Computer hung during restart
So yesterday I was trying to open iphoto and it would bounce in the doc and open the app but then it would just close. So I tried doing a check for new updates thinking something might have been wrong but that hung up and never completed... At this point I thought it would be a good idea to do a restart (the last time was after the last update)... boy was I wrong. Now it is stuck in restart mode with the circle just spining and spining. Is there any hope?
Hey, that's some handy software. It found everything except for two files that were located in the /System/Library/Extensions folder. I guess that was out of the search scope.
Basically, I observed the startup screen and noticed that even with all of the files out, the system was still calling seagate objects on startup. I read this helpful article:
http://osxdaily.com/2007/01/22/what-happens-in-the-mac-os-x-boot-process/
I followed step by step until I found the additional files in the /System/Library/Extensions folder. I'm hoping that this is all the troubleshooting I need to do.
Similar Messages
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On Leopard after running software update computer freezes during restart
Hi All,
I hope I am posting this in the right place. I have installed Leopard (brand new installation with formating the HD before install). It went lovely. Migrate all of my accounts and settings form my other HD. BTW that other HD was upgraded to Leopard they the upgrade feature of Leopard instal and had the same problem that I'm going to describe here. After installation was complete, I worked on my computer just fine for a few hours, restarted it a few time an it worked great. I've installed software updates (iTunes 7.5 QT7.3 etc...) at this point when my system requested a restart and I click "restart" button, the computer tried to restart and froze at the point when the screen went black but the tower never restarted. In fact after about a minute of system being frozen, all of the fans in the tower went blowing full force.
Now, here is the history. I've done the Leopard upgrade on my system HD a week before this happened and after downloading this software update had the same problem. Can not restart at all. The computer works fine for about 1 day and after that the system starts to slow down a lot.
I called Apple, they didn't know what that was. Went to Apple store, they check the hardware and... It's good. Was advised to reinstall the Leopard on "clean" HD with brand new installation rather then update. I did all this yesterday on my 2nd HD and as I've said above, it worked just fine until I've installed this update.
So, my question to you all. Did anyone else experienced this type of problem?
I'm still on hold wanting for Apple tech support to try and resolve this with them. I was just hoping that some of you may know this and may have a fix/advise for me.
Thank you in advance for your helpSame thing happened to me and I get the same error message. These are the programs that don't work
mail
keynote
pages
all Office 2011 programs
safari -
Launched software update on MacBook v. 10.5.8 during restart, update stalled now nothing will launch-quits unexpectedly. Help!
As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:
Permissions you can ignore on 10.5 onwards:
http://support.apple.com/kb/TS1448
Some general advice on updating Leopard:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious! In fact a second restart can be recommended.
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a week or two while you regularly check their websites for updates.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
[b]If you are updating Safari (or just have):[/b]
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very [i]first[/i] thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
/Library/InputManagers
~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).
Solutions for troubleshooting installation, startup, and login issues in Mac OS X v10.5
http://support.apple.com/kb/TS1541?viewlocale=en_US -
Computer froze during restore....
Computer froze during restore now ipad is not recognized on itunes. Ipad screen says connected but not on itunes list. Tried the troubleshoot steps with firewall disabling/reinstalling itunes. Windows PC.
Typically the next step would probably be to try recovery mode to restore the device again. This article explains how to to that.
iPad: Unable to update or restore.
From the article.....
Summary
You may encounter the following symptoms while updating or restoring your iPad:
iPad continually restarts but never displays the Home screen.
An update or restore did not complete and the iPad is no longer recognized in iTunes. -
Entire computer hung up by iPhoto
Last week, my entire computer got hung up after iPhoto started experiencing problems. I fixed permissions, threw iPhoto in the trash, and reinstalled from iLife disk, then downloaded latest version of iPhoto. All was well, until tonight. iPhoto quit unexpectedly, then my computer slowed down and all the apps hung. Restarted several times, finally was able to force quite the open programs (too many, probably), but iPhoto will not open now, even though nothing else is taking up memory space.
My computer is a Mac Mini, of 2012, running OS 10.7.5, 4 GB of memory.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
For this step, the title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
In the top right corner of the Console window, there's a search box labeled Filter. Initially the words "String Matching" are shown in that box. Enter the name of the crashed application or process. For example, if iTunes crashed, you would enter "iTunes" (without the quotes.)
