'computer not connected to internet' message-ANY ideas why????

get this message every day, modem/router lights all on, phoned Virgin they say its fine, must be modem/router, phoned modem support they say its Virgin! It's a new Netgear router approved/supported by Virgin. I think it just gets hot and has to be turned off for 5 minutes and then is fine-any ideas cos I am gettin well sick of it!!

it was a virgin filter fault at their end-twits after hours/day months on their helpline

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