Computer freezing up and telling me its the operating system?

I've rencently encountered a problem with my computer (after just installing a new game patch, but the game company said they havn't had any people complaing about it for the mac version). Every once in awhile my computer's touch pad would stop working, then a few minutes later the keyboard and sound, then the entire thing would freeze up and the screen would go gray and a message would pop up with the power button symbol behind it. It would say "Encountered a error with Mac OSX, please press restart or hold down the power button" which I did. It first only did it about once a hour or so, but now its so frequent, the error message would pop up before I could even log in. I've already tried reinstalling Mac OSX, but it didnt help any. If anyone could give me any advice on this issue at all that would be great, but I'm considering calling Apple support tommorrow. Thanks!

This is called a kernel panic. Visit The XLab FAQs and read the FAQ on diagnosing kernel panics.

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  • On iOS 8 and "old" device for the operating system. О iOS 8 и "Старых" устройствах на этой операционной системе

    USA.
    Good day! I like you a fan of the forum users of APPLE. I live in the Russian Federation. Began his acquaintance with this company back in 2010 with the Ipad 2 device was still on ios 5. In January 2014 I made ​​a gift and bought the iPhone 5s on OC IOS 7. I bought it at the official Russian official price that more accurately put Apple in 1100 $. In our country, it is a lot of money. With the money I could live for 3 months. In fact, I became the owner of a top (at the time) from a favorite device of Apple. My iPhone 5s worked perfectly on ios 7. sometimes met friezes light animation, and non-critical bugs, but who is without sin? Favorite company I was willing to forgive it because I see that she is trying to be better and not standing still. Looking WWDC presentation which provided us with iOS 8 you assured me that everything was better, faster, more functional. I was determined that update my iPhone 5s to iOS 8.0 ... APPLE releases new OC iOS 8 ... And I live! Behind the beautiful words that we said at the presentation of the great features of the new iOS hiding "something." And that "something" turned my phone in ... "pumpkin"! Yes! In that same stupid pumpkin! And now I will explain why I think it's pumpkin, not rose.
    Sea bugs ... and they are awful and terrible as it does not give me the full extent of my work enjoy iPhone 5s!
    Start from the beginning:
    1 Streaming through technology "Air play".
    "Air play" ceased to function properly! He was often disconnected from Apple tv and Apple airport express last generation. Apple tv 2g can not receive the signal from my iPhone 5s! And when it's all the same he gets a video playback does not last long, it just breaks and does not connect again! Helps to restart Apple TV and a hard reset by holding the button "HOME" button and "POWER". On the "Apple TV" is worth the latest firmware as these problems are manifested in the previous firmware of the device.
    2 Built-in browser "Safari".
    Tab in the "Safari" became constantly updated when I switch to another application or the other tabs! Apparent lack of memory (on iOS 7.1.2 with it all much better. At least when switching tabs does not re-update the previous tab).
    Playing online video on non-optimized mobile site in the browser "Safari" really does not work! It is turned on and loaded almost to infinity! Sometimes just a black screen with an icon "Play" to be pressed at least 100 times, and the result is 0!
    Scroll pages in the browser have become terribly sharp and smooth! on iOS 7.1.2 everything is fine, nice and smooth and no such bugs! Total confusion and thoughtfulness browser "Safari".
    If the video still runs (for me equates to a miracle) then when rewinding the film is generally something strange ... Fast chooses how minutes and seconds I watch a movie (usually just starts playing from the beginning), or does not respond at all ... This is the same magic Apple? Unlikely.
    3 multitasking menu (double-press "HOME").
