Computer is not responding

computer is randomly shutting off when it is started and shows only the internet not responding screen.

Hi Sorry, but your post is not clear. Can you please be more specific?
I Love my Satellite L775D-S7222 Laptop. Some days you're the windshield, Some days you're the bug. The Computer world is crazy. If you have answers to computer problems, pass them forward.

Similar Messages

Error Message: " '[name of my computer]' did not respond. (error -8)

I know that this topic has been submitted a million times, but I need personal attention now. The topic discussions have been really helpful except for the fact that my ichat video STILL DOESN'T WORK. I read and do all the sets of advice and instructions and STILL NOTHING.
My main message usually always says, " '[name of my computer]' did not respond.' The only differing message I've received is from my mom's laptop (a Dell Latitude D610, Intel) which says that " '[name of her computer] has declined'. I've checked out the error reports which are always labeled (error -8).
Once I was able to connect, with absolutely no hitch, when I was sent an all out video conference chat from a G4 Mac about 4 months ago. My ichat hasn't worked since which is why I've been trouble shooting since then.
Based off of the advice, I opened ports 5060, 5190, 5220, 5222, 5297, 5298, 5353, 16384-16403 on both TCP and UPD and turned the firewalls off in one then turned them on again.
I've read the iChat support and they all say that they are compatible with tons of operating systems and platforms. But, my video still doesn't work to other computers or work in general. Please can someone tell me how to get this to work? Puhleeeease. I've been at it for months now....
Thanks!

I know that this topic has been submitted a million
times, but I need personal attention now. The topic
discussions have been really helpful except for the
fact that my ichat video STILL DOESN'T WORK. I read
and do all the sets of advice and instructions and
STILL NOTHING.
My main message usually always says, " '[name of my
computer]' did not respond.' The only differing
message I've received is from my mom's laptop (a Dell
Latitude D610, Intel) which says that " '[name of her
computer] has declined'. I've checked out the error
reports which are always labeled (error -8).
Once I was able to connect, with absolutely no hitch,
when I was sent an all out video conference chat from
a G4 Mac about 4 months ago. My ichat hasn't worked
since which is why I've been trouble shooting since
then.
Based off of the advice, I opened ports 5060, 5190,
5220, 5222, 5297, 5298, 5353, 16384-16403 on both TCP
and UPD and turned the firewalls off in one then
turned them on again.
I've read the iChat support and they all say that
they are compatible with tons of operating systems
and platforms. But, my video still doesn't work to
other computers or work in general. Please can
someone tell me how to get this to work?
Puhleeeease. I've been at it for months now....
Thanks!
I, too have had the same problem, but only recently — maybe coincident with recent updates to iChat — and I too would like to know what error -8 means.
I am running a Dual 1GHz PowerPC G4 Mac with automatically updated software, connected via ADSL at 512/128. The Internet Interface is a router/firewire/switch/modem (D-Link DSL-G604T) and I have programmed it to keep the required ports open. The audio input is from an iSight: audio out to some external speakers from line out. Programming hasn't been changed for months, and the problem has only occurred recently, so it doesn't look like a Firewall or address translation problem.
In my case, I tried several things:
1. I tried to initiate an audio chat with someone who has a Mac Mini PowerPC with most updates on it, and a 56K modem. I have had many audio chats over many months with this person.
Some days ago, it failed to complete a connection with the comment that my end didn't answer. I take this to mean that the final handshake message from the my end wasn't sent, since the connect window indicated the other side had responded positively.
The buddy on the other end then initiated an audio chat session to which I responded. This time, error -8 was accompanied with a message that the other side had failed to respond to the final handshake.
I presumed that it was some sort of glitch either on the network or in my computer and we finished the conversation on the phone. The system has been rebooted several times in the meantime, and the integrity of the system disk checked: that should have got rid of any local anomolous state
2. The exact same thing happened today when I attempted to communicate with a new buddy introduced through email. This new buddy has recent (but unknown to me) Mac equipment running OS X, and a broadband connection.
We were testing the connection after she had set up iChat with an AIM screen name to be ready for a Saturday sched to step her through installation of some difficult to set up software.
At that point, I realised my first failure wasn't a system glitch, and found this message board.
So, any help from anybody?
Keep in mind that this is a recently-introduced problem on a stable (other than Apple updates?) system that has been running on audio and even one-way video with 4 different buddies (three on Macs and one on Win XP with AIM) for months.
George
Dr George W Gerrity Ph: +61 2 6386 3431
GWG Associates Fax: +61 2 6386 4431
P O Box 229 Time: +10 hours (ref GMT)
Harden, NSW 2587 PGP RSA Public Key Fingerprint:
AUSTRALIA 73EF 318A DFF5 EB8A 6810 49AC 0763 AF07
PowerMac3,6 Mac OS X (10.4.8) ISight Audio and Video

