Computer Monitor Shadow CAD or CTI OS

Running Contact Center Enterprise with CTI OS 7.5.10
I have gotten a few request from some of my call center suprvisors who want to remotly see what the agent is doing on their screen.  I know their are 3rd party apps such as bomgar that allow this.
I did some searching to see if cisco offered a solution and did not see one.  Did I possably miss it?  Is this something in a futre release of CTI OS, CAD or Finesse?
Is anyone else doing this and if so what are you using?
Thanks in advance team!
Del

I would look at Calabrio, they have a pretty good tool which record audio and video.
david

Similar Messages

  • Help with monitor calibration - simulating NTSC on computer monitor

    I know the proper way to monitor video is using an external NTSC production monitor. Since I don't have one I'm wondering how I can get the closest to simulating an NTSC monitor on my Apple Cinema Display. I have made a monitor calibration using gamma 1.4 that seems pretty good except the shadow areas are too dark. If I can resist the temptation to lighten the dark areas, based on what I see on my computer monitor, my results look pretty good on a TV played from a DVD. If there was some way I could set up my Cinema Display to be closer to an NTSC monitor it would help me a lot. Any ideas?
    As a related question: If my video project is not destined for TV but played on a laptop and shown on a screen using a projector maybe I can use my computer monitor as more of a guide to what it will look like on screen.
    Another related question: How do the modern flat screen TVs relate to the older CRT variety in terms of calibration. Do the new flat screens still use the same NTSC calibration? The flat screens seem more like computer monitors to me.

    If there was some way I could set up my Cinema Display to be closer to an NTSC monitor it would help me a lot. Any ideas?
    The Matrox MXO: http://www.matrox.com/video/en/products/mxo/
    If my video project is not destined for TV but played on a laptop and shown on a screen using a projector maybe I can use my computer monitor as more of a guide to what it will look like on screen.
    If the program won't be viewed on TV, using the computer monitor should be fine ... but keep in mind that Windows system's use a different gamma.
    How do the modern flat screen TVs relate to the older CRT variety in terms of calibration. Do the new flat screens still use the same NTSC calibration? The flat screens seem more like computer monitors to me.
    They aren't. They are designed to reproduce the NTSC/ATSC color space and gamma. However, like most later model consumer CRTs, flat panel TVs have built-in circuitry designed to artificially enhance/correct the image. That's the primary reason to use a professional monitor, be it a flat panel or an older CRT.
    -DH

  • Help Connect my Mid-2009 Macbook Pro to my new YAMAKASI CATLEAP Q270 SE 27" LED 2560X1440 WQHD DVI-D Dual Computer Monitor

    Hi,
    I am trying to connect my Mid-2009 Macbook Pro to my new YAMAKASI CATLEAP Q270 SE 27" LED 2560X1440 WQHD DVI-D Dual Computer Monitor.  I am not having a lot of luck. 
    My machine:
    OS: Mac OS X Lion 10.7.4 (11E53)
    Graphics Card: NVIDIA GeForce 9400M 256 MB
    Processor:  2.53 GHz Intel Core 2 Duo
    I am trying to connect it using the:
    Mini DisplayPort to Dual-Link DVI Adapter
    DVD-D HDMI cable
    YAMAKASI CATLEAP Q270 SE 27" LED 2560X1440 WQHD DVI-D Dual
    (http://www.ebay.com/itm/150788045871?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m149 7.l2649#ht_16597wt_877)
    Here is what is happening.
    1. I connect the Mini DisplayPort to Dual-Link DVI Adapter + HDMI Cable to Monitor
    2. Main monitor powers up like it is trying to display
    3. Laptop Monitor displays second part of desktop
    4. I can never get the Yamakasi to display a picture
    Here is what I have tried:
    1. Different HDMI-D cables
    2. ATLONA AT-DP400 Dual Link DVI to Mini Display Port Converter
    3. Zapping the P-Ram
    4. Powering monitor with laptop closed
    5. Forcing the system to see the second monitor
    The nearest I can figure:
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    I am completely stumped, I was hoping someone could advise me.
    Thanks,
    Don

    Hey Kytarx,
    I found the winning combination this weekend. 
    I tried:
    - Apple Mini DisplayPort to Dual-Link DVI Adapter
    - ATLONA AT-DP400 Dual Link DVI to Mini Display Port Converter
    - Monoprice Mini DisplayPort | Thunderbolt® to HDMI®, DVI & DisplayPort Adapter
    My experience:
    - Altona didn't work at all, and their support claimed it would not.
    - Monoprice didn't work to Dual DVI, it did work to HDMI (great price I wish it did)
    - Apple Mini Displayport adapter did work, but would only work with certain USB + Display port combos.
    The thing that was tripping me up was that two of the Dual DVI-D cords were bad.  Once I found the working cord, it was easier to find the working adapter.  The experience I did find to be a frustrating / expensive one. However, the Monitor itself is beautiful.
    Hopefully this helps someone else..
    Don

  • I need to connect a computer monitor to my MacBook Pro but have found that when using the mini display port to VGA adaptor the screen display on my macbook is very small font. Please what do I do to correct this?