    Call multitasking (by double-clicking "HOME") began working with a delay, with a lag, c jerky animation, and sometimes even without it.
    Control Center (which is called swipe upwards) was to slow down! Yes! That retard! Animation jumping shutter control center began play with tangible frame loss! If iPhone 5s under the control of OS iOS 7.1.2 everything happened smoothly, beautifully and dynamically in the iOS 8.0 it looks like on the iPhone 5 running iOS 7.C than strongly connected is not clear! Graphic differences from iOS iOS 7 8 almost equal to 0, and the speed of decline in almost 50%! How ?! Why ?! Why does my iPhone 5s become the iPhone 5 ?! This is an artificial slowing my device to increase the demand on the iPhone 6 or still glitch iOS 8.0 for iPhone 5s? Honey the company Apple, I really hope for the 2nd. Especially this shortfall fps animation curtain markedly if you open multitasking (acquired by double button "HOME") and call the control center and you'll see that the animation is playing choppy and not smooth! On IOS 7.1.2 this is not! Control center jumps smoothly and beautifully! On iOS 8.0 it happens all the time! Even if you turn off your favorite contacts and recent calls (I'm ashamed to say they thought) that appeared in iOS 8 (they are above programs on the multi-tasking) not solve the problem. As well, if you call the control center on the lock screen, then drop FPS will be very noticeable even to the untrained viewer (especially if you take two iPhone 5s one running iOS 7 and 8, the second on iOS and compare them on the forehead). If the Control Center click airdrop (air play) the animation of its appearance again played in spurts and not terribly nice and smoothly (especially noticeable on the lock screen and comparison of the forehead)! In a telephone call has been going absolutely shameless FPS drop a call center management and other activities!
    And yes, for me it is a critical issue! I do not want the transition to iOS 9 my iPhone 5s turned to the iPhone 4 on iOS 7 (vid you all remember this terrible story?)! I want my iPhone 5s worked as smoothly as on iOS 7.1.2! Nor any justification for this inhibition iskuvsstvennoy I can not see! 8 beautiful iOS did not! graphic elements do not appear! So goes the Apple is doing this on purpose ?! We go down the list!
    4 minor bugs that just break my brain and kill all the beauty of the use of "the best mobile operating system in the world"!
    4.1. When a call comes in when you clicked the icon making a call the phone for about 2-3 seconds, vibrates and plays a melody. On iOS 7.1.2 ringtone and vibration stops as soon as you have accepted the challenge and in your ear does not play your ringtone by "imagine Dragons", cheeks beats you invented vibration in the style of "Tick-tonic."
    4.2. When you look at the page on the Internet-phone terribly terribly strongly heated! A pair of piping hot! On iOS 7.1.2 is no such problem! Telephone hot, but not as much as on iOS 8.0!
    4.3. Folder on the home screen opens with a delay of 0.5-1 second is the impact on the overall impression of iOS 8.0.
    4.4. When you create a set (12 pieces) icons in one folder if dramatically open the folder and make swipe to the left then the following icons in this folder does not have time to boot up and are delayed by 1 second.
    4.5. When you create a folder with 1-9 icons do if the above action fails then the animation (the same bug exists in iOS 7.1.2). It is very not nice aesthetically.
    4.6. Scroll to your "Settings" felt terribly antsy. Although it is not only in the application "Settings" but also to the entire system and applications in general ...
    4.7. Scroll to the Home screen has become less responsive to user actions all movements inogoda occur with jerky animation and some delay to the user.
    4.8. Quite often, and without rational reason for going off the sensor device. That is, the screen does not respond to any user action! Helps pressing "HOME" or hard reset by holding the button "HOME" and "POWER".
    4.9. Most people on the iPhone 5s lost communication with a mobile operator. Just go on and lost and because of this I have missed calls from their loved ones and friends (would cost you to be glad that I have not missed calls on business issues).