Flashplayer pop up box "Requesting permission to store info on my computer" does not respond and will not go away. How do I get rid of it. It is most annoying as it stays right in the middle of the screen.

Flashplayer pop up box "Requesting permission to store info on my computer" does not respond and will not go away. How do I get rid of it. It is most annoying as it stays right in the middle of the screen.

Move cursor onto video. Right click. Click Settings, Click the "never ask again" box. Then click Close. That will work.
For some reason, that always worked for me, but in the last two days, it does not work, and it seems to freeze on the
video. See, if it works for you.

Whenever I try to use my macbook, it will work for about 10 min. then the screen will go black, the computer will not respond to my commands, and I have to restart it. Can anyone tell me what's going on, and how to fix it? Thank you!!!

Hello everyone, like most people on this site, I am having difficulties understanding and fixing my Macbook Pro. About a month ago my computer screen went black, the computer was unresponsive, and it started making a beeping noise. I restarted the computer, and it seemed to have fixed itself. 6 days ago, I put my laptop into it's case with some papers, went home (about 30 min. after putting laptop into case), and opened my bag. My computer's fans were on, the computer was really hot, and when I opened the computer, the screen was black and unresponsive. I turned it off, let it cool down, turned it back on, started to stream a video on Hulu, and about ten minutes after, the screen went black again and the computer was unresponsive. Now everytime I turn it on after about ten to fifteen minutes the screen will go black, the computer will become unresponsive, and I have to shut it off. The weird thing though is that everytime I restart my computer, when I reopen my account, my computer acts as if nothing has happened, and everything I had opened or unsaved is still there without autosave saving the documents.The screen also goes black and the computer becomes unresposive when I move the computer around. I get a lot of pop-up ads and other crap on my computer when I am on the internet. I don't know if one of those pop-up websites might have given me a virus or may be the cause of this problem. I don't now what is wrong with my computer or how to fix it, but if anyone has any advice, I WOULD GREATLY APPRECIATE IT!!!!!!! Thank you very much!!!
-- Sincerely, A very confused, scared, and hopless Macbok Owner

To get rid of "pop-up ads and other crap on my computer when I am on the internet", click on Safari in the Menu bar, and select Preferences. Next select Extensions. Delete all of them. Restart Safari.
The first step in addressing the black screen is an SMC reset.
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Excerpt from
http://support.apple.com/kb/ht39

Ipod (4th Gen) does not charge, turn on, cannot be detected by computer, does not respond to any stimulation of any combination of buttons. How do I fix this problem?

I have had my Ipod Nano (4th Generation) for about 3 years and it has worked relativley well throughout. However recently I used it until it ran out o charge completely and asked to connect to charger. I took it home that evening and plugged it into my mains charger and there was no response, so I tried plugging it into my computer (it has the lastest version of iTunes) and it did not pick up the ipod at all. I have left it on charge multiple times since that and still no response. I have been through the troubleshooting guide and that has been of no help because if i hold down either the menu + centre buttons or Centre + play etc there is no response whatsoever. Is there any way that I can fix this problem or should i just either sell it or buy a new one.
Cheers,
Mr Elot

i had the same thing happen to mine. figured it was shot - but i found the ops manual online and read about 're-setting' it. it involved holding down the left & right <<&>> buttons, with yoiur thumbnails, while the ipod lays on a hard surface. i had to go thru the steps a couple or 3 times, but it did finally work perfectly and has been working fine for months since! good luck -

HT3964 computer does not respond to the power button when pressed

macbook power button inoperative, computer dead... power cord hooked up.. what next?