    I need to connect a computer monitor to my mac book pro, using a mini display port to VGA adaptor. But have experienced a drastic reduction in font size on my
    Mac screen even before I have managed to check the result on the monitor screen. Please how do I compensate for this and restore my mac screen appearance?
    Many Thanks Alangium in uk

    Hi alangium,
    Welcome to the Support Communities!
    Resetting your computer's PRAM should restore your Macbook Pro's screen appearance.
    OS X Mavericks: Reset your computer’s PRAM
    http://support.apple.com/kb/ph14222
    This article may provide some information about your Mini DisplayPort to AVI adapter.  Have you tried to connect a different VGA monitor to your Macbook to see if you get the same results?
    Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
    http://support.apple.com/kb/HT3382
    18. What is the maximum resolution available for use with the Apple Mini DisplayPort to VGA adapter?
    The resolution available with the Apple Mini DisplayPort to VGA Adapter is 1920 x 1200. VGA displays that use higher refresh rates (such as 85 Hz) at resolutions of 1600 x 1200 or greater may not generate video properly until you lower the refresh rate.
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/HT1573#5
    How can I detect displays?
    If the detect displays option is not available, hold down the Option key while you are in the Display pane.
    How do I select additional resolutions on my display?
    You can use the Display pane of System Preferences to specify how your display works. Not all options appear for all display models. By default the best resolution for your display will already be selected in System Preferences.
    To select a different resolution, use the Scaled option. Some additional resolutions may be available when you hold the Option button.
    I hope this information helps ....
    - Judy

  • How do I turn off computer monitor when watching DVD movie on TV monitor?

    I think this is really a Leopard question because it involves setting up 2 monitors in System Preferences within OSX. 1) I have a wide screen TV connected to my iMac (Intel White Late 2006) through the Mini-DVI port and a separate audio cable. This connection works fine. 2) The purpose of the TV screen is only to watch DVDs using the DVD player and iDVD in my iMac. 3) In System Preferences->Displays->Arrangement, both my computer monitor and the TV screen appear as separate monitors. I have the setting to mirror each other. With this setting, the DVD movie plays on both the iMac computer screen and on the TV screen. 4) FINALLY, MY QUESTION: When watching a DVD on the TV screen, I would like to turn off the monitor in my iMac so that the screen is dark (in sleep mode to save power, etc.); I want only the TV screen to display the movie. How do I turn off only the iMac screen? Thank you. Dale

    Dale H. Eckerman Jr wrote:
    I think this is really a Leopard question because it involves setting up 2 monitors in System Preferences within OSX. 1) I have a wide screen TV connected to my iMac (Intel White Late 2006) through the Mini-DVI port and a separate audio cable. This connection works fine. 2) The purpose of the TV screen is only to watch DVDs using the DVD player and iDVD in my iMac. 3) In System Preferences->Displays->Arrangement, both my computer monitor and the TV screen appear as separate monitors. I have the setting to mirror each other. With this setting, the DVD movie plays on both the iMac computer screen and on the TV screen. 4) FINALLY, MY QUESTION: When watching a DVD on the TV screen, I would like to turn off the monitor in my iMac so that the screen is dark (in sleep mode to save power, etc.); I want only the TV screen to display the movie. How do I turn off only the iMac screen?
    That's impossible. It can only be done on a laptop but not on an iMac.

  • DVD Quality: NTSC monitor vs. Computer Monitor/Plasma

    I have created a DVD, and I am having an issue with the quality.
    When viewed on an NTSC monitor (i.e. my television) everything looks great. When viewed on a computer (various Macs PCs) the custom menu background looks horrible, and the video looks horrible as well.
    Everything looks great when putting it together, but when the disc is created the quality suffers.
    Since the majority of the people who will view the DVD will be using a computer, does anyone know how to create the DVD so that it looks great for computer users?

    Brian,
    I'm sorry that your question got subverted. You are new to the forum, and the forum is usually a place you can come to and get help. Your original question: I have created a DVD, and I am having an issue with the quality. is a good question that has come up, over and over, on the forum since the begining of iDVD.
    DVDs, as they stand now, were designed to be viewed on TV sets - not computer monitors with much higher resolution than a TV set. Some day soon (perhaps) we will be able to create and view higher resolution discs using new technology that I'm sure will look great on HD TV sets and computer monitors. Until that time, enjoy looking a the DVDs you make on a TV set or less than full screen on a computer monitor. It will be a great video creation learning experience for you and you will be all ready to go when the new technology arrives.
    Keep asking questions on the forum - that's the way we ALL learn.

