Computer not recognizing CD-ROM/DVD drive

For the past couple of days, my computer has not been recognizing that a DVD/CD ROM drive exists. When I put in a CD or DVD nothing happens. What should I do?

Please check this link.
http://kb.toshiba.com/98080671.
This will definitely help you fix that problem.
oOo
*Read EULA before installing any software.
√

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CD ROM / DVD Drive not recognised and virus on computer

Can anybody help please?
My CD ROM / DVD Drive has failed. I have tried troubleshooting etc but to no avail. The computer does not recognise I have a cd rom / dvd drive as it says it is not recognised by the registry?
I also have a virus I cannot get rid of, this may be part of the problem (Trojan-Spy.HTML.Smitfraud.c) I have run numerous virus, spyware and trojan checks but there is no cure yet?
I tried system recovery but it will not let me recover to a previous date.
I cannot use my recovery disc because the computer does not recognise the drive. A catch 22 situation.
Can anyone offer any advice other than throw it out of the window?
Help from anyone would be much appreciated.
Regards
PG
Frustrated notebook user.
[Edited by: admin on 03-Jul-05 22:11]

HI Paul,
I think your first priority will be to remove the virus from your notebook. The following link contains details of the virus :-
http://securityresponse.symantec.com/avcenter/venc/data/w32.desktophijack.html
Is you CD-ROM shown in the BIOS ? If so then set it to be the first selectable boot device and you should then be able to load your recovery disk and reboot from it.
HTH

My computer will not detect the CD/DVD Drive

My computer will not detect the CD/DVD Drive. I am running Windows 7, Home Premium on a HP dv4-1430us

Hi,
Please try the following fix first:
http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us
Hope this helps.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

After installing Quicktime CD-ROM/DVD drive doesn't work.

We use Quicktime to view files created by agencies. After installing Quicktime 7.1 the CD-ROM/DVD drive on the IBM thinkpad no longer works.
error - This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
The only way to resolve this issue is to edit the registry and remove the Upper and Lower filters.
Why does this happen? Can you please let me know if this will be amended soon, and is there a way of installing the software to stop this from happening?
IBM Thinkpad Windows 2000

Last night I had the same problem. Tried to upgrade and got the version with Itunes to see what it was. After reboot, Both physical drives and a vertual drive now have the yellow mark. This program should not have touched device drivers. Uninstalled both quicktime and Itunes and rebooted. Same thing. Reinstalled Quicktime. Same thing. Ran reg mechanic. it said 2 dlls where missing:
PxSFS.DLL
pxwma.dll
These don't seem to be device drivers, so should not have had an effect, but I replaced them which made reg mechanic happy. Problem is still there.
In Event viewer for application I now have this error at each reboot:
The description for Event ID ( 0 ) in Source ( IDriverT ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Service started.
For System Event I have this at each reboot because the cdroms are disabled:
The Cdralw2k service failed to start due to the following error:
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Looking through this thread it looks like just other users replying. Where is Apple? they created this mess.

Mac not recognizing USB external hard drive

My Mac OS X 10.5.8 isn't recognizing my Samsung USB external hard drive. The hard drive has already been formatted for a Mac (rather than PC). My computer has recognized the external hard drive before with no problems. I've used it on a campus computer to copy video files from a documentary I was filming, and I've also used it on another campus computer to copy video files from a multimedia piece. I still need these files, so having to erase my hard drive would be DEVASTATING. Now, my computer won't recognize my external hard drive, even when I have it plugged in before turning on my computer.
When I go to Disk Utility, my mac recognizes it, but when I try to repair and verify it says that it failed.
It's also not a problem with the external hard drive because I've plugged it into another computer and it is recognized on the other computer.
What should I do?

When I go to Disk Utility, my mac recognizes it, but when I try to repair and verify it says that it failed.
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Of course, this would all have been avoided if you had backups of your data. In the future, you must have a minimum of three copies of any data you don't want to lose.

