Computer Not Recognizing my iPhone (iPhone Perfectly Normal)

Hi, I have a macbook pro and an iPhone 3G. Out of nowhere, iTunes does not recognize my iPhone. I plug it directly into my computer, my iPhone vibrates and says it is getting charge, but iTunes does nothing. No error or anything, just does not show my iPhone. I called Apple and I stayed on the line for an hour and they could not figure it out.
It also cannot be the phone since it works on my other white macbook. The port works fine with other things like printers, etc. It has worked fine ever since I got my phone and I have never had this problem. iPhoto on the other hand actually does recognize my iphone, along with its photos. I have tried re-installing iTunes.
If anyone has any tricks up their sleeve, please feel free to share. I really do not want to have to re-install my OS just for my iPhone..... (probably would not do that)
Thanks,
Gabe

You don't need to re-install OS X, or you shouldn't need to do so, but have you tried re-installing the current iTunes version?
If not, I suggest giving this a try. Just re-install the current iTunes version over the existing, no need to delete iTunes first.
http://www.apple.com/itunes/download/

Similar Messages

Computer not recognizing the iphone

The Problem:
All of the sudden, whenever the iphone is plugged into the computer, the computer fails to recognize its presence. However the itunes program recognizes that the phone is plugged and allows syncing, etc...).
The OS:
This is a WINDOWS XP
The Goal: Want it to show up in the camera and scanner wizard so the photos can be transferred on to the computer.
Troubleshooting Done So Far:
- Restarted the iphone. Computer didn't recognize iphone after this.
- Restarted the computer. Computer didn't recognize iphone after this.
- There was an update recently, but it was working fine after the update so this shouldn't be the problem
-Tried plugging into different USB ports (all of which work with other devices). Still not recognized.
- Tried going to "disk management" to disable and enable the iphone option under "portable media". There was no iphone option.
- Tried going to the "control panel" and to "cameras and scanners". There was no iphone option.
Getting Desperate...
- Tried free software called "read disk" or something like that which is a free iphone explorer application. That worked - could find the photos, but they were in a .dth format so they couldn't be retrieved
If you can offer a work around at least so the goal can be achieved that would be very helpful.
Thank you in advance!

I had this exact problem it's not your computer it's the software on the phone here's what apple did had me reinstall iTunes 12x then wipe and format my hard drive. They replaced my phone 3x all this started with 3.1 3.1.2 did not fix finally the third phone took and apparently from other post they still have problems if I were you call apple log a case then go into apple store I personally think they eaither don't care or don't know how to fix it. They will have you do every step they have. After you call and log a case try this restore the phone as a new phone not from a back up that has helped some.

Why is my computer not recognizing my iPhone?

I have an iPhone 4s and it's pretty old. Everytime I connect it to my computer it makes the little sound and says that USB could not be read because it "malfunctioned" and that Windows could not recognize it. Whats going on and what can i do?? Please help!

Carola Michelle wrote:
I have an iPhone 4s and it's pretty old. Everytime I connect it to my computer it makes the little sound and says that USB could not be read because it "malfunctioned" ...
You have to try a different USB port on your computer if you have one. Hardware problem cannot be solved here in this forum.

Iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB

iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB. I already tried uninstalling and reinstalling iTunes....still nothing. Any ideas?

Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

I recently got a new computer. itunes recognized my iphone 4. I then changed my password, but it did not change on the phone. I did sync the phone afterwards. How do I get the phones password to change to the new password in itunes. Thank you

I recently bought a new computer. itunes recognized my iphone 4. I then changed my username and password in itunes. I resynced my phone but, the new password did not take. How do I change them in my iphone to match itunes. Thanks

Not Stupid! I should have been more specific. I'm still new to iphones. I changed my itunes password and ID at the itunes store my computer. I'm not having problems with my email. I'm having problems downloading and updating apps (probably music as well). After it asks for the password, a message comes up saying my itunes store password is incorrect. It works on line though. Does this help? Thanks

TS1702 Computer is not recognizing my iPhone and it can't be synched

Recently, my computer is not recognizing my iPhone 4 and so it can't sync. What do I need to fix this?