    5.0. Many owners of iPhone 5s and iPhone 5 uhudzhenie complain about battery life. I honestly did not notice it, but we will not drop this off.
      Outcome.
    And now gets quite an interesting question, why? Why does my iPhone 5s began to slow? Why in the absence of graphical improvements are absolutely the same actions were reproduced with the loss of fps, slow down, lag, hover, fly? Why, if put next iPhone 5s on iOS 7.1.2 and exactly the same iPhone 5s on iOS 8.0 and pull the control panel to call multitasking bar, carry out all other actions I have described it on your device running iOS 7.1.2 it will work without any delays, lags, the deterioration in the responsiveness of the interface, reducing fps, and no departures from simple applications written directly by Apple? I see absolutely no any obstacles in the way to make the iPhone 5s to the operating system iOS 8.0 worked with the same smoothness, with the same responsiveness and speed as the iPhone 5s running iOS 7.1.2! I do not see what these restrictions are not!
    There are many different bugs that I do not even remember now (as I write this text on emotions (positive) as able to roll back your iPhone 5s back to iOS 7.1.2, and he seemed to come alive with new life) and so far I have esteemed company APPLE does not eliminate these improvements do not, I will not go back to iOS 8.0! if the dispensation of these bugs, flaws, intentional degradation of the (almost identical in performance in comparison with the iPhone 6) IPhone 5s will not happen and the company APPLE will continue to apply to consumers of their products as a beta tester I will be forced to organize a petition and file a class action lawsuit in court not only in their own country (which is for the Russian Federation) but also in the United States and in other countries where people are just like me trying to deceive, mislead and force companies to buy new devices APPLE without having expressed any any more substantial explanation except as <iPhone 6 was 25% more powerful on with alignment with the iPhone 5s>!
    P.s.
    I hope Apple will still listen to their users and I also hope that it (Apple) still change his mind and will try in the near future to give users not-so-old devices (iPhone 5s, iPad Air, iPad mini Retina) and enjoy on all the new features of iOS 8 no lag, locked up, overheating, inhibited animation. Thank you for being there!
    Ru.
    Всем доброго времени суток! Я как и вы форумчане являюсь фанатом компании APPLE. Проживаю я в Российской Федерации. Начал свое знакомство с этой компанией в далеком 2010 году с устройства Ipad 2 тогда еще на ios 5. В январе 2014 я сделал себе подарок и купил iPhone 5s на OC IOS 7. Купил я его официально по официальной Российской цене которую выставила Apple точнее за 1100$. В нашей стране это очень большие деньги. На эти деньги я бы мог жить 3 месяца. По сути я стал обладателем топового (на тот момент) устройства от любимой компании Apple. Мой iPhone 5s прекрасно работал на ios 7. Иногда встречались легкие фризы анимации, и не критичные баги, но кто без греха? Любимой компании я был готов это простить так как вижу, что она старается быть лучше и не стоит на месте. Посмотрев презентацию WWDC на которой представили iOS 8 нас с вами уверяли, что все стало лучше, быстрее, функциональнее. Я твердо решил, что обновлю свой iPhone 5s до iOS 8.0... APPLE выпускает новую OC iOS 8... И я обновился! За красивыми словами, что нам говорили на презентации, за великолепными функциональными возможностями новой iOS скрывалось "нечто". И это "нечто" превратило мой телефон в... "тыкву"! Да! В ту самую тупую тыкву! И сейчас я объясню почему я думаю, что это тыква, а не роза.
    Море багов... причем они ужасны и страшны так как не дают мне в полноценной мере насладится работой моего iPhone 5s!
    Начнем по порядку:
    1. Потоковая передача данных посредством технологии "Air play".
