Computer keeps getting folder with a question mark (?) I changed the HD and the SATA cable, now what?

The problem started when my computer was having problems reading the HD by slowing down and freezing. The Apple Genius told me the computer needed a new HD, and that it would cost $228 to replace it through them. I opted out and purchased a Hd myself and installed it. Everything was good for about two months until one day the screen went black and I smelled something burning on my Mac, yes like fire. Upon inspection I found the burning smell came from the middle of the SATA cable and that it shorted. I ordered a new cable from Hong Kong that took 22 days to get here. It still does not read the HD. I tried a SATA cable from a 2011 MacBook that still works (had to stretch it a little but still connected) I also tried the previous HD that was in there and two other HD from 2 different MacBooks that are still functional. Nothing worked. Is my motherboard toast as a result of the SATA cable dying? The computer reads an external drive, however, and can boot into time machine. The cable, btw had been receiving physical damage from the case when the MacBook lost its little black feet. This is where it fried as the section that had marks from the case melted the plastic right underneath.

Prep your new drive:
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button.  When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area.  If it does not say "Verified" then the drive is failing or has failed and will need replacing.  SMART info will not be reported  on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Click on the Options button, set the partition scheme to GUID (for Intel Macs) or APM (for PPC Macs,) then click on the OK button. Set the format type to Mac OS Extended (Journaled.) Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
After formatting has completed quit DU and return to the installer. Install OS X.

Similar Messages

  • Mac Pro wont book, getting folder with flashing question mark icon

    I opened up Disk Utility but it only shows one of my two hard drives. I'm guessing it's toast. But before I go buy a new one, is there any value in going into an apple store and see what they can do?

    I have the same problem with my brand new Mac Pro. from the start, upon bootup, i see a flashing folder with a question mark. I've already sent this Mac back for service. I believe the problem may have something to do with the airport card i had installed. something about the OS trying to find the wireless network...i'm not savy at this, by any means and hope we both resolve this issue. Do you an airport card installed?
    I guess I'll be calling tech support again.
    j

  • I am using a mac book pro with Leopard OS. when I switch my laptop on it flashes a grey folder with a question mark on a grey screen, after the chime. I have tried all the things mentioned in another discussion. none of those have helped. HELP! im scared.

    what must i do? im a student and dont have backup for my work. Im in desperate need of a solution where i wont lose my work from my desktop.

    You need to purchase Leopard if you don't have the DVD and reinstall OS X:
    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • My MacBook Pro turns on and only shows a folder with a question mark and blinks.  The computer will not continue start-up. Suggestions/Advice?

    I'm not sure how this screen is appearing, but I tried powering up my computer this morning and it immediately presents a grey screen, then displays a blinking folder with a question mark in the middle of it.
    I am looking for troubleshooting advice and procedures to bypass this screen and allow my computer to complete it's start-up.
    Thanks-
    Gary D. Aston, Jr.
    [email protected]

    The folder with a question marks is usually an idication that the Mac can't find the system file to boot from.
    Since you never told us which system your Mac was running there is nothing more to say.
    Allan

  • What does the folder with a question mark mean?

    When I power on my black Macbook a white screen appears with a folder with a question mark flashing. what does the folder with a question mark mean? I just replaced the hard drive. When I put the install disc in the cd drive makes a very loud whirring noise then eventually the disc pops back out. Any ideas?

    You will need to reinstall:
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

  • My computer froze so I restarted it and now all I can get is a flashing folder with a question mark, what is happening?

    I have a MacBook pro and I need help getting it restarted. It flashes a folder with a question mark in it what is wrong with it, any suggestions

    You either need to run a disk repair program on the hard disk, or reinstall the OS on that drive. Both of there require a recovery partition or a Mac OS X install disk.
    (69883)

  • Trying to take computer back to factory specs and now I get this message a flashing folder with a question mark

    Trying to take computer back to factory specs and now I am gettin a flashing folder with a question mark on it

    The flashing folder means the computer is unable to find a valid boot disk. If you booted into the Recovery Drive using Command R and formatted the drive you must also download and install the operating system. Have you done that? If not, reboot using Command R and do so.

  • My Mac keeps locking up and when I restart, I get white screen with just a folder with a question mark in it???

    If my computer displays a white screen with a folder with a question mark in it...what does this mean?