Each message in the log begins with the date and time when it was entered. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
☞ The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
☞ Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ User Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of crash reports. The name of each report starts with the name of the process, and ends with ".crash". Select the most recent report related to the process in question. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
I know the report is long, maybe several hundred lines. Please post all of it anyway.
If you don't see any reports listed, but you know there was a crash, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report—they're very long and rarely helpful. -
Pocketmac - sync problem - gets "hung" during calendar sync
I have a Pearl and have downloaded the pocketmac. When syncing it seems to get hung during the calendar sync potion. No error messages - it just gets hung up and doesn't seem to go any further. Any help would be appreciated. Thx!
Hi and Welcome to the Forums!
FYI -- to keep from confusing folks, would you mind marking your duplicate post as solved? Thanks.
BB/MAC integration is a very specialized area...and has an entire section of this site just for that:
http://supportforums.blackberry.com/rim/board?board.id=blackberryformac
I suggest that you dig around in there for ideas...plus, we will have this moved there since that's the best place for you to find the right experts.
Cheers!
Message Edited by sdgardne on 09-13-2009 03:03 PM
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
I click on Firefox and it says that Firefox is installing your updates and will start in a few minutes. Then I get "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." this cycle never ends. Do I need to deinstall Firefox and re-install? If I do that, do i lose all of my bookmarks, etc?
See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
*C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
*(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
*C:\Program Files\Mozilla Firefox\updates
*Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
*Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. Do not remove personal data when uninstalling.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
A friend said she downloaded an update to Firefox (a version of 6, I believe) but didn't install the update, but the desktop icon was gone. The only way to launch Firefox was from the Programs folder. When clicking on the Firefox file, a "Setup" pop up window appeared stating "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" Clicking "No" does not launch Firefox and clicking "Yes" reboots the computer, but nothing changes after restart and the same series of events keeps re-occurring. When clicking on the safe mode file, Firefox was launched. I went to "Add/Remove Programs" and found Mozilla Firefox 3.6.3. When attempting to remove the program, the same reboot "Setup" pop up appears, and the same non-results as previously described, persisted. I deleted all Firefox files and deleted the update set up .exe files. I again tried to remove the Firefox 3.6.3 program, with the same outcome as the previous attempt(s). I went to the Firefox website and downloaded the updated Firefox 7.0.1 set up .exe file, saved and ran it. When I reached the Setup Wizard page that prompts a "Standard" or "Custom" installation, I clicked on Standard and the same reboot pop up window appeared, again with no change after the reboot. So I have a Program installed (Firefox 3.6.3) with no files, and which can not be removed, an executed update/download .exe for Firefox 7.0.1 that can not be completely installed due to the failure to update by reboot problem. I'm out of ideas on how to try to resolve these problems. Any help would be greatly appreciated! Thank you
Try a clean reinstall.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
* Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
have also tried to reinstall older version of firefox and get same message
i have been trying to figure out how to fix this same issue as well for the past 2 hours or so. it is very upsetting that you can't even uninstall it try to redo it all or just use the old version. everything seemed to be ok untill i got to the set up part of the process that is when i kept getting the same message: ''your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now" and to no avail. please help. i really enjoyed my firefox/mozilla. now i can't even use it i have to go back to internet explorer for now...........
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I have multiple Windows Server 2008 R2 machines in which I am attempting to do an in place upgrade to 2012 R2, and it is repeatedly failing.
Setup gets all the way through, and it says Getting ready, followed immediately by an error saying: Setup can't continue. Your computer will now restart, and your previous version of Windows will be restored.
I am attempting to install:
Windows Server 2012 R2 Datacenter (Server with GUI)
x64 Date modified 3/18/2014
I have found several posts, many discussing how disk space can be an issue, I have increased disk space so it shouldn't be an issue. I have also made sure the only only partition on disk 0 is C: and system reserved.
I have disabled all unessential services and went through and removed all unessential applications, and extras. Still getting the error.