    "Air play" перестал нормально работать! Он стал часто отсоединяться от Apple tv и Apple airport express последнего поколения. Apple tv 2g не может принять сигнал от моего iPhone 5s! А когда все же это у него получается то воспроизведение видео длится не долго оно просто обрывается и не дает подключиться повторно! Помогает перезагрузка Apple TV и жесткий сброс посредством удержания кнопки "HOME" и кнопки "POWER". На "Apple TV" стоит последняя прошивка так же эти проблемы проявлялись и на предыдущей прошивке устройства.
    2. Встроенный в систему Браузер "Safari".
    Вкладки в "Safari" стали постоянно обновляться когда я переключаюсь на другое приложение или на другие вкладки! Явная нехватка оперативной памяти (на iOS 7.1.2 с этим все гораздо лучше. по крайней мере при переключение вкладок не происходило повторное обновление предыдущей вкладки).
    Воспроизведение онлайн видео на не оптимизированном для мобильных устройств сайте в браузере "Safari" толком не работает! Оно включается и загружается чуть ли не до бесконечности! Порой просто черный экран с иконкой "Play" на которою нажимай хоть 100 раз, а результата 0!
    Пролистывание страниц в браузере стали до ужаса резкими и не плавными! на iOS 7.1.2 все прекрасно, плавно и красиво и таких багов нет! Общая заторможенность и задумчивость браузера "Safari".
    Если видео все же запускается (что для меня приравнивается к чуду) то при перемотке фильма происходит вообще что-то непонятное... Перемотка сама выбирает с какой минуты и секунды мне смотреть фильм (чаще просто начинает воспроизводить все с самого начала) либо не реагирует вовсе... Эта та самая магия Apple? Непохоже.
    3. Меню многозадачности (двойное нажатие кнопки "HOME").
    Вызов многозадачности (посредством двойного нажатия кнопки "HOME") стал работать с задержкой, с лагом, c дерганой анимацией, а порой и вовсе без нее.
    Центр управления (который вызывается свайпом снизу вверх) стал тормозить! Да! Именно тормозить! Анимация выпрыгивания шторки центра управления стала воспроизводиться с ощутимой потерей кадров! Если на iPhone 5s под управление OS iOS 7.1.2 все происходило плавно, красиво и динамично то в iOS 8.0 все выглядит как на iPhone 5 под управлением iOS 7.с чем это связанно решительно не понятно! Графические отличия iOS 7 от iOS 8 практически равны 0, а скорость работы сниженна практически на 50%! Как?! Почему?! Почему мой iPhone 5s стал iPhone 5?! Это искусственное замедление моего устройства для повышения спроса на iPhone 6 или все же недоработка iOS 8.0 для iPhone 5s? Дорогая компания Apple, я очень надеюсь на 2-е.  Особенно эту нехватку fps в анимации шторки заметно если открыть многозадачность (посредством двойного нажития кнопки "HOME") и вызвать центр управления и вы увидите что анимация проигрывается рывками и не плавно! На IOS 7.1.2 такого нет! Центр управления выпрыгивает плавно и красиво! На iOS 8.0 это происходит постоянно! Даже если отключить избранные контакты и недавние вызовы (я грешным делом подумал на них) которые появились в iOS 8 (они находятся выше программ на панели многозадачности) проблему не решить. Так же, если вызвать центр управления на экране блокировки то падение FPS будет очень заметно даже для неподготовленного зрителя (особенно если взять два iPhone 5s один под управление iOS 7 и второй на iOS 8 и сравнить их в лоб). Если в центре управления нажать кнопку airdrop (air play) то анимация ее появления опять таки проиграется рывками и ужасно не красиво и не плавно (особенно заметно на экране блокировки и при сравнение в лоб)! При телефонном вызове происходит уже совсем уж бессовестное падение FPS при вызове центра управления и при других действиях!
    И да, для меня это критичная проблема!  Я не хочу чтобы при переходе на iOS 9 мой iPhone 5s превратился в iPhone 4 на iOS 7 (Вы видь все помните эту страшную историю?)! Я хочу чтобы мой iPhone 5s работал так же плавно как и на iOS 7.1.2! Ни каких оправданий для этой искувсственной заторможенности я не вижу! iOS 8 красивей не стала! графических элементов больше не появилось! Так выходит компания Apple делает это специально?! Идем дальше по списку!
    4. мелкие баги которые просто разрывают мой мозг и убивают всю красоту использования "Самой лучшей мобильной операционной системы в мире"!
    4.1. При входящем вызове когда вы нажали иконку принятия вызова телефон еще около 2-3 секунд вибрирует и проигрывает мелодию. На iOS 7.1.2 мелодия и вибрация останавливается как только вы приняли вызов и вам в ухо не играет ваш рингтон в исполнении "imagine Dragons", по щекам не бьет придуманная вами вибрации в стиле "Тик-тоник".