  • I just bought a Samsung S22B310B computer monitor and hooked up to my Mac Mini. I have my mac set to the 1920X1080 resolution but the entire screen (21.5") is not filled. It looks like non HD channels do on an HD TV. Used regular hook up not DVI.

    Just bought Samsung S22B310B computer monitor and hooked it up to my mac mini. I have my mac set to the 1920X1080 resolution but the entire screen (21.5") is not filled. How do fill the screen? it fills the screen on other resolution settings. I have it hooked up regularly and not to the DVI hook up. I'm not a computer savvy person please help!

    That monitor supports both (digital) DVI and (analog) VGA connections, so you should not need a converter or use a different adapter.
    You should use the Apple Supplied HDMI to DVI Adapter and a (digital) DVI cable to the monitor.

  • This is about the still image size changing from what I see on the computer monitor and what the burned DVD shows on the TV

    I have Prem.El 12 and have used PE4 for years.  I have a new PC that runs Win7Pro.  The still images on the computer monitor are within the "safe margins".  The still images after the movie has been burned to a disk are MUCH smaller on the TV screen.  Is this an issue of 16:9 vs 4:3 ratios?  My TV is 4:3.  Can I tell PE12 to make the movie a 4:3?

    retchemteach
    Although I have seen your post of today in my Inbox Email Notifications, that post has not yet appears in this thread. It will probably will sooner or later. But, to keep things moving along....this is a copy of what I am seeing as your message of today in my Indox Email Notifications
    Thank you for your patience in the time it is taking me to get back to you.
    I am still trying to buy some DVD-RW discs and will hopefully do that in a
    bit.  Meanwhile, I have more info for you and some simple (I hope)
    questions.  If you want to insert your answers, that would be fine.
    My camera (for stills and video) is set to the 4:3 ratio.  It is capable of
    being set to a 16:9 ratio if I wanted to do that.  I looked in its TOOLS
    menu and saw this info.
    My TV is definitely a 4:3 TV.  (I measured it with my tape measure and
    divided W/L to get 1.33)  The TV can show a 16:9 movie and just adds the
    black bars on the top and bottom.  Question: What will my old 4:3 movies
    look like on a 16:9 TV whenever we buy one of those?
    It seems to me that I want to set PE12 to the NTSC DV Standard you
    mentioned.
    I do NOT know how to “size your photos so that each has a 4:3 aspect”,
    unless you mean doing that in Photoshop Elements, which I know how to do
    (*see below)
    I had NOT considered that I would need to watch the preset for the
    ‘Publish+Share’ step; so that’s good to know (I copied and pasted your info
    for later use).
    BTW, years ago when I had difficulties with my XP computer working on PE4
    (had only 2 GB RAM), an Adobe tech told me to resize my photos * to have a
    720 pixel width (the height would be automatically adjusted) to lower the
    file size to something my computer could handle without crashing.  (That
    was back in the good ol’ days when Adobe support would actually talk with
    their customers and try to help them in the first month)
    My new computer has 16GB RAM.  Do you think I still need to reduce file
    size?  One does lose some sharpness in the resizing process…..however,
    these videos I’m making are travelogues and are for a fun way to view pics
    and videos of a trip…nothing Earth shattering….and just a hobby to keep me
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    I truly appreciate the time you take to help me (and others).  I was even
    tempted to try to install my old PE4 on my new computer just to be able to
    enjoy my hobby again.
    My reply to the above....
    1. If you camera is giving you 4:3 photos and your Premiere Elements 12/12.1 is running on Windows 7, 8, or 8.1 64 bit, then leave
    the photos as is unless you have a lot of photos and each has pixel dimensions sizes way over 1920 x 1080 pixels that are giving your computer resource issues. If you have to down size them because of computer resources, then copy the photos to a computer desktop folder and also create an empty folder on the computer desktop.
    a. Photoshop Elements Editor, File Menu/Process Multiple Files.
    Process Files form Folder
    Source - browse to and select the computer desktop folder with photos to be resized
    Destination - browse to and select the empty computer desktop folder
    Image Size
                 Check Mark Next To Resize Images
                (no check mark next to Constrain Proportions)
                Type in Width = 1000  (set units for pixels)
                Type in Height = 750 (set unites for pixels)
    File Size
               Check Mark Next to Convert Files To
               Set for JPEG High Quality
    The above should work fine for a NTSC DV Standard project with a burn to DVD disc with preset NTSC_Dolby DVD (4:3 video).
    2. With regard to the TV Set and 16:9 video....when you have the DVD-player attached to the TV, do you have the opportunity to bring up a display of menus with
    controls for Picture and Aspect Ratio? From what you have written so far, it looks like the answer is no. I am not sure how your TV DVD
    player will handle 16:9.
    Best do a mini test run
    1. Project preset set manually to NTSC DV Widescreen (please refer to post 1 link)
    A few photos sized for 1600 x 1200
    In the Premiere Elements project, use the Safety Margins inner rectangle for text placement
    Publish+Share/Disc/DVD disc with preset = NTSC_Widescreen_Dolby DVD.
    See what that looks like on your TV DVD player.
    If you discovered that your current TV DVD player can be set for a 16:9 display, then I have a preferred workflow for
    NTSC DV Widescreen which typically gives best possible results. Hints of things to come.
    Please review and consider. Thanks for the follow ups.
    ATR