Hello 007grams,
Take a look at this article I found for you while researching your issue.
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367?viewlocale=en_US
Resolution
If your computer won't turn on, try each of these steps:
Verify you have a good connection from your Mac to the wall outlet by confirming the power cord and adapter if present are securely connected and plugged in. To check if the wall outlet is working, plug in a lamp or other electrical device.
If the wall outlet is working and you continue to have no power try another power cord or adapter if available. If it works you may need a replacement cord or adapter.
Note: See Apple Portables: Troubleshooting MagSafe adapters for further troubleshooting with MagSafe adapters.
Disconnect all accessories that are plugged in to the computer, such as a printer, hub, or other mobile device.
If your Mac supports user-installable memory, solid state drive, or hard drive, and you recently installed any of these, make sure they are installed correctly and are compatible with your computer. If possible, reinstall the original memory or drive into the computer to find out if the behavior persists afterwards.
MacBook Pro: How to remove or install memory
MacBook: How to remove or install memory
Mac Pro: How to remove or install memory
Mac mini: How to remove or install memory
iMac (27-inch, Late 2012): Installing or replacing memory
iMac: How to remove or install memory
Reset the SMC.
If you are still unable to start up your computer after trying each of these steps, visit an Apple Store or Apple Authorized Service Provider (AASP) for further diagnosis. If you plan to visit an Apple Retail Store, make a reservation at the Genius Bar using http://www.apple.com/retail/geniusbar/ (available in some countries only).Note: Diagnostic fees may apply for issues not covered under warranty or the AppleCare Protection Plan (APP).
Cheers,
Sterling

HT1721 computer does not respond when connect to HDMI TV monitor

macbook air does not reconize monitor from HDMI TV

help in troubleshooting Macbook to Sony HDMI... I HAVE had the miniport/ HDMI cable connection working - I just plugged it into both ports and it worked - i.e. No fussing with "settings". Now, after kids hooked up Wii game – computer to TV does not work…
My <system preferences> -> Display -> detect displays does not register any connection [alert: the arrangement tab of Display preferences is hidden because you only have a singe display attached to this computer].
Q? is it the computer that does not recognize hookup or is it the TV that does not recognize the hookup?
I have done all the standard go online for answers: reboot both, turn off both, connect cable, check input to HDMI, reset PRAM,
Still no success…
Your suggestions …??

Ipod Shuffle 2nd gen doesn't operate and computer does not respond.

Hi,
I'm having troubles with my 2nd gen iPod shuffle.
I was listening to music at night but accidently left it on during night.
Next day no light flashed when i turned my iPod on, so I put my iPod on the dock, hoping it would turn on again.
I've had my iPod in the dock for a full day now but it still doesn't operate when I try to listen to music. Also, the computer doesn't recognize it. I've tried using another iPod, which worked, and also tried using another dock, with no result.
Can anyone help me?
I hope my English is understandable.
Thanks.

I just had that same problem. I also have my iPod touch but i also want to use this for many other reasons... SOMEBODY HELP!!!

TS3742 not able to restart computer. Not responding

Hi anyone have any idea how to solve this problem ?????

Have a look here > http://support.apple.com/kb/ts1367

Computer not responding to video invitation

I have just purchased an iSight, am on a wireless broadband connection, and the camera works fine for preview on iChat.
However when I am invited or invite another iChat user with iSight for video or audio chat, my screen says it is "starting" the video or audio chat, but then says my computer is not responding. The other iChat users are successfully using their iSight cameras to video chat with each other.
I've gone through all the troubleshooting tips.
Any suggestions for why my computer is not responding? Is there an email address or phone number where I can communicate directly with support for iSight?