Be prepared to lose everything on your iPhone but it should be backed up in iTunes so you can restore from your backup.
Try Recovery Mode... http://support.apple.com/kb/HT1808

Hi my computer(win XP) not recognizing my iphone 4G but other iphones the same comuter recognizing

Hi
My computer(win XP) not recognizing my iphone 4 and i am unable to connect to itune but the same comuter recognizing other iphone devices
using the same USB cable

If you sync to another computer the iPhone will be erased and the content replaced with the selected content of the new computer.
You don't maintain a regular backup copy of your computer?
You can transfer iTunes purchases from your iPhone to a computer from iTunes. File>Devices>Transfer Purchases

I recently upgraded to ios7 and now my PC is not recognizing my iphone

I am having several problems. I recently upgraded to ios7 and now my PC (Windows 7) is not recognizing my iphone. 1) I am getting an error message when itunes opens: "Itunes could not connect to the iphone because it is locked with a passcode. You must enter your passcode on the iphone before it can be used with itunes." How did it get locked and how do I unlock it without losing my data? What do they mean by passcode? I don't have a 4-number code to get into my iphone activated. In fact, I've never had a passcode.
2) I cannot download my photos from my iphone onto my computer because my computer doesn't recognize my iphone. In other words, my iphone does not show up on my computer (no iphone icon, no DCIM folder).
3) This is a separate issue but it is also very confusing: I went online to check my iCloud and I cannot see any data (icloud.com). But I know that I set up iCloud when I upgraded to ios7 and it backs up my data every night. What am I doing wrong, am I unable to see my data and photos?
Why is this happening? It was bad enough that when I upgraded to ios7, I lost my Notes - I have no idea why they didn't return. But now essentially my iphone is not recognized when connected to my computer and this is very frustrating. I have read numerous previous postings regarding downloading photos onto the PC and regarding this passcode error and cannot find a resolution, so I would appreciate any help.

No problem!
This will make it easy for you:
http://www.tuaw.com/2011/07/09/quicken-wont-run-on-lion-heres-10-mac-apps-to-cur e-those-blue/

Itunes and windows ( 8 ) are not recognizing my iphone 4s ios 7

i'm connecting my iphone to my computer windows 8 and it doesn't recognize it, it says it's a usb error, and also the battery charger dosn't work anymore
please help me

Hi lucafromve,
Thanks for visiting Apple Support Communities.
The steps in our iPhone assistant can help if iTunes for Windows is not recognizing your iPhone:
http://www.apple.com/support/iphone/assistant/itunes/
Regards,
Jeremy

My computer not showing my iphone is connected

my computer is not recognized my iphone. whenever i connect my iphone to my computer there is an error always its connect & disconnect contineously. i change the cable but still same problem. when i connect my iphone to my friend PC its working without any error or any problem. i thing there is some problem in my computer. i really don't know what to do ? i visit apple store but they said bring your PC, i don't have that much time to take my PC to apple store & spend one whole day, long journey. is any body can help me ?

http://support.apple.com/kb/TS1538

My imac is not recognizing my iphone 4s, what's to be done

my imac is not recognizing my iphone 4s, what's to be done

try another usb port
try another cable
update itunes to latests
check if iphoto can see it
test with another computer to see if it does detect it you can use a windows pc too
if non of those tests give any success then one should suspect the connector in your iphone is damaged

Itunes (on a pc) is not recognizing my iphone

itunes (on a pc) is not recognizing my iphone. When I plug my phone into the computer itunes opens but it is not reading my iphone

Try the troubleshooting tips here: iOS: Device not recognized in iTunes for Windows
Start by making sure that Apple Mobile Device Service is still active : iPhone and iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows XP and Vista

Mac is not recognizing my iPhone- need help!!!