  • Computer Monitor Progressive vs. HD progressive

    OK, so we all know that if a project is going to be broadcast, you have an NTSC monitor set up when you're editing, right? Because the computer monitor is a progressive display, it isn't the best when it comes to color correction or interlacing/deinterlacing issues (as seen in many a thread here when people say "XXXX looks really bad when I see it in the canvas" only to have someone say "Have you looked at it on a TV or NTSC monitor?). So we're all in agreeance (is that even a word?) that computer monitors (LCDs like the Apple's Cinema Display) are not the best to view this stuff, right?
    That said, how come all HD televisions (smaller than 52 inch plasmas) are LCD progressive? Isn't that just like watching something on a computer monitor?
    Just wondering.
    Jonathan

    Progressive plasma and LCD TV's have powerful de-interlacers built into them, they effectively take the 480i60 image and upscale, and interpolate it into a 480p60 image, in real-time, there is a delay in the picture because of this, and the sound has to be delayed to match - it is quite noticeable when playing rhythm action games on consoles (like Guitar Hero).
    Some do it better than others, and some don't do it at all (discard 1 field to make a 240p30 image, and blend).
    The same is true of 1080i60 images being turned into 720p60 or 1080p60 by HDTV's, again, some do it badly, or not at all.
    What I do on a computer, is use compressor to take i60 sequences and use the advanced format conversion to set the frame controls up to create a p60 sequence, for viewing on a monitor. It takes a long time to do, but looks pretty decent, and still maintains the fluid movement I expect from video (60 updates per second).
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  • Quality of dvd on a computer monitor

    Is there any way to use idvd to author a dvd that will look good played on a computer monitor? All other projects I have done look pretty good on the TV but when I put my disk into computer to play with the dvd player it looks really bad.Can anyone explain why? The reason I ask is because I am videotaping a wedding for some friends, will be editing in FC express, then authoring dvd in idvd. This couple does not own a TV (they watch movies on a wide screen computer monitor) and want to watch the wedding video the same way. Any suggestions?
    macpro   Mac OS X (10.4.8)   2.66 ghz dual-core Intel, 2gb ram

    You can use iDVD6 to create a DVD from FCE but eventually you will need to compress into mpeg 2. (unfortunately all compression involves some loss of quality).
    http://docs.info.apple.com/article.html?path=iDVD/6.0/en/22.html

  • Using Computer Monitor as a TV

    I am trying to repurpose a 19 inch monitor from a broken computer into a TV for my kitchen.  I bought an HDMI to VGA cable, but all I get are no cable connected errors.  Is it possible to hook up a compute monitor to a cable tv box?
    Thanks.
    Mo

    AC and I have a habit of posting near identical answers at the same time in the early hours - or at least it often seems like that

  • Can I mirror my computer monitor on the Apple TV ?

    How can I mirror my computer monitor on the Apple TV ?

    Welcome to the Apple Community.
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  • Flat Panel LCD Computer Monitor Advice

    I'm building an FCP workstation and have been thinking about what type of computer monitor to purchase. My current monitor is a bulky CRT, so if anyone has any advice as far as what to look for in an LCD or good brands that have worked well for you it would be greatly appreciated.
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    hi ya, zappie!
    i've been going through this same thing in my head in preparation for a mac pro in the spring. plus, one of my vga monitors is nigh on ten years old and needs to be retired.
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  • Blue Tooth Tv as computer Monitor

    I have a Samsung LN46A550 new HD TV. I was wondering if there is a way I can use to Blue tooth on my iMac to use this as my computer monitor. I have an Air port if that could be used in anyway.

    No, you can't. Firstly, according to its specs, your new TV doesn't even have Bluetooth connectivity. Secondly, Bluetooth is a short-range, rather slow communications protocol. It is nowhere near fast enough for realtime transfer of HD video images, even if the functionality existed.
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  • TV vs. Computer Monitor for Matrox

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    BROADCAST work? Get a proper Broadcast monitor. Why is it that people dump all the money into production, and think post only needs a computer, hard drive and software...and a pilot to fly the computer? Broadcast? Well, given the two choices the TV would be the best bet, but far from ideal. Even with the calibration via HDMI, you might still be off by a bit.
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