Here is the update log
2014-11-24 08:20:20:715
888 ed8
AU AU initiates service shutdown
2014-11-24 08:20:20:715
888 ed8
AU ########### AU: Uninitializing Automatic Updates ###########
2014-11-24 08:20:20:840
888 ed8
Report CWERReporter finishing event handling. (00000000)
2014-11-24 08:20:20:840
888 ed8
Service *********
2014-11-24 08:20:20:840
888 ed8
Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-11-24 08:20:20:840
888 ed8
Service *************
2014-11-24 08:23:27:265
892 9a0
Misc =========== Logging initialized (build: 7.6.7600.320, tz: -0500) ===========
2014-11-24 08:23:27:281
892 9a0
Misc = Process: C:\Windows\system32\svchost.exe
2014-11-24 08:23:27:281
892 9a0
Misc = Module: c:\windows\system32\wuaueng.dll
2014-11-24 08:23:27:265
892 9a0
Service *************
2014-11-24 08:23:27:281
892 9a0
Service ** START ** Service: Service startup
2014-11-24 08:23:27:281
892 9a0
Service *********
2014-11-24 08:23:27:635
892 9a0
Agent * WU client version 7.6.7600.320
2014-11-24 08:23:27:635
892 9a0
Agent * Base directory: C:\Windows\SoftwareDistribution
2014-11-24 08:23:27:635
892 9a0
Agent * Access type: No proxy
2014-11-24 08:23:27:635
892 9a0
Agent * Network state: Connected
2014-11-24 08:24:14:827
892 9a0
Report CWERReporter::Init succeeded
2014-11-24 08:24:14:827
892 9a0
Agent *********** Agent: Initializing Windows Update Agent ***********
2014-11-24 08:24:14:827
892 9a0
Agent * Prerequisite roots succeeded.
2014-11-24 08:24:14:827
892 9a0
Agent *********** Agent: Initializing global settings cache ***********
2014-11-24 08:24:14:827
892 9a0
Agent * WSUS server: <NULL>
2014-11-24 08:24:14:827
892 9a0
Agent * WSUS status server: <NULL>
2014-11-24 08:24:14:827
892 9a0
Agent * Target group: (Unassigned Computers)
2014-11-24 08:24:14:827
892 9a0
Agent * Windows Update access disabled: No
2014-11-24 08:24:14:951
892 9a0
DnldMgr Download manager restoring 0 downloads
2014-11-24 08:24:14:981
892 9a0
AU ########### AU: Initializing Automatic Updates ###########
2014-11-24 08:24:14:997
892 9a0
AU # AU disabled through Policy
2014-11-24 08:24:14:997
892 9a0
AU # Will interact with non-admins (Non-admins are elevated (User preference))
2014-11-24 08:24:15:043
892 9a0
AU Initializing featured updates
2014-11-24 08:24:15:043
892 9a0
AU Found 0 cached featured updates
2014-11-24 08:24:15:397
892 9a0
Report *********** Report: Initializing static reporting data ***********
2014-11-24 08:24:15:397
892 9a0
Report * OS Version = 6.1.7601.1.0.196880
2014-11-24 08:24:15:397
892 9a0
Report * OS Product Type = 0x00000007
2014-11-24 08:24:15:428
892 9a0
Report * Computer Brand = VMware, Inc.
2014-11-24 08:24:15:428
892 9a0
Report * Computer Model = VMware Virtual Platform
2014-11-24 08:24:15:428
892 9a0
Report * Bios Revision = 6.00
2014-11-24 08:24:15:428
892 9a0
Report * Bios Name = PhoenixBIOS 4.0 Release 6.0
2014-11-24 08:24:15:428
892 9a0
Report * Bios Release Date = 2013-07-30T00:00:00
2014-11-24 08:24:15:428
892 9a0
Report * Locale ID = 1033
2014-11-24 08:24:15:582
892 9a0
AU Successfully wrote event for AU health state:0
2014-11-24 08:24:15:582
892 9a0
AU Successfully wrote event for AU health state:0
2014-11-24 08:24:15:582
892 9a0
AU AU finished delayed initialization
2014-11-24 08:24:20:865
892 6a0
Report CWERReporter finishing event handling. (00000000)
2014-11-24 08:55:38:187
892 9a0
AU AU initiates service shutdown
2014-11-24 08:55:38:187
892 9a0
AU ########### AU: Uninitializing Automatic Updates ###########
2014-11-24 08:55:38:250
892 9a0
Report CWERReporter finishing event handling. (00000000)
2014-11-24 08:55:38:297
892 9a0
Service *********
2014-11-24 08:55:38:297
892 9a0
Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-11-24 08:55:38:297
892 9a0
Service *************
Any ideas on how I can resolve this, or further troubleshoot?I also had this error: "Setup cannot continue. Your computer will now restart, and your previous version of Windows will be restored."
trying to do a in-place upgrade of a Domain Controller Windows 2008 R2 to Windows 2012 R2.