Hello ilovemac. If BriarCroft does not respond, or if his response does not help you, does your iSight work with other apps? (How to test your iSight to ensure it is functional) If so, your problem is with iChat AV rather than with iSight.
If your iSight does not work, contact the retailer who sold your your new iMac regarding warranty coverage.
If your problem is not with your iSight, both parties to this (or any other troublesome) chat should test with more than one other user to determine which end of the connection is causing your symptoms. If you do not have enough available buddies for testing, you can find more Buddy Names for iChat Test here.
If you cannot solve the problem after you have identified the problem system(s?), I suggest you start your own thread in the appropriate iChat AV Discussions so your problem gets specific, individual attention that is not commingled with someone else's similar problem.
To get the best help, please post back as much as possible of the information requested in When do I Post a New iChat Topic? for the system that is having problems, starting about half way down the page.
By my count, the list requests 20 items of information. (You may even find the problem in the process of gathering that info.) Also post the actions you have already tried to avoid getting the same recommendations that you already know do not work.
If both of you have problems, provide the info for both systems in the same thread.
If you have not already tried these suggestions, and if you want to exhaust all possibilities before posting in iChat AV Discussions, consider the relevant suggestions from Using iSight with iChat AV.
Your daughter can also include the suggestions from Help for iChat AV 3 Problems that are relevant to her Tiger (OS X 10.4.4) iMac.

