also, the computer freezes up... once when i was watching a movie on quicktime and i moved the mouse to see how much time left in the movie. the other time, when i was listening to music andi moved the mouse. the screen gets darker, but not totally black, like the computer is saving power and a message saying that i have to hold the power button down for at least 5 seconds to turn off the computer. the message is in two other languages. this happened in a period of two days....
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First thing that comes to mind is... how much free hard drive space do you have? To view this information, open a Finder window. The information is the bottom of the window. Never allow the drive to have less than 15% free hard drive space because that will slow down your Mac faster then anything else.
Ok... it's freezing up on you. Grab your system restore disk(s). Make sure your Mac is turned off. Now, press the power button, hold down the C key and insert the restore disk all at the same time. Let go off the C key when you see the Apple logo on your screen. Now, by default the Installer window will open. Quit the Installer from the Menu and instead click Utilities/Disk Utility. When DU opens, select MacintoshHD in the panel on the left. Then click Verify. If DU reports errors on the drive, click Repair. Now, while you have DU open, also, Repair Disk Permissions.
Get Onyx. It's a great disk FREE utility and can fix a myriad of problems. You can download it right from the Apple site here:
http://www.apple.com/downloads/macosx/systemdiskutilities/onyx.html
The message you are seeing is called a "kernel panic" and you can find information for that here: http://docs.info.apple.com/article.html?artnum=25392
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Everything was fine with itunes 6.x; then I upgraded to 7.0.2.16. Now when I play itunes on the Sony computer, for 10 to 15 seconds between songs the music is distorted or stutters when the crossfader is on. When the crossfader is OFF, then the distortion is gone, but the computer still freezes. Also itunes freezes for this time period. I have noticed the following: CPU usage shoots up from 6% to 70%. If I am using any other application (ie. program, email, etc.) it freezes for these few seconds. I have to stop playing/close itunes to do anything else on the computer. I have tried all the suggestions Apple has listed, Q time settings, updating the sound card driver, etc. to no avail!
The only solution I have found was to convert my itunes library to MP3, and created a play list in Windows Media Player. Every thing is fine, the music plays GREAT! itunes at one time was state of the art, now just junk!
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I tried to install an older version but iTunes said that I have an newer version of iTunes on the computer, which is true, but the new version, 7.0.2.16, is not working. I hope someone finds something back from Apple because I don't want to reorganize all my music due to their bug.
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