The problem was the separated System Reserved Partition. After I removed using this instructions:
http://jacobackerman.blogspot.com/2012/12/how-to-remove-system-reserved-partition.html
The upgrade ran ok, and now have my DC as Windows 2012 R2.
Hope that helps!. -
I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.
I occasionally get an error that forces me to shut down/restart my computer. After restart, a message pops up stating that an error has occurred and a report will be sent to Apple. This has been going on for several months, and Apple has never contacted me about this problem. Other than the forced shutdown/restart, I have had no problems with Garage Band.
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When I tried to download the new version of firefox I get an error message that says "your computer must be restarted to complete an earlier upgrade" when I restart it says the same thing. I cannot use firefox at all at the moment. When I try to uninstall in the control panel, the same message pops up.
If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
Why do I get a, "your computer must be restarted to complete a previous upgrade" message
I guess Im having the same issues as some of the others but I cant seem to remove. I just wanted to upgrade to FF7 and now I continue to get the message above. Ive taken all the steps suggested at: http://kb.mozillazine.org/Uninstalling_firefox The issue is it wont even allow me to Remove-I go Ctrl Panel, Add/Remove and click Remove and it gives me the same message, "Your computer must be restarted to complete a previous upgrade of FF"-Asks do I wish to reboot-Ive click yes 100 times and nothing changes.
Im at a loss-I've logged on as a user and Administrator and still get the same messagesActually, I figured it out...apparently I had too many add-ons...? Wouldn't allow me to click on tab items or type in Yahoo! search...
Removed some unwanted add-ons and extensions and I'm all good.
Thanks for the help! -
The icon on the taskbar is not the usual Firefox one. It is like an installation one. In short, I cannot open Firefox (I am having to use Internet Explorer to gain access to the Internet), I cannot get it to install properly and I am unable to uninstall it to start again with an earlier version. Every time that I attempt to open Firefox, I get the following message: "Your computer must be restarted to complete a previous upgrade [v4.0] of Firefox. Do you want to reboot now?" I have tried that half a dozen times with the same result. I have also used system restore to get back to an earlier status. that, too failed to resolve the Firefox problem.
It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
:File > Exit or "Firefox:" button > Exit
When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
You would find firefox.exe in a Mozilla folder in your program files, but y0u would not want to delete it there, you would need to use the Control Panel which you have already identified and do it from there -- but generally you would not need to do that, and there is nothing in what you have posted to indicate that you should. But if you did do that, then don't let the install start Firefox for you as you would want to use you existing desktop icon or method of starting Firefox, and should decline having Firefox install start Firefox for you. When the install starts then invoke Firefox in your normal manner. This should eliminate problems of creating a new profile rather than using your old profile. -
This problem arose when I attempted to upgrade my existing FireFox browser to the new FireFox 7. I clicked through the auto-update, but didn't think that anything changed, as the browser didn't look like the image in the feature explanation image I was viewing. I then tried to download Firefox 7, and when I tried to instal it, this process began.
I can't uninstall/install FireFox due to a pop-up that says: Your computer must be restarted to complete a previous upgrade of Firefox..." When restarted and attempted again, the same pop up appears and I am stuck in an infinite loop.
I cannot locate the Mozilla file within my program files to try and delete cantankerous upgrade components, which seems to resolve this issue for many people. See: https://support.mozilla.com/en-US/questions/796566
I also tried completely deleting Firefox, which didn't work either-- I ended up doing a system restore, only to be met with the same infinite loop.
Now, when I click on the Mozilla icon, nothing happens. No window opens, no error message, nothing.
Why can't I find the Mozilla folder in my Programs File but can see it in Control Panel "Add or Remove Programs" (though I can't uninstal due to infinite loop)?It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
:File > Exit or "Firefox:" button > Exit
When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
You would find firefox.exe in a Mozilla folder in your program files, but y0u would not want to delete it there, you would need to use the Control Panel which you have already identified and do it from there -- but generally you would not need to do that, and there is nothing in what you have posted to indicate that you should. But if you did do that, then don't let the install start Firefox for you as you would want to use you existing desktop icon or method of starting Firefox, and should decline having Firefox install start Firefox for you. When the install starts then invoke Firefox in your normal manner. This should eliminate problems of creating a new profile rather than using your old profile.
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