After installing Mavericks, my computer is slow/not responding

After installing Mavericks, my computer is not responding and reacting as quickly as (I think) it should. Here are the EtreCheck results. Any help would be much appreciated. Thanks in advance!
Hardware Information:
          iMac (27-inch, Mid 2010)
          iMac - model: iMac11,3
          1 2.93 GHz Intel Core i7 CPU: 4 cores
          16 GB RAM
Video Information:
          ATI Radeon HD 5750 - VRAM: 1024 MB
System Software:
          OS X 10.9.1 (13B42) - Uptime: 0 days 9:55:48
Disk Information:
          Hitachi HDS722020ALA330 disk0 : (2 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 2 TB (1.25 TB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
          HL-DT-STDVDRW GA32N
USB Information:
          Apple, Inc. Keyboard Hub
                    Apple, Inc Apple Keyboard
          Apple Inc. Built-in iSight
          Apple Computer, Inc. IR Receiver
          Apple Inc. BRCM2046 Hub
                    Apple Inc. Bluetooth USB Host Controller
          Apple Internal Memory Card Reader
FireWire Information:
          WD My Book 111D 800mbit - 800mbit max
                    disk1s1 (disk1s1) <not mounted>: 32 KB
                    My Book (disk1s3) /Volumes/My Book: 1 TB (30.96 GB free)
Thunderbolt Information:
Kernel Extensions:
          com.kaspersky.kext.klif          (3.0.2d39)
          com.kaspersky.nke          (1.0.2d43)
          com.kaspersky.kext.kimul.44          (44)
Startup Items:
          FanControlDaemon: Path: /Library/StartupItems/FanControlDaemon
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist 3rd-Party support link
          [loaded] com.adobe.SwitchBoard.plist 3rd-Party support link
          [loaded] com.kaspersky.kav.plist 3rd-Party support link
          [loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
          [invalid] com.oracle.java.Helper-Tool.plist
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [loaded] com.adobe.CS5ServiceManager.plist 3rd-Party support link
          [loaded] com.divx.dms.agent.plist 3rd-Party support link
          [loaded] com.divx.update.agent.plist 3rd-Party support link
          [loaded] com.kaspersky.kav.gui.plist 3rd-Party support link
          [invalid] com.oracle.java.Java-Updater.plist
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist 3rd-Party support link
          [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [loaded] com.adobe.ARM.[...].plist 3rd-Party support link
          [loaded] com.facebook.videochat.[redacted].plist 3rd-Party support link
          [loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
          Scroll Reverser
          Scroll Reverser
          iTunesHelper
          EEventManager
          Dropbox
          AdobeResourceSynchronizer
          EEventManager
          ConnectService
Internet Plug-ins:
          Google Earth Web Plug-in: Version: 6.0 3rd-Party support link
          Default Browser: Version: 537 - SDK 10.9
          OVSHelper: Version: 1.1 3rd-Party support link
          NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 3rd-Party support link
          RealPlayer Plugin: Version: (null) 3rd-Party support link
          AdobePDFViewerNPAPI: Version: 11.0.02 - SDK 10.6 3rd-Party support link
          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
          QuickTime Plugin: Version: 7.7.3
          iPhotoPhotocast: Version: 7.0 - SDK 10.8
          NP_2020Player_IKEA: Version: 5.0.94.1 - SDK 10.6 3rd-Party support link
          AdobePDFViewer: Version: 9.5.5 3rd-Party support link
          SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
User Internet Plug-ins:
          Unity Web Player: Version: UnityPlayer version 2.6.1f3 3rd-Party support link
3rd Party Preference Panes:
          Fan Control 3rd-Party support link
          Flash Player 3rd-Party support link
          Perian 3rd-Party support link
Bad Fonts:
          None
Old Applications:
          /Library/Application Support/Microsoft/MERP2.0
                    Microsoft Error Reporting:          Version: 2.2.9 - SDK 10.4 3rd-Party support link
                    Microsoft Ship Asserts:          Version: 1.1.4 - SDK 10.4 3rd-Party support link
          Solver:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
          /Library/Application Support/DivX
                    DivXUpdate:          Version: 1.0 - SDK 10.5 3rd-Party support link
                    DivXMediaServer:          Version: 10.0 - SDK 10.5 3rd-Party support link
                    DivXTransferWizard:          Version: 10.0.0 (Build 10.0.1.41) - SDK 10.5 3rd-Party support link
                    DMSLaunch:          Version: 1.0 - SDK 10.5 3rd-Party support link
          SketchUp:          Version: 8.0 - SDK 10.5 3rd-Party support link
                    /Applications/Google SketchUp 8/SketchUp.app
          /Applications/Microsoft Office 2011/Office
                    Microsoft Graph:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Utility:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Office Reminders:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Upload Center:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    My Day:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    SyncServicesAgent:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Open XML for Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Alerts Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Database Daemon:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Chart Converter:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Clip Gallery:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          /Applications/Microsoft Office 2011
                    Microsoft PowerPoint:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Excel:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Outlook:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Word:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    Microsoft Document Connection:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
          Microsoft Language Register:          Version: 14.3.9 - SDK 10.5 3rd-Party support link
                    /Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
          Wondershare Helper Compact:          Version: 2.2.3.1 - SDK 10.5 3rd-Party support link
                    /Users/christophermcgreger/Library/Application Support/Helper/Wondershare Helper Compact.app
          Microsoft AutoUpdate:          Version: 2.3.6 - SDK 10.4 3rd-Party support link
                    /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
          FacebookVideoCalling:          Version: 1.2.0.157 - SDK 10.5 3rd-Party support link
                    /Users/christophermcgreger/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app
          Wondershare AllMyTube:          Version: 3.2.4 - SDK 10.5 3rd-Party support link
                    /Applications/Wondershare AllMyTube/Wondershare AllMyTube.app
Time Machine:
          Skip System Files: NO
          Mobile backups: OFF
          Auto backup: YES
          Volumes being backed up:
                    Macintosh HD: Disk size: 2 Disk used: 696.37 GB
          Destinations:
                    My Book [Local]
                    Total size: 931.36 GB
                    Total number of backups: 51
                    Oldest backup: 2013-07-17 12:40:03 +0000
                    Last backup: 2014-01-05 23:55:06 +0000
                    Size of backup disk: Too small
                              Backup size 931.36 GB < (Disk used 696.37 GB X 3)
                    Data [Network] (Last used)
                    Total size: 3
                    Total number of backups: 53
                    Oldest backup: 2013-07-16 22:38:22 +0000
                    Last backup: 2014-01-05 22:50:13 +0000
                    Size of backup disk: Adequate
                              Backup size 3 > (Disk used 696.37 GB X 3)
          Time Machine details may not be accurate.
          All volumes being backed up may not be listed.
Top Processes by CPU:
              11%          mds
               3%          WindowServer
               2%          diskimages-helper
               1%          EtreCheck
               1%          kav
Top Processes by Memory:
          524 MB          mds_stores
          360 MB          kav
          246 MB          com.apple.IconServicesAgent
          213 MB          com.apple.MediaLibraryService
          164 MB          Finder
Virtual Memory Information:
          10.45 GB          Free RAM
          3.44 GB          Active RAM
          851 MB          Inactive RAM
          1.27 GB          Wired RAM
          918 MB          Page-ins
          0 B          Page-outs