Windows does not want detect my DVD drive

I do have HP Pavilion dv7-1133cl after uisng Windows Recovery my Windows Vista does not want to recognize DVD drive.
When I have followed all advices what I have read here on chats I have find message:
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code39)
I do not know what to do with this problem.
I will be really grateful for any help or advice what to do with it.
Regards
Gregory

This is usually caused by a known software issue and happens across the board will all computer manufacturers due to a conflict with media burning/ripping applications...
You can either run this file , go online to Microsoft's site for a fix, or manually fix it by following the instructions below:
Manually delete the registry entries
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) How to back up and restore the registry in Windows
Note Before you use this method, uninstall all CD or DVD writing or recording programs. Deleting the corrupted registry entries might cause problems with any other CD or DVD writing or recording programs that are installed on your computer. Uninstalling these programs before you start will help you avoid any problems that removing the registry entries might cause. You can reinstall these programs after the problem is resolved.
This method provides step-by-step instructions for how to use Registry Editor to delete the following corrupted Registry entries:
UpperFilters
LowerFilters
Step 1: Start Registry EditorStart Registry Editor
Start Registry Editor...type "regedit" into the run box on the start menu.
Step 2: Delete the UpperFilters registry entry
In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
Expand SYSTEM, and then expand CurrentControlSet.
Expand Control, and then expand Class.
Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
In the details pane of Registry Editor, on the right side, click UpperFilters.
Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only.
If you see the UpperFilters registry entry in the details pane of Registry Editor, go to step 6.
If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to "Step 3: Delete the LowerFilters registry entry."
On the Edit menu, click Delete.
Click Yes when you receive the following message:Are you sure you want to delete this value?
Step 3: Delete the LowerFilters registry entry
In the details pane of Registry Editor, on the right side, click LowerFilters.
Note You might see a LowerFilters.bak registry entry. You do not have to remove that entry. Click LowerFilters only.
If you do not see the LowerFilters registry entry, unfortunately this content is unable to help you any more. Go to the "Next Steps" section for information about how you can find more solutions or more help on the Microsoft Web site.
On the Edit menu, click Delete.
Click Yes when you receive the following message:Are you sure you want to delete this value?The LowerFilters registry entry is removed.
Exit Registry Editor.
Step 4: Restart your computer
Restart your computer. After you have done this, try to access the CD or DVD drive. If you can access the CD or DVD drive, and if you do not receive an error message, the problem is resolved. You can reinstall your CD or DVD writing or recording software.

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ITunes Will Not Recognize My CD/DVD Drive In My Windows Vista PC.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

All,
I was forced to migrate to a new PC for work. It is running Windows Vista Enterprise. Since receiving the PC, iTunes will not recognize my CD/DVD Drive. I receive the following error message:
"Warning, The registry settings used by the iTunes drivers for importing and burning CD's and DVD's are missing....." etc.
I have completed the following troubleshooting steps with no success:
1. Deleted upper and lower filters in the registry per the Microsoft fix from their web site.
2. Completely uninstalled and reinstalled iTunes/Quicktime/Etc.
3. Uninstalled and reinstalled the CD/DVD Drive
4. Verified that other programs recognize and can burn to my CD/DVD drive. I have Windows Media Player and Roxio Creator Basic installed.
5. Verified that Windows Vista recognizes my CD/DVD drive.
6. Installed the GEAR driver recommended on the Apple Support page for this issue.
All of my music in is iTunes and I prefer to burn my CD's via iTunes. I have read that several people are having this issue.
Does anyone have a solution? There has to be a fix out there somewhere.
I can downgrade to XP but it will take an "Act Of Congress" for my corporate IT group to send me the XP downgrade CD.
Any solutions or recommendations are great appreciated.

Will not boot from CD/DVD drive even with "C" key pressed

I have a G4 with a hard drive that is (apparently) dead. I would like to boot off the CD drive, but that does not work. I press "C", then turn the power on, continue holding down the "C" key, and the hard drive just makes some clicking noises for about 20-30 seconds, then gives up. The computer will not boot at all. Same thing happens when holding down "Option" instead of "C"
Why would the computer not boot off the CD drive?
Any tips would be greatly appreciated. Thanks!
Mike
Mac G4 400 MHz Mac OS X (10.3.9)

Hi, Michael!
If this topic is now "history", please close it out as "answered". If you still have a problem with the AGP G4, still close this topic out and post over in the G4 section and we'll happily help you out over there.
Regards,
Gary

My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?

My MacBook Pro is not recognizing my external hard drive. The hard drive is listed in disk utilities but an icon does not pop up and I cannot access the data. Is there any way to resolve this?

WE know Disk Warrior is more reliable, hence more useful, and should be in any disk mechanics toolchest.
For the record, I don't know anything of the kind. I have yet to see evidence that Disk Warrior is useful at all.
What I do know is that you seem to take every opportunity you get to promote it in these forums. Do you work for Alsoft?
Let me be a little more explicit. My opinion is that Disk Warrior is a waste of money if one has backups. If a journaled HFS directory is so badly corrupted that it can't be repaired by Disk Utility, then the volume should be reformatted and restored from backup, which has the same effect as running DW, but is probably faster and doesn't cost $99.