    Hi Pattib123,
    The flashing question mark says it can't find a valid system to boot from. Check out this article.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    Thank you for visiting Apple Support Communities.
    Nubz

  • When I boot up my I get a grey screen with a flashing folder with a question mark

    I was trying to set up a bootable Linux flash drive for another computer using UNetbootin and I accidentally selected an empty partition on my hard drive instead of the USB I was trying to use. It went through the install process, and I didn't realize it was on my computer rather than the USB. The computer worked fine, so I thought nothing of it.
    Today, I go to mess with my computer and it is frozen at the login screen. I restart it, and now I just get a blinking folder with a question mark. I try to go into recovery, but it isn't there. Internet Recovery works fine, but when I go to use Disk Utility or to reinstall the OS it cannot find the internal Hard Disk.
    What am I supposed to do here? I don't want to lose all my data.

    greenbil1
    You can contact AppleCare to buy a replacement set of the oringinal Install discs for a nominal cost. You will need the serial number and a credit card to place the order.

  • When i boot i get a flashing folder with a question mark. disk utility doesnt work or read my harddrives to boot with. i installed a new SSD and its not reading that either. i have a macbook pro 2011, any help?

    So I came to this problem a while ago. M ycomputer basically froze so I was forced to shut down by holding the button down. When I started it up I got the flashing folder with a question mark. I started it up holding down the command and r keys which brought me to disk utility. Although my computer doesn't read that I have a hard drive to start it up. When I click on the disk utility app, I cannot verify or repair anything either. The buttons won't allow me to click on them. It also shows "Mac OSX Base System" which shows I have files and what not saved. I had been told that I need a new hard drive so I bought and manually installed a OWC SSD 240GB drive and when i booted the computer up it booted up yo the operating system fine with all my files and what not on there. After about twenty minutes, it froze again. I forced a shut down, restarted and the same thing happened. I am not able to choose my SSD to boot up, although thats probably because it doesn't have an operating system installed on it??
    i have a Macbook Pro 13" 2011
    any help would be great, I'm overall confused.

    ryansaint11,
    this isn’t Apple support; this is a user-to-user forum. We’re just fellow users of Apple products here.
    If you want to boot from your SSD, then you should put the SSD where your HDD currently is, and put the HDD into the optical bay. (That setup will also get you the best performance.) At the moment, you’re still booting from your HDD. Note that you will need to format your SSD in Disk Utility [with the “Mac OS X Extended (Journaled)” format] so that you can install OS X onto it.
    Since you have an Early 2011 model, it might or might not have originally come with grey installation DVDs. You will be able to find out whether it did or not by trying to use OS X Internet Recovery to install OS X onto your SSD. If it does not work, or if the installed OS turns out to be Snow Leopard, then it will have originally come with the DVDs, and you should purchase a replacement pair of DVDs from Apple or iFixit; those discs will have your MacBook Pro’s Apple Hardware Test and its iLife apps. If the installed OS turns out to be Lion, then it will not originally have come with the grey installation DVDs, and your Apple Hardware Test will be installed along with Lion, and your iLife apps will be downloadable from the Mac App Store.

  • Just installed new hard drive in mac book pro 15", when trying to boot OSX from original disk I still get a folder with a question mark in it. How can I reinstall the OS?

    Can't seem to get my mac book to boot from the CD after installing new hard drive.
    I keep holding down "c" while restarting the machine with the disk in but it just keeps ejecting the disk and giving me a folder with a question mark.

    If your on 10.5 with a Intel Mac, I think Apple has jinxed the firmware so you can't boot from the 10.5 disk anymore.
    So far several people, myself included, can't boot from a 10.5 OS X disk on a Intel Mac.
    Your going to have to buy a 10.6.3 Snow Leopard retail disk, it's wayyy better than 10.5 anyway, faster and most stable even better than Lion. Have to buy iLife though as it doesn't come on the 10.6.3 retail disks, only free with grey disks.
    http://store.apple.com/us/product/MC573Z/A
    https://discussions.apple.com/message/16276201#16276201