CrassBrauer wrote:
... With the latest software updates for OS X, I've read that anti-virus software is largely superfluous for Mac. Any opinions to the contrary/negative experiences?
Almost. Anti-virus software is completely superfluous for Mac.
I have tested most of the commonly available Mac "anti-virus" products under controlled conditions. The only differences between them are their varying degree of worthlessness. Some are malicious and will corrupt your Mac. The vast majority of Mac problems reported on this site are the direct result of using such products.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Disable Java in Safari > Preferences > Security.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

How do you remove/add a program in the Control Panel that does not respond to the command?

Without being installed (by me) this "Dictionary.com" toolbar that appeared and is taking up a whole line of space across the top of my desktop monitor! I followed the procedure on how to remove the toolbar precisely... Start> Control Panel > Add/Remove Programs>
then clicked on the program > Remove which is "Dictionary.com" and the computer would not respond to the command. I cannot get it to respond to any program that I clicked on. When I clicked the "Remove" button , the area or line darkens to a light tan. and I cannot even close the menu.
This very strange and frustrating and I don,t know what to do.
I just want it removed or go away.
Thank you,Jeanette Gonzales

Try to remove some of Firefox plugins or addons, maybe there is Babylon toolbar.

The drop drop down box from Yahoo that says "Do you use the Yahoo! Toolbar on multiple computers? will not respond to clicking on it. It Stays in the drop down position covering other tabs and makes them unuseable.

this box with three options: learn more, save to my Yahooa1 ID, No thanks, just save to this computer, will not respond when any option is selected. It will not go away. It covers other tabs making them useless.

Did you ever figure this out? I bought my iPad last week to use in my business as well. I assume you are trying to use alldata? That is where I noticed this same issue. I had problems with identifix working with safari but downloaded a different browser and that works fine. Alldata does not work with either browser. The main difference is that on identifix if there is only one engine selection, it automatically selects the only option and continues to the home page. With alldata you have to make the selection manually even if there is only one option. Honestly if I can't get this to work I am going to return the iPad as it looses a significant amount of usefulness to men