    4.2. Когда смотришь страницы в интернете телефон ужасно-ужасно сильно греется! Парой обжигающе сильно! На iOS 7.1.2 такой проблемы нет! Телефон горячий, но не так сильно как на iOS 8.0!
    4.3. Папки на домашнем экране открываются с задержкой в 0.5-1 секунду это сказывается на общем впечатлении от iOS 8.0.
    4.4. При создании множества (12 штук) иконок в одной папке если резко открыть папку и сделать свайп влево то следующие иконки в этой папке не успевают загрузиться и отображаются с задержкой в 1 секунду.
    4.5. При создании папки с 1-9 иконками если проделать описанное выше действие то произойдет сбой анимации (этот же баг есть и в iOS 7.1.2). Это крайне не приятно эстетически.
    4.6. Пролистывание в приложении "Настройки" стало ужасно дерганым. Хотя не только в приложении "Настройки" но и по всей системе и в приложениях в целом...
    4.7. Пролистывание на Домашнем экране стало менее отзывчивое на действия пользователя все движения иногода происходят с дерганой анимацией и какой-то задержкой на действия пользователя.
    4.8. Довольно часто и без объяснимой причины происходит отключения сенсора устройства. То есть экран не реагирует ни на какие действия пользователя! Помогает нажатие кнопки "HOME" либо жесткий сброс посредством удержания кнопки "HOME" и "POWER".
    4.9. Большинства людей на  iPhone 5s пропадает связь с сотовым оператором. Просто берет и теряется и из за этого я уже пропускал звонки от своих близких и друзей (стоило бы вам порадоваться, что я не пропустил звонки по рабочим вопросам).
    5.0. Многие обладатели iPhone 5s и iPhone 5 жалуются на ухуджение работы аккумулятора. Я честно говоря этого не заметил, но не будем сбрасывать этого со счетов.
    Итог.
    А теперь встает довольно интересный вопрос, почему? Почему мой iPhone 5s стал тормозить? Почему при отсутствии графических улучшений абсолютно одни и те же действия стали воспроизводится с потерей fps, тормозить, лагать, зависать, вылетать? Почему если положить рядом iPhone 5s на iOS 7.1.2 и точно такой же iPhone 5s на iOS 8.0 и вытянуть панель управление, вызвать панель многозадачности, провести все остальные действия описанные мною то на устройстве под управлением iOS 7.1.2 все будет работать без каких либо задержек, лагов, ухудшение в отзывчивости интерфейса, уменьшении fps и просто без вылетов из приложений написанных непосредственно компанией Apple? Я не вижу абсолютно ни каких преград в том чтобы сделать так чтобы iPhone 5s под управлением операционной системой iOS 8.0 работал с той же плавностью, с той же отзывчивостью и скоростью, что и iPhone 5s под управлением iOS 7.1.2! Не вижу от того, что этих ограничений нет!
    Есть еще множество различных багов о которых я сейчас даже не вспомню (так как этот текст я пишу на эмоциях (положительных) так как смог откатить свой iPhone 5s обратно на iOS 7.1.2  и он как будто ожил новой жизнью) и пока глубокоуважаемая мною компания APPLE не устранит эти не доработки я не буду возвращаться обратно на iOS 8.0! если устроения этих багов, недоработок, умышленного ухудшения работы (практически одинакового по производительности в сравнении с iPhone 6) IPhone 5s не произойдет и компания APPLE будет и дальше относиться к потребителям своей продукции как к бета тестерам я буду вынужден организовать петицию и подать коллективный иск в суд не только в своей стране (коей является Российская Федерация) но и в США и в других странах где людей так же как и меня пытаются обмануть, ввести в заблуждение и заставить покупать новые устройства компании APPLE не дав на то ни каких более существенных объяснений кроме как < iPhone 6 стал на 25% мощнее по с равнению с iPhone 5s>!
    P.s.
    Я надеюсь компания Apple все еще прислушивается к своим пользователям и я так же надеюсь, что она (Apple) все же одумается и постарается в ближайшее время дать пользователям не таких уж и старых устройств (iPhone 5s, iPad Air, iPad mini Retina) наслаждаться и дальше всеми новыми возможностями операционной системы iOS 8 без лагов, подвисаний, перегревов, заторможенной анимации. Спасибо, что вы есть!