Mac is not recognizing my iphone at all. I have done every suggestion I have found except for uninstalling then reinstalling maveric os x. here is my reposrt from ENTRESOFT: entrecheck if that helps.. someone please help!!!!
Hardware Information:
          iMac (21.5-inch, Late 2012)
          iMac - model: iMac13,1
          1 2.7 GHz Intel Core i5 CPU: 4 cores
          8 GB RAM
Video Information:
          NVIDIA GeForce GT 640M - VRAM: 512 MB
Audio Plug-ins:
          BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
          AirPlay: Version: 1.9 - SDK 10.9
          AppleAVBAudio: Version: 2.0.0 - SDK 10.9
          iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
          OS X 10.9 (13A603) - Uptime: 0 days 2:20:33
Disk Information:
          APPLE HDD ST1000LM024 disk0 : (1 TB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) /: 999.35 GB (262.86 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
          Apple Inc. FaceTime HD Camera (Built-in)
          Apple Inc. BRCM20702 Hub
                    Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
          Apple Inc. thunderbolt_bus
Kernel Extensions:
          com.symantec.kext.internetSecurity          (5.3.1f8)
          com.symantec.kext.pf          (5.6.1f9)
          com.symantec.kext.ips          (3.9.1f9)
          com.symantec.kext.fw          (5.3.1f9)
          com.symantec.kext.SymAPComm          (12.6.1f9 - SDK 10.6)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
          [loaded] com.adobe.fpsaud.plist
          [invalid] com.oracle.java.Helper-Tool.plist
          [loaded] com.symantec.deepsight-extractor.plist
          [failed] com.symantec.errorreporter-periodic.plist
          [loaded] com.symantec.liveupdate.daemon.ondemand.plist
          [loaded] com.symantec.liveupdate.daemon.plist
          [not loaded] com.symantec.nav.migrateqtf.plist
          [loaded] com.symantec.sharedsettings.plist
          [loaded] com.symantec.symdaemon.plist
          [loaded] fi.polar.libpolar.plist
          [loaded] fi.polar.polard.plist
Launch Agents:
          [not loaded] com.adobe.AAM.Updater-1.0.plist
          [invalid] com.oracle.java.Java-Updater.plist
          [failed] com.symantec.errorreporter-periodicagent.plist
          [loaded] com.symantec.nis.application.plist
          [loaded] com.symantec.uiagent.application.plist
User Launch Agents:
          [loaded] com.adobe.AAM.Updater-1.0.plist
          [loaded] com.google.Chrome.framework.plist
          [loaded] com.google.keystone.agent.plist
User Login Items:
          iTunesHelper
          Google Drive
          Alfred
          WebSync
          ElementsAutoAnalyzer
3rd Party Preference Panes:
          Flash Player
          Norton\nQuickMenu
Internet Plug-ins::
          FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
          QuickTime Plugin: Version: 7.7.3
          Flash Player: Version: 11.9.900.170 - SDK 10.6
          Default Browser: Version: 537 - SDK 10.9
          Unity Web Player: Version: UnityPlayer version 4.1.2f1
          NortonInternetSecurityBF: Version: 1.7.0 - SDK 10.6
          JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
Bad Fonts:
          None
Old applications:
          Pages:          Version: 4.3 - SDK 10.5
                    /Applications/iWork '09/Pages.app
          iSkysoft Helper Compact:          Version: 2.2.6.4 - SDK 10.5
                    /Users/Elin/Library/Application Support/Helper/iSkysoft Helper Compact.app
Time Machine:
          Time Machine not configured!
Top Processes by CPU:
               2%          DashboardClient
               1%          WindowServer
               1%          EtreCheck
               0%          SymDaemon
               0%          dpd
Top Processes by Memory:
          426 MB          iPhoto
          262 MB          SymDaemon
          246 MB          mds_stores
          180 MB          com.apple.WebKit.WebContent
          172 MB          Finder
Virtual Memory Statistics:
          2.56 GB          Free RAM
          3.26 GB          Active RAM
          1.24 GB          Inactive RAM
          955 MB          Wired RAM
          917 MB          Page-ins
          0 B          Page-outs

When you have uninstalled it, repair permissions and restart your Mac.
You don't need anti-virus on a Mac:
There are many forms of ‘Malware’ that can affect a computer system, of which ‘a virus’ is but one type, ‘trojans’ another. Using the strict definition of a computer virus, no viruses that can attack OS X have so far been detected 'in the wild', i.e. in anything other than laboratory conditions. The same is not true of other forms of malware, such as Trojans. Whilst it is a fairly safe bet that your Mac will NOT be infected by a virus, it may have other security-related problem, but more likely a technical problem unrelated to any malware threat.
You may find this User Tip on Viruses, Trojan Detection and Removal, as well as general Internet Security and Privacy, useful: The User Tip seeks to offer guidance on the main security threats and how to avoid them.
https://discussions.apple.com/docs/DOC-2435
More useful information can also be found here:
www.thesafemac.com/mmg

HT6001 the version 11.1.4 of iTunes not working good because it's not recognizing my iPhone and I can't do anything.

the version 11.1.4 of iTunes not working good because it's not recognizing my iPhone and I can't do anything.

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (If this won't uninstall press on)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.

Itunes is not recognizing my iphone.

Itunes is not recognizing my iphone. when i plug my iphone in, iphoto pops up and my photos appear but nothing happens on itunes. i have a mac pro.

Try Here > http://support.apple.com/kb/ts1591

Computer Not Recognizing my iPhone (iPhone Perfectly Normal)

Similar Messages

Maybe you are looking for