Computer reads itunes but itunes doesn't

when i plug my ipod into the usb the screen goes into a do not disconnect screen and the computer recognizes the new device in the usb but itunes wont recognize that the ipod is in and thus wont update

Hey Janice Lucoff,
Thanks for the question. It sounds like you are experiencing issues backing up your iPhone 4s in iTunes, which is causing issues finishing the sync of your device. The following resource should help resolve your issue, as it refers to the exact error message you described:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks,
Matt M.

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