  • IMac crashed & on reboot I get the folder with a question mark

    This happened last night when I went downstairs to put my computer to sleep, it was frozen. On reboot, I would get the chime, but not the apple logo—just the gray screen. Finally, after a minute or two, the folder with a question mark appeared. I tried resetting my PRAM and that didn't seem to work. I tried rebooting from the install disk to repair permissions, but my volume wouldn't even mount. It wasn't there.
    Since this was 10:30 at night, I just went to sleep and when I woke up this morning, I turned it on just to see what would happen and lo & behold, it turns on, apple logo appears and ultimately takes me to my login screen. Needless to say, I was thrilled.
    However, when I went to login on either my account or my husband's account, neither of our passwords will work now.
    I have tried everything—typing the letters one by one. Nothing. How on earth am I supposed to login now? I'm afraid of restarting for fear of that infamous folder with the question mark appearing.
    Any suggestions on how I could possibly login? Not only that, why are our passwords no longer working? Our names and avatars show up (they're custom avatars), so something is showing up on my HD, but why don't our passwords work? Weird.
    Any advice would be greatly appreciated.
    Oh, my specs are below and the only thing that I have done differently is I upgraded to v10.5.6 a few days ago. Otherwise, this never happens. No, I have not installed new RAM or anything like that.
    Thanks!!!
    Suzanne

    Thank you so much for your replies, but I wanted to give you a heads up.
    After speaking with tech support yesterday morning, and trying to verify disk via install disk, it was recommended that I bring my computer into Apple to have my HD replaced. I took it to the Genius Bar yesterday and yup, I need my HD replaced. Pain in the butt, but oh well, it could have been worse.
    I pretty much back up all of my work (I'm a graphic designer) on a regular basis, but hadn't backed up my recent iTunes purchases, which I was told yesterday I could easily transfer from my iPod back to my "new" iMac—since they're purchased from iTunes. What a relief.
    I guess the only thing that's a pain is pretty much all of my bookmarked websites (and there were a lot) and my photos, which I believe for the most part, were backed up.
    Regardless, a lesson learned—never take advantage of the fact that your computer is what you think brand new (less than a year and a half old), and thinking it won't die, because you never know. This guy that was sitting next to me at the GB had a brand new MacBook Pro and it died after one week. Ouch!
    I am going out right now and purchasing an external HD and having Time Machine back up on a regular basis. What a pain, but a harsh lesson learned.
    Thank goodness for Apple Care.

  • I just powered on my mac book pro and have a blue screen with a flashing folder with a question mark in the middle, how do I get out of this?

    I just booted my mac book pro and it is at a blue screen with a flashing folder with a question mark in the middle of it.  How do I get out of it?

    Click here and follow the instructions. If the computer was running Mac OS X 10.6.8 or earlier and you reach the third set of steps, insert a Mac OS X install disk.
    (126818)

  • HT4718 What do I do if I get a folder with a question mark?

    I have a mid 2009 MacBook Pro and just installed a brand new SSD hard drive after my original HD crashed.  According to this document and others that I found online, I thought I could boot up while pressing Command+R and follow instructions to install Mountain Lion, which I had purchased before and was on my old HD.  However, almost a dozen times I have tried following those instructions (including trying to hold down just the option key) but all I get is a flashing folder with a question mark icon.
    Does anyone know why?  Am I actually supposed to boot from the disk that came with my computer?  If so, won't it install the old OS, or am I not understanding something?  Or am I supposed to boot from Time Machine? 
    I'm pretty sure from what I've read that I can't boot from my old HD because it died, but is there something I'm missing?
    Thanks for any help you can give.

    If your computer originally shipped with 10.6.8 or earlier and you swapped the drive out, you need to use its original disks; there won't be a recovery partition on the new one.
    If your computer originally shipped with 10.7 or newer, pressing those keys will load the recovery partition from Apple's website.
    (80677)

  • MacBook Pro gets a flashing folder with a question mark

    I start up my computer and I get this flashing folder with a question mark. I looked up on here how to fix it but I get lost when I get to the disk utility part. All that shows up is something called disk0 and below it it says Mac OS X Base System. I click on it but the repair disk button is greyed out. What do I do? Please help!

    The MBP cannot find the OSX.  It may be a HDD or HDD connection problem.
    Start your MBP with the OPTION key down.  Select the recovery partition.  From the 4 option menu select Disk Utility.
    Select Disk Utility>First Aid and run Verify and Repair.
    If successful, you should be back in business.  If not, the HDD may be faulty.
    Ciao.

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