    Agreed! This bug with the ringtone delay (№4.1) is really annoying

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    Make sure you have the laters version of iTunes. The latest is 11.1
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    I would start with
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    You can run up to 10.6.8 on that particular model. That OS version is still available:
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  • HT1338 Purchased a used macbook pro with Mountain Lion. My old Mac runs Snow Leopard is backed up to Time machine. How do I register the operating system to me and how do I use Time Machine to move my files to the new used computer?

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    If you look at the User Tips tab, you will find a write up on just this subject:
    https://discussions.apple.com/docs/DOC-4053
    The subject of buying/selling a Mac is quite complicated.  Here is a guide to the steps involved. It is from the Seller's point of view, but easily read the other way too:
    SELLING A MAC A
    Internet Recovery, and Transferability of OS & iLife Apps
    Selling an Old Mac:
    • When selling an old Mac, the only OS that is legally transferable is the one that came preinstalled when the Mac was new. Selling a Mac with an upgraded OS isn't doing the new owner any favors. Attempting to do so will only result in headaches since the upgraded OS can't be registered by the new owner. If a clean install becomes necessary, they won't be able to do so and will be forced to install the original OS via Internet Recovery. Best to simply erase the drive and revert back to the original OS prior to selling any Mac.
    • Additionally, upgrading the OS on a Mac you intend to sell means that you are leaving personally identifiable information on the Mac since the only way to upgrade the OS involves using your own AppleID to download the upgrade from the App Store. So there will be traces of your info and user account left behind. Again, best to erase the drive and revert to the original OS via Internet Recovery.
    Internet Recovery:
    • In the event that the OS has been upgraded to a newer version (i.e. Lion to Mountain Lion), Internet Recovery will offer the version of the OS that originally came with the Mac. So while booting to the Recovery Disk will show Mountain Lion as available for reinstall since that is the current version running, Internet Recovery, on the other hand, will only show Lion available since that was the OS shipped with that particular Mac.
    • Though the Mac came with a particular version of Mac OS X, it appears that, when Internet Recovery is invoked, the most recent update of that version may be applied. (i.e. if the Mac originally came with 10.7.3, Internet Recovery may install a more recent update like 10.7.5)
    iLife Apps:
    • When the App Store is launched for the first time it will report that the iLife apps are available for the user to Accept under the Purchases section. The user will be required to enter their AppleID during the Acceptance process. From that point on the iLife apps will be tied to the AppleID used to Accept them. The user will be allowed to download the apps to other Macs they own if they wish using the same AppleID used to Accept them.
    • Once Accepted on the new Mac, the iLife apps can not be transferred to any future owner when the Mac is sold. Attempting to use an AppleID after the apps have already been accepted using a different AppleID will result in the App Store reporting "These apps were already assigned to another Apple ID".
    • It appears, however, that the iLife Apps do not automatically go to the first owner of the Mac. It's quite possible that the original owner, either by choice or neglect, never Accepted the iLife apps in the App Store. As a result, a future owner of the Mac may be able to successfully Accept the apps and retain them for themselves using their own AppleID. Bottom Line: Whoever Accepts the iLife apps first gets to keep them.
    SELLING A MAC B
    Follow these instructions step by step to prepare a Mac for sale:
    Step One - Back up your data:
    A. If you have any Virtual PCs shut them down. They cannot be in their "fast saved" state. They must be shut down from inside Windows.
    B. Clone to an external drive using using Carbon Copy Cloner.
    1. Open Carbon Copy Cloner.
    2. Select the Source volume from the Select a source drop down menu on the left side.
    3. Select the Destination volume from the Select a destination drop down menu on the right
    side.
    4. Click on the Clone button. If you are prompted about creating a clone of the Recovery HD be
    sure to opt for that.
    Destination means a freshly erased external backup drive. Source means the internal
    startup drive. 
    Step Two - Prepare the machine for the new buyer:
    1. De-authorize the computer in iTunes! De-authorize both iTunes and Audible accounts.
    2, Remove any Open Firmware passwords or Firmware passwords.
    3. Turn the brightness full up and volume nearly so.
    4. Turn off File Vault, if enabled.
    5. Disable iCloud, if enabled: See.What to do with iCloud before selling your computer
    Step Three - Install a fresh OS:
    A. Snow Leopard and earlier versions of OS X
    1. Insert the original OS X install CD/DVD that came with your computer.
    2. Restart the computer while holding down the C key to boot from the CD/DVD.
    3. Select Disk Utility from the Utilities menu; repartition and reformat the internal hard drive.
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    5. Upon completion DO NOT restart the computer.
    6. Shutdown the computer.
    B. Lion and Mountain Lion (if pre-installed on the computer at purchase*)
    Note: You will need an active Internet connection. I suggest using Ethernet if possible because
    it is three times faster than wireless.
    1. Restart the computer while holding down the COMMAND and R keys until the Mac OS X
    Utilities window appears.
    2. Select Disk Utility from the Mac OS X Utilities window and click on the Continue button. 
    3. After DU loads select your startup volume (usually Macintosh HD) from the left side list. Click
    on the Erase tab in the DU main window.
    4. Set the format type to Mac OS Extended (Journaled.) Optionally, click on the Security button
    and set the Zero Data option to one-pass.
    5. Click on the Erase button and wait until the process has completed.
    6. Quit DU and return to the Mac OS X Utilities window.
    7. Select Reinstall Lion/Mountain Lion and click on the Install button.
    8. Upon completion shutdown the computer.
    *If your computer came with Lion or Mountain Lion pre-installed then you are entitled to transfer your license once. If you purchased Lion or Mountain Lion from the App Store then you cannot transfer your license to another party. In the case of the latter you should install the original version of OS X that came with your computer. You need to repartition the hard drive as well as reformat it; this will assure that the Recovery HD partition is removed. See Step Three above. You may verify these requirements by reviewing your OS X Software License.