Windows media player will not work as no DVD driver

Had to format disk (trojan) & reinstall Windows XP home. Now Windows media player will not work as no DVD Driver, can I download from Toshiba site?

Hi
Usually the Windows media Player is not able to play DVD movies IF no plug-ins were installed.
To watch DVD movies you can use the programs like WinDVD or PowerDVD.
Such programs were designed especially for the DVD playing!
But you can also visit the Microsoft website and search for plug-ins for Windows Media player.
Then you could download and install it to play DVD with WMP
Best regards

Satellite A100 does not recognize new CD/DVD drive

I purchased a new CD/DVD drive for my four year old Toshiba Satellite A-100 as the old one went crazy and did not want to work.
Unfortunately I bought a Toshiba Portege A100 DVD/ CD-RW Combo Drive which is not exactly what I had before hopping that it will work anyway.
Unfortunately I got surprised because it does not recognize the CD/DVD drive at all :/..
It seems to work and the light is flashing so I believe that it is not broken.
I just plugged it in as that's the way I was told to do it.
Do I have to download drivers to make it run?
Will it work on my laptop or is it a "newer" CD drive which will not cooperate with my laptop?
I would appreciate any help. Thx

Hi
I think I agree with Jimi. For me it sounds like that your CD/DVD drive isnt compatible with the notebook. Note: Not all drives are compatible to all notebooks.
Normally the best option would be if you check the user manual before you buy a CD/DVD drive. On the first pages you can find a list of compatibles drives they were pretested from Toshiba in this notebook. So these drives should definitively work.
Alternative you can contact the ASP as Jimi said. They also sell compatible drives.
And by the way, here you can search for the nearest ASP:
http://eu.computers.toshiba-europe.com => Support & Downloads => Find an authorized service provider

ITunes will not recognise my CD/DVD drive

iTunes will not recognise my CD/DVD drive but other windows programs does

Here's the info
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
System manufacturer System Product Name
iTunes 10.2.2.12
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0040B0400138AD20
Current user is not an administrator.
The current local date and time is 2011-05-02 23:12:22.
iTunes is not running in safe mode.
WebKit-accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4600 Series
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.2.2.12 (x64) is currently running.
iTunesHelper 10.2.2.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
B: HL-DT-ST DVDRAM GH22LS50, Rev TL03
Audio CD in drive.
Found 16 songs on CD, playing time 62:58 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:16:25
Track 3, start time 07:08:50
Track 4, start time 10:59:65
Track 5, start time 15:38:50
Track 6, start time 19:56:65
Track 7, start time 24:21:48
Track 8, start time 28:47:25
Track 9, start time 32:04:43
Track 10, start time 36:14:23
Track 11, start time 40:20:10
Track 12, start time 44:06:20
Track 13, start time 47:14:20
Track 14, start time 51:00:68
Track 15, start time 56:10:15
Track 16, start time 58:42:55
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 16 24 32 40 48.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The diagnosits can see the drive under 'Optical drive detected' and passes all the tests but it does not show up under 'Devices' (on the left hand panel). I've tried repair under Control Pane/Uninstall a program (twice) removed and re-installed iTunes. I don't believe the problem lies with my drive OR Windows as the drive is visable in all my other programs (Windows Media Player, Windows Explorer, RealPlayer + all my other software that can access a drive.

DVD--not recognized AND stuck in drive

I've had trouble with my G4 not recognizing DVDs. I just put one in that was burned at a store with a friend's videotape--it never showed up in the finder. When I launch Disk Utility, it hangs. I am using an older keyboard without the disk eject button; I can't get the disk to eject, can't drag it to the trash because it doesn't show up. When I reboot with the mouse button held down, the Mac won't start up--I just get a Windows-like gray screen of death.
I don't know what the drive is--it's an old Super Drive--because the Apple System Profiler also hangs when I click on the "Disc Burning" option.
How do I get the DVD out, and how do I get the G4 to recognize DVDs?
Thanks for any help--Bob

Hi-
Try and open the tower drive cover, and look for a small hole about the size of a paper clip, in the front of the dvd drive. Insert a straightened paper clip in the hole, and you should be able to open the tray.
You should then try your Tiger install disc. (While you're at it, boot from the install disk, and run Disk Utility to repair your hard drive).
If the install disk is read, then the drive is probably okay.
You may consider an "Archive and Install" reinstall of your OS X.
Prior to that, you may consider a reinstall of the OS 10.4.8 combo update:
http://www.apple.com/support/downloads/macosx1048comboupdateppc.html
Please post back with progress (or not).

Computer not recognizing CD-ROM/DVD drive

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