Error 718: did not respond in a timely manner

Hi
We have had a VPN solution in place for many years. We have a Windows Server 2012 Standard edition member server on our domain with NPS/RRAS setup on it. Routing and remote access has always worked fine. There is just one NPS policy which
is setup to allow connections and authentication is determined on whether the connecting user account is a member of a 'VPN' security group. Our office router, a Draytek 2830 acts as the gateway and is configured to forward the relevant VPN port traffic
to the NPS server. The Draytek uses port forwarding for a variety of things (IMAP, SMPT etc), and these continue to work fine.
Late on Friday, one of our remote staff rang up and said she could not connect via VPN from her Windows 7 Professional laptop. When she tried to connect she said that error 718 was displayed stating the remote computer did not respond in a timely manner.
Today, I have tried connecting from home and I am seeing the same error on my Windows 8.1 Pro desktop.
I made some configuration changes to the Draytek router in our office last week and had configured it to accept a LAN to LAN VPN connection from a remote Draytek router. This is configured between the routers themselves - additional configuration
of our Windows server is not required.
Please note that the LAN to LAN VPN connection has not yet been tested as the remote Draytek router is not in place. Configuration of our office router (the receiving router) is straight forward - you configure a 'profile' (which you
select from a numbered list), to accept incoming VPN connections, and the profile can be 'on' or 'off'. Today, after I received the 718 error I turned this profile off and rebooted the router but am still seeing the same error. Also, please
be aware that I had configured this router to accept incoming VPN connections from a remote Draytek in the middle of the week and that remote staff were still able to create 'traditional VPN' connections without any problems.
I have a backup of the configuration of our office Draytek before I made the changes but cannot apply it until I return to work tomorrow. However, I am not convinced this is the cause of the problem so if anyone has any experience with error 718
while trying to establish a VPN connection I would be extremely grateful if you could share any tips I might use to troubleshoot it.
Many thanks.

Hi, Tina
Thanks for your response. The problem was due to me not fully understanding the implications of the router configuration. Under the VPN and Remote Access settings for Remote Access Control you choose which protocols are going to be used for the LAN to LAN
connection. I had blindly followed the guide which used PPTP.
What I had not realised was that the guide issued by Draytek assumed there were no other incoming VPN connections.
Because the router already used NAT to redirect port traffic, selecting PPTP for LAN to LAN disabled the NAT settings for PPTP and staff using 'on-demand' VPN connections were unable to connect because the PPTP was being treated as a LAN to LAN connection. Authentication
for the connection was failing because the router did not recognise the users' Windows domain account. Also, the there is a small explanatory note stating this will happen on that setting but I had not read it properly.
Once I changed the LAN to LAN protocol to L2TP and unchecked the PPTP option staff were again able to use 'on-demand' VPN connections.

Computer will not sleep (EVER)

"When I close the lid the power light on the lid release goes bright but never cycles.
Also, my MBP will not "wake-up" from said state:
When I open the lid the light goes out, but computer does not respond. Closing the lid renews the light, but again, it does not cycle, nor wake up when opened again... The volume keys do however make noise when pressed.
Pressing "Sleep" in the apple menu is fruitless. It does, however, kill F12 to widgets, as well as the other special function commands F9,10,11 and such. It also prevents Apple-Tabbing (simply tabs), and swithcing tabs in FireFox by clicking them. Yet Tab+Up,Down,Left,Right works as should... But these symptoms are probably a result of a failed to-sleep routine."
This is really becoming a pain, and could use some help!
I am running the following system:
OSX 10.4.9
2.16 GHZ Intel C2D
2Gb 667 DDR2 SDRAM

Launch Terminal
Enter pmset -g | grep hibernatemode
It will return
hibernate mode x
Where x =
# 0 - Old style sleep mode, with RAM powered on while sleeping, safe sleep disabled, and super-fast wake.
# 1 - Hibernation mode, with RAM contents written to disk, system totally shut down while “sleeping,” and slower wake up, due to reading the contents of RAM off the hard drive.
# 3 - The default mode on machines introduced since about fall 2005. RAM is powered on while sleeping, but RAM contents are also written to disk before sleeping. In the event of total power loss, the system enters hibernation mode automatically.
# 5 - This is the same as mode 1, but it’s for those using secure virtual memory (in System Preferences -> Security).
# 7 - This is the same as mode 3, but it’s for those using secure virtual memory.
What is it returning ?
To set another mode use the command
sudo pmset -a hibernatemode x
If your machine was previously set to mode 3 (or 7) and you’ve reverted to the old style sleep mode, you’ve got one more step to take: recover the drive space used up by the copy of your system’s RAM, which was created the last time you slept the machine prior to making the switch. In Terminal, enter these two commands, pressing Return after each and providing your password when asked:
cd /var/vm
sudo rm sleepimage
I suspect the issue is related to the sleep mode set and the space left on your hard drive.

Computer is not responding

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