Computer not finding ipod shuffle

one of my 2nd generation shuffles is no longer working on itunes, one is working...so not sure what can be done to get the other one to show up so I can charge and sync it.

Hello there, Susuki500DT.
You might want to try the following Knowledge Base Article. It is pretty extensive but gets down to pinpointing specifics to resolve your issue:
iPod not recognized in 'My Computer' and in iTunes for Windows
http://support.apple.com/kb/TS1369
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

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    I too have the same message. I tried rebooting itunes, I called my manufacturer to make sure my USB ports are 2.0, I went through the r's of the troubleshooting process, I called Apple and they didn't know what was wrong so they sent me a new shuffle. This new one doesn't recognize either. I unplugged everything and made sure that I plugged into the back of the computer. Initially everything worked for us too. I was just when we were trying to charge back up for the first time that it quit working. I am tired of all the "pat" answers without any success. Do I have to purchase a 40 dollare 2.0 USB PCI card for an 80 dollar ipod?

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    http://support.apple.com/kb/PH12313
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    http://support.apple.com/kb/HT1719
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    Hi JeanLarsen,
    Thank you for visiting Apple Support Communities.
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    You have tried several good troubleshooting steps, and there are a few more that I'd recommend from the support article If you don't see your connected device in iTunes for Mac.
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    Try a different USB cable.
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    If you have installed security or antivirus software, this tip may help:
    If you have security software installed, learn how to resolve issues between iTunes and your security software.
    If the icon for your iPod shuffle still does not appear in the upper-left corner of the iTunes Window, the article I mentioned suggests contacting Apple Support for more help:
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    Hi 7THGYPSY, 
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    Hi dockyard,
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    about a month ago i got a nano 2nd gen...installed itunes and downloaded songs to my nano. Now my computer doesnt recognise it and itunes does not find at all. I completed the 5 r s and still nothing. My nano has been charged several timesbefore but will not charge now. HELP

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    Putting iPod into disk mode
    http://docs.info.apple.com/article.html?artnum=93651
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    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    It managed to complete the Restore process, and started to sync with the iTunes. However, it got stuck at the song no.238 from the total of 2000. I left it for an hour, but with no process, instead the iPod became “Hot” and the iTunes showed an Error message of 1428. I ejected the iPod from my Mac computer, the iPod’s screen turn to show the famous killer icon;“The Sad iPod“.
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    Holding the iPod in my Palm, and hitting it on a surface of a Sofa with 5 attempts.
    Did not surprise me, the iPod turned on and it showed the Language Menu on the screen. So, I put it into Disk Mode and connected with my window PC.
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    However, an Error Message 50 showed up, but I were not worried about it, connected it back with my Mac computer with it in Disk Mode. As expected the iTunes opened and allowed me to do a Restore there.
    This time it managed to complete the process and a window of register pop up. After the completed the process, the iPod started to sync with the iTunes again, which finally managed to complete the process.
    I left it connecting with the AC charger overnight. In the next morning, I switched it on and have a play with it, I am so glad as it is working like a charm.
    From the above experience, I would like to share it with the user the following:-
    1. It always better to charge with an ac charger instead of the computer, as when an iPod carrying with very low battery, it may not able to get charge from a computer
    2. Try to connect the iPod with a computer, switching between USB and Firewire
    3. Try to format an iPod with HD problem, with a different kind of computer e.g. Mac or PC, as the formats are totally different, the way it formats may able to solve the bad sectors on the HD
    4. It may get better chance to get your iPod recognized, if you put it in Disk Mode
    I hope the following works in your case as I did.

  • Itunes does not see ipod shuffle?

    brand new iPod shuffle, itunes does not see it. the computer sees it but not itunes. have tried all support tips.

    Have you had a chance to look at this troubleshooting page? It may be of some help: iPod shows up in Windows but not in iTunes

  • TS1412 Windows is not recognizing ipod shuffle

    My laptop (Windows) can't recognize my ipod shuffle 2nd gen. I tried restore, but stil not recognizing.

    Hi there,
    I would recommend taking a look at the troubleshooting steps found in the article below.
    iPod not recognized in 'My Computer' and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    -Griff W.

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