  • I had the developer preview for IOS 6 on my phone, and just got a message telling me that my operating system is no longer active. How do I get my phone activated again?

    I had the developer preview for IOS 6 on my phone, and just got a message telling me that my operating system is no longer active. How do I get my phone activated again?
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    If I Google for Michael Superczynski, first match tells "Michael Superczynski's Profile : Apple Support Communities". It in fact does a lot of work there even if not paid.
    And yes we do not have disagreement about "official apple developers". Problem is that Apple screwed our devices because we are "official apple developers" and did effort to stop us getting proper help. I unbricked my ipad and iphone thanks to unofficial help. Thank you who wrote this unofficial help and "no thanks" for apple for ruining my access to my devices. My mistake was assuming that "update" button on my devices works. It did not because it always told "Your device has latest IOS6 installed" until it bricked yesterday.
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      Tonu

  • I have Adobe Acrobat 9 Standard on both of my computers.  Some time ago, one crashed my computer and I had to reinstall the operating system and all applications.  After I had installed once Acrobat 9 Sdt in the computer, I wanted to update the software v

    I have Adobe Acrobat 9 Standard on both of my computers.
    Some time ago, one crashed my computer and I had to reinstall the operating system and all applications.
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    ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/

  • HT1349 I have replaced the hard-drive and updated the operating system of my laptop computer.  How do I deauthorize computers I don't have anymore?

    I received an error message from iTunes store regarding my recent app purchase.  I already have 5 authorized computers so I can't sync the purchased app from my current computer.
    My problem is, within four months I replaced the operating systems to my desktop and laptop.  As for the other 3 authorized computers are long gone (when I didn't understand I had to deauthorize computers).
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    Thanks, Dave

    iTunes Store- About authorization and deauthorization

  • I had to delete everything on my computer and install the operating system again , but I had to install Snow Leopard because it was the cd that came with the computer when I bought it. The problem is that I had already paid for the OS Lion and even h

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    Hi anatuta, 
    Thanks for visiting Apple Support Communities. 
    It sounds like you are trying to upgrade your Mac to a newer version of OS X, after completing a fresh install of Snow Leopard. 
    If you have already purchased and downloaded OS X Lion and Mavericks, you should be able to find these items in the Purchased section of the Mac App Store. 
    You may find the steps in this article helpful with finding the items:
    Mac App Store: Finding your purchased apps - Apple Support
    If you do not see the items in the Purchased section, they may be hidden:
    Hide and unhide purchases in the Mac App Store - Apple Support
    All the best,
    Jeremy 

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